Senior Conference Service Manager
Arizona • Onsite •Luxury Resort
A luxury resort property in Arizona is seeking a Senior Conference Service Manager with a strong background in upscale hospitality and high-touch event execution. This role is suited to a polished, detail-oriented professional who excels at managing complex, high-demand groups and delivering a seamless conference experience from pre-planning through post-event.
Key Responsibilities
Serve as the primary point of contact for assigned group and conference clients from contract handover through event completion.Manage all operational details for meetings, conferences, and events, including room blocks, F&B, AV, and ancillary services.Develop and distribute detailed event orders, resumes, and BEOs in coordination with all operating departments.Conduct pre-conference and post-conference meetings with clients and relevant department heads.Anticipate and respond to the needs of high-demand groups, maintaining composure and service standards under pressure.Build strong client relationships to drive repeat business, referrals, and positive post-event feedback.Collaborate with Sales, Catering, Rooms, and Food & Beverage teams to ensure cohesive event delivery.Maintain accurate records within Marriott systems and ensure all billing, concessions, and commitments are properly documented.Participate in weekly event review meetings, forecasting sessions, and departmental planning.Knowledge, Skills & Qualifications
Minimum 5 years of conference services or event management experience within upscale or luxury hospitality.Marriott hotel and systems experience is required.Prior resort experience is required; luxury or upper-upscale brand background strongly preferred.Demonstrated experience managing highly demanding groups with complex logistical requirements.Exceptional organizational skills with strong attention to detail and the ability to manage multiple events simultaneously.Professional communication and client-facing skills; confident in high-pressure, fast-paced environments.Proficient in event management platforms, Microsoft Office, and Marriott property systems.Bachelor’s degree in Hospitality, Event Management, or a related field preferred.Compensation
$90,000 base salary plus a competitive bonus. Full details to be discussed during the recruitment process.
Read LessCasino Director
Puerto Rico | Full-Time
Compensation: $100,000 – $110,000 | Reports to: General Manager
POSITION OVERVIEW
We are seeking an experienced Casino Director to lead all aspects of casino operations, financial performance, guest experience, and regulatory compliance. This is a senior operations role — not a marketing or player development function. The ideal candidate has held the title of Casino Director or served as a high-performing #2 (Assistant Director or Lead Shift Manager) with 10+ years of direct casino operations experience.
KEY RESPONSIBILITIES
Oversee all daily casino operations — table games, slot floor, staffing, and schedulingOwn P&L responsibility: budgeting, forecasting, and financial reportingBuild and maintain relationships with local players, hotel guests, and VIP clienteleDesign and execute casino promotions, activations, and loyalty programsEnsure full compliance with Puerto Rico Gaming Commission regulationsCollaborate cross-departmentally to create integrated guest experiencesMaintain floor presence — lead as a host, not just an administratorREQUIREMENTS
Casino Director title OR strong #2 with 10+ years of true casino operations experienceCaribbean casino experience required (beyond Puerto Rico now accepted)US work authorization requiredBoutique casino background strongly preferred (~100 slots, few tables)Bilingual English/Spanish strongly preferredHost mentality — relationship builder, culturally attuned, floor-presentExperience with casino marketing, activations, and player developmentCompensation must align: $100K–$110KTARGET CANDIDATE MARKETS
Puerto Rico · Dominican Republic · Aruba · Bahamas · Jamaica · Curaçao · US Virgin Islands
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