The Showroom Sales and Design Professional plays a pivotal role in guiding customers through the selection and design process of high-end kitchen and bath building products. This position combines consultative sales expertise with creative design solutions to support residential new construction and remodeling projects. The ideal candidate is passionate about design, thrives in a customer-facing environment, and is motivated by achieving sales goals while delivering exceptional service.
May Include:
Deliver a high level of personalized service by greeting customers and understanding their project needsProvide expert product knowledge and industry insight to help customers select the best solutions for their kitchen or bathContinuously expand product knowledge to ensure accurate and up-to-date information is shared with clientsMeet and exceed sales and revenue targets by nurturing leads and maintaining strong client relationshipsPrepare and communicate estimates, terms of sale, order details, and warranty informationUse 2020 Design Live (Cyncly) software to design and price cabinetry solutionsstock, semi-custom, and customCreate and refine cabinetry layouts to meet customer specifications and design preferencesConduct field measurements to confirm dimensions and space requirementsVisit job sites to provide design consultation, product recommendations, and conceptual ideasComplete all necessary paperwork to finalize orders and ensure timely delivery of materialsMaintain consistent communication with customers throughout the sales cycleProactively inform customers of changes, lead times, and other project-related updatesSupport additional business needs and perform other duties as assignedExperience in Kitchen & Bath Design / Sales is required. Familiarity with design software such as 2020 Design Live, SketchUp, AutoCAD, or AutoDraw is recommended (training available). Self-motivated and goal-oriented with a drive to succeed. Strong collaboration skills across cross-functional teams and departments. High attention to detail and organizational skills. Creative, consultative approach to sales and design. Ability to multitask, prioritize, and meet deadlines in a fast-paced environment. Professional and courteous communication style. Solid foundation in customer service or sales. Strong judgment and decision-making abilities. Reliable, ethical, and committed to excellence. Flexible and adaptable to evolving business needs. Passionate about sales, construction, and design. Excellent problem-solving skills. Positive attitude and engaging personality.
2 years of inside or outside sales experience
Experience in new construction and/or remodeling is a plus
Recommended Associate or Bachelor's Degree in one of the following fields: Interior Design Architecture Construction Management Business Administration Marketing or Sales. Completion of a Kitchen & Bath Design certification program (e.g., NKBA-accredited courses). Vocational or technical training in CAD software, 2020 Design Live, or other design platforms. On-the-job experience in retail sales, home improvement, or building materials.
No
Must be willing to travel for jobsite visits and product training. Must be able to perform essential job functions with or without reasonable accommodations.
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion, national origin, citizenship, disability, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, age, sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
Read LessDaikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our HVAC CSR/Inside Sales position for our branch operations group located at our Tyler, TX branch. The CSR sells the organization's products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers' needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Must be knowledgeable of the organization's policies, procedures, practices, products and services. The CSR collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.
Why work with us?
Benefits are effective on day one for all full-time direct hires.
Training programs are available to help guide team members and develop new skills.
Growth opportunities - there are immense opportunities to grow your career.
You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.
May include:
Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.Provide excellent customer service via face to face, phone calls and e-mails.Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.Recommend alternate products based on cost, availability or specifications as needed.Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.Generate new and repeat sales by providing product and technical information in a timely manner.Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.Provide accurate information regarding availability of in-stock items.Assist customers with warranties and returns.Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinate problem resolution with appropriate departments.Periodically reach out to customers to determine satisfaction with the organization, products, and services.Maintain records and prepare reports on sales activities.Expand knowledge of HVAC products and keep current with latest trends within the industry.Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.Understand and follow work instructions, operating procedures, and company policies.Participate in additional projects/activities to support ongoing business needs.Nature and Scope:
Works within well-defined instructionsUses established procedures and works under supervision to perform assigned tasksWork is closely supervisedKnowledge & Skills:
Some knowledge of HVAC equipment/products is requiredGeneral Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applicationsEffective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and emailPositive, professional attitude, handling difficult customers with ability to diffuse negative situationsGood phone etiquette and e-mail etiquetteAbility to deal with high-volume customer trafficEffective verbal skills must be able to explain fairly technical parts of information clearlyWritten skills must be able to effectively & timely communicate via e-mail with customers & accurately input ordersEffective organizational skills and time management skills including ability to prioritize and multi-taskHigh level of attention to detail and accuracyAbility to establish positive working relationships with internal and external customers and employeesAbility to use good judgment and strong work ethics and integrity on the jobAbility to understand and follow procedures, work instructions, and company policiesExperience:
3 6 years of progressive sales experience3 plus years in the HVAC industryEducation:
High School diploma or GED equivalent, some colleges preferredPhysical Requirements/Work Environment:
Must be able to perform essential responsibilities with or without reasonable accommodations.Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
Read LessDaikin Comfort - 3906 Produce Road - Responsibilities: Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.; Provide excellent customer service via face to face, phone calls and e-mails.; Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.; Explain product terminology, features and benefits to educate customers and improve sales and satisfaction.; Coordinate problem resolution with appropriate departments.
Read LessDaikin Comfort Technologies Northeast is seeking a professional, skilled individual for our Warehouse Associate/Local Delivery Driver position for our branch operations group located at our Philadelphia, PA branch. The Warehouse Driver is responsible for transporting goods and materials within a warehouse or distribution center. Their primary role is to safely and efficiently move products from one location to another using various types of vehicles, such as forklifts, pallet jacks, or trucks.
Why work with us?
Benefits are effective on day one for all full-time direct hires.
Training programs are available to help guide team members and develop new skills.
Growth opportunities - there are immense opportunities to grow your career.
You will be part of a global company - our family brands are backed by Daikin Industries, Ltd.
Position responsibilities may include:
Warehouse:
Safely and efficiently operate forklift and additional warehouse equipment to load/unload/transfer material and product without causing damage within the warehouse and to/from delivery trucks
Ensure all items are received per procedure and stocked in assigned locations
Maintain inventory and prepare cycle counts
Complete will calls
Responsible for timely and accurate completion of paperwork and transaction entries
Proper PPE and uniform must be worn at all times during each shift
Maintain warehouse and forklift by following good housekeeping and safety procedures including pre and post shift forklift inspections. Alert manager of any concerns immediately.
Assist customers and CSRs as needed
Follow standard operating procedures, established work processes and company policies
Perform additional tasks as required
Driver:
Load, unload and deliver product to customer sites within designated time frames safely using the most efficient routes as possible
Maintain required logs and reports necessary to maintain compliance with DOT and company policies relating to safety standards and operation of delivery vehicles, forklifts etc.
Safely load and properly block, brace, and secure the cargo.
Strong knowledge of driving/traffic and transportation laws, regulations and ensure continuous compliance while operating the truck(s).
Perform pre-check and post-check operations of company vehicles and forklifts per required procedures
Perform warehouse duties and ensure accurate product and quantity of product is being loaded/transferred for customers
Notify the manager immediately of any accidents, damage, violations and areas of concerns to implement corrective measures and/or actions.
Perform additional tasks as required
Nature & scope:
Works within well-defined instructions
Uses established procedures and works under supervision to perform assigned tasks
Work is closely supervised
Knowledge & skills:
Effective verbal and written communication skills
High level of attention to detail and surroundings
Basic computer skills including data entry to process transactions and generate reports and orders
Ability to successfully process (ex. loading and unloading) products
Ability to operate a forklift safely and work in a fast-paced warehouse
Ability to pass Prove It and driving test
Must be eligible to be forklift certified in house within 30 days
Effective verbal and written communication skills
High level of attention to detail and surroundings
Basic computer skills including data entry to process transactions and generate reports and orders
Ability to understand and follow work instructions, policies and procedures
Be dependable, work well in a team environment, and establish positive working relationships with employees and customers
Ability to work in warehouse that is not climate controlled
Safely operate various company trucks, vans, flat beds and/or trailers to deliver product to customer sites within designated time frames safely using the most efficient routes as possible
Strong knowledge of driving/traffic and transportation laws, regulations and ensure continuous compliance while operating the truck(s).
Operate forklift safely and efficiently to transfer, load, unload product ensure accurate product and quantity of product is being loaded into customer
Perform pre-check and post-check operations of company vehicles and forklifts per required procedures
Follow good housekeeping and safety practices
Excellent driving record
Effective verbal and written communication skills
Excellent customer service skills
Ability to proficiently use MS Office including Outlook & Excel, Mincron and a scanner
Knowledge of shipping/receiving policies
Experience:
2 plus years of warehouse experience a plus
Previous training on operating forklifts and delivery trucks is highly preferred
Education/certification:
High school diploma or GED
Must have valid driver's license
People management: No
Physical requirements / work environment:
Must be able to perform essential responsibilities with or without reasonable accommodations
Reports to: Warehouse manager
Qualified applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
Read LessThe Building Products Outside Sales Representative is responsible for profitably and efficiently selling our products to existing customer accounts, as well as seeking and developing new relationships to grow our business.
May include:
Identify and proactively engage target accounts, including dealers, builders, remodelers, home centers, property management companies, interior designers, general contractors, and others relevant to the assigned market focus.Drive revenue growth by acquiring new customer accounts and expanding existing relationships.Secure showroom display space for Williams' products within dealer locations.Deliver persuasive sales presentations to successfully close business across all account types.Conduct field measurements, develop layouts, generate accurate quotes, close sales, and submit orders in a timely manner.Provide exceptional customer service by coordinating orders and promptly resolving any issues.Meet with vendors and attend product training sessions to maintain expertise in assigned product lines.Foster strong working relationships with internal design and support teams to ensure seamless customer experiences.Represent Williams Distributing at trade shows, industry events, and promotional activities as scheduled.Develop and maintain a robust dealer network that includes independent kitchen and bath shops, retail chains, and project-based partners.Sell project-based solutions directly to developers, builders, and contractors.Keep customers informed about new products, services, and promotional opportunities offered by Williams.Deliver product training and support to customers and team members as needed.Set and achieve personal sales goals to maximize commission potential.Monitor and analyze sales performance metrics to identify areas for improvement.Collaborate with marketing teams to develop promotional strategies that drive sales.Participate in regular sales meetings and training sessions to share best practices and stay updated on industry trends.Build a detailed understanding of competitor products and pricing to inform sales strategies.Cultivate lasting relationships with customers to encourage repeat business and referrals.Complete various assignments and strategic initiatives as directed by management.Perform additional duties and special projects to support the evolving needs of the business.In-depth understanding of building products and related solutions, including features, benefits, applications, and installation processes.
Proficiency in various sales methodologies and techniques, including consultative selling, relationship building, and closing strategies.
Familiarity with industry trends, market dynamics, and competitive landscape relevant to building products and construction.
Strong skills in managing and nurturing customer relationships to encourage loyalty and repeat business.
Excellent verbal and written communication skills to effectively present information, conduct persuasive sales presentations, and provide training.
Ability to negotiate terms and conditions with customers and vendors to reach mutually beneficial outcomes.
Excellent organizational skills, with the ability to prioritize tasks and manage multiple accounts and projects simultaneously.
Competence in using sales software, customer relationship management (CRM) tools, and Microsoft Office applications for reporting and analysis.
Strong analytical and critical thinking abilities to identify customer needs and resolve issues effectively.
Ability to work collaboratively with internal teams, including design, support, and marketing, to enhance customer experience.
Willingness to adapt to changing market conditions and customer demands, with the ability to learn new products and technologies quickly.
A proactive approach to achieving personal sales targets and driving revenue growth, combined with the ability to work independently.
Strong focus on delivering exceptional customer service and fostering a positive buying experience.
Ability to build and maintain a strong professional network within the industry, including relationships with dealers, contractors, and other stakeholders.
At least 3 years of successful outside sales experience, preferably within the building products industry, with a proven track record of meeting or exceeding sales targets and driving revenue growth.
Familiarity with the kitchen & bath and hearth industry, including awareness of current trends, product offerings, and competitive landscape.
Understanding building codes, construction practices, and the trade community to effectively engage with contractors, builders, and designers.
Experience in project management and contract negotiation, enabling efficient coordination and execution of projects from conception to completion.
Knowledge of 20/20 design software is a strong advantage for creating layouts and designs. Proficiency in Microsoft Office Suite (Outlook, Word, Excel) for managing communications, documentation, and analytical tasks.
High School Diploma or GED equivalent
College degree preferred
A valid driver's license to facilitate travel to client sites, meetings, and events as needed.
Must be able to travel frequently within assigned territory, including regular customer site visits, showroom walk-throughs, and jobsite evaluations.
Ability to sit, stand, walk, and drive for extended periods of time throughout the workday.
Must be able to lift and carry samples, displays, and presentation materials up to 25 pounds.
Occasional bending, stooping, reaching, or climbing stairs may be required in showroom, warehouse, or jobsite environments.
Work is primarily performed in a mix of environments including offices, showrooms, customer locations, homes under construction, and occasional warehouse or trade show settings.
Must be able to operate a motor vehicle and maintain a valid driver's license.
Occasional evening or weekend hours may be required for customer meetings, trade events, or training sessions.
Use of standard office equipment including computers, tablets, and phones is required
Travel is required up to 60% (most travel is within assigned region)
This position qualifies for the Business Phone Program including a company-provided device or reimbursement for approved personal useand also includes eligibility for a company vehicle.
Area Sales Manager; Divisional Sales Manager; Divisional Operations Manager
Williams Distributing Co. and Shoemaker Inc., part of Daikin Comfort Technologies North America, Inc., a leading wholesale distributor in Michigan, Ohio, and Indiana, specializing in HVAC equipment and residential products like Kitchen and Bath, Hearth, and Garage Doors. Our mission is to enhance living environments through quality products and services while working closely with dealers, builders, contractors, designers, and architects.
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
Read LessDaikin Comfort Technologies Distribution, Inc., is seeking a professional, skilled individual for our HVAC CSR/Inside Sales Representative position for our branch operations group located at our Sanford, FL branch. The CSR/ISR sells the organization's products and services for prospective and established customers. Whether at the counter, on the phone or through email or fax, the CSR handles customers' needs by finding out what they need, answering questions, creating solutions, and ensuring a smooth and quick sales process. The CSR is responsible for meeting established sales quotas. Must be knowledgeable of the organization's policies, procedures, practices, products, and services.
Why work with us?
Benefits are effective on day one for all full-time direct hiresTraining programs are available to help guide team members and develop new skillsGrowth Opportunities - there is immense opportunities to grow your careerYou will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.Position responsibilities may include:
Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.Provide excellent customer service via face to face, phone calls and e-mails.Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.Recommend alternate products based on cost, availability or specifications as needed.Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.Generate new and repeat sales by providing product and technical information in a timely manner.Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.Provide accurate information regarding availability of in-stock items.Assist customers with warranties and returns.Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinate problem resolution with appropriate departments.Train new customer service / inside sales representatives.Periodically reach out to customers to determine satisfaction with the organization, products, and servicesMaintain records and prepare reports on sales activities.Expand knowledge of HVAC products and keep current with latest trends within the industryWork positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.Understand and follow work instructions, operating procedures, and company policies.Participate in additional projects/activities to support ongoing business needs.Nature & Scope:
Works within well-defined instructionsUses established procedures and works under supervision to perform assigned tasksWork is closely supervisedKnowledge & Skills:
Extensive knowledge of HVAC equipment/products is requiredGeneral Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applicationsEffective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email;Positive, professional attitude, handling difficult customers with ability to diffuse negative situationsGood phone etiquette and e-mail etiquetteAbility to deal with high-volume customer trafficEffective verbal skills must be able to explain fairly technical parts of information clearlyWritten skills must be able to effectively & timely communicate via e-mail with customers & accurately input ordersEffective organizational skills and time management skills including ability to prioritize and multi-taskHigh level of attention to detail and accuracyAbility to establish positive working relationships with internal and external customers and employeesAbility to use good judgment and strong work ethics and integrity on the jobAbility to understand and follow procedures, work instructions, and company policiesExperience:
1-3+ years of progressive sales experience1-3+ plus years in the HVAC industry preferredEducation/Certification:
High School diploma or GED equivalent, some college preferred HVAC certification preferred
Physical Requirements / Work Environment:
Must be able to perform essential responsibilities with or without reasonable accommodations
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law.
Read LessThe CSR/Inside Sales Representative sells the organization's products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers' needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Must be knowledgeable of the organization's policies, procedures, practices, products and services. The CSR/Inside Sales Representative collaborates with Regional Manager, Regional Ops Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.
May include:
Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.Provide excellent customer service via face to face, phone calls and e-mails.Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.Recommend alternate products based on cost, availability or specifications as needed.Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.Generate new and repeat sales by providing product and technical information in a timely manner.Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.Provide accurate information regarding availability of in-stock items.Assist customers with warranties and returns.Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinate problem resolution with appropriate departments.Periodically reach out to customers to determine satisfaction with the organization, products, and services.Maintain records and prepare reports on sales activities.Expand knowledge of HVAC products and keep current with latest trends within the industry.Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.Understand and follow work instructions, operating procedures, and company policies.Participate in additional projects/activities to support ongoing business needs.Works within well-defined instructions. Uses established procedures and works under supervision to perform assigned tasks. Work is closely supervised.
Knowledge of HVAC equipment/products is preferred. General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications. Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email; Positive, professional attitude, handling difficult customers with ability to diffuse negative situations. Good phone etiquette and e-mail etiquette. Ability to deal with high-volume customer traffic. Effective verbal skills must be able to explain fairly technical parts of information clearly. Written skills must be able to effectively & timely communicate via e-mail with customers & accurately input orders. Effective organizational skills and time management skills including ability to prioritize and multi-task. High level of attention to detail and accuracy. Ability to establish positive working relationships with internal and external customers and employees. Ability to use good judgment and strong work ethics and integrity on the job. Ability to understand and follow procedures, work instructions, and company policies.
1 3 years of progressive sales experience. 2+ years customer service experience. High School diploma or GED equivalent, some college preferred. No. Must be able to perform essential responsibilities with or without reasonable accommodations. Branch Manager / Supervisor, Customer Service.
Williams Distributing Co. and Shoemaker Inc., part of Daikin Comfort Technologies North America, Inc., a leading wholesale distributor in Michigan, Ohio, and Indiana, specializing in HVAC equipment and residential products like Kitchen and Bath, Hearth, and Garage Doors. Our mission is to enhance living environments through quality products and services while working closely with dealers, builders, contractors, designers, and architects.
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion, national origin, citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability, medical condition, genetic information, request for protected leave, marital status, sex, pregnancy, age, sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Read LessDaikin Comfort Technologies Distribution, Inc., is seeking a professional, skilled individual for our HVAC CSR/Inside Sales Representative position for our branch operations group located at our West Melbourne, FL branch. The CSR/ISR sells the organization's products and services for prospective and established customers. Whether at the counter, on the phone or through email or fax, the CSR handles customers' needs by finding out what they need, answering questions, creating solutions, and ensuring a smooth and quick sales process. The CSR is responsible for meeting established sales quotas. Must be knowledgeable of the organization's policies, procedures, practices, products, and services.
Why work with us?
Benefits are effective on day one for all full-time direct hiresTraining programs are available to help guide team members and develop new skillsGrowth Opportunities - there is immense opportunities to grow your careerYou will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.Position responsibilities may include:
Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.Provide excellent customer service via face to face, phone calls and e-mails.Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.Recommend alternate products based on cost, availability or specifications as needed.Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.Generate new and repeat sales by providing product and technical information in a timely manner.Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.Provide accurate information regarding availability of in-stock items.Assist customers with warranties and returns.Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinate problem resolution with appropriate departments.Train new customer service / inside sales representatives.Periodically reach out to customers to determine satisfaction with the organization, products, and servicesMaintain records and prepare reports on sales activities.Expand knowledge of HVAC products and keep current with latest trends within the industryWork positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.Understand and follow work instructions, operating procedures, and company policies.Participate in additional projects/activities to support ongoing business needs.Nature & Scope:
Works within well-defined instructionsUses established procedures and works under supervision to perform assigned tasksWork is closely supervisedKnowledge & Skills:
Extensive knowledge of HVAC equipment/products is requiredGeneral Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applicationsEffective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email;Positive, professional attitude, handling difficult customers with ability to diffuse negative situationsGood phone etiquette and e-mail etiquetteAbility to deal with high-volume customer trafficEffective verbal skills must be able to explain fairly technical parts of information clearlyWritten skills must be able to effectively & timely communicate via e-mail with customers & accurately input ordersEffective organizational skills and time management skills including ability to prioritize and multi-taskHigh level of attention to detail and accuracyAbility to establish positive working relationships with internal and external customers and employeesAbility to use good judgment and strong work ethics and integrity on the jobAbility to understand and follow procedures, work instructions, and company policiesExperience:
1-3+ years of progressive sales experience1-3+ plus years in the HVAC industry preferredEducation/Certification:
High School diploma or GED equivalent, some college preferred HVAC certification preferred
Physical Requirements / Work Environment:
Must be able to perform essential responsibilities with or without reasonable accommodations
Reports To:
Branch Manager / Supervisor, Customer Service
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion, national origin, citizenship, ancestry, disability, physical or mental disability, medical condition, genetic information, request for protected leave, marital status, sex, pregnancy, age, sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law.
Read LessThe Territory Sales Manager is responsible for planning, organizing, maintaining, developing, and growing a volume driven and profitable base of target and core dealers while ensuring that each member of the dealer base is aware of the features and benefits of COD products and services.
Position Responsibilities may include:
Plan, organize, maintain, develop, and grow a volume driven and profitable base of approximately 50 target and core dealers.Target and sign-up Dealers within assigned territory.Build sales through active communication with existing and potential customers about new product launches, services, supplies, prices, programs and discounts.Maintain and improve sales revenue and gross margin.Maintain an accurate call history within the CRM system.Collaborate with Branch Managers and their teams to increase sales within the assigned branches within territory.As required, develop remedial action plans to meet or exceed customer development and sales targets on a weekly basis.Be the channel expert on the features, benefits, product performance, and design guidelines for products sold.Ensure client accounts have all the information they require to maintain and exceed customer service expectations including policies and processes on promotions, new product launches, billing, returns, product changes etc.Periodically reach out to customers to determine satisfaction with the organization, products and services.Monitor competitive activity and trends within territory.Expand knowledge base of the company's products and features.Understand and follow work instructions, operating procedures and company policies.Perform additional projects/duties to support ongoing business needs.Nature & Scope:
Has working knowledge and skills to perform a defined set of analytical/scientific methods or operational processesApplies experience and skills to complete assigned work within own area of expertiseWorks within standard operating procedures and/or scientific methodsWorks with a moderate degree of supervisionKnowledge & Skills:
Proficient sales ability with the ability to build and action a robust sales planExcellent communication and presentation skills; both verbal and writtenProficient computer skills required including Microsoft Office and internal systems like CRM, expense reporting, etc.Strong relationship building and customer service skills with the ability to generate new business through negotiating and carrying out a sales planStrong organizational and multi-tasking and time management skillsAbility to focus and high level of attention to detailAbility to read and interpret construction documents and drawings/plansKnowledge of HVAC products, services, customers and market trendsDemonstrates discernment and sound judgmentSelf-motivated with the ability to work autonomously with minimal supervisionAbility to apply good judgement, strong work ethics and integrity on the job.Experience:
Minimum 5 years of sales experience preferably within the HVAC industryEducation/Certification:
High School Diploma or GED equivalentCollege degree preferredPeople Management: No
Physical Requirements / Work Environment:
Must be able to perform essential responsibilities with or without reasonable accommodationsReports To:
Area Sales ManagerQualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
Read LessThe CSR/Inside Sales Representative sells the organization's products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers' needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Must be knowledgeable of the organization's policies, procedures, practices, products and services. The CSR/Inside Sales Representative collaborates with Regional Manager, Regional Ops Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.
May include:
Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.Provide excellent customer service via face to face, phone calls and e-mails.Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.Recommend alternate products based on cost, availability or specifications as needed.Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.Generate new and repeat sales by providing product and technical information in a timely manner.Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.Provide accurate information regarding availability of in-stock items.Assist customers with warranties and returns.Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinate problem resolution with appropriate departments.Periodically reach out to customers to determine satisfaction with the organization, products, and services.Maintain records and prepare reports on sales activities.Expand knowledge of HVAC products and keep current with latest trends within the industry.Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.Understand and follow work instructions, operating procedures, and company policies.Participate in additional projects/activities to support ongoing business needs.Works within well-defined instructions. Uses established procedures and works under supervision to perform assigned tasks. Work is closely supervised.
Knowledge of HVAC equipment/products is preferred. General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications. Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email; Positive, professional attitude, handling difficult customers with ability to diffuse negative situations. Good phone etiquette and e-mail etiquette. Ability to deal with high-volume customer traffic. Effective verbal skills must be able to explain fairly technical parts of information clearly. Written skills must be able to effectively & timely communicate via e-mail with customers & accurately input orders. Effective organizational skills and time management skills including ability to prioritize and multi-task. High level of attention to detail and accuracy. Ability to establish positive working relationships with internal and external customers and employees. Ability to use good judgment and strong work ethics and integrity on the job. Ability to understand and follow procedures, work instructions, and company policies.
1 3 years of progressive sales experience. 2+ years customer service experience.
High School diploma or GED equivalent, some college preferred.
No.
Must be able to perform essential responsibilities with or without reasonable accommodations.
Branch Manager / Supervisor, Customer Service.
Williams Distributing Co. and Shoemaker Inc., part of Daikin Comfort Technologies North America, Inc., a leading wholesale distributor in Michigan, Ohio, and Indiana, specializing in HVAC equipment and residential products like Kitchen and Bath, Hearth, and Garage Doors. Our mission is to enhance living environments through quality products and services while working closely with dealers, builders, contractors, designers, and architects.
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
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