Job Title Receptionist Job Description Summary The Receptionist serves as the first point of contact for employees, guests, and vendors, delivering a consistently professional, welcoming, and service-oriented experience. This role is responsible for managing front desk operations, ensuring smooth visitor access, and maintaining a polished and secure lobby environment. With a strong focus on hospitality, communication, and operational support, the Receptionist plays a key role in shaping the daily workplace experience. In addition to greeting and directing visitors, the Receptionist oversees badging processes, answers and routes calls, supports onsite events, and assists with general office logistics. The role requires strong organizational skills, emotional intelligence, and the ability to multitask in a fast-paced, high-visibility setting. Collaboration with Facilities, Security, and Workplace teams is essential to uphold safety standards and ensure service excellence across all front-of-house operations. Key Relationships External relationships: Employees, guests, vendors, contractors, and building management. Internal relationships: Workplace team, Facilities, Security, HR, and senior leadership. Responsibilities Warmly greet and direct all visitors, ensuring a welcoming and professional experience from arrival to departure. Maintain a polished and organized front desk and lobby environment, ensuring cleanliness, order, and adherence to safety standards. Provide accurate information and wayfinding support; escort guests when appropriate. Ensure all individuals entering the building are properly badged and authorized. Issue and track temporary badges using visitor management systems; support badging processes for new hires, contractors, and employees. Answer and route incoming calls professionally, using standard scripts and escalation protocols. Monitor general inboxes or communication platforms to ensure timely responses. Ensure lobby monitors display relevant content (e.g., meetings, events, birthdays, work anniversaries). Collaborate with Workplace Experience leadership on hospitality programming and initiatives. Proactively identify and report maintenance or service needs to ensure a high-quality front-of-house experience. Receive and triage incoming USPS mail and packages; coordinate courier services. Maintain awareness of Lost support tracking and return processes. Perform general office duties including data entry, inventory checks, document prep, and logistics support. Facilitate office tours and assist internal clients with logistics needs. Serve as a cultural ambassador for the workplace, ensuring every interaction reflects the organizations values of professionalism. Support executives and VIPs with meeting setup, catering, and supply coordination. Collaborate with Security to monitor front-of-house spaces and report concerns. Perform opening/closing tasks, stock supplies, and complete requests with initiative. Assist with special projects as requested. Knowledge PowerPoint and Teams a plus Ability to lift up to 40 pounds for event setup or office logistics Ability to prioritize and manage multiple tasks simultaneously Flexible, energetic, and service-oriented mindset Physical Work Requirements The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions: Must be able to sit, stand, or walk for extended periods Frequent reaching, bending, and movement between buildings or outdoor areas Regular use of office equipment including phones, computers, scanners, and copy machines Ability to lift up to 40 pounds and support event or office setup tasks Visual and auditory acuity sufficient to read documents and communicate clearly Scheduling Standard business hours coverage required; must ensure reception is staffed at all times May be required to work extended hours, weekends, or respond to after-hours building-related activity Must be available for emergency callbacks or priority situations as needed Other Duties This job description is not designed to cover or contain a comprehensive list of activities, duties, responsibilities, and activities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Conditions of Employment All offers of employment are contingent upon: Legal Documentation establishing identity and eligibility to be legally employed in the US/United States Citizenship, Drug Testing, Criminal background check, Clean DMV record (for related driving roles), Education verification, and Reference checks. AAP/EEO STATEMENT C
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