The Hilton Columbus Polaris is seeking an experienced Director of People & Culture to join our team. This role is responsible for overseeing all HR functions, ensuring compliance with labor laws, and fostering a positive workplace culture aligned with the hotel's luxury service standards. This leadership role requires a strategic thinker with a passion for hospitality, talent development, and employee engagement.
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!
We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
We are committed to providing you with:
ESSENTIAL JOB FUNCTIONS:
Talent Management:
Develop and implement recruitment strategies to attract top hospitality talent for leadership and hourly positions across all departments, as needed.Oversee onboarding programs to ensure new hires are integrated seamlessly.Associate Relations & Engagement:
Foster a positive, inclusive, and productive, issue-free work environment.Serve as a credible, visible and trusted advisor to managers and associates on HR matters.Timely address and resolve associate concerns, ensuring compliance with company policies.Organize associate engagement and recognition programs in alignment with Crescent’s associate recognition and communication initiatives.Training & Development:
Facilitate training programs to enhance associate job skills and guest service focus and delivery.Oversee leadership development and succession planning efforts.Ensure timely and comprehensive compliance training all associates.Compensation & Benefits:
Manage payroll processes in collaboration with Finance to ensure accuracy and compliance.Administer employee benefits programs, including health insurance, retirement plans, and wellness initiatives.Monitor industry trends to ensure competitive compensation structures.Compliance & Risk Management:
Ensure compliance with federal, state, and local labor laws.Maintain up-to-date associate records and HR documentation.Lead workplace investigations and implement corrective actions as needed.Oversee workplace safety programs and support risk mitigation strategies.REQUIRED SKILLS/ABILITIES:
5+ years of HR leadership experience, with minimum 2 years at an HRD level in the hospitality or related industry is preferred.Proven experience with UKG/Ultipro systems and payroll processing is required.Proven knowledge of Ohio wage and employment laws is required.Bachelor's degree in Human Resources, Business Administration, or a related field is preferred. Read LessWe are looking for our next great team member to join us as an Assistant Chief Engineer in our Engineering department. We are committed to providing you with:
Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
401K matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts with our Crescent managed properties in North America for you & your family members
Additional hotel discounts with Marriott International brand hotels
Free Parking
Free Meal during your shift
Quarterly employee appreciation events to celebrate all your hard work!
Marriott Syracuse Downtown seeks Assistant Chief Engineer (Full-Time) to maintain hotel property and to ensure Crescent Hotels & Resorts and Marriott brand high standards of maintenance are met.
Here is what you will be doing each day as an Assistant Chief Engineer:
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.Implement and schedule property and equipment preventive maintenance programs in compliance with corporate/franchise standards and local, state and national codes and regulations.Prioritize service requests; schedule and monitor the service performed to ensure customer satisfaction, safety and convenience.Test and examine the life safety systems to ensure they are 100% operational at all times.Monitor utility consumption to determine the effectiveness of current systems.Review purchase requests and monitor expenses budget to ensure goals are met/exceeded.Assist in the administration of the department by preparing and maintaining schedules, logs, records and other documentation to ensure a smooth operation and minimize liabilities.Comply with attendance rules and be available to work on a regular basis.Troubleshoot and repair malfunctions in mechanical or electrical systems (e.g., HVAC, plumbing) and other equipment throughout the hotel.Conduct walk-throughs and visually assess the safe and efficient maintenance and operation of the physical structures of the hotel, all mechanical, electrical, HVAC system and any other related equipmentPerform preventative maintenance assignments on a scheduled basis.Respond in a courteous manner to all guest questions, complaints, and or requests to ensure strong guest satisfaction.Communicate with hotel department heads to become aware of maintenance needs and ensure timely response to internal requests.Maintain the building exterior and "curb appeal" (e.g., snow removal, lawn care, painting, and gardening).Maintain franchise standards and follow-up on inspection deficiencies.Coordinate compliance of service contracts.Implements and maintains Crescent’s preventative maintenance program.Implement and maintain Crescent’s room care programs.Implement and maintain Crescent’s engineering department minimum standards.Actively participate in Crescent’s Safety Plan and energy improvements.Communicate both verbally and in writing to provide clear direction to staff.Comply with attendance rules and be available to work on a regular basis.Maintain a clean, orderly, and safe work environment.Ensure that all systems and equipment are functioning properly and efficientlyPerform any other job-related duties as assigned.Does this sound like you?
You must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Must be able to recognize potential safety hazards and security problems in the hotel and act upon each accordingly. Be skilled in several areas such as HVAC, electrical, carpentry, drywalling, painting, plumbing, roofing, and landscaping. Must be able to troubleshoot and repair routine mechanical and electrical malfunctions in hotel systems and equipment. Must be willing and able to be responsive to complaints about maintenance.
At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
Read LessSupports the implementation and administration of People & Culture functions, including recruitment, training and development, benefits administration, and associate relations activities for all hotel personnel. Partners with hotel leadership to ensure consistent application of P&C practices and positive associate experience.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Support recruitment efforts by assisting with sourcing, interviewing coordination, and onboarding processes to attract and retain qualified associates. May participate in interviews for select positions.Assist in the coordination and delivery of training programs, including new hire orientation and ongoing development initiatives. Monitor participation and provide feedback for continuous improvement.Support the administration of associate performance programs by tracking completion, reviewing for consistency, and assisting leaders as needed.Assist in the implementation and administration of P&C policies and programs to ensure a positive and productive work environment. Promote fair and consistent application across all departments.Support compliance with all Federal, State, and local laws and regulations by maintaining accurate records, assisting with audits, and communicating updates as directed.Provide guidance and support to managers and associates on P&C-related matters, including employee relations, policies, and procedures. Escalate complex issues as appropriate.Assist with the administration of wages and benefits, including responding to associate inquiries and supporting accurate processing through HR systems.Support labor relations activities, including maintaining documentation, assisting with grievance processes, and ensuring adherence to union agreements where applicable.Coordinate pre-employment processes, including background checks, drug testing, and reference checks, in compliance with company policies.Ensure proper completion and maintenance of employment eligibility documentation for all associates.Working knowledge of HR compliance, investigations, corrective action, and documentation standards.Proficiency with HRIS/timekeeping systems (e.g., UKG) and Microsoft Office (especially Word, Excel, Outlook).Perform other job-related duties as assignedREQUIRED QUALIFICATIONS & SKILLS:
Bachelor's degree in Human Resources or equivalent from a 4-year college or technical school.3 years of Human Resources experience, training, or an administrative management with HR related duties.Detail-oriented with strong analytical and organizational skills.Ability to work independently and maintain confidentiality.Strong interpersonal and communication skills with the ability to influence, de-escalate conflict, and build trust across all levels.High level of professionalism, discretion, confidentiality, and follow-through.Bilingual (English/Spanish) is a plus.What Make Us Great?
At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Read LessESSENTIAL JOB FUNCTIONS:
1. Assist and support management staff with effective recruiting and interviewing techniques to ensure the hiring and retention of qualified associates. Ensure compliance with Crescent hiring practices. Confirm and verify that new and existing associates possess proper employment eligibility documents. Conduct interviews for all management positions.
2. Conduct annual wage comparative survey within competitive set. Ensure compliance of federal, state wage and hour laws and the Fair Labor Standard Act.
3. Conduct all mandatory Crescent training programs. Ensure brand training is completed for brand Quality Assurance audit, if applicable. Assist department managers to ensure on the job training is completed in a timely manner.
4. Coordinate & monitor hourly and management performance evaluation process. Assist department managers in writing annual performance reviews and developing achievable goals. Ensure merit increases are equitable and
processed in a timely manner.
5. Support & coordinate all Crescent, human resource initiatives & business practices. Create an atmosphere of being the employer of choice.
6. Ensure compliance with OSHA regulations and Crescent safety training program. Manage all worker compensation and guest liability claims.
7. Assist with the coordination of benefits with Crescent’s benefit administrator for new hires, current & terminated associates. Assist associates with requests. Director of Human Resources for FMLA & personal LOA paperwork and coordinates the collection of insurance premium payments.
8. Ensure hotel departments are entering weekly schedules into web-based time keeping software. Provides weekly payroll reports to General Manager and department managers. Assists with processing of weekly/bi-weekly payroll by reviewing department time edits and pay code updates. Reviews & signs off on final pre-transmission report to ensure accuracy of payment for weekly/bi-weekly payroll.
9. Support, engage and guide department managers with the assistance of General Manager to develop a positive learning environment. Assists department managers with associate issues or concerns and developing problem resolution strategies.
10. Manage all labor relations activities and ensure compliance of negotiated union contract(s). Respond to all grievances in writing, negotiate settlements and act as the hotel representative at all arbitration's.
MINIMUM QUALIFICATIONS:
Three-Five years of experience in a similar position
Strong knowledge of all aspects of Human Resources
Ability to read, write and speak the English language fluently.
ADDITIONAL QUALIFICATIONS:
Strong interpersonal communication skills, both verbal and written.
Excellent time management and problem resolution skills.
Experience in the Hospitality Industry preferred
Advanced knowledge of Microsoft Office.
Extensive knowledge of State and Federal laws and regulations pertaining to Human Resource matters.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
Ability to effectively deal with guest and employee concerns in a friendly and positive manner.
Ability to access and accurately input information using a moderately complex computer system.
