This is a great opportunity for a security AV technician who is looking to get out of the field and still be able to use theirs skills and experience troubleshooting panel issues in an office environment.
Job Summary: This position is responsible for handling Duncan Security service and support questions from builders and customer’s phone calls and emails. They help troubleshoot system issues, schedule service and upsell products to satisfy the builders and customer’s needs or problems while providing the best customer service possible.
Responsibilities:
· Answering customer phone calls and emails regarding system issues and providing solutions to solve the problem.
· Troubleshoot equipment and security apps.
· Schedule technician visits to fix or install new products.
· Helps with customer security monitoring issues.
· Processes equipment returns, replaces parts, and processes new equipment requests from builders and customers.
· Processes technician time sheets, adding tech notes to each service ticket that is completed and uploading and attaching the technician paperwork to the customer accounts daily.
· Other duties as assigned.
Experience and Skill Requirements:
· Experience with security equipment and panels a must.
· Be able to provide strong customer service and problem-solving skills in a high call volume setting.
· Security experience preferred.
· Proficiency in Microsoft Office programs, including Word, Excel, and Outlook.
· Ability to perform duties with a high degree of accuracy with a strong focus on quality.
· Good interpersonal communication and organizational skills.
· A positive attitude of teamwork and continuous improvement.
Supervisory and Netsuite experience preferred.
Company DescriptionWho is Datasmart/Duncan Security?
Job Summary: Duties will include anything that needs to be done in the warehouse with inventory and helping technicians get their parts for the day. It also includes helping the Fleet Manager with Company vehicles and performing any duties necessary to maintain those vehicles.
Responsibilities:
· Driving and maintaining Company vehicles.
· Various warehouse duties which include stocking, sorting, and receivables.
· Any other duties as assigned.
Experience and Skill Requirements:
· Clean driving record.
· Ability to perform duties with a high degree of accuracy with a strong focus on quality.
· Good interpersonal communication and organizational skills.
· A positive attitude of teamwork and continuous improvement.
Education:
High school diploma or equivalent
Schedule:
Monday – Friday 7:00 a.m. to 5:00 p.m. This position will have over time.
Company DescriptionWho is Datasmart/Duncan Security?Job Summary: This position is responsible for the installation and activation of monitored security systems through the Company. Is responsible for trouble shooting and repairing these systems when needed. It also helps with other low voltage/AV/network installations of products purchased by the customer.
Responsibilities:
Basic alarm panel programming.
· Basic networking knowledge from router set up, terminating all fittings (Cat 5, Cat 6, R66, BNC, etc.) and inserts.
· Speaker installs and volume controls.
· Able to find cables or tone cables in walls.
· Assists with television hangs.
· Able to install WI-FI packages.
· Activations for Alarm.com and Total Connect.
· Able to install cameras and DVRs.
· Knowledge of security panels.
· Television hangs without help.
· Able to hook up audio/amps.
· Projector hangs.
· Able to handle audio service calls.
· Able to install MHI basic package with C4.
· Able to program URC/C4 remotes.
Experience and Skill Requirements:
· Intermediate knowledge of low voltage wiring.
· Networking experience preferred.
· Ability to provide great customer service and problem solve customer concerns.
· Ability to perform duties with a high degree of accuracy with a strong focus on quality.
· Good interpersonal communication and organizational skills.
· A positive attitude of teamwork and continuous improvement.
· Clean driving record and up to date driver’s license.
Company DescriptionWho is Datasmart/Duncan Security?