The Vice President of Talent & Culture will lead HR strategy, talent management, training programs, and workplace culture across three luxury resorts. This high-impact role requires extensive experience in luxury hospitality, complex resort operations, and human resources, along with expertise in talent development and cultural transformation.
This position involves overseeing the development of three Directors of People and Culture to ensure HR policies, leadership programs, and culture align with the organization's vision for excellence in hospitality.
The ideal candidate is a strong, people-focused leader with experience in luxury hotels, large-scale resort operations, and multi-property HR management, while also driving strategic cultural initiatives. This role is pivotal in crafting enriching guest experiences and enhancing team member engagement.
Key Responsibilities
Talent & Culture Strategy
Develop and implement a talent and culture strategy that aligns with luxury hospitality standards.Foster an environment of collaboration, innovation, and excellence.Drive employee engagement and retention strategies.Human Resources Leadership & Operations
Oversee day-to-day HR operations, ensuring compliance with labor laws, policies, and HR best practices.Lead, mentor, and support Directors of HR across multiple properties.Ensure consistent HR policies, employee relations, and talent acquisition strategies across all resorts.Manage compensation, benefits, performance management, and succession planning.Training & Development
Design and implement training programs to develop future hospitality leaders.Oversee leadership development programs for high-potential employees.Ensure team members receive luxury hospitality service training aligned with industry standards.Partner with property leaders to enhance guest-facing training programs.Diversity, Inclusion & Employee Engagement
Foster a culture of inclusivity, respect, and diversity across all resorts.Implement initiatives to enhance employee engagement, morale, and job satisfaction.Develop and manage recognition programs, team-building activities, and wellness initiatives.Collaboration with Executive Leadership
Partner with senior leadership and operational teams to align HR strategies with overall business objectives.Act as a strategic advisor, ensuring talent and culture remain top priorities.Serve as a culture ambassador, driving initiatives that enhance employee and guest experiences.Qualifications & Experience
Minimum Bachelor’s Degree in Human Resources, Business, or related field.10+ years of HR and talent leadership experience, with at least 5+ years in luxury hospitality or resort operations in a leadership role.Proven success in multi-property or area-level HR leadership.Strong understanding of HR operations, labor laws, compliance, and employee relations.Experience in talent acquisition, training program development, and performance management.Luxury hospitality experience is strongly preferred.Strong track record in workplace culture transformation, team development, and engagement strategies.Spanish proficiency is preferred but not required.Exceptional leadership, communication, and emotional intelligence.Why Join?
Lead the HR and culture transformation for prestigious luxury resorts.Competitive salary with performance-based incentives.Work with a high-performing executive team in a fast-growing organization.Opportunity to be part of an organization committed to people, culture, and operational excellence.Business growth plans include the acquisition of 2-4 properties in 2025. Read LessLocation: Puerto Rico
Reports To: Chief Operating Officer
Employment Type: Full-Time
We are seeking a strategic and dynamic Vice President & General Manager to oversee three premier resorts (2 in Puerto Rico, 1 in Scottsdale). This is an exceptional opportunity for a proven General Manager of a complex property to advance into a multi-property executive leadership role. The ideal candidate will bring deep operational expertise, strong financial acumen, and a track record of delivering excellence in luxury hospitality.
Key ResponsibilitiesProvide executive leadership and direct oversight of multiple General Managers
Ensure seamless operations across all resorts, maintaining top-tier guest satisfaction and financial performance.
Drive strategic alignment with corporate goals, focusing on growth, profitability, and brand positioning.
Lead P&L management, budgeting, and forecasting while optimizing revenue streams.
Cultivate a high-performance culture, mentoring senior leaders and fostering team engagement.
Maintain and elevate luxury brand standards, ensuring world-class guest experiences.
Qualifications & ExperienceCurrent General Manager of a complex luxury resort; prior multi-property oversight a strong asset.
15+ years of progressive leadership in luxury hospitality.
Experience in Mexico or the Caribbean strongly preferred.
Spanish proficiency a plus.
Proven track record in driving operational and financial performance.
Strong emotional intelligence and ability to inspire teams.
Experience with luxury brands (e.g., Four Seasons, Ritz-Carlton, etc) preferred.
Pre-opening or rebranding experience is advantageous.
Why Join Us?Lead a prestigious, multi-property luxury portfolio.
Competitive executive compensation with performance incentives.
Be part of a growing, innovative hospitality investment and management company.
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