IT Help Desk Engineer
CSP, Inc. is a leading Managed Services & IT Solutions Provider in North Carolina. We offer an outstanding career opportunity for a Client Engineer with help desk experience. The role provides the candidate the opportunity to enhance his\her skill set by supporting various IT solutions in a wide range of client environments. This position also offers career growth opportunities.
Primary Position Responsibilities:
Provide phone, remote access, and some on-site technical support of CSP’s clientsRecognize, identify, isolate, research, and present a solution for reported issuesFocus on proactive client communication and resolving issues according to established SLAsFocus on continuing education for evolving technology solutionsMinimum Requirements:
2 years of progressive technical experience in the support of information technology solutionsTwo-year associate degree in a computer-related field, A+ certification, or commensurate experienceExcellent customer service, verbal and written communication skillsA successful track record working for another Managed Services Provider (MSP)Experience supporting cloud technologies (Microsoft Azure, M365, AWS, etc.)Experience working with Autotask, N-able, or comparable PSA and RMM tools.Profound knowledge of M365:
Password resetsManage usernamesDelete and restore usersAdd users and groupsAssign licensesManage most user propertiesCreate and manage user viewsUpdate password expiration policiesThorough Understanding of MS Products:
MS Office applicationsInternet Search enginesActive DirectorySharePointMS Windows ServerMS TeamsAzure CloudGPODomain ControllersStrong technical acumen of Backup Solutions:
DattoBDRFile Recovery\nCompany DescriptionCSP, Inc. is a family-owned IT Services and Solutions firm based in Raleigh, NC, with a simple vision: to make a positive, lasting impact on our people, our clients, and our community.
For more than 31 years, we’ve believed in working to live—not living to work. That belief shapes how we support our team, serve our clients, and build long-term relationships rooted in trust, balance, and growth. If you value meaningful work in an environment where people genuinely care about one another, you’ll feel right at home here.
Today, CSP is made up of approximately 40 talented professionals who collaborate across Managed and Cloud Services, Data Center Solutions, Security, Networking, and Voice. Our work empowers organizations to operate securely, efficiently, and confidently—while giving our team the opportunity to grow their skills and careers.
We’re proud of our casual, collaborative culture, where teamwork and connection matter. From monthly social events and team huddles to ongoing training opportunities, plus a snack and coffee bar, we focus on creating an environment where people can do their best work—and enjoy doing it.
If you’re looking to grow with a stable, community-focused company that values innovation, balance, and personal development, we’d love to meet you!
Company DescriptionCSP, Inc. is a family-owned IT Services and Solutions firm based in Raleigh, NC, with a simple vision: to make a positive, lasting impact on our people, our clients, and our community.\r\n\r\nFor more than 31 years, we’ve believed in working to live—not living to work. That belief shapes how we support our team, serve our clients, and build long-term relationships rooted in trust, balance, and growth. If you value meaningful work in an environment where people genuinely care about one another, you’ll feel right at home here.\r\n\r\nToday, CSP is made up of approximately 40 talented professionals who collaborate across Managed and Cloud Services, Data Center Solutions, Security, Networking, and Voice. Our work empowers organizations to operate securely, efficiently, and confidently—while giving our team the opportunity to grow their skills and careers.\r\n\r\nWe’re proud of our casual, collaborative culture, where teamwork and connection matter. From monthly social events and team huddles to ongoing training opportunities, plus a snack and coffee bar, we focus on creating an environment where people can do their best work—and enjoy doing it.\r\n\r\nIf you’re looking to grow with a stable, community-focused company that values innovation, balance, and personal development, we’d love to meet you! Read Less· Looking for the perfect opportunity to grow your skills by applying various IT solutions to a wide range of client environments?
· Do you desire a role that allows you to critically evaluate an IT environment, make recommendations, and implement solutions?
· Are you interested in joining an energetic, growing company?
CSP, Inc. is seeking a passionate and energetic Systems Engineer to provide technical expertise to our growing client-base. This is the perfect role for someone who enjoys making strategic recommendations, working with a broad set of technologies, and engaging with people.
Responsibilities (What You’ll Do):
· Serve as an escalation resource to CSP’s help desk for advanced troubleshooting needs
· Optimize client IT environments through root-cause analysis, technical consultation, and implementation of best practices
· Provide technical leadership via the design and implementation of cloud, security, and networking solutions for our clients
· Perform technology assessments and make recommendations to minimize risks and maximize productivity in client environments
· Build trusting relationships and provide proactive, strategic communication with clients
Benefits (What You’ll Gain):
· Knowledge. Continuous learning opportunities (solutions, architecture/design, and support) within the dynamic IT industry
· Personal and professional growth opportunities in an autonomous work setting
· Opportunity to work with driven colleagues in a fast paced, empowering organization
· Fulfillment by helping both organizations and people get the most out of their IT investments
Qualifications (What We Need from You):
· 5+ years progressive experience in the support of information technology solutions
· A broad technical foundation including a strong understanding of the following solution sets: Cloud technologies (including Microsoft 365), IT security solutions, Microsoft server administration, networking (Cisco Meraki), and Microsoft desktop OS to name a few.
· Effective communication, interpersonal, and leadership skills
· Critical thinking skills to analyze a company’s IT environment and make prudent recommendations for improvement
· Ability to analyze, research and lead the trouble-shooting efforts of complex IT problem
· Ability to positively contribute to a dynamic and exciting team environment
\nCompany DescriptionCSP, Inc. is a family-owned IT Services and Solutions firm based in Raleigh, NC, with a simple vision: to make a positive, lasting impact on our people, our clients, and our community.
For more than 31 years, we’ve believed in working to live—not living to work. That belief shapes how we support our team, serve our clients, and build long-term relationships rooted in trust, balance, and growth. If you value meaningful work in an environment where people genuinely care about one another, you’ll feel right at home here.
Today, CSP is made up of approximately 40 talented professionals who collaborate across Managed and Cloud Services, Data Center Solutions, Security, Networking, and Voice. Our work empowers organizations to operate securely, efficiently, and confidently—while giving our team the opportunity to grow their skills and careers.
We’re proud of our casual, collaborative culture, where teamwork and connection matter. From monthly social events and team huddles to ongoing training opportunities, plus a snack and coffee bar, we focus on creating an environment where people can do their best work—and enjoy doing it.
If you’re looking to grow with a stable, community-focused company that values innovation, balance, and personal development, we’d love to meet you!
Company DescriptionCSP, Inc. is a family-owned IT Services and Solutions firm based in Raleigh, NC, with a simple vision: to make a positive, lasting impact on our people, our clients, and our community.\r\n\r\nFor more than 31 years, we’ve believed in working to live—not living to work. That belief shapes how we support our team, serve our clients, and build long-term relationships rooted in trust, balance, and growth. If you value meaningful work in an environment where people genuinely care about one another, you’ll feel right at home here.\r\n\r\nToday, CSP is made up of approximately 40 talented professionals who collaborate across Managed and Cloud Services, Data Center Solutions, Security, Networking, and Voice. Our work empowers organizations to operate securely, efficiently, and confidently—while giving our team the opportunity to grow their skills and careers.\r\n\r\nWe’re proud of our casual, collaborative culture, where teamwork and connection matter. From monthly social events and team huddles to ongoing training opportunities, plus a snack and coffee bar, we focus on creating an environment where people can do their best work—and enjoy doing it.\r\n\r\nIf you’re looking to grow with a stable, community-focused company that values innovation, balance, and personal development, we’d love to meet you! Read LessClient Success Manager
Location: Raleigh, NC (Hybrid)
Job Type: Full-Time
Department: Sales
Overview:
Looking for the perfect role to jump-start your IT career?
Do you desire a position that combines sales and relationship building skills?
Are you interested in joining a dynamic, growing company?
CSP is seeking an energetic and passionate Client Success Manager to help propel continued growth for our firm. This is a perfect opportunity to get into the IT industry, learn more than you can imagine, and work with a great team. The Client Success Manager position is a vital aspect of the CSP Sales Team, and will have an immediate impact by optimizing existing client relationships.
Responsibilities (What You’ll Do!):
· Be the “Quarterback” for existing clients, as the go to relationship point of contact
· Identify and close upsell opportunities within each client to help grow the account
· Become a “Trusted Advisor” leading Business Reviews and strategic planning meetings
· Act as the “Voice of the Customer” while collaborating across internal departments
Benefits (What You’ll Gain!):
· Continuous training and knowledge of the dynamic IT industry
· Personal and professional growth opportunity in an autonomous work setting
· Opportunity to work with driven colleagues in a fast paced, empowering organization
· Close mentorship with the Vice President, Growth
· A competitive compensation package that includes strong bonus and commission opportunities
Qualifications (What We Need From You!):
· Internal motivation to succeed in a goal-driven position
· Desire to learn in a rapidly changing environment
· Passion for solving problems and creating opportunities for mutual success
· Excellent written and verbal communication skills
· Detailed oriented, highly organized, and the ability to work successfully within specific timelines
About CSP, Inc.
· CSP is a family-owned company, providing IT Managed Services and cloud, security, and technology solutions across the Southeast since 1995
· CSP has an unwavering focus on customer service first, technology second, and a commitment to make “IT” right, leading to long term partnerships and a positive end user experience
· CSP strives to provide peace of mind that IT will always be a business enabler, aiding our clients to accomplish their operational goals
\nCompany DescriptionCSP, Inc. is a family-owned IT Services and Solutions firm based in Raleigh, NC, with a simple vision: to make a positive, lasting impact on our people, our clients, and our community.
For more than 31 years, we’ve believed in working to live—not living to work. That belief shapes how we support our team, serve our clients, and build long-term relationships rooted in trust, balance, and growth. If you value meaningful work in an environment where people genuinely care about one another, you’ll feel right at home here.
Today, CSP is made up of approximately 40 talented professionals who collaborate across Managed and Cloud Services, Data Center Solutions, Security, Networking, and Voice. Our work empowers organizations to operate securely, efficiently, and confidently—while giving our team the opportunity to grow their skills and careers.
We’re proud of our casual, collaborative culture, where teamwork and connection matter. From monthly social events and team huddles to ongoing training opportunities, plus a snack and coffee bar, we focus on creating an environment where people can do their best work—and enjoy doing it.
If you’re looking to grow with a stable, community-focused company that values innovation, balance, and personal development, we’d love to meet you!
Company DescriptionCSP, Inc. is a family-owned IT Services and Solutions firm based in Raleigh, NC, with a simple vision: to make a positive, lasting impact on our people, our clients, and our community.\r\n\r\nFor more than 31 years, we’ve believed in working to live—not living to work. That belief shapes how we support our team, serve our clients, and build long-term relationships rooted in trust, balance, and growth. If you value meaningful work in an environment where people genuinely care about one another, you’ll feel right at home here.\r\n\r\nToday, CSP is made up of approximately 40 talented professionals who collaborate across Managed and Cloud Services, Data Center Solutions, Security, Networking, and Voice. Our work empowers organizations to operate securely, efficiently, and confidently—while giving our team the opportunity to grow their skills and careers.\r\n\r\nWe’re proud of our casual, collaborative culture, where teamwork and connection matter. From monthly social events and team huddles to ongoing training opportunities, plus a snack and coffee bar, we focus on creating an environment where people can do their best work—and enjoy doing it.\r\n\r\nIf you’re looking to grow with a stable, community-focused company that values innovation, balance, and personal development, we’d love to meet you! Read Less