Hotel Guest Services Representative
Baymont by Wyndham Prattville is currently seeking a motivated and dependable Guest Services Representative to join our team. We are looking for someone who is interested in building a career in hospitality, not simply looking for a temporary job.
Compensation:
Salary/Hourly Rate Based on Experience
Schedule Requirements:
Applicants must be available to work any shift, including:
Day Shift
Evening Shift
Overnight Shift
Weekends
Holidays
Hotel experience is preferred but not required. We are willing to train the right candidate who demonstrates professionalism, reliability, and a strong customer service attitude.
Job Responsibilities:
Greet and assist hotel guests in a friendly and professional manner
Check guests in and out of the hotel
Answer telephone calls and respond to guest inquiries
Process reservations, cancellations, and modifications
Handle guest requests and resolve concerns promptly
Process payments and maintain accurate guest accounts
Perform basic administrative and clerical duties
Coordinate with housekeeping and maintenance departments
Maintain knowledge of hotel policies, procedures, and local attractions
Ensure the front desk and lobby areas remain clean and organized
Complete shift reports and maintain accurate records
Ideal Candidate Will:
Have excellent customer service and communication skills
Be dependable, punctual, and professional
Be comfortable working independently and as part of a team
Possess basic computer skills
Be able to multitask in a fast-paced environment
Have a positive attitude and strong work ethic
Be willing to learn and grow within the hospitality industry
If you are looking for an opportunity to join a growing team and build a long-term career in hospitality, we encourage you to apply.
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