Job DescriptionJob Description
Cypress Homes, Inc. -- Appleton, WI
Luxury Community Concierge / Property Services Manager
Local travel between Cypress-developed communities required
We build more than homes; we build trust. For homeowners in our communities, that relationship continues long after the keys are handed over.
We're looking for a polished, resourceful, and hands-on professional to serve as a trusted point of contact across several luxury residential communities developed by Cypress Homes. You'll provide a high level of personalized homeowner service, coordinate property and warranty needs, and help ensure that each community continues to reflect the quality and attention to detail associated with the Cypress name.
This is not a traditional desk-based property management position. It combines the personal service of a luxury concierge, the ownership and follow-through of a property manager, and the practical problem-solving of a residential project professional. You'll spend time communicating with homeowners, visiting properties, coordinating trade partners, resolving service requests, and stepping in personally when a small repair or on-site task needs attention.
Key Responsibilities
Homeowner and Concierge Services
Serve as a responsive, professional point of contact for homeowners across Cypress-developed communitiesBuild strong relationships with homeowners and provide a personalized, service-first experienceMonitor the warranty and service inbox and respond promptly to questions, concerns, and requestsKeep homeowners informed through consistent updates from the initial request through final resolutionEducate homeowners on applicable warranty policies, procedures, and next stepsHelp turn homeowner concerns into positive experiences through calm communication, sound judgment, and dependable follow-through
Warranty and Property Coordination
Manage warranty and property-service requests from initial review through completionVisit homes and communities as needed to assess concerns and help determine the appropriate course of actionReview homeowner concerns and scopes of work with the Director of Construction and Project ManagersPrioritize requests according to urgency, scope, homeowner impact, and trade-partner availabilityCoordinate subcontractors, suppliers, field staff, and homeowners to resolve open items efficientlyMaintain accurate warranty claims, service notes, and progress updates in project management software.Perform minor carpentry, painting, plaster repairs, and other small corrective tasks when appropriateObtain estimates, quotes, and approvals and help maintain timely resolution of warranty-related financial mattersBecome a subject-matter expert on Cypress Homes' warranty policies and assist with supporting documentation
Pre-Closing and Project Support
Partner with Project Managers to create and complete punch lists before closingParticipate in final homeowner walk-throughs with Project ManagersHelp ensure outstanding items are completed before the homeowner takes possessionTake project and property photos and upload them to the appropriate job filesDeliver and retrieve permitting documents, materials, equipment, and other itemsPlace or relocate dehumidifiers, fans, signs, and related job-site equipmentAssist Project Managers and field staff with assignments as needed
Community and Property Care
Travel between Cypress-developed communities to help address homeowner and property needsHelp maintain clean, orderly, and presentable properties and active job sitesPerform light cleanup, broom sweeping, debris removal, and material organization when neededCheck dumpster status, identify potential material waste, and confirm that returns are ready for pickupAssist with staging and maintaining model homesIdentify quality, maintenance, or safety concerns and speak up--we value a "see something, say something" approachRepresent Cypress Homes professionally when interacting with homeowners, guests, vendors, trade partners, and community stakeholders
Qualifications
Polished, personable, and comfortable providing service in luxury residential environmentsStrong sense of ownership and a commitment to seeing requests through to completionCalm, solutions-oriented approach when addressing homeowner concerns or unexpected issuesExcellent written and verbal communication skillsAble to build trust while setting clear expectations and communicating realistic timelinesHighly organized and capable of coordinating multiple properties, homeowners, vendors, and open requestsComfortable working independently and making sound decisions in the fieldWilling to handle both high-touch homeowner communication and practical, hands-on property tasksComfortable using basic hand tools and performing minor repairsAble to learn construction management and property-service softwareValid driver's license and clean driving recordExperience in luxury property management, residential community management, concierge services, homeowner relations, warranty service, facilities coordination, or residential construction is requiredOne to three years of relevant experience is helpful, but professionalism, judgment, aptitude, and service mentality are equally importantHands-on repair experience is strongly preferred
Why You'll Love It
Meaningful relationships: become the trusted person homeowners know they can rely onHigh level of ownership: manage requests and solutions from beginning to endVariety: work across luxury communities, customer homes, model homes, job sites, and the Cypress officeIndependence: spend much of your day working directly with homeowners, properties, and service partnersVisible impact: help preserve the quality, appearance, and homeowner experience of Cypress-developed communitiesGrowth: develop valuable experience in luxury residential property services, homeowner relations, warranty coordination, and construction operationsPaid holidays and generous PTO401(k) with company matchHealth, dental, and vision insurance optionsCompany-paid life, short-term disability, long-term disability, and AD&D insuranceSupportive, collaborative, and solutions-oriented team environment
Full-Time
Pay Range: $31.25 to $33.66 per hour, depending on experience
If you have the service mindset of a luxury concierge, the ownership of a property manager, and the practical instincts to solve problems in the field, we want you on the Cypress team.
Cypress Homes, Inc. -- Building Homes & Relationships in the Fox Valley since 1994.
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