Position Summary
As the Store Manager for Crumbs & Whiskers in DC, you will lead the charge in delivering an exceptional customer experience while ensuring the smooth, efficient operation of the store. Your role encompasses managing staff, maintaining cat health and care standards, and achieving both sales and adoption goals. You'll be the key figure in cultivating a welcoming environment, fostering a strong team, and nurturing relationships with partners, all while maintaining the highest standards in all aspects of store management.
Responsibilities
Operational Leadership: Take full ownership of day-to-day store operations, ensuring all processes are executed smoothly and in alignment with company standards. This includes managing inventory, overseeing the physical layout, and ensuring that the store is always clean, organized, and welcoming.Financial Management: Monitor store profitability by analyzing financial reports, identifying areas for improvement, and implementing strategies to increase revenue. This includes optimizing product placement, managing expenses, and ensuring all financial targets are met.Staff Management: Oversee payroll and labor planning to ensure the store is appropriately staffed to meet operational needs while controlling costs. Provide mentorship, training, and constructive feedback to staff, fostering a culture of continuous improvement, recognition, and high morale.Customer Experience: Ensure that every customer has an exceptional experience by maintaining high service standards and a warm, inviting atmosphere. Address customer concerns promptly and professionally, ensuring that all guests feel valued.Vendor and Partner Relations: Maintain strong relationships with vendors, local rescues, partner cafes, and other partners to support store operations and initiatives. Negotiate contracts, manage deliveries, and ensure that partnerships are mutually beneficial.Cat Care and Well-being: Oversee the health and well-being of the cats, ensuring a stress-free environment for them. Promptly report any health issues to the appropriate parties and ensure all cats receive the care they need.Event Coordination: Plan and execute in-store events, private bookings, and promotions to drive customer engagement and increase revenue. Collaborate with marketing teams to promote these events effectively.Problem-Solving: Proactively identify potential issues before they escalate, taking steps to resolve them quickly and effectively. Work closely with the management team to develop strategies for continuous improvement.Requirements
Minimum of 2 years of retail management experience, preferably in a customer-centric environment.Strong communication skills, both verbal and written, to effectively relay product knowledge and services to staff and customers.Proficiency with basic computer skills and a solid understanding of retail math for accurate financial management.Excellent time management, organizational skills, and the ability to solve problems under pressure.Flexibility to work a varied schedule, including weekends, to meet the unique demands of the business.Must be fully vaccinated (two weeks post-second dose).Qualities We’re Looking For
A passionate, energetic, and high-spirited individual with a genuine love for cats and a deep commitment to the mission of Crumbs & Whiskers.A natural leader who can motivate and inspire a team, building a positive, collaborative work environment.Someone who thrives in a fast-paced environment, remaining calm and effective under pressure while maintaining high standards.A strategic thinker with a creative approach to problem-solving, able to navigate challenges and find innovative solutions.Detail-oriented and highly organized, with a focus on maintaining the highest standards in all aspects of the job.Knowledgeable about cat care and health, with a commitment to ensuring the well-being of our feline friends.Dedicated to bringing the fun and unique Crumbs & Whiskers experience to as many people as possible, creating memorable experiences for all our guests.Job Type
Full-time (50+ hours per week)
Company DescriptionOur mission is to reduce euthanasia and to improve the lives of homeless cats.Fractional Chief Operating Officer
Position Summary
Crumbs & Whiskers is seeking a Fractional Chief Operating Officer to help oversee, streamline, and strengthen day-to-day operations across the business. This role is responsible for improving operational efficiency, managing budgets and spending, optimizing labor, supporting store leadership, and ensuring the company is operating with clear systems, accountability, and financial discipline.
The Fractional COO will work closely with ownership and senior leadership to identify operational gaps, reduce unnecessary costs, improve workflows, and create sustainable processes that support both the guest experience and the company’s mission. This is a hands-on leadership role for someone who can balance strategy with execution and help bring structure, clarity, and consistency to a fast-moving, mission-driven business.
This is a fractional role expected to require approximately 10-15 hours per week, with some flexibility based on business needs. The position may be performed remotely, with occasional in-person meetings or site visits as needed.
Key Responsibilities
Operational Oversight: Oversee day-to-day business operations and ensure stores are running efficiently, consistently, and in alignment with company standards. Identify operational bottlenecks and implement systems to improve execution across locations.Process Improvement: Evaluate current workflows, policies, and procedures and create streamlined systems that improve accountability, communication, scheduling, ordering, reporting, and overall operational performance.Budget Management: Work with leadership to manage store-level and company-wide budgets. Monitor expenses, identify areas of overspending, and help implement cost-control measures without compromising cat care, guest experience, or core business standards.Labor Planning: Review staffing models, labor costs, schedules, payroll trends, and store coverage needs. Help ensure labor is appropriately aligned with sales, operational demands, animal care requirements, and financial targets.Financial Discipline: Track and analyze key operating metrics, including labor percentage, revenue, expenses, profitability, inventory spend, vendor costs, and store performance. Provide clear recommendations to improve margins and stabilize operations.Leadership Support: Work directly with store managers, national management, and ownership to support stronger communication, clearer expectations, and better execution. Provide coaching, accountability, and operational guidance to management teams.Spending and Vendor Management: Review recurring expenses, vendor relationships, purchasing habits, supply orders, and service contracts. Identify opportunities to reduce costs, improve vendor terms, and create more disciplined purchasing processes.Systems and Reporting: Develop practical reporting tools, dashboards, checklists, and operating rhythms that give leadership better visibility into store performance, financial health, staffing, and operational priorities.Problem-Solving: Proactively identify risks, inefficiencies, and recurring issues before they escalate. Create practical solutions that improve day-to-day execution and support long-term sustainability.Cross-Functional Coordination: Collaborate with leadership across operations, marketing, finance, rescue partnerships, customer experience, and store management to ensure business priorities are aligned and effectively executed.Requirements
Proven experience in operations leadership, business management, or a COO-level role.Strong understanding of budgets, labor planning, expense management, and operational KPIs.Experience managing or advising multi-location retail, hospitality, service-based, or customer-facing businesses preferred.Ability to analyze financial and operational data and turn findings into clear, actionable recommendations.Strong leadership, communication, and problem-solving skills.Comfortable working in a hands-on, fast-paced, and resource-conscious environment.Highly organized, detail-oriented, and able to create structure where systems are unclear or inconsistent.Experience building processes, reporting systems, accountability structures, and operational workflows.Ability to work collaboratively with ownership, senior leadership, and store-level managers.A genuine appreciation for the Crumbs & Whiskers mission and the unique operational needs of a cat cafe environment.Qualities We’re Looking For
A strategic operator who can see the big picture while also improving the details of daily execution.A calm, practical problem-solver who can bring clarity to messy or inefficient systems.Someone who is financially disciplined and understands how to protect margins while maintaining quality.A strong communicator who can work with leadership and store teams in a direct, supportive, and collaborative way.A hands-on leader who does not just make recommendations, but helps implement them.Someone who can create structure, accountability, and consistency without making the business feel overly corporate or rigid.A mission-aligned professional who understands that strong operations support better guest experiences, better team performance, and better cat care.Engagement Type
Fractional / Part-time
Schedule
Approximately 10-15 hours per week, with flexibility based on business needs. Remote work is available, with occasional in-person meetings or site visits as needed.
Compensation
Hourly compensation is negotiable based on experience, scope, and agreed weekly hours.
Company DescriptionOur mission is to reduce euthanasia and to improve the lives of homeless cats.Part-Time Store Manager, LA Cat Cafe
Position Summary
As the Part-Time Store Manager for Crumbs & Whiskers in Los Angeles, you will help oversee the day-to-day operations of the LA cat cafe in collaboration with the National Manager. This role is responsible for supporting a smooth, welcoming, and mission-driven store environment while maintaining strong standards across customer experience, staff performance, cat care, cleanliness, events, and daily operations.
This is a part-time, hourly position at $23-$25 per hour, with part-time hours based on business needs. The ideal candidate is organized, reliable, hands-on, and excited to help create an exceptional experience for both guests and cats.
Responsibilities
Store Operations: Help oversee daily store operations to ensure the cafe runs smoothly and in alignment with company standards. This includes supporting opening and closing procedures, maintaining store cleanliness and organization, monitoring inventory, and helping ensure the space is welcoming for guests and safe for cats.Collaboration with National Manager: Work closely with the National Manager to support store priorities, communicate operational needs, identify areas for improvement, and help implement company processes and standards at the LA location.Staff Support: Assist with team oversight, training, coaching, and communication. Help ensure staff members understand daily expectations, follow company procedures, and contribute to a positive, accountable, and collaborative work environment.Customer Experience: Maintain high service standards and ensure guests have a warm, memorable, and positive experience. Address customer questions or concerns professionally and escalate larger issues to the National Manager as needed.Cat Care and Well-being: Support the health, comfort, and well-being of the cats in the cafe. Help ensure cat care procedures are followed, the environment remains clean and low-stress, and any health or behavioral concerns are promptly communicated to the appropriate team members.Store Standards: Help maintain the physical appearance of the cafe, including cleanliness, organization, guest areas, cat areas, merchandise displays, and supplies. Ensure the store consistently reflects the Crumbs & Whiskers brand and mission.Event and Booking Support: Assist with in-store events, private bookings, promotions, and special experiences. Help ensure events are properly staffed, organized, and executed smoothly.Vendor and Partner Coordination: Support communication with vendors, rescue partners, and local partners as needed. Help coordinate deliveries, supplies, and operational needs that support the cafe.Problem-Solving: Proactively identify issues and work with the National Manager to resolve them quickly and effectively. Help create solutions that improve daily operations, guest satisfaction, team performance, and cat care.Requirements
Minimum of 2 years of retail, hospitality, customer service, or store management experience preferred.Previous management, assistant management, shift lead, or team leadership experience strongly preferred.Strong communication skills, both verbal and written.Comfortable working in a fast-paced, customer-facing environment.Strong organizational skills, attention to detail, and ability to manage competing priorities.Basic computer skills and comfort using scheduling, POS, booking, or retail systems.Ability to work part-time hours, including some weekends, evenings, and holidays based on business needs.A genuine love for cats and commitment to the Crumbs & Whiskers mission.Qualities We’re Looking ForA warm, energetic, and reliable person who loves cats and enjoys creating memorable guest experiences.A hands-on team leader who is comfortable supporting staff, solving problems, and stepping in wherever needed.Someone who can stay calm, organized, and professional in a busy customer-facing environment.A strong communicator who can work closely with the National Manager and help keep the LA team aligned.A detail-oriented person who cares about cleanliness, consistency, cat care, and guest experience.Someone who believes in the Crumbs & Whiskers mission and wants to help create a safe, joyful, and meaningful space for cats and people.Job Type
Part-time
Pay
$23-$25 per hour
Schedule
Part-time hours based on business needs, including some weekends, evenings, and holidays.
Company DescriptionOur mission is to reduce euthanasia and to improve the lives of homeless cats.Part-Time Store Host
Position Summary
As a Store Host at Crumbs & Whiskers, you’ll play a key role in creating a warm, welcoming, and memorable experience for every guest who walks through our doors, both human and feline. Store Hosts are responsible for caring for the cats in our space, maintaining cleanliness and organization throughout the cafe, assisting guests, supporting adoptions, and helping drive sales of tickets, merchandise, and experiences.
This role is ideal for someone who loves cats, enjoys working with people, thrives in a fast-paced environment, and takes pride in creating positive experiences and maintaining high standards.
Responsibilities
Guest Experience & Customer Service
Welcome guests into the space and create a fun, friendly, and inviting atmosphereAssist guests with check-in, bookings, merchandise purchases, and general questionsHelp ensure every guest has a positive, memorable experienceSupport adoption conversations by educating guests about the cats and rescue missionCat Care & Well-Being
Monitor and care for cats throughout shifts to ensure their health, comfort, and safetyClean litter boxes, refresh food and water, and maintain cat enrichment areasObserve cat behavior and report any health or behavioral concerns to managementHelp create a calm, low-stress environment for the catsCleanliness & Operations
Maintain cleanliness and organization throughout the cafe, including guest areas, cat lounges, restrooms, and back-of-house spacesFollow cleaning and sanitation procedures consistentlyAssist with opening, closing, and daily operational tasksHelp restock merchandise and supplies as neededSales & Brand Support
Support ticket sales, memberships, merchandise, and upsells when interacting with guestsEncourage guests to engage with the brand online and share their experienceAssist with events, private bookings, and special activations when neededSocial Media Support (Plus)
Capture fun photos/videos of cats, guests, and cafe moments when appropriateContribute content ideas for Instagram, TikTok, and other social platformsKnowledge of social media trends, Reels, or TikTok content is a plusRequirements
Customer service, hospitality, retail, animal care, or cafe experience preferredPassion for cats and animal welfareStrong communication and interpersonal skillsAbility to multitask and stay organized in a fast-paced environmentComfortable cleaning and maintaining a high standard of cleanlinessReliable, punctual, and team-orientedFlexibility to work weekends, holidays, and varied shiftsBasic computer/POS system knowledge preferredMust be fully vaccinated (two weeks post-second dose)Qualities We’re Looking For
Friendly, upbeat, and welcoming personalityLoves creating memorable guest experiencesCalm and patient around animalsSelf-motivated and proactiveTeam player with a positive attitudeDetail-oriented and dependablePassionate about the mission of rescue and adoptionJob Type
Part-time, hourly
Weekend and evening availability preferred.
