At DBE, we believe great work starts with people who take ownership, build trust, and stay meaningfully connected to one another. We are a company grounded in doing the right thing — not because it’s easy, but because it’s who we are. As we grow, we remain clear about where we’re headed and honest about what we expect from each other along the way.
Our values — Dedication, Bond, and Engagement — guide how we show up every day. We take ownership when something needs attention. We have each other’s backs and build trust through follow-through. We listen to understand, seek input from others, and overcommunicate to keep teams aligned. We lead by example, stay connected to the people and work around us, and take time to celebrate progress together.
We don’t believe in empty promises or perfection. We believe in steady progress, accountability, and creating a workplace where people feel supported, heard, and proud of the work they do.
GENERAL JOB DESCRIPTION
The installation technician is responsible for the transportation of product to the client, performing the initial installation and equipment relocations. They may also remove antiquated machines for recycling or disposal and assist in the home office warehouse when needed.
DUTIES & RESPONSIBILITIES
Inspecting and preparing equipment that need to be moved.Unboxing and taking equipment off pallets as needed.Setting, aligning, and leveling heavy equipment.Selecting the appropriate installation equipment.Preparing installation equipment including pulleys, clamps, wood beams, and bolts.Inspecting equipment before final use.Maneuvering loads using heavy equipment machinery and by hand.Removing old machines for recycling and/or disposalProvide unequaled customer service.All other duties as assigned.SUPERVISORY RESPONSIBILITIES
# of Direct Reports = 0# of Indirect Reports = 0EDUCATION & TRAINING
High school education required.Must be able to pass DOT physical. Exceptional customer service skills.KNOWLEDGE & EXPERIENCE
Minimum one-year experience in driver role (Furniture/Electronics delivery is ok).Thorough knowledge of basic electronics.Excellent problem-solving and troubleshooting skills.Strong mechanical aptitude.Familiarity with OSHA safety standards.Valid driver’s license and clean driving record.SKILLS & ABILITIES
Excellent problem-solving, decision making and troubleshooting skillsExceptional customer service skills Effective customer and co-worker communication, both orally and in writingAbility to effectively prioritize and manage timePossess the ability to manage and research assignments independentlyExceptional organizational skills and the ability to handle multiple tasks concurrentlyWORKING CONDITIONS
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The physical demand and work environment characteristics described below represent the typical amount of time spent and conditions while performing the essential duties of the job. Every attempt will be made to provide reasonable accommodations as necessary to enable individuals with disabilities to perform the essential functions. Use the following codes:
C = Continuously (67% to 100% of workday)
F = Frequently (34% to 66% of workweek)
O = Occasional (1% to 33% of the workweek)
N = Never (0% of the workweek)
Physical Demand/ Work Conditions
Frequency
Physical Demand/ Work Conditions
Frequency
Sitting
F
Lifting
F
Standing
F
Sedentary (0 - 10 lbs.)
F
Walking
F
Light (11 - 25 lbs.)
F
Bending
F
Medium (26 - 50 lbs.)
F
Stooping
F
Heavy (51 - 74 lbs.)
O
Kneeling
F
Very Heavy (75 – 100 lbs.)
O
Climb Ladders
O
Dexterity
C
Driving
F
Eye/Hand Coordination
C
Reach Above Shoulder
F
Handling (holding, grasping, feeling)
C
TYPICAL NOISE LEVEL
☐ Quiet ☒ Moderate ☐ Loud
SPECIAL HEARING REQUIREMENTS
N/A
SPECIAL VISION REQUIREMENTS
☒ Close
☒ Color
☒ Distance
☒ Depth Perception
☒ Ability to Focus
☒ Peripheral Vision
PPE
Job specific protective clothing and equipment required.
PRIVACY
Employee will comply with both the letter and spirit of the laws governing the privacy of consumer information and DBE’s Privacy Policy and Procedures.
EEOAA Disclosure
This job description is not a contract for employment, either expressed or implied, between DBE and the job employee. DBE or the employee may terminate the employment relationship at any time, for any reason. Data Business Equipment is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
The Service Technician role is an integral part of our operations as they serve as both the face of our company and are responsible for delivering the world-class service that our customers have grown accustomed to. Service Technicians are responsible for service calls and troubleshooting for a multitude of supported equipment such as ATM’s, ITM’s, Cash Recyclers, Cash Counters, Security Systems, Video Surveillance, and other bank related equipment.
DUTIES & RESPONSIBILITIES
In order of importance – Include frequency (daily, weekly, monthly, quarterly, annually, etc.)
Quickly respond to dispatched service calls, providing remote and onsite support to customers Perform equipment troubleshooting and repairs efficiently and effectivelyPerform security system troubleshooting, maintenance and installation Perform regularly scheduled preventative maintenance on all equipment Utilize customer relationship skills to maintain a professional image Maintain accountability for parts inventory and company assetsProvide unequaled customer serviceAll other duties as assigned.SUPERVISORY RESPONSIBILITIES
# of Direct Reports = # of Indirect Reports =EDUCATION & TRAINING
High School Diploma or GED1-2 years related experienceKNOWLEDGE & EXPERIENCE
Previous experience in a customer-facing Field Service Technician position preferredMinimum one-year experience with electromechanical equipment servicing (ATM or banking equipment strongly preferred) Minimum one-year experience with security system maintenance and installation (physical, alarms, video, infrastructure, building)Thorough knowledge of basic electronicsStrong technical knowledgeStrong mechanical aptitudeClean driving recordSKILLS & ABILITIES
Excellent problem-solving, decision making and troubleshooting skillsExceptional customer service skills Effective customer and co-worker communication, both orally and in writingAbility to effectively prioritize and manage timePossess the ability to manage and research assignments independentlyExceptional organizational skills and the ability to handle multiple tasks concurrentlyWORKING CONDITIONS
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The physical demand and work environment characteristics described below represent the typical amount of time spent and conditions while performing the essential duties of the job. Every attempt will be made to provide reasonable accommodations as necessary to enable individuals with disabilities to perform the essential functions. Use the following codes:
C = Continuously (67% to 100% of workday)
F = Frequently (34% to 66% of workweek)
O = Occasional (1% to 33% of the workweek)
N = Never (0% of the workweek)
Physical Demand/ Work Conditions
Frequency
Physical Demand/ Work Conditions
Frequency
Sitting
C
Lifting
O
Standing
C
Sedentary (0 - 10 lbs.)
C
Walking
O
Light (11 - 25 lbs.)
F
Bending
O
Medium (26 - 50 lbs.)
F
Stooping
O
Heavy (51 - 74 lbs.)
O
Kneeling
O
Very Heavy (75 – 100 lbs.)
O
Climb Ladders
O
Dexterity
C
Driving
O
Eye/Hand Coordination
C
Reach Above Shoulder
O
Handling (holding, grasping, feeling)
C
TYPICAL NOISE LEVEL
☐ Quiet ☒ Moderate ☐ Loud
SPECIAL HEARING REQUIREMENTS
N/A
SPECIAL VISION REQUIREMENTS
☒ Close
☒ Color
☐ Distance
☒ Depth Perception
☒ Ability to Focus
☐ Peripheral Vision
PRIVACY
Employee will comply with both the letter and spirit of the laws governing the privacy of consumer information and DBE’s Privacy Policy and Procedures.
EEOAA Disclosure
This job description is not a contract for employment, either expressed or implied, between DBE and the job employee. DBE or the employee may terminate the employment relationship at any time, for any reason. Data Business Equipment is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
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