ServiceNow Tech Lead
Location: Remote with monthly travel to Charlotte, NC
Duration: 6-month Contract with potential to extend
Pay: $60-65/hour W2
JOB DESCRIPTION
Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.
RESPONSIBILITIES
* The Tech Lead will tightly partner with the Product Manager of the pod to collectively enable successful product delivery - alignment of technical execution to achieve business goals and outcomes
* Anchors the technical integrity of the product, guiding engineering decisions and feasibility
* Determines HOW the product will be built efficiently, securely and scalably
* Leads architectural decisions, code quality and engineering best practices
* Architectural decisions should be made based on standards and guidance provided by Data & Solutions Architect(s)
* Owns technical delivery and quality
* Supports technical team growth, removes, technical blockers, and ensures engineering velocity
* Includes but is not limited to:
* Day-to-day technical execution with 'team/pod'
* Team Guidance in 'Breaking Down the Work'
* Support in translating high-level requirement into technical tasks and stories
* Assess complexity & effort
*
* Collaborates with engineers and technical resources other teams
*
* Includes Entire Vendor Domain:
* Back-end Infrastructure/MDM/Data Pipelines/etc
* Service Now Internal/External requirements
* Dev-Ops requirements
* Cross-functional Requirements (S4/Adams/SSO/etc)
* Oversees Spike work
* Oversees proper technical documentation in Confluence
* Define and enforce technical standards, best practices, arch guidelines
* Design and define Vendor Enterprise Architecture (end-to-end) in partnership with the Data & Solutions Architect(s)
* Close partnership with Dev-Ops to ensure work is scoped and meets requirements
* Will also pick-up work/stories/tasks (50% of time hands-on-keyboard)
* Scalability, Security, and Performance - Technical Roadmap
* Mitigating technical debt
* Identify and mitigate technical risks or bottlenecks in development
* Defect Triaging and troubleshoot critical issues and guide resolution
* Perform code reviews, UAT Testing Plans, ensure robust testing
* Drive continuous integration best practices
* Support team growth and support
* Identify and surface gaps in resources (expertise and quantity)
QUALIFICATIONS
* Bachelor's degree required.
* 5+ years of experience in cloud architecture, data engineering, or solution development in AWS environments.
* 2+ years in a technical leadership role, overseeing architecture decisions and mentoring developers.
* Expertise in core AWS services: S3, Lambda, Glue, Redshift, DynamoDB, API Gateway, Step Functions, Aurora.
* Proficient in Python for scripting, automation, and ETL development.
* Familiarity with microservices architecture, API design, and serverless computing models.
* Solid understanding of DevOps practices including CI/CD, observability, and infrastructure automation.
* Experience managing delivery using Agile, Scrum, or SAFe methodologies.
Nice-to-Have / Preferred Skills:
* Exposure to Master Data Management (MDM) platforms such as Informatica, Reltio, or Stibo.
* AWS certifications (e.g., Solutions Architect, DevOps Engineer, Data Analytics).
* Knowledge of modern data stack and Lakehouse architecture (e.g., Lake Formation, Athena, Snowflake).
* Familiarity with metadata management, data quality frameworks, and data governance.
* Understanding of data privacy and compliance (GDPR, CCPA).
* Integration experience with enterprise systems and tools like ServiceNow.
Category Code: JN008
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