Bilingual Customer Service Job Description
Position Overview
Communicates with customers on quotes, orders and general business matters. Coordinates customer shipping requirements with manufacturing, and assure correct products and quantities are shipped to customers.
Position Responsibilities:
Manage incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Understand and follow company policies and ISO procedures
Process orders, work orders and quotes in our ERP System
Check purchase orders for correct pricing and delivery, contacts customer when needed
Provide delivery and tracking information to customer when needed
Support shipping department on occasions to locate freight or schedule a pick up that has been delivered to wrong location
Check all purchase orders to ensure accuracy upon entry
Serve as liaison with sales, manufacturing, purchasing, engineering, and shipping personnel
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Aid accounting on collection of some accounts
Position Requirements
Excellent written and oral communication skills
Advanced software/computer skills and knowledge (Excel and Word)
Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Must be detailed oriented, well organized and an ability to multi-task to meet critical deadlines
Customer orientation and ability to adapt/respond to different types of characters
Two (2) years or more of experience in a customer service, shipping/receiving, material planning, or similar role within a manufacturing setting
Degree in Business Administration, whether Bachelor, Associates, or equivalent is highly preferred
Ability to retain critical knowledge of customer web-sites, portals
Fully bilingual English-Spanish
Qualifications/Skills:
High attention to detail.
Strong sense of time organization and urgency
Ability to work independently and within a team
Good communication and interpersonal skills
Capable of perform repetitive tasks
Ability to perform tasks involving moderately heavy objects
Work hours:
Monday through Friday 8am – 5pm
Overtime, weekends, and holidays may be required dependent on the needs of the business
Benefits
This is a non-exempt position, company payroll practices every Thursday
Competitive benefits package:
Medical and dental ($100 deductible),
401k with 100% company match up to 5%,
Safety shoe reimbursement
Company paid holidays, birthday pay,
Paid Time Off
Critical features of this job are described above. They may be subject to change at any time due to reasonable accommodation, department changes, job requirements, and/or other reasons. This job description does not list all the duties of the job. You may be asked by supervisors to perform other non-essential assignments and duties. Management has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, with or without notice.
We are an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, gender, religion, national origin, disability, veteran status or any other criteria protected by federal, state or local law.
Company DescriptionCREFORM pipe and joint material handling system. Common structures include flow racks, workstations, stands, display boards, carts, and AGVs. Structures are quickly customer designed and assembled. Commonly used as a tool to support LEAN Manufacturing, Kaizen-C.I., and 5-S programs since Creform structures may be easily reconfigured and recycled to meet changing needs. More than 700 components and 30 years of experience. Corporate office in Greer, SC, offices in Georgetown, KY, and Novi, MI. Also, technicians can work inside of auto manufacturing facilities, such as Toyota & BMW.Company DescriptionCREFORM pipe and joint material handling system. Common structures include flow racks, workstations, stands, display boards, carts, and AGVs. Structures are quickly customer designed and assembled. Commonly used as a tool to support LEAN Manufacturing, Kaizen-C.I., and 5-S programs since Creform structures may be easily reconfigured and recycled to meet changing needs. More than 700 components and 30 years of experience. Corporate office in Greer, SC, offices in Georgetown, KY, and Novi, MI. Also, technicians can work inside of auto manufacturing facilities, such as Toyota & BMW. Read LessPosition Overview
The first few months will consist of miscellaneous hands-on training activities relating to specific AGV’s and AGV systems. The employee will be assigned duties specifically suited to skills as they are learned. Technical support will be available when necessary. Travel will be required, occasionally on short notice. Travel is normally within a few hours driving distance. Creform Corporation will provide transportation, meals and lodging when travel is required.
Position Job Skills
Assembly, Installation, electrical/ mechanical repair and maintenance of AGV (Automatic Guided Vehicle) systems. Planning and implementation of on-site PM activities. Travel to and from Customer locations. PM system and documentation development. Customer training and development. Communication with all customers and co-workers in a professional and courteous manner.
· Knowledge of loop diagrams, panel diagrams, and instrument details; Control panels;
· Use multimeter to check connection, loose wires, check voltage (24 volts DC max.)
· Ability to read and understand electrical schematics and diagrams;
· Wiring skills are critical;
· Use PC for troubleshooting automated guided carts;
· Coordinate with other technical support personnel;
· Work in close contact with design team;
· Ability to read blueprints;
· Install and troubleshoot AGC at customer locations
· You must be able to understand equipment assembly functions
· Must be able to read and utilize calipers and a multimeter
· Understanding of basic electricity and cable sizes
· Must be able to read and understand blue prints, electrical symbols, and electrical schematics
· Understand the inner working of pneumatic values
· Ability to troubleshoot and find the root cause of issues as well as think logically about solutions
· Aptitude with machine diagnostics, functionality, and equipment testing
· Critical thinking skills to diagnose problems and repair issues in an effective manner
· Multitasking capability with ability to identify and execute priority tasks
· Ability to utilize an array of electrical tooling; such as, strippers, crimpers, and terminal torque wrenches
· Basic understanding of AC/DC circuits and Ohm’s Law
· Ability to travel 10-30% to Customer Sites as required
Position Requirements
Associate degree preferred
Electrical background required
Minimum of 3-5 years’ experience.
Travel by air (company paid) or company vehicle required for installations
Good understanding of quality control principles
Good communication skills (verbal and written)
Excellent hand-eye coordination and physical condition
Previous experience/knowledge of AGC/AGV is preferred, but not required
Work hours:
Monday through Friday 7pm – 5:30am (3rd shift)
Overtime, weekends, and holidays may be required dependent on the needs of the business
Travel is required (varies depending on projects average 10-30% travel)
Benefits:
This is a non-exempt position with weekly pay periods every Thursday
Competitive benefits package: BCBS medical and dental ($100 deductible), 401k with 5% company match, safety shoe reimbursement
Company paid holidays, birthday pay, Pro-rated PTO first year
Critical features of this job are described above. They may be subject to change at any time due to reasonable accommodation, department changes, job requirements, and/or other reasons. This job description does not list all the duties of the job. You may be asked by supervisors to perform other non-essential assignments and duties. Management has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, with or without notice.
We are an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, gender, religion, national origin, disability, veteran status or any other criteria protected by federal, state or local law.
Company DescriptionCREFORM pipe and joint material handling system. Common structures include flow racks, workstations, stands, display boards, carts, and AGVs. Structures are quickly customer designed and assembled. Commonly used as a tool to support LEAN Manufacturing, Kaizen-C.I., and 5-S programs since Creform structures may be easily reconfigured and recycled to meet changing needs. More than 700 components and 30 years of experience. Corporate office in Greer, SC, offices in Georgetown, KY, and Novi, MI. Also, technicians can work inside of auto manufacturing facilities, such as Toyota & BMW.Company DescriptionCREFORM pipe and joint material handling system. Common structures include flow racks, workstations, stands, display boards, carts, and AGVs. Structures are quickly customer designed and assembled. Commonly used as a tool to support LEAN Manufacturing, Kaizen-C.I., and 5-S programs since Creform structures may be easily reconfigured and recycled to meet changing needs. More than 700 components and 30 years of experience. Corporate office in Greer, SC, offices in Georgetown, KY, and Novi, MI. Also, technicians can work inside of auto manufacturing facilities, such as Toyota & BMW. Read LessThis position is for a Mechanical Design Engineer in the AGC/AGV Department of Creform. Creform specializes with providing customers with turn-key solutions for automation of material movement across a warehouse or factory. The engineer in this position would concept, design, develop instructions for build and installation for mechanical designs that are custom to our ever-changing customer base. The applicant would report directly to the Engineering Manager of the department.
Job Tasks
· Meet with customers to develop and refine solutions on specific needs and problems
· Work collaboratively with Engineering team
· 3D modeling design and create fabrication/build packages for assembly
· Create a bill of materials
· Request quotes from vendors/suppliers
· Submit requisitions for purchased material
· Quality check fabricated components for accuracy
· Ensure production of assemblies is correct
· Support with actual assembly of products
· Support installation of assemblies when needed at customer sites.
· Provide on-site customer support
Job Requirements:
· Valid driver’s license with clean record for Company Insurance purposes
· Must be willing to travel up to 30% of the time to customer sites with occasional need for weekly
stays to complete necessary work
· Must be able to work with hand tools and power tools.
· Must be able to move up and down stairs at customer facilities when needed.
· Proficient in Solidworks 3D design software
· Must be able to manage a project from concept to completion and on occasion multiple projects at
once
· Auto-CAD experience
Desired Skills:
· Organized and able to prioritize several projects at once in different stages of development
· Bring a Customer-first mentality
· Self-motivated and be able to work with little or no supervision.
· Innovative thinking with strong problem solving/troubleshooting skills
· Be able to communicate to several different departments during a project for its success
Education
· Bachelor Degree in Mechanical Engineering or equivalent training/education.
· 4-5 years of Mechanical design experience preferred
Work hours:
Monday through Friday 8am – 5pm, with 1 hr lunch break
Occasional overtime will be necessary based on project demands.
Weekends and holidays may be required dependent on the needs of the business
Travel is required (varies depending on projects average 10-30% travel)
Benefits:
This is a non-exempt position with weekly pay periods every Thursday
Competitive benefits package: BlueChoice medical and dental/vision insurance ($100 deductible), 401k with 5% company match, safety shoe reimbursement
Company paid holidays, birthday pay, Pro-rated PTO first year
Critical features of this job are described above. They may be subject to change at any time due to reasonable accommodation, department changes, job requirements, and/or other reasons. This job description does not list all the duties of the job. You may be asked by supervisors to perform other non-essential assignments and duties. Management has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, with or without notice.
We are an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, gender, religion, national origin, disability, veteran status or any other criteria protected by federal, state or local law.
Company DescriptionCREFORM pipe and joint material handling system. Common structures include flow racks, workstations, stands, display boards, carts, and AGVs. Structures are quickly customer designed and assembled. Commonly used as a tool to support LEAN Manufacturing, Kaizen-C.I., and 5-S programs since Creform structures may be easily reconfigured and recycled to meet changing needs. More than 700 components and 30 years of experience. Corporate office in Greer, SC, offices in Georgetown, KY, and Novi, MI. Also, technicians can work inside of auto manufacturing facilities, such as Toyota & BMW.Company DescriptionCREFORM pipe and joint material handling system. Common structures include flow racks, workstations, stands, display boards, carts, and AGVs. Structures are quickly customer designed and assembled. Commonly used as a tool to support LEAN Manufacturing, Kaizen-C.I., and 5-S programs since Creform structures may be easily reconfigured and recycled to meet changing needs. More than 700 components and 30 years of experience. Corporate office in Greer, SC, offices in Georgetown, KY, and Novi, MI. Also, technicians can work inside of auto manufacturing facilities, such as Toyota & BMW. Read LessJob Description and Responsibilities: This position is for a Mechanical Design Engineer in the AGC/AGV Department of Creform. Creform specializes with providing customers with turn-key solutions for automation of material movement across a warehouse or factory. The engineer in this position would concept, design, develop instructions for build and installation for mechanical designs that are custom to our ever-changing customer base. The applicant would report directly to the Engineering Manager of the department.
Education
· Bachelor Degree in Mechanical Engineering or equivalent training/education.
Job Tasks
· Meet with customers to develop and refine solutions on specific needs and problems
· 3D modeling design and create fabrication/build packages for assembly
· Ensure production of assemblies is correct
· Support installation of assemblies when needed at customer sites.
· Provide on-site customer support
Job Requirements:
· Valid driver’s license with clean record for Company Insurance purposes
· Must be willing to travel up to 30% of the time to customer sites with occasional need for multiple night stays to complete necessary work
· Must be able to work with hand tools and some power tools.
· Must be able to move up and down stairs at customer facilities when needed.
· 3D Design software knowledge- preferably Solid works
· Must be able to manage a project from concept to completion and beyond
· Auto-CAD experience
Desired Skills:
· Organized and able to prioritize several projects at once in different stages of development
· Bring a Customer-first mentality
· Self-motivated and be able to work with little or no supervision.
· Innovative thinking with strong problem solving/troubleshooting skills
· Be able to communicate to several different departments during a project for its success
Work hours:
Monday through Friday 8am – 5pm, with 1 hr lunch break
Occasional overtime will be necessary based on project demands.
Weekends and holidays may be required dependent on the needs of the business
Travel is required (varies depending on projects average 10-30% travel)
Benefits:
This is a non-exempt position with weekly pay periods every Thursday
Competitive benefits package: BCBS medical and dental ($100 deductible), 401k with 5% company match, safety shoe reimbursement
Company paid holidays, birthday pay, Pro-rated PTO first year
Critical features of this job are described above. They may be subject to change at any time due to reasonable accommodation, department changes, job requirements, and/or other reasons. This job description does not list all the duties of the job. You may be asked by supervisors to perform other non-essential assignments and duties. Management has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, with or without notice.
We are an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, gender, religion, national origin, disability, veteran status or any other criteria protected by federal, state or local law.
Company DescriptionCREFORM pipe and joint material handling system. Common structures include flow racks, workstations, stands, display boards, carts, and AGVs. Structures are quickly customer designed and assembled. Commonly used as a tool to support LEAN Manufacturing, Kaizen-C.I., and 5-S programs since Creform structures may be easily reconfigured and recycled to meet changing needs. More than 700 components and 30 years of experience. Corporate office in Greer, SC, offices in Georgetown, KY, and Novi, MI. Also, technicians can work inside of auto manufacturing facilities, such as Toyota & BMW.Company DescriptionCREFORM pipe and joint material handling system. Common structures include flow racks, workstations, stands, display boards, carts, and AGVs. Structures are quickly customer designed and assembled. Commonly used as a tool to support LEAN Manufacturing, Kaizen-C.I., and 5-S programs since Creform structures may be easily reconfigured and recycled to meet changing needs. More than 700 components and 30 years of experience. Corporate office in Greer, SC, offices in Georgetown, KY, and Novi, MI. Also, technicians can work inside of auto manufacturing facilities, such as Toyota & BMW. Read Less