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CSM
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  • Regional Director of Sales  

    - Hennepin County
    Regional Director Of Sales As a member of the CSM Lodging Corporate Sa... Read More
    Regional Director Of Sales As a member of the CSM Lodging Corporate Sales team, the Regional Director of Sales will support the sales efforts for hotels within CSM's Lodging portfolio. The Regional Director of Sales will work closely with the VP of Sales, hotel General Managers, property Sales teams, Marketing, and Revenue Management teams to develop and execute property specific and global strategic sales plans that drive occupancy, increase RevPAR, and increase the volume productions of accounts. This individual will provide interim coverage for vacant sales positions at properties, train Sales Professionals, and provide subject matter expertise to improve sales performance where necessary. ESSENTIAL DUTIES AND RESPONSIBILITIES Property Support: Travels to assigned properties at least 50% of the time or as demands require, to further educate hotel Sales teams and General Managers on sales best practices. Influences and develops strategic action plans to address sales and market share challenges at assigned hotels. Plans and leads sales meetings to support, strategize and provide direction for hotel management teams. Utilizes expertise to advise and implement changes to sales efforts of assigned hotels. Monitors the productivity and activity reporting, pace and key account development strategies for each hotel. Provides support in Direct Booking and Lead Generation efforts to hotels within assigned markets. Sales: Is the subject matter expert of the hotel sales process. Participates in the hotel sales process in partnership with General Managers and Sales teams at assigned properties; analyzes and negotiates business, attends site visits/sales calls to impact client relationships. Reviews daily, weekly and monthly reports and sales forecasts to identify current and potential market share and analyze sales trends. Identifies new market trends and new opportunities and implements strategies to address them through coordinated activities. Develops and leads special events and sales blitzes to showcase the hotels to potential clients. Ensures good standing in the community in partnership with the hotel General Managers and Sales teams by developing and maintaining relationships with local schools, universities, Chambers of Commerce, Convention and Visitors Bureaus, other hotels and community organizations. Leadership: Participates in the hiring process for Sales Professionals. Trains Sales Professionals in CSM Standard Operating Procedures and best practices. Provides ongoing feedback to General Managers, hotel Sales teams and corporate leadership on the sales performance of assigned hotels. Supports and develops Directors of Sales at assigned hotels focusing on leadership and coaching of their property sales team. Self/Workload Management: Responsible for effective self/workload management. Demonstrates clear written and verbal communication skills. Promotes collaboration and positive, professional work environment. Adheres to and upholds all CSM Standard Operating Procedures. Maintains effective communication with field leaders, the Lodging Corporate leadership team, and shared services partners. Financial Responsibility: Follows CSM procurement guidelines and applies sound business judgment to any partnerships, agreements and purchases. Responsible for the preparation and management of Lodging Corporate Sales budget. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. Partners with the VP of Sales in developing annual budgets and processes, with the assigned hotel management teams, ensuring fiscal responsibility and accountability. REQUIRED SKILLS AND EXPERIENCE Education: BA/BS Degree or equivalent experience Experience/Knowledge/Skills/Abilities: 5+ years of Sales experience at Extended Stay, Select Service or Full-Service hotels. Multi-brand experience preferred. Multi-property experience Must be detail oriented, with strong self-organization and communication skills. Excellent cross functional collaboration skills. Creative problem solving and follow through. Previous hotel Operations experience preferred. Experience in leading teams and the ability to mentor and coach other leaders. Preferred experience with CRM's such as CI/TY, Delphi and Envision, TravelClick (Demand 360 and Agency 360), CoStar, (add any others) Travel Requirements: This position is remote and requires travel up to 50% of the time. Candidates must based or open to relocating to one of the following states: Minnesota, Wisconsin, Illinois, Iowa, Washington, Oregon, Arizona or Colorado. CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations. Read Less
  • Front Desk Agent (part-time) | Weekend Availability Required  

    - Hennepin County
    Job Title This position is responsible for anticipating guest needs, e... Read More
    Job Title This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following CSM high standards of quality to ensure guest satisfaction. Complying with quality assurance and expectations. Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows CSM guest service recovery program. Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. CSM procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to CSM general work rules and department procedures. Attends all required department and hotel meetings. Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations. Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures. Competencies/Skills Required: 1+ years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment. Education: High school diploma or GED required. Physical Requirements: Ability to lift, push and pull up to 75 pounds on an occasional basis. Rate: $18.00 USD per hour CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email benefits@csmcorp.net. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Read Less
  • Construction Project Manager | CSM Corporation  

    - Hennepin County
    Construction Project Manager This position is responsible for the owne... Read More
    Construction Project Manager This position is responsible for the owner's representation and construction management of projects within the CSM real estate portfolio. Responsible for the successful delivery and completion of tenant improvements, capital improvement projects, maintenance/repair projects, and construction management of commercial and residential construction projects. Responsible for all project phases starting with preliminary design through project close out. The Construction Project Manager will be responsible for ensuring that facilities and construction projects align with organizational goals, adhere to budgets, meet quality standards and comply with regulatory requirements. They will work with internal and external stakeholders to deliver quality projects on time, on budget and safely that drive business results and bottom-line improvement for CSM properties. Essential duties and responsibilities include: Customer Focus: Ensures internal and external customer service is a top priority. Understands the needs of customers and balances that with the needs of the business. Is adept at managing multiple relationships at various levels within the organization (up, down, and across) and builds strong professional relationships outside the organization. Makes timely decisions based on available information to ensure customer needs are met. Budget Proposals: Assists with preliminary budget estimates and outline specifications for renovations and new construction. Evaluates cost saving options for proposals by providing experience-based value engineering. Develops and maintains historical cost and estimating databases. Work with historical cost data and preliminary plans to estimate construction costs. Ensures project costs Coordinate with development team to determine project feasibility. Contract Coordination: Coordinates multiple bid process for renovations and new construction. Assists with preparation of bid documents, attends pre Read Less
  • HR Operations Specialist  

    - Hennepin County
    HR Operations Specialist The HR Operations Specialist is responsible f... Read More
    HR Operations Specialist The HR Operations Specialist is responsible for supporting and maintaining the organization's HR Information System (HRIS) and workforce management systems, primarily UKG Pro and UKG Workforce Management, while assisting with accurate and timely bi-weekly payroll processing. This position plays a critical role in ensuring data integrity, system functionality, and operational efficiency across HR processes. As a member of the HR team, this position interacts with all members of HR as well as shared services supporting multiple divisions and properties. In this position, you will be expected to be onsite in our corporate headquarters. HRIS Support Read Less
  • Front Desk Agent, Part-Time | Courtyard, Boston Natick  

    - Middlesex County
    Job Title This position is responsible for anticipating guest needs, p... Read More
    Job Title This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the company's standards of quality and professionalism. Anticipates and responds to guests in a friendly and positive manner Responsible for providing the highest level of service Process check-ins and check-outs, verify billing, create reservations, and process special requests Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary Understands and follows the company guest service recovery program Follows proper selling techniques and ensures strategies are utilized to maximize room revenues Monitors room availability, follows restrictions, and all booking policies and procedures Drives sales and maximizes revenue by up-selling rooms and amenities Follows company procedures when handling cash and processing financial transactions Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste Produces required volume of work by planning, organizing and prioritizing work duties Adheres to company general work rules, department procedures and company policies Attends all required department and hotel meetings Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations Follows all company procedures for guest/associate incidents Knowledgeable of hotel emergency procedures Rate: $17.00 - 19.00 per hour Education: High school diploma or GED required Experience/Knowledge/Skills/Abilities: 1+ years prior guest service experience required preferably in a hospitality setting Excellent verbal communication skills needed Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment Maintains predictable and reliable attendance Ability to lift, push and pull up to 25 pounds on an occasional basis Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods This document describes the general nature and level of work required of those assigned to this role. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Responsibilities may vary depending on brand/location. All associates are expected to deal with customers and co-workers positively and respectfully and perform duties safely and effectively. To perform this job successfully, the individual must be able to satisfactorily perform each essential duty/responsibility and meet all criteria under physical demands, with or without accommodation. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship. Management retains the discretion to add duties or change the duties of this position at any time. CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Read Less

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