Work with Data Ticket, Inc. Customer Service!
Role: Customer Call Center Representative - Call Center Agent
Start date: Immediate/Actively Hiring
Citation Processing Center is a team of individuals committed to enhancing the revenue of the customers it serves. We are committed to the long-term profitability of every project we undertake. Our decisions are guided by economics without compromising our integrity. With proper planning and research, we seek to minimize risks by maintaining a selective, conservative and knowledgeable approach to growth and development. We encourage the flow of communication and exchange of ideas on all levels. We recognize the importance of each individual and his or her role in the success of the entire company. Through our commitment to success, we expect our business, our people and the communities in which we serve, to prosper.
What will you do as a Call Center Representative?
As a Data Ticket Call Center Representative, you have a very clear purpose: to prevent escalations, solve queries, and delight our citizens. You’ll be the first point of contact for our citizens-based thought the United States by answering their requests through live phone calls – this includes and is not limited to: processing citations, permit management, citation inquiry, setting- up payment plans and website guidance. Our Customer Service Representatives use a variety of tools to navigate, research, and review solutions, and communicate effectively with citizens.
What are your hours?
This role requires working variable hours to match when our customers need us most. A Full-Time role equates to working 40 hours per week. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 8 am and 5 pm Monday to Friday. You will learn more about your exact schedule closer to your start date.
BASIC QUALIFICATIONS
What qualifications do we need from you?
Minimum age: 18 years oldHave the right to work in The United StatesHigh School diploma or equivalentAbility to handle heavy call volumeMinimum 2-3 years current Call Center or telephone-base Customer Service experienceStrong communication skills in English and Spanish (both written and oral fluency)Knowledge of Microsoft Office Applications and ExcelMust talk and type simultaneously, 50+ WPMPunctuality and outstanding attendance are a mustAble to handle office admin type taskBalance team and individual responsibilitiesThe availability to work from Monday to Friday.What strengths will you bring?
Hard-working, articulate, and detail-orientedFriendly and customer-focused in every situationAbility to learn quickly and embrace changeComfortable multi-tasking in a high-energy environment.What benefits will you receive?
One of the great things about joining Data Ticket’s Customer Service team is that we provide you with expert training and a competitive benefit package when you join.
If this role sounds like it’s for you, then click 'Apply'!
If you're selected to move forward, the next step is to have an interview with a Team Manager from the Customer Service Team. During this conversation, you will be tested on your English language skills, in both speaking and writing. It is also the perfect opportunity to ask any potential questions you have about the team and the role. If successful, we will contact you about next steps!
Data Ticket, Inc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Data Ticket, Inc.
Company DescriptionData Ticket is a California certified small business that focuses all its energy in providing the software and services clients require to manage effective and efficient data processing. Founded in 1989, initially focused on delinquent parking citation collections; however, in the years since Data Ticket has grown our Solution in the following areas:Summary of Job:
This position is responsible for exercising discretion and independent judgement when assisting Data Ticket with its business relationships of current and potential clientele. This position includes elevated administrative functions for seamless delivery, and it requires that excellent customer and client service is a priority and demonstrated to our clients. A detail-oriented individual with multi-tasking skills is essential.
Qualifications: The employee must be able to perform each essential function identified below satisfactorily. The following information clarifies the essential job duties, knowledge, skill, and abilities required. The essential duties listed below require intensive interaction with management, employees and applicants, therefore consistent and regular attendance is required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
- Essential Duties and Responsibilities (other duties may be assigned): Administrative and Client Support: Work with Insurance Broker to obtain insurance documents for RFPs and client contract renewals. Oversee master contract spreadsheet, inclusive of services and contract details including expirations dates. Drive important meetings. Assist with and document implementations, which encompasses keeping track of many details, spreadsheets and documents. Oversee releasing of RO’s, noticing, etc. for new clients. Manage American Express reconciliation spreadsheet. Manages insurance certificates and tracking with clients. Manage contacts by client internally as well as notify internal departments as changes in personnel are made. Coordinate, arrange, set up Teams meetings. (On a needs basis). Complete miscellaneous business documents, etc. Manage business licenses, incl. applies for and maintain, including spreadsheet. Attend staff meetings via zoom and take meeting minutes. (On a needs basis). Submit Public Records Requests. Vendor registrations.
- RFPs: Assist on RFPs, RFP responses, and Bids. Read all RFPs to determine eligibility to bid and provide summary of RFP. Organize and ship/submit responses.
- Franchise Tax Board, DMV, and NLETs: Prepare and submit the required annual paperwork. Prepare and submit the required paperwork for new and existing clients. Prepare, manage, and submit required paperwork for DMV and DMV State Contracts. Prepare and submit the required paperwork for NLETs. Manage spreadsheet of all clients and their prior submissions to best understand when client renewals will occur. Manage spreadsheet of all ORIs and S-ORIs and the associated clients. Provide audit support.
- Tradeshows/Travel: Help in organizing attendance and participation in Tradeshows and Client Visits. Manage the tracking spreadsheet for tradeshows, including dates by which registration is due, orders are required, etc. Register for tradeshows, including shipping of booth, ordering required furniture / electricity, prepare collateral. Provide summary sheet on trade show logistics to Client Services. Provide travel arrangements for trade shows, Handheld trainings and Executive Travel, including airfare, hotel, car, etc. (On a needs basis).
- Testing: Aid In-house Programmers by testing websites and programs before client implementation.
- Handheld and Components Assistance: Ordering supplies - handheld units and components, ticket stock. (On a needs basis). Work with clients on Proofs prior to placing orders. Coordinate Handheld Trainings with Mobile Support. Communicate all invoices with back-up to accounting. Must have an understanding of QuickBooks in order to initiate quotes and enter purchase orders. Liaison between AT&T/Verizon, Client Services, Accounting for set up/ongoing billing/changes. Save all quotes and proofs.
- Additional Duties: Additional duties may be assigned. Back up Admin Asst when AA is on leave. University Degree and/or equivalent experience 5 + years administrative experience req, Intermediate to advanced knowledge of Microsoft Office Suite (i.e. Word, Excel, Outlook, QuickBooks, Strong analytical skills, Excellent computer skills; ability to type 50 wpm, Excellent customer relationship skills, Excellent organization skills. Excellent English composition skills, Excellent English language skills, Emphasis on accuracy and the ability to convey information using a high degree of customer service. Demonstrated ability to work with minimal supervision and administer multiple projects and deadlines. Ability to be flexible and work in a fast-paced environment, Multitasker. Excellent written, verbal and interpersonal skills Experience understanding complex information Ability to work collaboratively with Clients, staff and community members
- Responds promptly to customer needs Self-motivated Responds to requests for service and assistance Meets commitments Able to read and interpret written information Uses time efficiently Punctuality and outstanding attendance is a must
Expected hours: 40 per week
Application Question(s):
Background check/FBI Fingerprinting will be required; will you be able to pass?Experience:
Administrative: 3 years (Required)Company DescriptionData Ticket is a California certified small business that focuses all its energy in providing the software and services clients require to manage effective and efficient data processing. Founded in 1989, initially focused on delinquent parking citation collections; however, in the years since Data Ticket has grown our Solution in the following areas:
***Job Location: Irvine, CA. ***
Job description: Data Ticket, Inc. is seeking a productive Accounting Clerk. The ideal candidate should have a passion for Accounting/Finance/AR/AP, enjoy a fast-paced environment, and have a desire to get things done! This position is responsible for performing one or a complete and systematic set of transactions in a specific phase of accounting. (I.e. Accounts receivable, accounts payable, credit and collections, etc.). Uses office-automated systems to input data, generate reports, conduct specialized research projects and respond to inquiries. This position will report to the Accounting Manager, who will provide training in all areas of duties and responsibilities. The employee must be able to perform each essential function identified below satisfactorily. The following information clarifies the essential job duties, knowledge, skill and abilities required. The essential duties listed below require intensive interaction with management, employees and applicants, therefore consistent and regular attendance is required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.The following is required of the position:
Reconcile client escrow accountsInvoice clients with escrow accountsInvoice clients for non-escrow accountsAnswer incoming client calls Respond to inbound client emailsAssist manager in accounting related responsibilitiesVerify, process and issue refundsProcess NSF’sProcess credit card charge backs Process transfer of fundsFile invoice all associated back upPerform monthly filing at direction of managerIssue resolutionPerform Accounts Payable from the beginning to endPerform Accounts Receivable from the beginning to endBank DepositsPerform bank account reconciliations for over 250+ bank accounts monthlyMaintain Client Billing Rules Working knowledge in financial statements.Journal entries and general ledger maintenance Communicate with customers to address any past due invoices on their account and providing weekly status updates to management.Make available financial data for management team and clients upon request.Assist with special accounting projects from time to time.Complete required Security Trainings.Other duties as assigned.Minimum Education and/or Experience:
Associate degree in Accounting, Finance or related field preferred.At least 1-2 years of overall Finance or General Accounting experience.At least 1-2 years experience with QuickBooks.Requirements & Expectations:
Excellent written and verbal communication skills.Experience with Microsoft Office i.e. excel, outlook.Detail orientedEnjoys working with numbersResponds promptly to customer needsSelf-motivatedMeets commitmentsUses time efficientlyPunctuality and outstanding attendance is a mustA team playerHours: This position requires the employee to work scheduled shifts that occur Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m., with an hour lunch break. Job Type: Full-time Physical Setting:
OfficeSchedule:
8-hour shiftMonday to FridayApplication Question(s):
Are you able to successfully complete a FBI Fingerprint Background screen?What is your wage requirement?Education:
Bachelor's (Preferred)Experience:
QuickBooks: 1-2 years (Required)Accounting or Bookkeeping: 1-2 years (Required)Pay: $19.00 - $24.00 per hour
Work Location: In person
Job Type: Full-time
Benefits:
Physical Setting:
Application Question(s):
Education:
Experience:
Work Location: In person
Company DescriptionData Ticket is a California certified small business that focuses all its energy in providing the software and services clients require to manage effective and efficient data processing. Founded in 1989, initially focused on delinquent parking citation collections; however, in the years since Data Ticket has grown our Solution in the following areas: