We are looking for an experienced and skilled manager with remarkable skills, who will run a store effectively and with attention to detail. The manager will assist the General Manager (GM) in executing specific aspects of the restaurant operations, which may include financial performance, product production, inventory, personnel, sales, and marketing. Set high standards and create a great environment for the team to work.
Requirements:
Perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.Work in and out of different temperature ranges.Stand for long periods of time.Lift up to 50 pounds.Work around nuts and other allergens.Perform other duties and responsibilities as requested by the GM.Functions:
Operations
Manage entire operation of restaurant during scheduled shifts. Strive for operational levels that meet or exceed the Fan's expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price. Accurately complete designated duties such as inventory control, ordering of products, cash control.Training
Ensure that shift leads and crew are trained and fully knowledgeable on all PRIDE systems and routines, product recipes, food safety practices and restaurant safety practices.Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success.Business Planning
Assist in the execution of the restaurant's business plan as directed by the GM, taking advice and coaching from the owner, GM, ADQ Business Consultants, field staff or territory operator.Understand how to react to issues impacting the restaurant's profit & loss (P&L) to optimize sales and profit, such as analyzing COGS and taking corrective action if necessary, maintaining inventory, projecting restaurant demand changes throughout the year and adjusting labor accordingly, ensuring that cash control/security procedures are followed, and understanding the P&L implications of workers' compensation claims.Assist the GM with developing and implementing strategies to increase average meal checks and frequency of Fan visits.Fan Service
Ensure that Fan service in all areas meets or exceeds company standards.Establish standards for the management team and crew to handle customer concerns.Ensure that customer complaints are promptly and appropriately addressed to resolve the problem and ensure that each dissatisfied customer becomes a return Fan.Understand the importance of speed of service and resolve bottlenecks in work flow.Build relationships with return or preferred patrons.Team Member Leadership
Accomplish store objectives by assisting the GM with hiring, training, coaching and developing shift leads and crew members to build a highly skilled and productive team.Assist the GM with thorough training and new hire orientations; clearly communicate job expectations; monitor each employee and manager's performance and job contributions, provide ongoing and helpful feedback against expectations.Role model and enforce policies and procedures.At a minimum, have a basic understanding of how to prepare hourly employee schedules to meet the staffing requirements for each day part and seasonal demands, as determined by the GM. Ideally, should be able to perform this task for review and approval by the GM.Maintain a positive working relationship with all restaurant staff to foster and promote a cooperative and pleasant working climate, which will be conducive to maximizing employee morale, productivity and efficiency.Health and Safety Standards
Assist the GM with ensuring that Food Safety is the top training priority in store operations. Ensure that proper hand washing, product rotation procedures, and temperature logging are visible and active behaviors. Role model and enforce safe food handling practices.Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems or routines.Understands how to react in the event of an emergency such as a workers compensation accident, a robbery, etc.Store Marketing
Bring useful ideas to management about how to attract new Fans and increase restaurant sales through marketing promotions and activities.May assist the GM in some assigned aspects of local store marketing activities and projects such as public and community relations programs, evaluating local competitors' store marketing, identifying and tracking changing consumer demands.Qualifications:
Experience Needed
Minimum 1-3 years of high volume restaurant leadership experience, required. Previous quick service restaurant experience strongly preferred.High School diploma or equivalent required.Proven track record of effectively managing COGS and labor.Strong knowledge and application of safe food handling practices.Must be ServSafe certifiableSkills/Competencies Needed
Customer focus - strong hospitality and customer service skills, enjoys engaging with the customer.Trainer and coach - ability to be a strong trainer or coach to others on restaurant routines and systems, as well as how to effectively interact with customers and each other.Management skills - excellent track record of coaching and training employees and effectively resolving employee relations issues. Ability to motivate a strong team, and set a positive and upbeat store environment.Organization and goal focus - must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment.Must be able to actively work to achieve and exceed set goals for the business.Technical - proficiency with computers and with Point of Sale systems.Flexibility and adaptability -willingness to follow directions and a commitment to meet DQ standards in all you do.Integrity-does the right thing even when no one is looking, honest, earns trust of others. Read LessAs a Shift Manager, you'll be supported with the tools and training needed to succeed in our dynamic organization. The Shift Manager is responsible for restaurant operations during assigned shifts when management is not present. As a Shift Manager, you are required to have strong customer service and communication skills. This position also requires you to have a high school diploma or equivalent, stand for up to 8 hours during a shift and be able to lift 30 to 50 pounds. This position also requires you to use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists. We are a drug-free workplace
Read LessYou are applying for a job with a franchisee of the Dairy Queen system and not American Dairy Queen Corporation or International Dairy Queen, Inc. Franchisees are independent business owners. The franchisee of this restaurant will be your employer if you are hired and will make all hiring, wage, hour, and other employment-related decisions.
We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. Management roles at Dairy Queen are responsible for managing dining room and kitchen functions while motivating the team to deliver an excellent fan experience. Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans. If you are a management professional who is looking take on a fun and rewarding new challenge, join our team! Our commitment to your continued professional development makes this a great opportunity for you to build a career with us. If you want more out of your career, Dairy Queen is the right place!
Job Functions:Be an ambassador of the Dairy Queen brand and be professional in every aspect of performanceEnthusiastically greet and welcome fans to the Dairy Queen brandStrive to exceed fan expectations and deliver fan first service through timely and quality serviceMeet or exceed Dairy Queen brand standards with competency in inventory and cash controlsEnsure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for successReact to issues impacting the restaurant's profit & loss (P&L) to optimize sales and profitAssist the General Manager with hiring, training, coaching, and developing Shift Leads and Crew Members to build a highly skilled and productive teamCreate and maintain a positive, safe, clean, and inviting environment for fans and team membersCalmly solve fan concerns and embrace Dairy Queen's service recovery standardsBe a willing team player and maintain a cooperative, harmonious working relationship with management and team membersMay assist the GM in some assigned aspects of local store marketing activities and projects such as public and community relations programs, evaluating local competitors' store marketing, identifying and tracking changing consumer demands.At all times exhibit a genuine passion for excellencePerform other duties as assigned by managementRequirements:Minimum 1-3 years of high volume restaurant leadership experience; previous quick service restaurant experience strongly preferredHigh School diploma or equivalentProven track record of effectively managing COGS and laborStrong knowledge and application of safe food handling practicesMust be ServSafe certifiableWork well under pressure packed situations while maintaining a great attitudeComfortable standing for entire shift and able to lift 50 poundsAbility to work in and out of different temperature ranges.Must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment.Exhibit good manners, proper personal hygiene, and promptnessHave fun and maintain a positive attitude at all times! Read LessDairy Queen - - Responsibilities: Lead dining room and kitchen operations to deliver fan-first service; Hire/train/coaching Shift Leads and Crew Members; Ensure inventory and cash controls and PRIDE systems are in place; Maintain safe, clean, inviting environment for fans and team members; Resolve fan concerns and uphold service recovery standards
Read LessDairy Queen locations are hiring crew members, shift leaders, and assistant managers. Flexible scheduling with competitive wages and meal discounts. Training provided for food preparation and customer service. Join an iconic brand known for treats and fast food.
Read LessDairy Queen locations are hiring crew members, shift leaders, and assistant managers. Flexible scheduling with competitive wages and meal discounts. Training provided for food preparation and customer service. Join an iconic brand known for treats and fast food.
Read LessDairy Queen locations are hiring crew members, shift leaders, and assistant managers. Flexible scheduling with competitive wages and meal discounts. Training provided for food preparation and customer service. Join an iconic brand known for treats and fast food.
Read LessDairy Queen locations are hiring crew members, shift leaders, and assistant managers. Flexible scheduling with competitive wages and meal discounts. Training provided for food preparation and customer service. Join an iconic brand known for treats and fast food.
Read LessWe are looking for an experienced and skilled manager with remarkable skills, who will run a store effectively and with attention to detail. Who will create positive memories for all who touch DQ. The manager will assist the General Manager (GM) in executing specific aspects of the restaurant operations, which may include financial performance, product production, inventory, personnel, sales, and marketing. Set high standards and create a great environment for the team to work.
We focus on a 5-day work week, 8 hours per day.
Qualifications:
Experience Needed
Dairy Queen - - Responsibilities: Lead and supervise specific areas of the restaurant during scheduled shifts; Train and coach crew members to build a highly skilled and productive team; Ensure that the restaurant is properly organized and staffed, and maintain a safe, clean environment; Provide fan-first service, greet fans, and resolve guest concerns per service standards; Model performance standards and maintain a positive, cooperative workplace
Read Less