Account Coordinators work directly with customer representatives to manage orders, exceptions and special requests. They support site leadership to plan and execute daily work with expected levels of productivity, quality and safety. Ensure that people in area of responsibility are positioned and monitored for maximum productivity.
As a key leader the operations lead will support the Business in operating as outlined in the Crescent Way and 3P's:
PurposeProcessPeopleWhile building on our Culture of:
Doing It RightDoing It SafeDoing It WellEssential Duties and ResponsibilitiesSafetyRead and understand the Crescent Safety Playbook – Doing It SafeEnsure Safe and well-maintained work environment and conditions throughout all work spaces, facility and surrounding areasActively participate in Safety Committee activities and initiatives and champion and engage all staff and people in cultivating and promoting a Safety-First Culture.PeopleRead and understand the Crescent WayAct as a liaison to shipping/warehouse people ensuring all order requirements are successfully communicatedMaintain a good working relationship with customers by responding to all inquiries/complaints, shipments, inventory counts etc., in a courteous and efficient mannerPositively contribute to a team environment by mutually respecting each otherEnsure all customer touch points and communications are positiveProvide individual performance insights to leadership team for assessments and coaching ProductivityManage orders and queue them to pickers/processorsManage exceptions and problem lots and returnsMaintain customer and Crescent systemsPrepare Requests for Shipment (RFS)Assist with training all Crescent People on proper policies and procedures.Ensure that Customer expectations are met on a consistentEncourage good working conditions and provide positive motivation for all Crescent PeopleMaintain productivity standards as dictated by department KPIs and goalsMaintain a good knowledge of all Crescent supplies always maintaining proper stock levels Use of Microsoft Office application to communicate daily task, KPIs, conduct daily business, and all other key reporting indicators Working with other departments and utilize tools and resources to drive a lean culture Leading projects to eliminate waste and defects within the department QualityExecute quality management of material through controlling customer hardware and proper execution of QEMs.Ensure proper documentation is kept and maintained of processes and procedure including but not limited to, job aids, work instructions, and non-conformance documents Utilize account tools and ERP system to act quickly and execute QEM management in a timely mannerAssist with ISO program management Assist with FOD and parts awareness training Maintain files for Quality Event Management Maintain a clean and orderly work areaInspect all paperwork to identify reason for returns or shipments If position is focused on quality objectives, respond to quality inquiries, log non-conforming parts, manage NC/Quality cage where applicableParticipate in Quality Sentinel ProgramsInventory ManagementEnsure current and accurate inventory control for each accountComplete cycle counts, bin audits, and bin maintenance when requestedEnsure Inventory accuracy goals of account are metBe able to report out on Inventory metrics and speak to open action items Customer ValueRespond promptly to client requests via phone or email in a professional, courteous mannerProcess shipping document amendments and kit matrices upon requestMaintain on time deliver and/or days in process targetsPerform bin audits and cycle counts on quality escape research.Process customer quality requests Process shipping document amendments and kit matrices upon requestFoster Crescent excellence by cultivating teamworkEffectively communicate directly to customers all aspects of quality issuesMaintain a good working relationship with customersData IntegrityOperate with a reporting system/tools ensuring the complete integrity of all dataFinancialImprove organizational efficiency and waste reduction through (CI) Continuous Improvement Cultural CompetenciesDo It RightDoing what is right for our Customers, doing what is right for our Company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.
Do It SafeProviding a safe environment and supporting our People to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our People's opinions and overall well-being count. A diverse environment where everyone fits and can be successful.
Do It WellOptimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.
Work Environment / Physical DemandsFast paced environment, requiring adaptability to constant changes in schedules, volumes, staffing and shift requirements Ability to frequently sit, stand, walk, reach with hands and arm's length, climb or balance, stoop, kneel, and crouch Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 poundsUse hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipmentThe ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages.The ability to manage one's time effectively, schedule and prioritize tasks in accordance with the demands of the dayWalk on concrete floors for extended periods while in the warehouse pulling and labeling product for shippingThe ability to communicate with facts, and to balance talking with listening Perform other job-related duties as assignedKnowledge, Skills, & CapabilityThe ability to read instructions and perform addition, subtraction, multiplication, division and understand percentagesSelf-driven to continually monitor the production line and make the decision necessary to improve the work flow and outputThe ability to communicate with facts, to balance talking with listening, to use communication to inspire People to achieve results.Being self-motivated and motived by achieving set targets while continually seeking out opportunities to eliminate waste. Ability to accept and embrace change Determining how information fits together and how the information relates to production efficiency The ability to break a problem down into steps and produce a logical timely solutionThe ability to manage one's time effectively, schedule and prioritize tasks in accordance with the demands of the daySystems UsageCustomer Systems (CAS, Pack Shop System, Oracle)Nulogy and QCloud (if required)Shipping Services (FedEx,UPS, DHL, )Kronos Self ServiceMicrosoft OfficePerformance Metrics and TrendsSafetyPeopleProductivityQualityCustomer ValueFinancialQualificationsEducation & Experience:1-year customer service/ inventory/ warehouse experienceHighschool or EquivalentMust be able to write, read, speak and understand English to operate safely and efficiently Computer literateDetail orientedLogical problem solverExtremely accurateBasic mathematicsAnalyticalGood interpersonal skillsStrong writing and verbal communication skillsBasic to intermediate knowledge of MS Office and comfortable learning new technology systems as neededAbility to work flexible hoursPreferred Qualifications:2-year customer service/quality/ warehouse experienceUnderstand warehouse and quality control methodsintermediate knowledge of MS Office- ExcelStrong detail-oriented and resourceful mindsetForklift Operator experienceWe will know that the Account Coordinator is successful if they can:Responsive and professional support of customer requestsContribute to a safe and productive departmentDeliver a quality product to our customerContribute to a predictable businessIdentifies areas for improvement, participates in continuous improvement events and provides ideas for reducing waste and defectsDisplays the ability to communicate at all levels – up, down and across the businessPromotes the company culture among peersBy completing this application, you are acknowledging the following:
I am at least 18 years of age of older I can perform the essential functions of this position, with or without accommodationI am a US Citizen or otherwise authorized to work in the US on an unrestricted basisPay Range$18.50—$18.50 USD Read Less