Development Responsibilities:
Ensures continuous improvement methods and instructs customer personnel in proper assembly service, installation and repairs of company products.Ensures methods and techniques to company personnel for product improvements or repair and service improvements.Ensures compliance with health, safety, and environmental regulations and processes during service activitiesEnsure that documentation is complete and that information is completely communicated to Management, Sales, Operations and Contract Management as required to assure that all requirements are fulfilled on time and within budget. Maintains computer skills to effectively communicate from remote locations with management, staff, and customers via email, word processing, spreadsheets and databases.Resolves workplace conflicts as necessary. Adheres to workplace safety, security and housekeeping standards.Interfaces with customers and suppliers on a daily basis and promotes the positive image of the corporation.Submits appropriate business expense and travel information in form in accordance with established procedures and policies.Teamwork and Leadership: Coordinates, plans, and prioritizes activities of service projects to ensure timely delivery.Professional Skills:
Strong Knowledge of Diesel EnginesAbility to read and interpret engineering drawingsSolid understanding of Pneumatic, PLC, and electronic engine controlsExperience troubleshooting and repairing independentlyKnowledge and skill in using computer software, including Excel, MS Word and PowerPointInterpersonal, presentation and communication skillsAccountabilities:
Perform the job according to DMS standards and according to the procedures as defined by the product companyExecute the job in the most efficient and effective mannerPerform the job within budget and on schedule.Daily Activities:
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical principles.Monitoring Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.Skills:Equipment Maintenance — Performing Diesel engine commissioning, overhauls, and routine maintenance on equipment and determining when and what kind of maintenance is needed.Repairing — Strong Mechanical aptitude - Repairing Diesel engines or systems using the needed tools.Troubleshooting — Determining causes of operating errors and deciding what to do about it.Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.General Knowledge:
Mechanical — Knowledge of Diesel Engines and tools, including their designs, uses, repair, and maintenance.Production and Processing — Knowledge of Diesel engines, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.Repairing and Maintaining Mechanical Equipment — Diesel Engine knowledge of servicing, repairing, adjusting, and testing.Working Style:
Attention to Detail — A tendency to be detail-oriented, organized, and thorough in completing work.Dependability — A tendency to be reliable, responsible, and consistent in meeting work-related obligations.
Education and Experience:
High School Diploma or GED Required3+ years of Field Service Experience in Maritime industryOne of the followingAssociate’s degree in technical a discipline and 2+ years prior experience in a diesel engine field; orTechnical certification from an accredited school as a diesel engine mechanic with 4+ year’s experience in diesel engine service; or8+ years prior experience in diesel engine service, support, or repair; or4+ years of relevant military experienceExperience working at or with a FOCI-mitigated company, including experience operating under a Special Security Agreement. Comfort interacting at all levels of the organization and strong interpersonal, presentation and communication skills. Ability to receive and maintain a DOD Security Clearance
DOD Security Clearance
This position may require the ability to obtain and maintain a security clearance, as determined by business needs.
American With Disabilities Specifications – General Requirements of Employment
Physical Demands: The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform basic functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, climb stairs; balance, stoop, kneel, crouch or crawl, talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities may be required by the job to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment: The work environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform basic functions. While performing the duties of this job, the employee may be exposed to weather conditions. The noise level in the work environment is usually moderate.
Read LessPosition Summary:
The Marketing & Events Coordinator supports the day-to-day execution of DMS marketing activities, internal and external events, customer and executive visits, employee engagement activities, trade shows, and brand-related administrative support. This role is responsible for coordinating logistics, maintaining marketing and event materials, supporting onsite activities, assisting with media capture, and helping ensure marketing and event-related activities are organized, timely, professional, and aligned with DMS brand standards.
Main Responsibilities:
Marketing & Brand Support:
Maintain and organize marketing materials, branded templates, brochures, signage, presentations, promotional items, photo/video assets, and other company materials.Coordinate updates to marketing materials, website content, social media content, and other communication channels as directed.Assist with formatting, proofreading, editing, and preparing internal and external materials to support consistency, professionalism, and alignment with DMS brand standards.Support the preparation of customer-facing, employee-facing, leadership, and stakeholder materials as requested.Coordinate printing, ordering, shipping, inventory, and distribution of marketing materials, promotional items, event supplies, and branded assets.Maintain organized files, templates, contact lists, vendor information, photo libraries, and recurring marketing deliverables.Events, Visits & Employee Engagement:
Coordinate hotel reservations, lodging logistics, transportation, meeting space, catering, visitor schedules, room setup, materials, and related arrangements for special events and incoming guests.Provide onsite event oversight and day-of support in collaboration with internal stakeholders, including the DMS Enthusiasts Committee and other event teams.Support planning and execution for employee engagement activities, company celebrations, visitor experiences, and internal events.Assist onsite in Chesapeake with photography and videography for internal and external use.Help ensure events are well-organized, professional, welcoming, and reflective of DMS culture and brand.Trade Show & External Event Coordination:
Support trade show and external event planning, including registration, booth preparation, shipping/logistics, materials ordering, vendor coordination, travel support, setup, tear-down, and post-event follow-up.Track trade show requirements, deadlines, attendee information, shipments, booth assets, promotional materials, and related deliverables.Coordinate with Business Development, leadership, vendors, and external partners to support timely and effective event preparation.Assist with preparation of event briefing materials, attendee lists, schedules, talking points, and other support materials as directed.Maintain trade show and event records, including vendor contacts, lessons learned, recurring deadlines, and inventory of reusable materials.Administrative & Project Coordination:
Track marketing, event, and brand-related projects to help ensure deadlines, approvals, and deliverables are met.Coordinate with internal departments, vendors, external partners, and employees to confirm attendance, timelines, materials, requirements, and follow-up items.Support scheduling, purchasing, invoice coordination, materials ordering, meeting preparation, and other administrative tasks related to marketing and events.Provide administrative support for leadership communications or external partner coordination as requested, such as scheduling meetings, organizing materials, preparing agendas, and tracking action items.Help maintain calendars, project trackers, event plans, communication plans, and related documentation.Perform other related duties as assigned.Work Activities:
Coordinating with External Customers and Affiliates – Maintaining strong working relationships with key customer stakeholders and influencers as well as affiliate representatives to maximize project success. Performing Administrative Activities – Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish department and self activities.Skills:Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.Working Style:
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. Adaptability/Innovation — Job requires acting as change agent by providing alternative thinking to develop new ways of workingIndependence – Job requires independent judgment, guiding oneself with little or no supervision, and depending on oneself to get things done.
Qualifications and Working Conditions:
American With Disabilities Specifications – General Requirements of Employment
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl, talk or hear, taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities may be required by the job to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be exposed to weather conditions. The noise level in the work environment is usually moderate.
Read LessWe are seeking a highly skilled and experienced Program Manager to join our team. In this role, you will be accountable for the cost, quality, schedule, and performance of the LCS lifecycle project utilizing Defense Maritime Solutions Project Management (PM) methodology and ensuring the successful execution of projects from contract award to warranty closure. This position requires experience in government shipyard construction and operations, marine engineering, and a working knowledge of government contracts.
Responsibilities:
Embrace and promote a culture of DMS Enthusiast. Coordinate and collaborate effectively with other DMS company members through positive engagement and mutual respect. Hold colleagues accountable to this company-wide standard for interpersonal relationshipsCoordinate closely with Engineering to resolve project-related technical issues and incorporate lessons learned.Coordinate closely with the Field Service Team to ensure the project plan, history, all required tooling, and all other support needs are clearly identified and communicated. Maintain appropriate interface and relations with customers, paying detailed attention to contracts and specifications to minimize risk exposure to both DMS and its customers. Liaison between facility repair, engineering team, and subcontractors to ensure the project is executed on time and within the budgeted scope of work.Lead Project Team and manage all aspects of project-specific engineering, equipment deliveries, installation, and commissioning.Serve as primary project point of contact to the customer from contract award through the end of warrantyEnsure cost control at or below budget and quality objectives are met relative to project management activitiesEnsure delivered products meet customer requirements (including military standards/specifications) as prescribed per orderEffectively craft and document execution and lifecycle support plans for existing business opportunities to ensure sustainable execution success of all orders captured. Ensure effective turnover and communication of plans for all orders. Ensure export compliance policies and requirements are clearly understood and followed by department personnel.Ensure department information integrity to company policies for information storage, organization, control, release, etc.Accountabilities:
Accountable for cost, quality, schedule, and performance of each project scope in the project.Accountable for managing projects in accordance with the Wartsila PM method and DMS proceduresAccountable for contributing to the team by sharing strategic resources and encouraging continuous learningDevelopment Responsibilities:
Ensure that all project documentation is in order and completed as required by contract and internal processes. Develop working relationships within the Wartsila and other strategic partner organizations to support project executionProfessional Skills:
Program ManagementProject Communications ManagementProject Cost ManagementProject Procurement ManagementProject Quality ManagementProject Risk ManagementProject Scope ManagementProject Time ManagementProject Customer Relation ManagementProject Planning and its DocumentationDocument ManagementCost Indexes and Cost DevelopmentManagement of Project-Specific OrganizationUnderstanding of contracts or project governanceProject Management certificateIM-Tools: MS. Project, SAP PSEducation/Experience:
HS/GED, Trade School, or Military plus a minimum of 5 years in a related industry.B. S. in Mechanical/Marine Engineering preferred.PMP Certification preferredFamiliar with marine engineering and shipboard equipment and systems.Familiar with diagrams, blueprints, drawings, test procedures, and technical manuals.Familiar LCS Independence Class propulsion shafting Familiar with direct government contracts Must be authorized to work in the U.S. without sponsorship.On-site experience in government shipyard repair operations and/or facility-based repair/overhaul projects (project management, engineering, surveyor, OEM, etc.) is highly preferred.Professional Skills:
Ability to read and interpret engineering drawingsMultitaskingKnowledge and skill in using computer software, including Excel, MS Word and PowerPointInterpersonal, presentation, and communication skillsProficient in self-directed research/study of technical and programmatic information Excellent at problem-solving.Excellent in reporting executive-level status of programmatic issuesDOD Security Clearance
This position may require the ability to obtain and maintain a security clearance, as determined by business needs.
American With Disabilities Specifications – General Requirements of Employment
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl, talk or hear, taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities may be required by the job to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment: The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee may be exposed to weather conditions. The noise level in the work environment is usually moderate.
Position Summary:
The Technical Sales Manager (Lifecycle Focus) is responsible for identifying opportunities, developing proposals, managing capture efforts, and executing business development activities across the DMS business. This role works closely with key DMS stakeholders, including Program Management, Engineering, Supply Chain, Field Service, Finance, Compliance, and Operations. The Technical Sales Manager (Lifecycle Focus) also contributes to sales strategy by providing insights into customer needs and key decision-makers, enabling effective prioritization of high-value, high-probability business opportunities. Additionally, the role coordinates with Wärtsilä affiliate stakeholders to align sales and product strategy, ensuring collaboration that supports both DMS business objectives and it's customer needs.
Main Responsibilities:
Embrace and promote culture of DMS Enthusiast. Coordinate and collaborate effectively with other DMS company members through positive engagement and mutual respect. Hold colleagues accountable to this company wide standard for interpersonal relationships. Responsible for identifying new opportunities aligned with the DMS business development strategy and company capabilities; and developing/managing said opportunities through to order for equipment, service, parts, etc. Provide essential “ground floor” insight to Business Development leadership to assist in shaping the DMS Business Development and Product Management strategies. Coordinate closely with Program Managers and Platform Managers, etc. to develop and expand existing DMS business operations (increased market penetration, scope growth, upgrades, complex overhauls, etc.)Effectively craft and document execution and lifecycle support plans within new business opportunities to ensure sustainable execution success of all orders captured. Ensure effective turnover and communication of said plans for all orders. Identify and build external network relationships with executive leadership within USCG, Navy and MSC as required as well as understanding and developing shipyard needs. Identify and communicate resource needs to effectively perform job responsibilities to leadership with supporting justification.Review and support negotiation of contracts, terms and agreements with clients and suppliers in accordance with company policy; and propose and develop new partnerships. Maintain appropriate interface and relations with customers, paying detailed attention to contracts and specifications to minimize risk exposure to both DMS and its customers. Remain aware of market and corporate industry trends and direction to ensure department and business activities are prioritized or redirected as necessary.Coordinate and grow relations with corporate Wartsila affiliates to maximize resource support and dedication towards DMS projects. Ensure export compliance policies and requirements are clearly understood and followed by department personnel.Work with internal and external stakeholders, alongside the Dive Supervisor, to identify, pursue, and execute opportunities that drive growth within the Dive business.Work with internal and external stakeholders to identify, define and manage process for Pump Repair & New Business growth by finding and executing opportunities with Project Management and Flex Delivery Center (FDC). Ensure the integrity of departmental information in accordance with company policies and standards for information storage, organization, control, release, and related processes.Support Lifecycle related departments with recommendations for vessel inventory, maintenance plans, repair polices and procedures in order to support the customer base and organic and inorganic growth.Provide leadership, management, and support to members of the commercial and technical teams performing lifecycle responsibilities, including mentoring, coaching, and training as appropriate.Work Activities:
Coordinating with External Customers and Affiliates – Maintaining strong working relationships with key customer stakeholders and influencers as well as affiliate representatives to maximize project success. Managing and Providing Guidance to Team Members – Ensuring consistent communication within and across departments to support success of DMS teammates, develop greater skills depth, and fill or close core competencies gaps.Performing Administrative Activities – Performing day-to-day administrative tasks such as maintaining information files and processing paperwork in consistent and robust manner. Gather Information — Observing, receiving, and otherwise sourcing information relevant to future business decision making and success. Seek lessons learned and incorporate change.Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish department and self activities.Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems. Provide clear direction regarding decisions. Skills:Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.Entrepreneurship – Based on limited feedback develop sales opportunities focusing on customer feedback to execute sales.Working Style:
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. Integrity — Job requires being honest and ethical. Adaptability/Innovation — Job requires acting as change agent by providing alternative thinking to develop new ways of working.Independence – Job requires independent judgment, guiding oneself with little or no supervision, and depending on oneself to get things done.Education and Experience:
Bachelor's degree in Mechanical Engineering, Naval Architecture, Marine Engineering, or similar qualification or equivalent experience with strong technical background. Minimum 5 years' experience in the marine industry with responsibility for sales, project execution, engineering or technical solution development, proposal development and management.Knowledge of government and defense shipbuilding acquisition planning and procurement process for new vessel construction and/or maintenance and repair.Knowledge of shipboard propulsion, power, and maneuvering systems.Knowledge of DMS/Wartsila product and service capabilities preferred.American With Disabilities Specifications – General Requirements of Employment
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl, talk or hear, taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities may be required by the job to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be exposed to weather conditions. The noise level in the work environment is usually moderate.
Read LessPosition Summary:
The Technical Sales Manager (Lifecycle Focus) is responsible for identifying opportunities, developing proposals, managing capture efforts, and executing business development activities across the DMS business. This role works closely with key DMS stakeholders, including Program Management, Engineering, Supply Chain, Field Service, Finance, Compliance, and Operations. The Technical Sales Manager (Lifecycle Focus) also contributes to sales strategy by providing insights into customer needs and key decision-makers, enabling effective prioritization of high-value, high-probability business opportunities. Additionally, the role coordinates with Wärtsilä affiliate stakeholders to align sales and product strategy, ensuring collaboration that supports both DMS business objectives and it's customer needs.
Main Responsibilities:
Embrace and promote culture of DMS Enthusiast. Coordinate and collaborate effectively with other DMS company members through positive engagement and mutual respect. Hold colleagues accountable to this company wide standard for interpersonal relationships. Responsible for identifying new opportunities aligned with the DMS business development strategy and company capabilities; and developing/managing said opportunities through to order for equipment, service, parts, etc. Provide essential “ground floor” insight to Business Development leadership to assist in shaping the DMS Business Development and Product Management strategies. Coordinate closely with Program Managers and Platform Managers, etc. to develop and expand existing DMS business operations (increased market penetration, scope growth, upgrades, complex overhauls, etc.)Effectively craft and document execution and lifecycle support plans within new business opportunities to ensure sustainable execution success of all orders captured. Ensure effective turnover and communication of said plans for all orders. Identify and build external network relationships with executive leadership within USCG, Navy and MSC as required as well as understanding and developing shipyard needs. Identify and communicate resource needs to effectively perform job responsibilities to leadership with supporting justification.Review and support negotiation of contracts, terms and agreements with clients and suppliers in accordance with company policy; and propose and develop new partnerships. Maintain appropriate interface and relations with customers, paying detailed attention to contracts and specifications to minimize risk exposure to both DMS and its customers. Remain aware of market and corporate industry trends and direction to ensure department and business activities are prioritized or redirected as necessary.Coordinate and grow relations with corporate Wartsila affiliates to maximize resource support and dedication towards DMS projects. Ensure export compliance policies and requirements are clearly understood and followed by department personnel.Work with internal and external stakeholders, alongside the Dive Supervisor, to identify, pursue, and execute opportunities that drive growth within the Dive business.Work with internal and external stakeholders to identify, define and manage process for Pump Repair & New Business growth by finding and executing opportunities with Project Management and Flex Delivery Center (FDC). Ensure the integrity of departmental information in accordance with company policies and standards for information storage, organization, control, release, and related processes.Support Lifecycle related departments with recommendations for vessel inventory, maintenance plans, repair polices and procedures in order to support the customer base and organic and inorganic growth.Provide leadership, management, and support to members of the commercial and technical teams performing lifecycle responsibilities, including mentoring, coaching, and training as appropriate.Work Activities:
Coordinating with External Customers and Affiliates – Maintaining strong working relationships with key customer stakeholders and influencers as well as affiliate representatives to maximize project success. Managing and Providing Guidance to Team Members – Ensuring consistent communication within and across departments to support success of DMS teammates, develop greater skills depth, and fill or close core competencies gaps.Performing Administrative Activities – Performing day-to-day administrative tasks such as maintaining information files and processing paperwork in consistent and robust manner. Gather Information — Observing, receiving, and otherwise sourcing information relevant to future business decision making and success. Seek lessons learned and incorporate change.Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish department and self activities.Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems. Provide clear direction regarding decisions. Skills:Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.Entrepreneurship – Based on limited feedback develop sales opportunities focusing on customer feedback to execute sales.Working Style:
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. Integrity — Job requires being honest and ethical. Adaptability/Innovation — Job requires acting as change agent by providing alternative thinking to develop new ways of working.Independence – Job requires independent judgment, guiding oneself with little or no supervision, and depending on oneself to get things done.Education and Experience:
Bachelor's degree in Mechanical Engineering, Naval Architecture, Marine Engineering, or similar qualification or equivalent experience with strong technical background. Minimum 5 years' experience in the marine industry with responsibility for sales, project execution, engineering or technical solution development, proposal development and management.Knowledge of government and defense shipbuilding acquisition planning and procurement process for new vessel construction and/or maintenance and repair.Knowledge of shipboard propulsion, power, and maneuvering systems.Knowledge of DMS/Wartsila product and service capabilities preferred.American With Disabilities Specifications – General Requirements of Employment
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl, talk or hear, taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities may be required by the job to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be exposed to weather conditions. The noise level in the work environment is usually moderate.
Read LessThe Field Service Representative provides mechanical, electrical, and supervisory services to assemble, install, repair, overhaul, and maintain Defense Maritime Solutions products in accordance with prescribed tolerances and according to established procedures. The position also provides the regional sales organization with recommendations and information regarding customer needs for repair parts, services, and upgrades. This Field Service Representative role may also provide commercial diving support. Commercial diving experience and certifications are a plus.
Key Responsibilities:
Performs and supervises assembly, installation, repair, and maintenance of company products in the field and shop.Accomplish major field repairs, inspections, tests, and troubleshooting and assure performance in accordance with work standardsUtilizes technical information, repair specifications, and procedures to accomplish requirementsApply problem-solving methods to identify root causes and diagnose repair and replacement needs.Resolve service complications to customer satisfaction within standards of specifications of equipment to assure safe and reliable operations of equipment.Prepare and submit complete service reports and QA documentation on each project. Document actions taken or needed and make recommendations to customers and internal management regarding improvement opportunitiesPerform on-site investigation of warranty claims to assess the validity of claims.Provide technical leadership guidance and planning assistance to customers.Project a positive image of the company and products.Maintains personal skill levels and continually develops new skills to maintain proficiency with new and evolving products.Training of company or customer personnel on applicable company productsAbility to travel and perform work on an unlimited/unrestricted basis worldwide.Maintain close relationships with ships engineers and port engineers.Solicits parts and service business and forwards requests to sales personnel.Maintains personal skill levels and continually develops new skills to maintain proficiency with new and evolving products.Development Responsibilities: Recommend methods and instruct customer personnel in proper assembly service, installation and repairs of company products.Recommends methods and techniques to company personnel for product improvements or repair and service improvements.Recommends strategies and methods to achieve sales and service goals.Ensures that documentation is complete and that information is completely communicated to Management, Sales, Operations and Contract Management as required to assure that all requirements are fulfilled on time and within budget. Maintains computer skills to effectively communicate from remote locations with management, staff, and customers via email, word processing, spreadsheets and databases.Resolves workplace conflicts as necessary. Adheres to workplace safety, security, and housekeeping standards.Interfaces with customers and suppliers on a daily basis and promotes the positive image of the corporation.Submits appropriate business expense and travel information in form in accordance with establish procedures and policies.Professional Skills:
Ability to read and interpret engineering drawingsKnowledge and skill in using computer software, including Excel, MS Word, and PowerPointInterpersonal, presentation, and communication skills Perform the job according to DMS standards and according to the procedures as defined by the product companyExecute the job in the most efficient and effective mannerPerform the job within budget and on scheduleMust be authorized to work in the U.S. without sponsorshipMust be able, and willing, to travel within the Continental U.S. and Worldwide, with notice
Education/Experience:
A.S. in Engineering or Marine Technical area, or 5 – 10 years prior experience in an engineering field.
DOD Security Clearance
This position may require the ability to obtain and maintain a security clearance, as determined by business needs.
American With Disabilities Specifications – General Requirements of Employment
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl, talk or hear, taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities may be required by the job to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be exposed to weather conditions. The noise level in the work environment is usually moderate.
Read Less