Position Summary
The Project Manager will support the fulfillment of large strategic deals coordinating with the Sales Team, Customer, Supply Chain, Service Team, Customer Care, and Scheduling.The Project Manager will also handle other projects to support Quench business initiatives.
Key Responsibilities:
Act as single point of contact with customer during project to coordinate, plan and execute fulfillment.Communicates with key stakeholders weekly to identify action items and project risks.Review and audit daily reports identifying open items and follow up with appropriate teams.Facilitates meetings with clients, and internal team members to support project.Manage escalations related to planning and execution of project.Work with customer to identify communication plan for project and document plan.Maintain and update project plan for rollouts.Determine equipment needs for project and track shipments to ensure units/equipment delivered.Distribute project reports to internal and external customers.Partner with Service and Scheduling to build out resource planning for rollout.Maintain regular and reliable attendance.Qualifications:
Bachelor’s Degree preferred or 5 years of customer or service operations experienceExtremely organized and detail oriented.Strong communication skills (verbal and written); prompt communication is vital.Exceptional ability to multi-task and stay organized in a results-driven, fast-moving environment.Strong problem-solving skills.Process Compliance: Follows all documented processes & department policies to provide customer support.Ability to collaborate and use influence cross-functionally.Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook).Experience with Salesforce.com and Monday.com or other project tools is a plus.What We OfferMedical, Dental, Vision which start day one401(k) match of 50% up to 6%Life insurance DisabilityUnlimited Paid Time AwayParental leaveAdditional voluntary benefitsCareer progression opportunitiesCoaching and professional developmentQuench offers salary, commission, benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.
Applicants
Beware of fake job offers falsely claiming affiliation with our company.
• We never request banking details or other personally identifiable information during interviews.
• Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment.
• Official emails are from our domain. Our approved emails will come from @quenchwater.com or @culliganquench.com.
The Scheduling Supervisor leads a team of 8–12 Scheduling Representatives, overseeing the daily management of all scheduling activity. This role ensures work orders are scheduled within SLA and routed efficiently to maximize technician productivity.
The Supervisor is accountable for daily operational excellence, consistent coaching and development of their team, and driving measurable improvement in scheduling performance. They partner cross-functionally with Customer Care and our Field Service teams to resolve issues, improve processes, and strengthen overall operational efficiency and service delivery.
WHAT SUCCESS LOOKS LIKE
Within the first 90 days, a successful Supervisor will:
Build rapport and trust with their team through consistent 1:1s, clear expectations, and transparent feedback
Achieve or maintain team KPIs related to scheduling performance, including SLA adherence, missed appointments, and work order management
Identify underperforming markets and develop targeted action plans for improvement
Demonstrate measurable gains in scheduling efficiency and a reduction in service-impacting issues
Reduce escalations by proactively identifying and closing skill gaps within the team
Partner with peers and leadership to contribute to at least one process improvement initiative
Establish a consistent cadence of documented 1:1s to track coaching and development progress
RESPONSIBILITIES
Team Leadership & Development
Supervise, mentor, and develop a team of 8–12 Scheduling Representatives
Deliver regular coaching, review scorecards, conduct performance reviews, and support individual development plans
Act as subject matter expert to support process and system improvements
Participate in special projects as needed to improve customer experience
Balance workload distribution based on volume, capacity, priority work orders, and shifting business priorities
Serve as the first point of escalation for customer and employee issues, ensuring fast and effective resolution
Performance & Quality Management
Track key scheduling KPIs including SLA adherence, missed appointments, and work order aging
Reinforce the daily Scheduler Checklist to drive consistency and enforce SOPs
Identify training needs and process gaps; conduct audits of scheduling quality and accuracy
Participate in FSM/Scheduler daily calls as needed to support market performance
Reinforce accountability through consistent feedback and follow-up
Interpret performance reports to identify trends, coach to gaps, and recognize top performers
Operational Execution
Manage daily administrative functions including attendance tracking, scheduling oversight, and case queue management
Ensure team compliance with company policies, procedures, and applicable regulations
Review and act on missed appointments, aging work orders, and rescheduling trends throughout the day
Ensure schedules are optimized for technician efficiency and meet customer commitments
Proactively flag and communicate operational risks to leadership and cross-functional partners
Process Improvement & Collaboration
Identify opportunities to improve scheduling efficiency, reduce reschedules, and streamline workflows
Support updates to SOPs, routing logic, and scheduling guidelines
Conduct reporting, audits, and operational reviews as needed
REQUIREMENTS
Experience
3+ years of experience in scheduling, logistics, field service coordination, or operations leadership
Demonstrated track record of coaching teams to achieve KPI targets
Experience delivering performance feedback and conducting formal performance conversations
Skills & Competencies
Strong problem-solving skills with the ability to stay composed and make sound decisions under pressure
Clear and professional communication skills — verbal, written, and one-on-one coaching
Proficiency in Salesforce and Microsoft Office
Ability to interpret performance dashboards and reports to drive data-informed decisions
Skilled in conflict resolution and escalation management for both customer and employee situations
Highly organized, detail-oriented, and accountable — able to manage multiple priorities simultaneously
Experience with, or willingness to adopt, quality monitoring tools and customer satisfaction measurement frameworks
Preferred
Frontline leadership training or certification (e.g., Ken Blanchard, Franklin Covey, or internal programs)
Familiarity with NPS methodology and customer retention practices
Experience with Power BIWhat We OfferMedical, Dental, Vision which start day one401(k) match of 50% up to 6%Life insurance DisabilityUnlimited Paid Time AwayParental leaveAdditional voluntary benefitsCareer progression opportunitiesCoaching and professional developmentQuench offers competitive salary and benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.Applicants Beware of fake job offers falsely claiming affiliation with our company. • We never request banking details or other personally identifiable information during interviews. • Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment. • Official emails are from our domain. Our approved emails will come from @quenchwater.com. Verify offers through our official HR channels to safeguard your privacy and security. If you have any questions or suspicions regarding the authenticity of any job posting or communication allegedly by or on behalf of Quench, please contact us immediately at jobs@quenchwater.com.
The Company
About Culligan Quench
Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Culligan Quench bottle-free water coolers, ice machines, sparkling water dispensers, enhanced water, and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Culligan Quench has more than 1,500 team members operating out of more than 100 locations across the US, Canada, Puerto Rico and Korea. For more information visit www.CulliganQuench.com.
About Culligan
Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan’s network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.
Position OverviewThe Senior Director, M&A Integration is responsible for leading the end-to-end integration of acquired companies from due diligence through post-close execution and value realization. This leader serves as the operational quarterback for acquisitions, partnering across Customer Care, Service, Finance, HR, IT, Sales, and Data teams to ensure seamless integration, strong customer retention, and successful synergy realization.
$175,000 - $185,000 base salary plus bonus opportunity.
Quench offers salary, commission, benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. Applicants Beware of fake job offers falsely claiming affiliation with our company. • We never request banking details or other personally identifiable information during interviews. • Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment. • Official emails are from our domain. Our approved emails will come from @quenchwater.com. Verify offers through our official HR channels to safeguard your privacy and security. If you have any questions or suspicions regarding the authenticity of any job posting or communication allegedly by or on behalf of Quench, please contact us immediately at jobs@quenchwater.com. Read LessPosition Summary
The Project Manager will support the fulfillment of large strategic deals coordinating with the Sales Team, Customer, Supply Chain, Service Team, Customer Care, and Scheduling.The Project Manager will also handle other projects to support Quench business initiatives.
Key Responsibilities:
Act as single point of contact with customer during project to coordinate, plan and execute fulfillment.Communicates with key stakeholders weekly to identify action items and project risks.Review and audit daily reports identifying open items and follow up with appropriate teams.Facilitates meetings with clients, and internal team members to support project.Manage escalations related to planning and execution of project.Work with customer to identify communication plan for project and document plan.Maintain and update project plan for rollouts.Determine equipment needs for project and track shipments to ensure units/equipment delivered.Distribute project reports to internal and external customers.Partner with Service and Scheduling to build out resource planning for rollout.Maintain regular and reliable attendance.Qualifications:
Bachelor’s Degree preferred or 5 years of customer or service operations experienceExtremely organized and detail oriented.Strong communication skills (verbal and written); prompt communication is vital.Exceptional ability to multi-task and stay organized in a results-driven, fast-moving environment.Strong problem-solving skills.Process Compliance: Follows all documented processes & department policies to provide customer support.Ability to collaborate and use influence cross-functionally.Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook).Experience with Salesforce.com and Monday.com or other project tools is a plus.What We OfferMedical, Dental, Vision which start day one401(k) match of 50% up to 6%Life insurance DisabilityUnlimited Paid Time AwayParental leaveAdditional voluntary benefitsCareer progression opportunitiesCoaching and professional developmentQuench offers salary, commission, benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.
Applicants
Beware of fake job offers falsely claiming affiliation with our company.
• We never request banking details or other personally identifiable information during interviews.
• Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment.
• Official emails are from our domain. Our approved emails will come from @quenchwater.com or @culliganquench.com.
