Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!
Fastrac is a member of the EG America family of brands. EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America's 'one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.
What We Offer:
Competitive wagesWork today, get paid tomorrow through our earned wage access program Paid Time OffMedical/Health/Dental Coverage401K with Company MatchTeam Member DiscountsTuition ReimbursementEmployee Assistance ProgramHealth Savings AccountCompany Spirit DaysEmployee recognition and awardsAnd much more!Position Summary:
We are looking for a technically skilled candidate with good problem-solving ability for the position of FTS Support Technician. The duties of an FTS Support Technician include being a reference point for all IT related queries at store level, responding to store's needs in a timely manner and ensuring the optimal running of all systems, among other technical duties. Additionally, the FTS Support technician will participate in IT projects to upgrade physical technology and secure the environment. Monitor and manage network equipment to maintain both WIFI and network access within the store environment.
Responsibilities:
1. Providing support to stores in multiple states and responding in a timely manner
2. Accessing ticketing system and provide status updates to resolve tickets within service level agreements
3. Utilize existing technical, computer and electrical knowledge to successfully troubleshoot hardware problems to include, but not limited to installation, upgrading, maintenance, cleaning, and replacement of point of sale, desktop computers, fuel controllers, electronic payment controllers, Digital Media Boards, and telephone equipment.
4. Install and maintain inhouse wiring of both power and network cabling to keep clean and manageable wiring system withing the store
5. Maintain routers, modems, and access points to ensure proper network settings and availability.
6. Use remote access software to assist Helpdesk personnel to troubleshoot the root cause of the issues and provide a timely resolution.
7. Maintain inventory in vans and at office location to provide accountability and access to all equipment. This includes keeping serviceable assets as well as performing RMAs to vendors.
8. Manage administrative duties such as reporting company mileage, credit card expenses, processing RMAs for equipment on company truck
Working Relationships:
The FTS Support Technician will be embedded in a team of FTS Techs supporting a territory of convenience stores. The team works together to communicate common goals and to cover off hours, holidays, and weekends. Additionally, the FTS Support Technician will interact with external vendors to provide onsite support outside of covered territories. Team Members must maintain a professional and trustworthy relationship with store personnel to foster an open and accurate accountability as it pertains to store operations and procedures
Minimum Education:
High School: GED and some technology certification or coursework completed.
Preferred Education:
Associate's degree or Technology Program Certificate Minimum Experience: 2+ years' experience in role relating to computer networks and systems maintenance.
Minimum Experience:
Preferred Experience:
Experience with NCR Radiant, NCR StorePoint Retalix, Verifone, Gilbarco, Wayne, and PDI systems a plus.
Licenses/Certifications:
Comptia A+, Network
Soft Skills:
The ideal candidate has excellent written and verbal communications skills.Must be able to interact with the IT and store communities to solve physical hardware issues inside a convenience store environment while making independent decisions for resolution.Must participate in the coordination or technology materials to complete project objectives.
Other Requirements:
Travel: Ability to travel independently 50-75%. Must have clean driving record.
Hours & Conditions: First Shift (Hourly-Non-Exempt) After hours and late nights are required on occasion or rotational basis.
Physical Requirements: Ability to maneuver and regularly lift and or move up to 50-75 pounds. Must be able to climb ladders.
At EG America, it's important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.
Read LessFastrac is a member of the EG America family of brands. EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America's 'one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.
What We Offer:
Take home vehicleAll tools providedWork-life balanceOn-call stipendsReasonable OT expectationsTraining & 3 year pay raises for entry level / inexperienced techniciansCompetitive wagesWork today, get paid tomorrow through our earned wage access program Paid Time OffMedical/Health/Dental Coverage401K with Company MatchTeam Member DiscountsTuition ReimbursementEmployee Assistance ProgramHealth Savings AccountCompany Spirit DaysEmployee recognition and awardsAnd much more!Position Summary:
The Field Technician will travel to store locations to perform maintenance and service repairs on various types of commercial food service equipment. Candidate will work with dispatchers and team supervisors to manage workload to complete calls in timely manner.
Responsibilities:
• Repair and/or refurbish on equipment such as: frozen beverage, fountain soda coffee brewers, gas dispensing equipment, refrigerated cases, and other food service equipment.
• Perform preventative maintenance on equipment such as frozen beverage units, fountain soda, coffee brewers, high speed ovens and other food service related equipment.
• Responsible for managing parts inventory on their assigned service truck by conducting weekly cycle counts and periodic physical inventory.
• Must be able to travel to several locations throughout the day and work independently the majority of the time.
• Receive dispatches via email & phone, and works with dispatchers to ensure prioritization of work with the goal of maximizing equipment up-time.
• Updates job status and notes via online work order management system, provides detailed resolution notes
• Maintains truck inventory accuracy by performing weekly cycle counts and annual inventory.
• Ensures service vehicle is maintained, clean, and well stocked with service parts.
• Perform other job related duties as assigned by Department Manager
Working Relationships: Internal Facilities Managers, dispatchers and parts department, to include Retail Store team members. Will also interact with other technical peers including: HVAC Technicians, Fuel Maintenance Technicians and General Maintenance Technicians.
Minimum Education: a high school diploma or its equivalent
Preferred Education: Trade school and/or Associates Degree
Minimum Experience: Requires 0-2 year's related experience.
Preferred Experience: 2+ years of experience repairing food service equipment such as high speed ovens, food warmers, coffee brewers, frozen beverage equipment (Brand: Taylor or FBD), fountain soda units, roller grills and other related equipment. Additional experience in other trades (HVAC, plumbing, electrical) would be a plus.
Other: Physical • Must be able to lift 80 pounds • Grasping/Griping/fine manipulation • Pushing/pulling/bending/kneeling/twisting/climbing on a regular basis • Carrying/sitting/walking/standing and lifting above shoulder level on a regular basis.
Travel: As a Field Tech, this position will travel to multiple store locations during the entire shift.
Hours & Conditions: Hours and shift times can vary. Must be flexible and have the ability to work overtime when needed
At EG America, it's important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.
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