The Comoto Rider Support Team is currently looking for Motorcycle Product Support Representatives for our next new hire class, which is tentatively scheduled for February 2, 2026!
Important Information:
Compensation is $15-$18/hr. Eligible for performance based increase after a 4 month progress review.Additional compensation via sales incentives, internal seasonal incentives, seasonal overtime opportunities/bonuses, attendance bonuses. and yearly company bonus. The start date for the role is expected to be February 2, 2026. Training will be Monday to Friday day shift (exact hours TBD). Once the 9 week training period is complete, team members will be expected to transition to a new schedule, which may include weekends.The training class will allow for remote team members if they are not within a reasonable commuting distance to one of our 3 locations in Ormond Beach, FL; Philadelphia, PA and North Las Vegas, NV.For this hiring class we are focusing on folks with metric bike experience, particularly sportbike and ADV riders!Product Specialist, Customer Service and Sales, Rider Support; this role is all of those jobs in one! This role isn't for the typical rank and file customer service agent. So who is it for?
Our ideal candidate loves bikes. You love gear. You love helping other riders get the parts and apparel they need. Most importantly, you are an excellent communicator, both verbally and written.
Our Product Support and Sales Associates should be two-wheel aficionados that are devotees of the powersports industry and understand the importance of assuring a great customer experience, driving sales, and providing support for all riders that contact three companies under the Comoto Family of Brands: RevZilla, Cycle Gear, and J&P Cycles.
For this hiring class we are focusing on folks with metric bike experience, particularly sportbike and ADV riders!
Our next Rider Support Tech Team Member will:
Handle all levels of interaction with customers via phone, email, live chat, and other communication channels to take it one step forward toward facilitating all aspects of customer interaction with polish.Assist with questions pertaining to fitment, application, selection, and installation of motorcycle parts and accessories.Advise on proper fitment and use of safety gear including helmets, jackets, pants, riding armor, boot, gloves, and more.Help customers place orders for a complete customer experience.Continually learn about a combination of some of the following: motorcycle parts and gear, motorcycle riding, motorcycle racing, dirt bike and offroad riding, adventure/touring riding, supercross/MX, bike modification, among others.Work with a wide variation of teams on a case by case basis to ensure that we overdeliver in every opportunity is what this position is all about!Be detail-oriented, proactive, and conscientious with a commitment to self-improvement.Be an excellent, polished communicator via verbal communication, as well as written.Have the drive to assist their fellow riders all day, every day. Required Preferred Job Industries Retail Read LessAverage total pay: $16.85 - $21.00+ an hour (hourly base pay + uncapped tiered commission structure, based on meeting your sales goal)
Comoto Holdings is America’s largest and fastest-growing omnichannel platform in the powersports aftermarket-products industry; dedicated to advancing the experience of powersports enthusiasts across the globe. Comoto’s brands, RevZilla, Cycle Gear, J&P Cycles, REVER, and Common Tread, deliver premium products, dedicated expertise, engaging media, and passionate customer support of the powersports community, through best-in-class e-commerce and retail experiences.
Job DescriptionWhat to expect when you work here
As a Key Holder, you would be responsible for providing every customer with a great experience. You will be expected to maintain a strong sense of product knowledge, and to provide customers and team members with in-depth information on product features and benefits. You would also assist with, and be knowledgeable in, all store operations, including opening and closing procedures, administering returns/store credit, special orders, and dividing tasks amongst Sales Associates.
You can expect our 5 Core Values to drive everything we do.
Aim For The Podium:
We provide an outstanding shopping experience and deliver exceptional customer service. The Key Holder serves as an essential sales leader for the store, achieving daily sales objectives.
Maintain store aesthetics by cleaning, stocking, organizing and following merchandising plans.
Stay up-to-date with our brand and product knowledge, company information, sales and company-wide events, truly becoming a resource to our customer base
Take Risks; Wear a Helmet:
It never hurts to try something new. We are always looking to grow and progress and want to hear all your new ideas.
Don't be afraid to fail; no one is right all the time, but you can always be well-prepared.
Share The Road:
We take the health, safety, and wellness of our employees seriously. Our Wellness program and safety committee offers workshops, classes, resources, etc. to all of our team members
Our Diversity, Equity, and Inclusion council and employee resource groups promote open and honest communication, remove barriers, and champion policies to build a more equitable environment
Do the right thing, always. A friendly and upbeat personality is a must
Keep It Real:
You'll earn an hourly base rate, plus you'll have a chance to earn commission on a tiered system, based on meeting your sales goal
Additional incentives available, such as SPIFFS, plus we offer generous employee discounts on all products
We strongly value training and development - with that, your first 5 shifts will be base pay only, so you may focus on learning
This position can be part-time or full-time. Full Time benefits include Medical/Dental/Vision/Life/Accident, Paid Time Off, and 401K matching
Because a whole lot of life happens between paychecks, Comoto also offers a voluntary benefit to all team members called DailyPay which allows for secure, instant transfers of earned pay before payday. This benefit is available to all team members immediately upon hire
Fuel Your Passion:
Work in an industry that you are passionate about!
We are a growing company, and we promote from within - career opportunities!
Exciting opportunities to represent Cycle Gear at special events -- International Motorcycle Show, motocross races, etc.
We have the best customers! Riders are passionate, friendly, charitable, community-minded people, and we get to interact with them every day!
QualificationsOur next Key Holder has:
1 year + of Key Holder or Sales Lead experience, or an equivalent role at a retail store
2 years + of sales or customer service experience
A self-starter mentality that consistently delivers an outstanding, personalized retail experience
An open mind, and is eager to learn and be a part of the riding community
Experience with computers and POS systems (particularly RetailPro)
Motorcycle riding, knowledge, or interest (strongly desired, but not a requirement)
Cycle Gear provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Read Less