Location: 100 Technology Dr Ste C, Asheville, NC 28803, USA
POSITION SUMMARY
The entry-level NOC Technician I primary role is to provide 24x7 Monitoring of Customer and DartPoints specific alerts, technical customer support to clients, and provide internal support to NOC team members.
PRIMARY RESPONSIBILITIES
• Assist customers with onsite installation and service requests.
• Assist with colocation equipment installations.
• Provide immediate customer interaction support via ACD, e-mail and portal request.
• Consistent monitoring of all events related to facilities, managed services, network, and power.
• Physical server monitoring, management, and support.
• Perform routine routines and equipment readings throughout data center facility.
• Maintain a working level of proficiency with all DartPoints’ co-location, Cloud, and Managed
Service platforms.
• Actively monitor all security and video surveillance systems.
• Serve as backup to local teams for facility related activities.
• Establish and maintain security access via badge and biometrics for all customers.
• Properly identify all visitors and provide escort to specified premise equipment.
• Maintain and monitor ticket queue and assist in the ticket quality and review process.
• Receive, pack and ship customer equipment as required.
• Ensure escalation events and issues are routed to proper departments in pre-determined periods
of time.
• Maintain and manage DartPoints abuse inquiries and notices to customers.
• Provide Initial troubleshooting of customer related issues and events.
• Routine updates DartPoints’ Knowledge Base (KB) including documentation of changes.
• Other duties as assigned by Supervisor or Manager.
QUALIFICATIONS & PREREQUISITES
• Required
• High School Diploma or Equivalent
• College course work in related field or equivalent work experience
• Must have a valid driver’s license, reliable transportation and be able to pass a full background
check.
• Demonstrated ability to work in a team environment.
• Experience in a customer service, technical or client support role
• Strong organizational & time management skills required.
• Proficiency in MS Office products
• Excellent communication and interpersonal skills; ability to work with all levels of
organization.
• Employees must complete individual quarterly objectives as assigned.
• Employees must demonstrate commitment to all corporate core values: Customers First,
Integrity, Initiative, Problem-Solving
• Preferred
• Help Desk or Data Center experience – 0 - 2 years.
• Experience with ConnectWise, or other ITSM applications – 0 - 2 years
• Troubleshooting process and procedures – 0 - 2 years
• Certifications: CCNA, CCNP, Network+
Other
• Must be able to work flexible day and evening hours, weekends, and holidays.
• Must be able to climb ladders and assist with installations.
• Must be able to lift equipment and packages of 50lbs or greater.
• Exposure to moderate noise levels
BENEFITS
• 401K Retirement (must be 21 years old), Health Insurance, Life Insurance, Short Term Disability
Disclaimer: This job description has been designed to indicate the general nature and level of work
performed by employees within this position and may change at any time with or without notice. It is
not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities,
and qualifications required of employees assigned to this job.
Read LessLocation: Cincinnati, OH
POSITION SUMMARY
The entry-level NOC Technician I primary role is to provide 24x7 Monitoring of Customer and DartPoints specific alerts, technical customer support to clients, and provide internal support to NOC team members.
PRIMARY RESPONSIBILITIES
• Assist customers with onsite installation and service requests.
• Assist with colocation equipment installations.
• Provide immediate customer interaction support via ACD, e-mail and portal request.
• Consistent monitoring of all events related to facilities, managed services, network, and power.
• Physical server monitoring, management, and support.
• Perform routine routines and equipment readings throughout data center facility.
• Maintain a working level of proficiency with all DartPoints’ co-location, Cloud, and Managed
Service platforms.
• Actively monitor all security and video surveillance systems.
• Serve as backup to local teams for facility related activities.
• Establish and maintain security access via badge and biometrics for all customers.
• Properly identify all visitors and provide escort to specified premise equipment.
• Maintain and monitor ticket queue and assist in the ticket quality and review process.
• Receive, pack and ship customer equipment as required.
• Ensure escalation events and issues are routed to proper departments in pre-determined periods
of time.
• Maintain and manage DartPoints abuse inquiries and notices to customers.
• Provide Initial troubleshooting of customer related issues and events.
• Routine updates DartPoints’ Knowledge Base (KB) including documentation of changes.
• Other duties as assigned by Supervisor or Manager.
QUALIFICATIONS & PREREQUISITES
• Required
• High School Diploma or Equivalent
• College course work in related field or equivalent work experience
• Must have a valid driver’s license, reliable transportation and be able to pass a full background
check.
• Demonstrated ability to work in a team environment.
• Experience in a customer service, technical or client support role
• Strong organizational & time management skills required.
• Proficiency in MS Office products
• Excellent communication and interpersonal skills; ability to work with all levels of
organization.
• Employees must complete individual quarterly objectives as assigned.
• Employees must demonstrate commitment to all corporate core values: Customers First,
Integrity, Initiative, Problem-Solving
• Preferred
• Help Desk or Data Center experience – 0 - 2 years.
• Experience with ConnectWise, or other ITSM applications – 0 - 2 years
• Troubleshooting process and procedures – 0 - 2 years
• Certifications: CCNA, CCNP, Network+
Other
• Must be able to work flexible day and evening hours, weekends, and holidays.
• Must be able to climb ladders and assist with installations.
• Must be able to lift equipment and packages of 50lbs or greater.
• Exposure to moderate noise levels
BENEFITS
• 401K Retirement (must be 21 years old), Health Insurance, Life Insurance, Short Term Disability
Disclaimer: This job description has been designed to indicate the general nature and level of work
performed by employees within this position and may change at any time with or without notice. It is
not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities,
and qualifications required of employees assigned to this job.
Read LessLocation: 601 Milam St, Shreveport, LA 71101
POSITION SUMMARY
The entry-level NOC Technician I primary role is to provide 24x7 Monitoring of Customer and DartPoints specific alerts, technical customer support to clients, and provide internal support to NOC team members.
PRIMARY RESPONSIBILITIES
• Assist customers with onsite installation and service requests.
• Assist with colocation equipment installations.
• Provide immediate customer interaction support via ACD, e-mail and portal request.
• Consistent monitoring of all events related to facilities, managed services, network, and power.
• Physical server monitoring, management, and support.
• Perform routine routines and equipment readings throughout data center facility.
• Maintain a working level of proficiency with all DartPoints’ co-location, Cloud, and Managed
Service platforms.
• Actively monitor all security and video surveillance systems.
• Serve as backup to local teams for facility related activities.
• Establish and maintain security access via badge and biometrics for all customers.
• Properly identify all visitors and provide escort to specified premise equipment.
• Maintain and monitor ticket queue and assist in the ticket quality and review process.
• Receive, pack and ship customer equipment as required.
• Ensure escalation events and issues are routed to proper departments in pre-determined periods
of time.
• Maintain and manage DartPoints abuse inquiries and notices to customers.
• Provide Initial troubleshooting of customer related issues and events.
• Routine updates DartPoints’ Knowledge Base (KB) including documentation of changes.
• Other duties as assigned by Supervisor or Manager.
QUALIFICATIONS & PREREQUISITES
• Required
• High School Diploma or Equivalent
• College course work in related field or equivalent work experience
• Must have a valid driver’s license, reliable transportation and be able to pass a full background
check.
• Demonstrated ability to work in a team environment.
• Experience in a customer service, technical or client support role
• Strong organizational & time management skills required.
• Proficiency in MS Office products
• Excellent communication and interpersonal skills; ability to work with all levels of
organization.
• Employees must complete individual quarterly objectives as assigned.
• Employees must demonstrate commitment to all corporate core values: Customers First,
Integrity, Initiative, Problem-Solving
• Preferred
• Help Desk or Data Center experience – 0 - 2 years.
• Experience with ConnectWise, or other ITSM applications – 0 - 2 years
• Troubleshooting process and procedures – 0 - 2 years
• Certifications: CCNA, CCNP, Network+
Other
• Must be able to work flexible day and evening hours, weekends, and holidays.
• Must be able to climb ladders and assist with installations.
• Must be able to lift equipment and packages of 50lbs or greater.
• Exposure to moderate noise levels
BENEFITS
• 401K Retirement (must be 21 years old), Health Insurance, Life Insurance, Short Term Disability
Disclaimer: This job description has been designed to indicate the general nature and level of work
performed by employees within this position and may change at any time with or without notice. It is
not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities,
and qualifications required of employees assigned to this job.
DartPoints is seeking a transformational Chief Revenue Officer (CRO) to lead the company's next stage of growth. Reporting directly to the CEO, the CRO will own and execute the company's end-to-end revenue strategy across enterprise, hyperscale, wholesale, and channel segments.
This executive will be responsible for driving revenue growth, scaling the commercial organization, enhancing customer relationships, and establishing the operational rigor required to support a rapidly growing, private equity-backed data center platform.
The CRO will serve as a key member of the executive leadership team and partner closely with Operations, Technology, Product, Construction, and Finance to ensure customer commitments are aligned with delivery capabilities and long-term growth objectives.
Key ResponsibilitiesRevenue Strategy & GrowthDevelop and execute DartPoints' overall revenue growth strategy.Define and optimize go-to-market strategies across enterprise, wholesale, hyperscale, and channel markets.Identify and prioritize high-growth customer segments and expansion opportunities.Lead pricing strategy, market segmentation, customer acquisition, and revenue operations.Partner with executive leadership to shape corporate growth initiatives and investment priorities.Evaluate and support acquisition opportunities from a commercial and go-to-market perspective.Strengthen DartPoints' value proposition across colocation, cloud, connectivity, and managed infrastructure offerings.Commercial LeadershipLead all revenue-generating functions, including:Enterprise SalesSolutions ArchitectureChannel SalesAccount ManagementCustomer SuccessAssess organizational effectiveness and build a scalable commercial structure.Recruit, develop, and retain top-performing revenue leaders and teams.Establish a culture of accountability, performance measurement, and continuous improvement.Drive alignment between sales, marketing, customer success, and operational delivery teams.Sales Execution & Revenue OperationsBuild and refine repeatable, scalable sales processes.Establish sales forecasting discipline and pipeline management practices.Develop KPI frameworks and operating metrics to drive predictable growth.Ensure teams have the tools, training, and resources required to exceed performance goals.Drive operational excellence across all customer-facing functions.Customer Success & RetentionBuild a scalable customer success strategy focused on retention, expansion, and customer satisfaction.Strengthen executive-level relationships with key customers and strategic partners.Improve customer lifetime value and recurring revenue growth.Ensure best-in-class onboarding, service delivery, and account management experiences.Act as a visible executive ambassador for DartPoints in the marketplace.Executive LeadershipServe as a strategic advisor to the CEO and Board.Present revenue performance, forecasts, and growth strategies to executive leadership and investors.Partner cross-functionally to align commercial commitments with operational execution.Contribute to long-term strategic planning and organizational growth initiatives.Required Qualifications15+ years of progressive sales and go-to-market leadership experience.Significant experience within one or more of the following industries:ColocationData CentersCloud InfrastructureManaged ServicesConnectivity & NetworkingIT Infrastructure ServicesProven success building and scaling high-performing commercial organizations.Experience leading enterprise, wholesale, hyperscale, and/or channel sales teams.Strong understanding of hybrid, private, and public cloud solutions.Demonstrated track record of exceeding revenue targets and driving sustained growth.Experience working within private equity-backed organizations.Strong executive presence with experience presenting to Boards and investors.Exceptional leadership, communication, and relationship-building skills.Bachelor's degree required; MBA preferred.Preferred ExperienceExperience scaling revenue in a high-growth infrastructure, data center, or cloud services company.M&A evaluation and commercial diligence experience.Expertise in recurring revenue business models.Experience leading customer success and account management functions.Familiarity with AI-ready infrastructure, edge computing, and emerging data center market trends.Leadership CompetenciesThe successful candidate will demonstrate:
Visionary leadership with a growth mindsetStrategic and analytical thinkingStrong operational disciplineCustomer-first mentalityHigh accountability and ownershipData-driven decision makingExceptional communication and executive influenceProven ability to build and develop high-performing teams Read LessPosition Summary
The Infrastructure Services Engineer is responsible for working in a team environment to support and enhance the development and management of DartPoints’ Infrastructure Services line of products and customers.
DartPoints’ suite of Infrastructure Services includes:
Multi-Tenantand Private Cloud environmentsOS and anti-virus managementFull server and network device monitoring and managementManaged backup and vaultingManaged disaster recovery and replicationManagedfirewalland network appliancesManaged IPS/IDS appliancesPrimary Responsibilities
Maintenance, changemanagement,issue resolution,lifecycle managementand support ofserver, storage, networksystems forDartPointscustomer facingplatformsManageavailability of multi-tenant cloud platforms, delivering 99.999% uptime SLA to customersNew customer provisioning and services installationEscalation resource forCustomer Support TeamsAct as final-tier escalation for critical incidents;participatein 24×7 on-call rotationMaintain a working level ofproficiencywith allDartPointsservicesOther as assigned by your supervisorQualifications
Associates Degree in Network Services, Information Technology, Systems Administration,or other technical discipline and 2 - 4 years of applicable experience2-5yearshands-on experience managingnetworking and virtualization Deepexpertisewith Veeam Backup & Replication and/or Zerto in multi-site replication in enterprise or service-provider environmentsor other data protection softwareknowledge of hypervisors (VMwareESXidesired)Comfortable with physical data center tasks: racking, cabling, smart hands, hardware break-fix, and DCIM toolsGeneral understanding of IP networking isrequiredExcellent verbal and written communications skillsExcellent documentation skillsStrong attention to detail, making and keeping commitments and meeting deadlinesRelevant certifications preferred:NCP-MCI, VCP-DCVThe following criteria apply to all positions:
Employees must complete individual quarterlyobjectivesas assigned Employees mustdemonstratecommitment to all corporate core values: Customers First, Integrity, Initiative, Problem-SolvingDisclaimer: This job description has been designed to indicate the general nature and level of work performed by employees within this position and may change at any time with or without notice. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Read Less