About Us
Dear U is a global fan communication platform company dedicated to connecting artists and fans through innovative digital services and IP-based content. As part of its U.S. expansion, Dear U International is strengthening flagship experiential retail while enhancing integrated online and offline sales channels. We are seeking talented professionals to support this growth and drive customer engagement and commercial excellence.
Role Summary:
The Accounting Manager/Assistant Manager supports the CFO in managing daily accounting operations, financial reporting, budget control, and compliance activities. This role is responsible for ensuring financial accuracy, operational efficiency, and transparent management of company funds, including HQ investment capital.
Key Responsibilities:
Financial Operations & Accounting Support Maintain accurate accounting records, process journal entries, and support monthly, quarterly, and annual financial closings in compliance with US GAAP and internal policies.Budget Monitoring & Expense Control Monitor departmental budgets, track operating expenses, and support cost control initiatives in alignment with approved financial plans.Assist in tracking, documenting, and managing investment funds received from HQ, ensuring proper allocation, usage monitoring, and reporting under CFO supervision.Prepare financial reports, management dashboards, and performance summaries for internal review, HQ reporting, and executive decision-making.Accounts Payable & Receivable Management: managing vendor payments, invoice processing, customer receivables, and cash applications to ensure timely and accurate financial transactions.Support external audits, tax filings, and regulatory reporting by preparing documentation,Assist in improving financial systems, reporting processes, and internal controls to enhance operational efficiency and data reliability.Collaborate with Store Operations, E-commerce, HR, and SCM teams to provide financial guidance, cost analysis, and operational support.
Qualifications:
Bachelor’s degree in finance, Accounting, or Business3 – 5 years of relevant experience for Assistant Accounting Manager levelMinimum 6 years+ of relevant experience for Manager levelExperience with accounting systems (e.g., QuickBooks, NetSuite, SAP, or similar)Strong Excel and Financial Data Management SkillsUnderstanding of US GAAP and basic tax compliance preferredRetail, entertainment, or consumer brand experience preferredDetail-oriented with strong sense of accountabilityStart-up environment experience is a plusBilingual in English and KoreanMust be able to work on-site 5 days a week (100% in-person) to ensure effective store management leadership and team
Benefits:
Healthcare (medical, dental, and vision coverage)401(k) retirement planPaid Time Off (PTO) Read LessAbout Us
Dear U (The Bubble) is a global fan communication platform company dedicated to connecting artists and fans through innovative digital services and IP-based content. As part of its U.S. expansion, Dear U is preparing to launch a flagship retail and fan experience destination in the heart of New York City, creating a unique environment where fans can engage with exclusive merchandise, immersive brand experiences, and special artist-related events.
We are seeking talented professionals to support this exciting growth and help deliver exceptional customer experiences, operational excellence, and meaningful fan engagement.
Role Summary:
The Store Manager is responsible for the overall performance, operations, and customer experience of the K-POP flagship store in New York. This role serves as the on-site leader, ensuring brand standards, sales performance, team development, and fan engagement are executed at the highest level. The Store Manager acts as the key operational owner of the flagship location, translating brand vision into an exceptional in-store experience for fans and customers.
Key Responsibilities:
Strategic & Operational Leadership
Lead all daily flagship store operations, including sales execution, staffing, merchandising, customer service, event readiness, and facility management.Ensure consistent execution of company policies, operational procedures, and brand standards in a high-traffic retail environment.Develop and implement operational plans that support business objectives, customer engagement, and revenue growth.Sales & Performance Management
Drive overall store sales and profitability through effective leadership, coaching, and execution of sales strategies.Monitor and analyze key performance indicators (KPIs), including sales and customer satisfaction metrics.Develop action plans to improve store performance, maximize productivity, and achieve sales goals.Inventory & Loss Prevention Management
Ensure inventory accuracy through effective inventory control procedures, cycle counts, and stock audits.Partner with SCM and Operations teams to manage replenishment, stock allocation, and product availability.Maintain organized stockroom operations and efficient merchandise flow.Team Leadership & Development
Recruit, hire, onboard, train, coach, and develop a high-performing team of 20+ associates, supervisors, and key holders.Conduct performance evaluations, coaching sessions, succession planning, and talent development initiatives.Manage workforce planning, scheduling, and labor productivity to support business needs.Financial Accountability
Own store-level P&L performance, including sales, labor costs, controllable expenses, and profitability.Manage labor scheduling and operating expenses to achieve financial targets.Review business performance regularly and provide operational and financial reporting to the U.S. Executive Director.Customer & Fan Experience Management
Ensure all team members consistently execute premium service standards and fan engagement protocols.Serve as the primary escalation point for customer concerns, ensuring timely and effective issue resolution.Oversee artist appearances, fan-sign events, album launches, community events, and special activations.Event & Artist Activation Management
Lead operational planning and execution for artist visits, promotional events, media activities, and special brand activations.Coordinate staffing, crowd management, security considerations, and operational logistics for high-profile events.Partner with internal and external stakeholders to ensure seamless event execution and positive fan experiences.Maintain store readiness for peak traffic periods and special event operations.Compliance & Safety
Maintain compliance with company policies, labor laws, wage and hour regulations, and workplace safety standards.Maintain a safe, secure, and inclusive environment for employees, customers, and visiting artists.Qualifications:
Minimum 5+ years in high-volume retail management (Flagship experience preferred).Associate’s or bachelor’s degree in Business, Hospitality, Education, Human Resources, or a related field preferred.Strong leadership and operational excellence mindset and communication skillsStrong ability to translate brand concepts into actionable service scenarios and rehearsals.Ability to work effectively in a fast-paced retail environment.Passion for K-pop, fan communities, entertainment, or experiential retail is a plus.Ability to work fully on-site and support flexible schedules including weekends, evenings, and major store events.Benefits:
Healthcare benefit (medical, dental, and vision coverage)401(k) retirement planPaid Time Off (PTO) and company holidaysRead Less
