Lead Banquet Coordinator The Lead Banquet Coordinator assists in leading the Banquet Housecleaner Department to ensure the continual cleanliness and attractive presentation of the Conference Center (Inside and Outside), and to ensure that quality standards established for the facilities are maintained, implemented and consistently delivered for all conference related functions on and offsite. Main Duties: Leads the activities of the Conference Center Banquet Housecleaner Staff to ensure work assignments are being completed in a timely and efficient manner to given standards and customer expectations. Transports banquet, catering and conference items to locations as requested. Leads team to ensure items are properly set up and taken down. Monitors the quality of service provided during functions and takes the initiative to resolve any issues or complaints; ensures management is aware of any problems or issues. Regularly reviews and evaluates the Meeting Scope and other reports to determine the degree of customer satisfaction; takes action to correct identified deficiencies. Prepares or reviews schedules adhering to staffing and budgetary guidelines. Monitors payroll costs and department expenses while processing sales revenue potential (room rental, risers, phone charges, etc.). Arranges for repair of facilities and equipment with CWC-HG maintenance, Lodge Housekeeping, or outside contractors. Ensures supplies and equipment are adequate to complete daily assignments. Arranges for supplemental equipment if required. Works with conference services, chefs, clients and banquet department to design and implement event set up. Identifies benchmark standards, implements appropriate standards and administers department policy. Attends regular daily and weekly meetings with conference services, banquet, housekeeping and maintenance departments. Meets with conference clients at pre-conference meetings and monitors on-site set-ups to ensure client satisfaction is met and maintained. Inspects conference room set-ups daily to ensure standards have been met. Performs other related duties as assigned. This is a non-exempt position, eligible to receive overtime in accordance with the Fair Labor Standards Act (FLSA). This position may be subject to overtime during high peak times, etc. as directed and approved by the supervisor. Required Education and Experience: High school diploma or equivalent. 5 years of experience with setting up events, hospitality operations, and/or food beverage services. Basic computer skills to include Microsoft Office (Word, Excel, Outlook). Must possess a valid Commonwealth of Virginia driver's license and have an acceptable driving record based on The Colonial Williamsburg Foundation's criteria. Preferred Qualifications: 7 years of experience with setting up events, hospitality operations, and/or food beverage services. Previous experience with industry Point of Sale and Hotel Date Input Systems (Opera). Previous experience as a banquet housecleaner or lead banquet housecleaner. Key Skills / Competencies: In depth knowledge of various types of banquet room set ups (Conference, Classroom, Theater). General knowledge of conference center operations. Must possess outstanding interpersonal and public contact skills. Must have basic mathematical abilities to perform and process banquet checks. Ability to lead and train banquet housecleaner employees. Ability to analyze expenses and manage to budgetary guidelines. Must ensure outstanding guest service and experience in stressful situations. Compensation Disclaimer: The compensation listed below for this position represents the anticipated hiring range and is provided in accordance with Virginia pay transparency requirements. Actual compensation will be determined based on factors such as the selected candidate's skills, qualifications, experience, education, certifications, internal equity, and the specific requirements of the role. Range: $16.78 to $25.14 Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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