Position: Director of Spa
Location: Luxury Hospitality Environment
Employment Type: Full-time
Overview:
A luxury property is seeking an experienced and passionate Director of Spa to lead and oversee all aspects of spa operations. This role is responsible for ensuring the highest level of guest satisfaction, team performance, operational efficiency, and profitability. The ideal candidate will bring strong leadership, deep knowledge of spa services and wellness trends, and a proven ability to manage both people and performance in a dynamic hospitality setting.
Key Responsibilities:
Operations & Guest Experience
Oversee the daily operations of the spa, ensuring exceptional service and a seamless guest experienceMaintain a consistent presence in the facility to monitor operations and service qualityHandle guest concerns with discretion and professionalism, always striving to exceed expectationsCollaborate with other departments to ensure smooth coordination of services and eventsTeam Leadership & Development
Lead, mentor, and motivate a high-performing team of therapists, estheticians, and support staffFoster a positive, inclusive, and growth-oriented work environmentConduct regular team meetings, training sessions, and performance evaluationsIdentify development opportunities to elevate service standards and staff expertiseFinancial Oversight
Develop and manage the spa’s budget, track revenue, and control operational expensesMonitor financial performance and implement strategies to increase profitability without compromising service qualityDrive retail and service sales through effective promotions, upselling, and guest engagementMarketing & Guest Engagement
Collaborate with the marketing team to plan and execute promotional campaigns and seasonal offersPromote spa services and retail products to enhance the guest experience and boost revenueBuild relationships with loyal and repeat guests, actively seeking feedback for continuous improvementCompliance & Standards
Ensure compliance with all local and state health, safety, and regulatory requirementsMaintain staff certifications and licenses in accordance with legal standardsOversee the cleanliness, safety, and maintenance of treatment rooms, locker rooms, and public spacesSpecial Events & Group Coordination
Coordinate and execute group spa bookings, corporate retreats, and special eventsEnsure seamless planning and delivery of group services, maintaining the highest level of guest satisfactionQualifications:
Education & Experience
5+ years of leadership experience in spa or wellness management within the hospitality industryBachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred)Strong knowledge of spa operations, therapies, and current wellness trendsExperience with budget management, financial reporting, inventory control, and vendor relationshipsSkills & Competencies
Exceptional leadership and team management abilitiesStrong interpersonal and communication skillsExcellent organizational, multitasking, and problem-solving capabilitiesProficiency in financial analysis and strategic planningAbility to remain calm and professional in high-pressure situationsA genuine passion for wellness, luxury hospitality, and guest service excellencePhysical Requirements
Ability to work flexible hours, including weekends and holidaysAble to stand for extended periods and assist with light physical tasksMust be capable of lifting up to 25 lbs as neededAdditional Expectations
Maintain a polished and professional appearanceAttend required meetings and trainingsProvide exceptional customer service aligned with the core values of excellence, integrity, and teamworkMaintain confidentiality and act with discretion when handling guest or staff matters Read LessSenior Vice President & General Manager
Location: Puerto Rico
Reports To: Senior Managing Director & Chief Operating Officer
Employment Type: Full-Time
Position Summary
As SVP & General Manager, you will sit on the Executive Committee, leading three premier resorts while directly managing the General Managers, VPs, and an Area Director of Operations overseeing the properties. This role demands strong business acumen, operational expertise, and emotional intelligence, with a deep understanding of luxury hospitality, complex resort environments, and financial performance optimization. The ideal candidate will be a dynamic and strategic leader who can foster a culture of excellence, accountability, and innovation while ensuring financial, operational, and guest satisfaction goals are met across all properties.
Key Responsibilities
Strategic Leadership & Operations Oversight
Provide executive-level leadership for the properties in the Caribbean.Directly oversee General Managers, VPs, and the Area Director of Operations.Ensure seamless operations across all properties, maintaining high luxury standards and financial performance.Align property strategies with corporate objectives to drive growth and profitability.Financial & Business Performance
Oversee P&L management, budgeting, forecasting, and financial performance across all properties.Implement cost control strategies while enhancing service quality and revenue streams.Develop and execute strategic business plans to drive market positioning and profitability.Collaborate with the Revenue Management and Sales teams to optimize ADR, RevPAR, and overall revenue generation.Guest Experience & Brand Standards
Ensure all properties maintain the highest levels of guest satisfaction and luxury hospitality standards.Drive a culture of exceptional service, innovation, and continuous improvement.Oversee guest relations strategies, ensuring that each resort delivers unique, personalized, and memorable experiences.People Leadership & Culture Development
Lead, mentor, and inspire a diverse team of hospitality professionals.Foster a collaborative and performance-driven culture, focusing on employee engagement and retention.Provide leadership development opportunities, ensuring that top talent is nurtured and retained.Maintain strong emotional intelligence, fostering positive relationships at all levels.Operational & Strategic Partnerships
Work closely with corporate stakeholders, ownership, and the executive committee to drive success.Collaborate with the Sales & Marketing, Food & Beverage, and Finance teams to align business goals.Engage with local and global hospitality networks to elevate the brand presence and industry partnerships.Qualifications & Experience
Minimum Bachelor’s Degree in Hospitality, Business, or a related field.15+ years of luxury hospitality leadership experience, with at least 5+ years in a large resort environment.Proven track record as a General Manager of luxury resorts.Minimum 5 years experience in a VP or Regional position with oversight in multiple properties.Strong business acumen and financial expertise, with experience managing large-scale budgets and P&L accountability.Luxury brand experience required (e.g., Mandarin Oriental, Ritz-Carlton, Four Seasons, JW Marriott, One and Only, etc.).Must be a visionary leader with exceptional people management skills and high emotional intelligence.Spanish proficiency is preferred but not required.Pre-opening, rebranding, or re-opening experience is advantageous.Ability to thrive in a high-performance, results-driven environment while maintaining an inspiring leadership presence.Why Join Us?
Lead a multi-property luxury hospitality portfolio in a prestigious executive role.Competitive compensation based on experience, with performance-based incentives.Be part of an innovative, growing hospitality investment and management company. Read LessKey Responsibilities:
Oversee the day-to-day operations of a large complex resort, ensuring the highest standards of quality and service are consistently met.Collaborate with property management teams to develop and implement strategic operational plans that align with organizational objectives and enhance guest satisfaction.Analyze financial performance, prepare budgets, and conduct forecasting to optimize operational efficiency and profitability.Foster a culture of continuous improvement by identifying areas for operational enhancement and leading initiatives to drive excellence across all properties.Develop and maintain strong relationships with internal and external stakeholders, including local tourism authorities and industry partners.Provide mentorship and support to property leadership teams, promoting a cohesive and motivated workforce that excels in service delivery.Lead recruitment, training, and development efforts for operational teams, prioritizing succession planning and talent cultivation.Stay abreast of industry trends, local culture, and competitive landscape to inform strategic decision-making and innovation in guest experience.Qualifications:
Bachelor’s degree in Hospitality Management, Business Administration, or a related field; advanced degree preferred.7-10 years of senior leadership experience in luxury resort/hotel management, overseeing large-scale operations.Strong financial acumen with experience in budgeting, forecasting, and financial analysis.Exceptional leadership, communication, and organizational skills, with a proven track record of operational excellence and team development.Bilingual in English and Spanish, with a deep understanding of local culture and dynamics.Ability to adapt and thrive under pressure in a fast-paced, high-profile environment.Must be a US citizen - no work permit provided. Read Less