Dallas Market Center is seeking a motivated and customer focused Helpdesk Technician I (Tier 1) to join our onsite IT Support team. If you’re passionate about technology, energized by solving problems, and eager to gain real world experience in a supportive environment, this is the perfect opportunity to launch your IT career.
As our first line of technical support, you will be the friendly and trusted voice that helps end users resolve everyday issues—whether it’s troubleshooting hardware, assisting with software questions, or helping employees regain the access they need to do their best work. You’ll follow established procedures, learn to triage and escalate effectively, and grow your foundational IT skills with guidance from experienced team members.
This role is ideal for individuals who are early on their IT journey, curious by nature, and excited to learn something new every day. If you thrive in a collaborative environment and enjoy helping people, we want to meet you.
Essential Duties and Responsibilities
Serve as the first point of contact for IT support requests via phone, email, ticketing system, and in-person support.Provide Tier 1 troubleshooting for common issues related to:Windows desktops and laptopsBasic application support (Microsoft Office, Office 365)Password resets, account access, and user permissionsPrinters, peripherals, and basic hardware issuesAccurately document incidents, requests, and resolutions in the ticketing system.Follow established troubleshooting procedures and knowledge base articles.Escalate unresolved or complex issues to Tier 2 or higher-level support teams in a timely and well-documented manner.Assist with the setup, deployment, and replacement of end-user equipment (PCs, monitors, peripherals).Support basic mobile device setup and troubleshooting (iOS and Android) as needed.Maintain a professional, courteous, and customer-focused approach always.Assist with inventory tracking of IT equipment and supplies.Perform other related duties as assigned by management.Required Education:
High School diploma or equivalent requiredAssociate or bachelor’s degree in information technology or a related field is a plus but not required.Required Experience:
Excellent problem-solving, communication, and customer service skills.Proven experience in IT support, either professionally or through extensive personal experience assisting friends, family, and home networks, with a strong focus on user-centric service.Familiarity with PC hardware/software, networking devices, and various IT systems.Proficiency with Windows operating systems, Microsoft Office applications, and Office 365.Ability to work collaboratively in a team environment and manage time effectively.Physical Requirements:
Ability to sit in an office environment for most of each day.Ability to stand/walk for extended periods during market events.Ability to lift 40 lbs.Why Work Here
Dallas Market Center is the largest wholesale marketplace in North America, connecting retailers and designers with top manufacturers in home décor, gifts, lighting, and fashion. Our IT team is integral to keeping a 5-million-square-foot campus running seamlessly, supporting everything from digital collaboration to large-scale trade shows. You’ll gain exposure to a wide range of technologies and opportunities for professional growth while being part of an enduring yet forward-thinking organization.
Company DescriptionDallas Market Center is a global business-to-business trade center and the leading wholesale marketplace in North America connecting retailers and interior designers with top manufacturers in home decor, furniture, gifts, lighting and fashion. Inside its dynamic, five million square foot campus near downtown Dallas, nearly 200,000 customers from all 50 states and 85 countries seek industry trends, business education and new products via open-daily showrooms and from exhibitors participating in trade events held throughout the year.
Position Description:
3:00pm to 11:00pm ***Weekends Required***Effectively ensures the safety and protection of the DMC, its employees, exhibitors, buyers and their accompanying assets; responds to emergency situations and provides First Aid, CPR, and/or AED to injured or ill persons as needed.Effectively ensures the integrity and safety of showrooms and company facilities; patrols company property on foot or in security vehicle to discourage criminal activity and enforce parking regulations.Ensures adequate authorization of all individuals on DMC premises, including dock areas; challenges and addresses non-badged individuals accordingly.Prepares accurate and thorough documentation of all accidents and incidents that occur on DMC campus.Re-configures parking lots as necessary using traffic equipment and signage for special events and markets; provides vehicular traffic control in an efficient and courteous manner.Performs Dispatch duties which include, but are not limited to, processing of keys; monitoring CCTV, access control systems and fire panels; answering phone calls and monitoring news/weather/law enforcement scanner.Perform World Trade Center Front Desk duties as outlined in the Protective Services Standard Operating Procedures.Other related duties as assigned.Required Experience:
1-2 years of customer service, security, or military experience.Moderate proficiency with computer programs.TX Driver’s license with minimal accidents and/or traffic violations. RequiredMust be licensed or eligible to be licensed as a commissioned security officer in accordance with the Texas DPS Private Security Bureau.Company DescriptionDallas Market Center is a global business-to-business trade center and the leading wholesale marketplace in North America connecting retailers and interior designers with top manufacturers in home decor, furniture, gifts, lighting and fashion. Inside its dynamic, five million square foot campus near downtown Dallas, nearly 200,000 customers from all 50 states and 85 countries seek industry trends, business education and new products via open-daily showrooms and from exhibitors participating in trade events held throughout the year.
Position Description:
11:00pm to 7:00am *** Weekends Required ***Effectively ensures the safety and protection of the DMC, its employees, exhibitors, buyers and their accompanying assets; responds to emergency situations and provides First Aid, CPR, and/or AED to injured or ill persons as needed.Effectively ensures the integrity and safety of showrooms and company facilities; patrols company property on foot or in security vehicle to discourage criminal activity and enforce parking regulations.Ensures adequate authorization of all individuals on DMC premises, including dock areas; challenges and addresses non-badged individuals accordingly.Prepares accurate and thorough documentation of all accidents and incidents that occur on DMC campus.Re-configures parking lots as necessary using traffic equipment and signage for special events and markets; provides vehicular traffic control in an efficient and courteous manner.Performs Dispatch duties which include, but are not limited to, processing of keys; monitoring CCTV, access control systems and fire panels; answering phone calls and monitoring news/weather/law enforcement scanner.Perform World Trade Center Front Desk duties as outlined in the Protective Services Standard Operating Procedures.Other related duties as assigned.Required Experience:
1-2 years of customer service, security, or military experience.Moderate proficiency with computer programs.TX Driver’s license with minimal accidents and/or traffic violations. RequiredMust be licensed or eligible to be licensed as a commissioned security officer in accordance with the Texas DPS Private Security Bureau.Company DescriptionDallas Market Center is a global business-to-business trade center and the leading wholesale marketplace in North America connecting retailers and interior designers with top manufacturers in home decor, furniture, gifts, lighting and fashion. Inside its dynamic, five million square foot campus near downtown Dallas, nearly 200,000 customers from all 50 states and 85 countries seek industry trends, business education and new products via open-daily showrooms and from exhibitors participating in trade events held throughout the year.
Dallas Market Center is seeking a Web Application Developer to join our team!
Responsibilities include the development and maintenance of our web and mobile applications. The developer will work with technologies such as C#, .NET Core and Kentico CMS for web applications and Objective-C and Java for mobile development. This position encompasses involvement in various stages of the project lifecycle, from gathering requirements to implementation and support.
Description:
Participate in the development of front-end and back-end systems, using technologies such as C#, .NET Core, JavaScript, React, HTML, CSS, Kentico CMS, and relevant frameworks.Assist in the development and maintenance of mobile applications using Objective-C for iOS and Java for Android, ensuring seamless integration with web-based systems.Collaborate with the team through all stages of the project lifecycle, including design, coding, testing, and deployment.Support continuous integration/continuous deployment (CI/CD) pipeline processes using Azure DevOps or similar tools for efficient code releases.Contribute to the creation and maintenance of APIs and UI components, ensuring they meet performance standards.Engage with cloud-based solutions and infrastructure, under guidance, to support development needs, leveraging platforms such as Azure, AWS, or Google Cloud.Assist in ongoing system maintenance and support, striving to enhance design and development processes.Stay informed on industry trends, technologies, and frameworks to continuously improve skills and contributions to the team.
Required Education:
Bachelor’s Degree in related field
Required Experience:
Bachelor’s degree in computer science, information technology, or a related field.At least 3 years of experience in full-stack development, including API development with RESTful services.Solid background in API development with RESTful services.Strong understanding of C#, .NET Core, MVC architecture, JavaScript, HTML, CSS, and front-end frameworks such as React.Experience or familiarity with Kentico CMS or similar tools is preferred, but not required.Experience or familiarity with mobile application development using Objective-C for iOS and Java for Android.Knowledge of SQL Server development, including writing functions and stored procedures.Exposure to cloud services (Azure, AWS, Google Cloud) and CI/CD pipelines such as Azure DevOps is a plus.Strong problem-solving, communication, and interpersonal skills.Ability to work effectively both independently and as part of a team.
Physical Requirements:
Ability to sit in an office environment for most of each day
Required Competencies:
Communication: Effectively listens to others and makes clear and effective oral presentations to individuals and groups regarding work-unit or organization issues. Communicates effectively in writing; is clear, concise and easily understood.Creative Thinking: Develops insights into problems or creates a work environment that encourages innovative thinking and “outside-the-box” solutions to problems.Flexibility: Adapts to change in the work environment in ways that help work-unit staff keep projects “on course.”Interpersonal Skills: Considers and appropriately responds to the needs, feelings, capabilities, and interests of others.Planning: Establishes policies, guidelines, plans, and priorities required to meet work-unit or organization objectives.Problem Solving: Recognizes and defines problems; challenges others to identify alternative solutions, and plans to solve those problems.Resource Utilization: Responsibly spends financial resources in ways that result in ultimate accomplishment of work-unit or organizational objectives. Effectively and efficiently uses materials, supplies, equipment, systems or organization facilities.Self-Management: Engages in the effective use of self-assessment and self-management techniques in order to improve own performance proactively and continuously. Exhibits full responsibility for one’s own work achievements and consistently maintains a high level of self-management that contributes to sustained high performance.Time Management: Effectively uses the time available to complete work tasks and activities that lead to the achievement of expected work objectives (as results or outputs).Company DescriptionDallas Market Center is a global business-to-business trade center and the leading wholesale marketplace in North America connecting retailers and interior designers with top manufacturers in home decor, furniture, gifts, lighting and fashion. Inside its dynamic, five million square foot campus near downtown Dallas, nearly 200,000 customers from all 50 states and 85 countries seek industry trends, business education and new products via open-daily showrooms and from exhibitors participating in trade events held throughout the year.Position Summary: Maintains the cleanliness and safety of the DMC buildings
Position Description:
Ensures that restrooms are clean, stocked and sanitizedEnsures that meeting and event rooms are clean and orderlyEffectively maintains all public space throughout DMC campusRemoves and properly disposes of trash throughout DMC campusMaintains carpeted areas; vacuums and spot cleans as necessaryOther related duties as assignedRequired Education: High school diploma or equivalent
Required Experience: Previous custodial experience preferred, but not required
Physical Requirements:
Walk and stand for vast majority of shiftAble to lift up to 50 lbsCompany DescriptionDallas Market Center is a global business-to-business trade center and the leading wholesale marketplace in North America connecting retailers and interior designers with top manufacturers in home decor, furniture, gifts, lighting and fashion. Inside its dynamic, five million square foot campus near downtown Dallas, nearly 200,000 customers from all 50 states and 85 countries seek industry trends, business education and new products via open-daily showrooms and from exhibitors participating in trade events held throughout the year.
Become a vital part of the Dallas Market Center team as a Building Maintenance Technician! In this role, you'll play a key role in ensuring our vast facilities remain comfortable, safe, and operate efficiently. Your expertise in maintenance will contribute significantly to the daily experiences of our exhibitors, buyers, and employees, making our market center a standout venue in Dallas. Join us and take pride in maintaining a bustling hub of commerce and innovation.
Key Responsibilities:
Perform repairs, routine maintenance, and preventive inspections on HVAC, electrical, and lighting systems to ensure optimal performance.Conduct detailed inspections of HVAC components including chillers, air handlers, and cooling towers to preemptively identify issues.Collaborate on installing new HVAC units and major equipment overhauls.Address and resolve hot/cold complaints and other issues promptly to ensure customer satisfaction.Rotate duties to monitor startup and shutdown of chillers, lights, and escalators.Maintain accurate records of maintenance activities using the work order system.Assist in planning and executing building maintenance projects.Respond to service requests and provide support during afterhours events.Work closely with a supportive team on various maintenance projects, including routine inspections and preventive maintenance.Set schedule: 9:30 am - 6 pmQualifications:
High School Diploma or equivalent.Level 3 HVAC Certification or HVAC License.Minimum 5 years of related experience.Preferred:
EPA Section 608 Certification for handling refrigerant.Company DescriptionDallas Market Center is a global business-to-business trade center and the leading wholesale marketplace in North America connecting retailers and interior designers with top manufacturers in home decor, furniture, gifts, lighting and fashion. Inside its dynamic, five million square foot campus near downtown Dallas, nearly 200,000 customers from all 50 states and 85 countries seek industry trends, business education and new products via open-daily showrooms and from exhibitors participating in trade events held throughout the year.Dallas Market Center is looking for a Shipping and Receiving Clerk to join our Team! You will deliver all inbound and outbound freight and assists customers with sample transportation needs. On a daily basis you will use a forklift and pallet jack to load and unload freight, and work outdoors in all types of weather.
Description:
• Safely and efficiently loads and unloads large trailers of freight
• Interfaces effectively with building tenants and customers
• Coordinates outbound and inbound deliveries
• Assists with directing of traffic to maximize dock efficiency and safety
• Directs temporary and part time labor effectively
• Other related duties as assigned
Required Experience:
• Previous loading/unloading and forklift experience preferred, but not required
• Basic computer skills including Microsoft Outlook and Word preferred, but not required
• Must have a valid Texas Drivers License and be able to meet Company Driver Requirements
Physical Requirements:
• Walk, stand, and lift for vast majority of shift
• Able to lift up to 75 lbs.
This is an indoor/outdoor position.
Company DescriptionDallas Market Center is a global business-to-business trade center and the leading wholesale marketplace in North America connecting retailers and interior designers with top manufacturers in home decor, furniture, gifts, lighting and fashion. Inside its dynamic, five million square foot campus near downtown Dallas, nearly 200,000 customers from all 50 states and 85 countries seek industry trends, business education and new products via open-daily showrooms and from exhibitors participating in trade events held throughout the year.Dallas Market Center is seeking a Carpenter to join our team! You will maintain all facilities to ensure an operable and safe complex and service all exhibitors and buyers in a friendly and professional manner. Must be flexible in work schedule to allow for markets, special events and emergencies that require occasional overtime and weekends as needed.
Position Description:
Maintains DMC complex; builds drywall, cabinets, counter tops, etc.;Patches and repairs brick or cinder block as necessaryEffectively repairs and/or installs suspended ceilingsReplaces glass fronts of showrooms accuratelyMaintains clean and orderly work areas; minimizes disruption to operationsWorks safely while meeting the physical demands of the positionAdheres to OSHA regulated policies and proceduresOther related duties as assignedMust have valid, active Driver License with no restrictionsRequired Education:
High School Diploma or equivalentRequired Experience:
5 years of carpentry experienceBuild and install laminate counter topsPhysical Requirements:
Lift up to 70 lbs; will lift/carry 40lbs on a frequent basisExtensive walking and standingWork outside in the elements up to 25% of the timeCompany DescriptionDallas Market Center is a global business-to-business trade center and the leading wholesale marketplace in North America connecting retailers and interior designers with top manufacturers in home decor, furniture, gifts, lighting and fashion. Inside its dynamic, five million square foot campus near downtown Dallas, nearly 200,000 customers from all 50 states and 85 countries seek industry trends, business education and new products via open-daily showrooms and from exhibitors participating in trade events held throughout the year.