Creative Realities, Inc. (NASDAQ: CREX) is a full-service, digital signage solutions company with a passion and purpose of connecting brands and people in spaces and places they love. We design, develop, deploy, and maintain digital experiences that are contextually relevant, omni-channel, and specific to the physical environment. Our approach is consultative, tech-agnostic, and solution centric. Our capabilities are end-to-end with the ability to deploy at scale - whether its thousands of locations or a single flagship experience. We specialize in key verticals including Automotive, C-Store, QSR, Heath Care, Retail, and Sports & Entertainment with extensive experience in how digital transforms these environments. Our purpose-built CMS software and ad-revenue / monetization platforms are considered best in class and serve as the backbone for successful installations and ongoing support. Visit www.CRI.com for our full story.
About the PositionThe Support Specialist, Level I, is responsible for the management and issue resolution of customer networks. The position will be responsible for generating, prioritizing and processing tickets for technical support and service. Position will identify alarms, raise requests and will perform basic diagnostics of the problem and dispatch as required. This role will direct requests to Level II or III Support teams, PMO group, or to dispatched field service technicians, and notify appropriate parties for parts ordering. Additionally, the Support Specialist will retain overall ownership of the fault report, unless relieved by senior staff.
The Support Specialist will monitor actions, progress, SLAs, and perform proactive escalations when problems are identified. The position will also be required to provide certain administrative activities such as the review and quality control of tickets. Other admin activities may include customer information and documentation updates such as Customer Service Manuals and customer contact lists; based on information provided to us. In addition, the Support Specialist is responsible for receipt and ownership of customer service requests, administration of tickets within the service management system and monitoring of field and logistics requirements.
Key ResponsibilitiesDaily client network and end-point monitoringInbound call and e-mail answering in which clients report issues, answering calls within contracted SLA and company standardsService ticket generationRemote troubleshooting of client systems, standard script will be provided for troubleshooting/call routingClosing and completing service tasks, recording all details on completed service ordersMaintaining communication with client throughout service processEscalation to Level 2 and 3 Support teamsEnsuring customer SLA is upheldDispatching technicians when site visits are required, must be capable of organizing and communicating service technician and external subcontractor schedulesWorking with field service technicians for troubleshoot visits and installations, ensures that all documentation/reporting deliverables are available to customer as required per the contract or SOWContacting and working with vendors to assist with warranty claims and replacementsCreation of quotes for replacing failed equipment that is out of warrantyFollow company billing process on service tickets for all approved quotesTicket maintenance and reportingMust be capable of sitting for extended periods of time, reading computer screensOn-Call RotationEducation and Experience2+ years of previous experience in a help-desk/call center environment with IT industry experience preferredDiploma or equivalent requiredKnowledge of various operating systems and basic IT terminology; Window, iOS, Linux and moreFamiliarity with Microsoft Office applications (Word, Excel, Outlook)Comfortable with multi-line phone systems, familiarity with ticket management and/or CRM system preferredComputer knowledge and familiarity with PC and Audio/Visual hardware and components are a mustNetworking and IT experience preferredKey Competencies/BehaviorsExcellent customer service skills requiredStrong verbal and written communication skillsWell-organized and able to multi-taskInterpersonal skills and willingness to work in a team environmentCore ValuesThe ideal candidate represents these six core values:
Passionate: We are a group of passionate people. This is the best way to describe TEAM CRI. We work hard and have fun along the way!Respectful: We value diversity, merit and unique contributions. We foster a trusting, open and inclusive environment. We treat our clients, partners and our team in a manner that reflects these values.Do the Right Thing: We do what we say we will do. Our actions shall always be fully transparent and genuine. Our dealings with clients, co-workers and partners must always be conducted with honesty.Helps First: We are stronger when we work together. We help first—whether it’s with our clients or our internal teams.Nimble Minded: When conventional thinking and processes fail, we want to be the first to provide fresh ideas and solutions. We break through adversity and respond quickly.Expects Excellence: We will measure performance and are accountable for results. We are committed to getting it right. BenefitsCompany paid individual portion of Medical, Life, Long and Short-Term Disability insurances; access to participate in company Dental and Vision insurance programs; eligibility for a high-deductible health plan (HDHP) with HSA option, FSA, DCFSA; 401(k) program, including company paid match of up to 3% of annual salary; paid time off and holiday pay.
Thank you for your interest in Creative Realities! We look forward to hearing from you.
Read LessAbout Creative Realities
Creative Realities, Inc. (NASDAQ: CREX) is a leading provider of digital signage, media, and AdTech solutions. CRI designs, develops, and deploys digital experiences that engage customers, shoppers, guests, fans, and employees across physical spaces — spanning Retail, Convenience, Entertainment & Theme Parks, Healthcare, QSR, Stadiums & Arenas, and Dealer Showroom verticals. The company delivers these experiences for enterprise-scale networks through its proprietary CMS platforms, including Clarity, ReflectView, and iShowroom. Creative Realities is headquartered in Louisville, Kentucky.
Position Summary
The Junior Software Application Developer works closely with the Menu Solution Development Team and Creative Team, pairing strong visual design with hands-on front-end development to turn client briefs into polished, screen-ready experiences. The role carries a project from concept through production interpreting requirements, conceptualizing visuals, building digital menu templates, and validating the final output for deployment.
Working closely with the Creative and Content Deployment and Menu Solution Development teams, the Specialist documents how solutions are built inside our proprietary CMS platforms, and serves as a mentor and technical resource, raising the quality and consistency of the team’s output.
This position is a 1099 independent contractor role.
Key Responsibilities
Design & Concept
Review design briefs and project requirements to define scope, deliverables, and creative direction.Conceptualize visual solutions grounded in client requirements and CRI and client brand guidelines.Design illustrations, layouts, and storyboard concepts across digital signage, interactive, and out-of-home formats.Front-End Development & Production
Build and maintain content templates using browser based technologies including HTML and CSS, translating design and functional intent into working builds.Develop Dynamic Content applications using JavaScript together with HTML/CSS to bring engaging, on-screen experiences to life.Apply working knowledge of video editing, animation, and rendering to produce motion content for screen delivery.Documentation, QA & Team Enablement
Provide development and QA support, validating content and template builds for accuracy and correct functionality before deployment.Create and maintain internal documentation for our proprietary CMS platforms, keeping processes current as the platforms evolve.Provide mentorship and hands-on guidance, supporting the Creative and Content Deployment teams across active projects.Required Qualifications
3-5 years of combined experience in visual design and front-end development, or an equivalent portfolio of work.Proficiency with industry-standard design tools (Adobe Creative Cloud - Photoshop, Illustrator, After Effects, Premiere Pro).Hands-on proficiency with HTML, CSS, and JavaScript.Working knowledge of video editing, animation, and rendering workflows.Strong command of layout, typography, color, and visual hierarchy.Ability to manage multiple projects and deadlines in a fast-paced, deadline-driven environment.Clear written and verbal communication, with strong attention to detail.Preferred Qualifications
Experience producing content for digital signage or an enterprise content management system.Experience deploying or supporting content across enterprise, multi-site networks.Experience using AI assistance tools for creative and software content generation, manipulation, and validation.Familiarity with QA and content validation practices.Prior mentorship or technical-lead experience.Education
Bachelor’s degree in Graphic Design, Digital Media, Computer Science, or a related field or equivalent professional experience.
About Creative Realities
Creative Realities, Inc. (www.cri.com, NASDAQ: CREX) is a creative technology company focusing on bringing digital experiences to retail environments, designed to enrich and inspire the consumer journey. Our strong design and strategic discipline uniquely position us to guide Fortune 100 Brands and Retailers on how best to apply technology in function of marketing, store, or customer objectives. Our end-to-end offering enables us to execute what we recommend: from design and app development, thought to deployment on site - and provide ongoing content and support to virtually any type of environment.
About the Position
As the foundational Senior Product Designer at Creative Realities, you will own the user experience for our next-generation, unified enterprise digital signage management platform. This is an exciting opportunity to design a unified software suite that simplifies complex orchestration into intuitive, high-impact workflows, directly influencing how our support teams and global clients drive value from their networks, and playing a critical role in CRI’s broader monetization and platform integration strategy.
You will operate at the intersection of design, product strategy, and technology. You will serve as a critical strategic partner to Product Management and Engineering, bringing a focus on CX and usability best practices to the core of our software development practices. You will own the entire lifecycle - includes creating modern interaction patterns, designing multi-step workflows, architecting design systems, and producing end-to-end UX deliverables—from research and wireframing to high-fidelity prototypes to architecting a scalable, enterprise-grade design system that empowers our engineering teams to scale efficiently.
In this role, you must possess a strong natural orientation for transforming sophisticated enterprise behaviors—such as device orchestration, multi-location hierarchies, advanced scheduling, metadata governance, and real-time analytics—into clear, frictionless, operator-friendly interfaces. To thrive, you will leverage a dual-approach to innovation: both pioneering AI-driven features that streamline user productivity within the product and utilizing AI-augmented design workflows to accelerate prototyping and drive exceptional outcomes across our Product and Engineering organization.
This is a senior individual contributor role for a builder who wants to shape the design foundation for a flagship enterprise platform. This position reports directly to the VP of Product Management.
The Ideal Candidate
The ideal candidate is a seasoned, systems-thinking Senior Product Designer who thrives on turning enterprise complexity into elegant, frictionless user experiences. You don't just design screens; you fundamentally understand how data, workflows, and business logic intersect to drive real-world value through enterprise tools.
As our primary product designer, you bring a practical, outcomes-oriented approach to your craft, taking a high degree of ownership and accountability over the entire design lifecycle. You excel at navigating cross-functional partnerships, collaborating as a peer with Product Management and Engineering to balance user needs with technical feasibility, and are adept at communicating design decisions clearly. Highly proficient in modern design workflows, you possess a deep curiosity for AI-augmented prototyping tools, cutting edge approaches to design systems which enable engineering efficiency, and a strong desire to design intelligent, AI-driven product features that make end-users more productive. Exposure to digital signage management is preferred but not required.
Key Responsibilities
Design Leadership
Own the end-to-end UX design process across our enterprise software platforms.Translate business, client, and technical requirements into clear user journeys, workflows, and UI patterns.Deliver wireframes, interactive prototypes, design specs, and polished UI for development handoff.
Design Systems & Architecture
Architect, launch, and maintain a comprehensive, enterprise-grade design system and component library.Define clear, scalable standards around navigation, responsive layouts, interaction patterns, and accessibility to ensure the ecosystem remains cohesive as it expands.Ensure consistency and scalability across all CRI software experiences.
AI Innovation
AI-Driven Features: Design intelligent UX patterns that leverage AI to automate user tasks, streamline content scheduling, and provide predictive insights.AI-Augmented Workflow: Utilize modern, AI-enabled tools to accelerate design cycles, from rapid prototyping to design-to-code concepting.
Cross-Functional Partnership
Collaborate closely with Product Managers to define requirements and success criteria.Work in lockstep with Engineering to ensure technical feasibility and high-fidelity implementation.Support Sales and Client Services by providing design documentation and UX insights that demonstrate the platform's value to Fortune 100 clients.Experience & Education
BA/BS strongly preferred in Design, HCI, UX, Digital Media, Interaction Design, or equivalent experience.5–8 years of experience designing enterprise software applications.Demonstrated experience producing end-to-end UX deliverables for complex SaaS products.Strong proficiency with Figma, including design systems and prototyping.Experience designing multi-module workflows (content, assets, devices, scheduling, dashboards).Experience with (or strong curiosity for) AI-assisted design tools and modern UX workflows.Bonus: experience with IoT, content management systems, digital signage, AdTech, or device monitoring platforms.Key Competencies / Behaviors
Design Craftsmanship & Systems Thinking: Strong attention to detail in both visual and interaction design, combined with the ability to build and scale cohesive design systems.Analytical Simplification: The ability to take complex, data-heavy enterprise requirements and translate them into clear, intuitive operator interfaces.Clear & Purposeful Communication: Strong verbal, written, and visual communication skills, particularly when explaining the strategic reasoning behind design decisions to cross-functional partners.Collaborative Diplomacy: A constructive partner who values open feedback and can successfully navigate the natural alignment process between design, product management, and engineering teams.Autonomy & Accountability: A high degree of personal ownership; comfortable setting up a design workflow and delivering results independently from the ground up.User Advocacy: A dedication to maintaining a high standard of design quality and keeping the end-user experience central to product decisions.Adaptability & Curiosity: An open-minded approach to learning, with a genuine interest in exploring modern tools, design methodologies, and emerging AI workflows.Core Values
The ideal candidate represents these six core values:
1. Passionate – Driven and energized by great design and meaningful user experiences.
2. Respectful – Embraces diverse perspectives; works collaboratively and inclusively.
3. Do the Right Thing – Operates with transparency, honesty, and integrity.
4. Helps First – Proactively supports teammates, partners, and customers.
5. Nimble Minded – Brings creativity and fresh thinking; adapts quickly to new challenges.
6. Expects Excellence – Holds themselves and others to a high standard for craftsmanship and delivery.
Benefits
• Company paid individual portion of medical, Life, Long and Short-Term Disability insurances;
• Access to participate in company dental and vision insurance programs;
• 401(k) program, including company paid match of up to 3% of annual salary; and
• Paid time off and holiday pay.
Thank you for your interest in Creative Realities. We look forward to hearing from you!
Read LessAbout Creative Realities
Creative Realities, Inc. (NASDAQ: CREX) is a full-service, digital signage solutions company with a passion and purpose of connecting brands and people in spaces and places they love. We design, develop, deploy, and maintain digital experiences that are contextually relevant, omni-channel, and specific to the physical environment. Our approach is consultative, tech-agnostic, and solution centric. Our capabilities are end-to-end with the ability to deploy at scale - whether its thousands of locations or a single flagship experience. We specialize in key verticals including Automotive, C-Store, QSR, Heath Care, Retail, and Sports & Entertainment with extensive experience in how digital transforms these environments. Our purpose-built CMS software and ad-revenue / monetization platforms are considered best in class and serve as the backbone for successful installations and ongoing support. Visit www.CRI.com for our full story.
Areas of Concentration
Digital Signage | A/V | Construction
About the Position
We are looking for Installation Managers who have experience in the A/V, Digital Signage, and construction industries who can manage digital solution installations for our clients. The Installation Manager is the primary interface for account-based clients and are accountable for leading the team through the Installation Planning and Execution phases, creating a predictable experience for both employees and clients alike. This position will oversee several projects with similar scopes of work for multiple accounts. You will work closely with Program Manager of your assigned business vertical and client account managers to forecast and plan installations for each client account assigned.
Key Responsibilities:
• Responsible for planning, facilitating, and administering the installation project.
• Coordinate internal resources and installation sub-contractors to ensure that all elements of the overall solution are properly and effectively deployed.
• Manage and eliminate problems so that projects are consistently delivered on-time and meet client expectations.
• Identify, assess and communicate with all stakeholders
• Manage the triple constraints on any given project: Schedule, Cost and Quality
• Manage overall project timelines and milestones by working with cross functional team leads, while considering budget, schedule and quality of the project
• Assume full ownership for the project and escalate to senior management as needed to ensure company and client goals are met
• Manage/initiate all project billing per the SOW
• Participate in weekly project reviews with internal teams and clients as required
• Ensure client and internal milestones are met and appropriate approvals are obtained and documented
• Administrative Activities
o Collect and maintain all required project artifacts
o Work with Account Managers to create change orders as required
o Manage/initiate all project billing per the SOW
o Provide timely and professional client service to ensure client’s expectations and needs are met
o Ensure client and internal milestones are met and appropriate approvals are obtained and documented
o Review Budget vs. Actuals on all projects weekly to ensure we are within scope
o Provide Weekly update to management on install success/fail metrics
Education and Experience
• 5+ years project related experience
• Knowledge of digital signage, commercial display solutions, and/or interactive kiosk industries preferred
• Bachelor’s Degree preferred
• AVIXA CTS and/or Digital Signage Federation certification desired
• Experienced user of software CRM tools. Proficient with Microsoft Office applications.
• Strong technical aptitude and ability to translate technical concepts for non-technical buyers
Key Competencies/Behaviors
• Highly flexible and able to respond quickly to unforeseen changes in projects and customer requirements
• Self-motivated, achievement-oriented with superior planning and time management skills
• Excellent written communication and presentation skills
• Team oriented; Ability to collaborate cross functionally and to influence without direct authority
• Positive attitude; willingness and initiative to learn
• Must be comfortable working in a deadline-oriented, fast paced business environment with shifting priorities
Our Core Values The ideal candidate represents these six core values:
• Passionate: We are a group of passionate people. This is the best way to describe TEAM CRI. We work hard and have fun along the way!
• Respectful: We value diversity, merit and unique contributions. We foster a trusting, open and inclusive environment. We treat our clients, partners and our team in a manner that reflects these values.
• Do the Right Thing: We do what we say we will do. Our actions shall always be fully transparent and genuine. Our dealings with clients, co-workers and partners must always be conducted with honesty.
• Helps First: We are stronger when we work together. We help first—whether it’s with our clients or our internal teams.
• Nimble Minded: When conventional thinking and processes fail, we want to be the first to provide fresh ideas and solutions. We break through adversity and respond quickly.
• Expects Excellence: We will measure performance and are accountable for results. We are committed to getting it right.
Benefits
Company paid individual portion of Medical, Life, Long and Short-Term Disability insurances; access to participate in company Dental and Vision insurance programs; eligibility for a high-deductible health plan (HDHP) with HSA option, FSA, DCFSA; 401(k) program, including company paid match of up to 3% of annual salary; paid time off and holiday pay.
Thank you for your interest in Creative Realities! We look forward to hearing from you.
About Creative Realities
Creative Realities, Inc. (NASDAQ: CREX) is a full-service, digital signage solutions company with a passion and purpose of connecting brands and people in spaces and places they love. We design, develop, deploy, and maintain digital experiences that are contextually relevant, omni-channel, and specific to the physical environment. Our approach is consultative, tech-agnostic, and solution centric. Our capabilities are end-to-end with the ability to deploy at scale - whether its thousands of locations or a single flagship experience. We specialize in key verticals including Automotive, C-Store, QSR, Heath Care, Retail, and Sports & Entertainment with extensive experience in how digital transforms these environments. Our purpose-built CMS software and ad-revenue / monetization platforms are considered best in class and serve as the backbone for successful installations and ongoing support. Visit www.CRI.com for our full story.
Areas of Concentration
Digital Signage | A/V Installation | Construction
About the Position
We are looking for an A/V Project Manager who has experience in the A/V installation, Digital Signage, or construction industries who can manage multiple digital solution installations for our clients. The A/V Project Manager is the primary project management lead who is accountable for running multiple AV Install projects through both Installation Planning and Execution phases, creating a predictable experience for both employees and clients alike. This position will a part of a rollout of several projects with similar scopes of work. You will work closely with a Program Manager who is running this business vertical to forecast and plan installations for each customer assigned.
Key Responsibilities
• Responsible for planning, facilitating, and administering the installation projects assigned to them.
• Coordinate internal resources and installation sub-contractors to ensure that all elements of the overall solution are properly and effectively deployed.
• Will serve as first level of technical escalation for installation issues for assigned program team.
• Assisting install managers with more complex installations.
• Identify, assess and communicate with all stakeholders
• Manage the triple constraints on any given project: Schedule, Cost and Quality
• Manage overall project timelines and milestones by working with cross functional team, while considering budget, schedule and quality of the project
• Assume full ownership for the project and escalate to senior management as needed to ensure company and client goals are met
• Manage/initiate all project billing per the SOW
• Participate in weekly project reviews with internal teams and clients as required
• Ensure client and internal milestones are met and appropriate approvals are obtained and documented
• Administrative Activities
o Collect and maintain all required project artifacts
o Work with Account Managers to create change orders as required
o Manage/initiate all project billing per the SOW
o Provide timely and professional client service to ensure client’s expectations and needs are met
o Ensure client and internal milestones are met and appropriate approvals are obtained and documented
o Review Budget vs. Actuals on all projects weekly to ensure we are within scope
o Provide Weekly update to management on install success/fail metrics
Education and Experience
• 7+ years installation project related experience
• Knowledge of digital signage, commercial display solutions, and/or interactive kiosk industries preferred
• Bachelor’s Degree preferred
• AVIXA CTS and/or Digital Signage Federation certification desired
• Experienced user of software CRM tools. Proficient with Microsoft Office applications.
• Strong technical aptitude and ability to translate technical concepts for non-technical buyers
Key Competencies/Behaviors
• Highly flexible and able to respond quickly to unforeseen changes in projects and customer requirements
• Self-motivated, achievement-oriented with superior planning and time management skills
• Excellent written communication and presentation skills
• Team oriented; Ability to collaborate cross functionally and to influence without direct authority
• Positive attitude; willingness and initiative to learn
• Must be comfortable working in a deadline-oriented, fast paced business environment with shifting priorities
Core Values The ideal candidate represents these six core values:
• Passionate: We are a group of passionate people. This is the best way to describe TEAM CRI. We work hard and have fun along the way!
• Respectful: We value diversity, merit and unique contributions. We foster a trusting, open and inclusive environment. We treat our clients, partners and our team in a manner that reflects these values.
• Do the Right Thing: We do what we say we will do. Our actions shall always be fully transparent and genuine. Our dealings with clients, co-workers and partners must always be conducted with honesty.
• Helps First: We are stronger when we work together. We help first—whether it’s with our clients or our internal teams.
• Nimble Minded: When conventional thinking and processes fail, we want to be the first to provide fresh ideas and solutions. We break through adversity and respond quickly.
• Expects Excellence: We will measure performance and are accountable for results. We are committed to getting it right.
Benefits
• Company paid individual portion of medical, Life, Long and Short-Term Disability insurances;
• Access to participate in company dental and vision insurance programs;
• 401(k) program, including company paid match of up to 3% of annual salary; and
• Paid time off and holiday pay.
Thank you for your interest in Creative Realities! We look forward hearing from you.
About Creative Realities
Creative Realities, Inc. (NASDAQ: CREX) is a full-service, digital signage solutions company with a passion and purpose of connecting brands and people in spaces and places they love. We design, develop, deploy and maintain digital experiences that are contextually relevant, omni-channel, and specific to the physical environment. Our approach is consultative, tech-agnostic, and solution centric. Our capabilities are end-to-end with the ability to deploy at scale - whether its thousands of locations or a single flagship experience. We specialize in key verticals including Automotive, C-Store, QSR, Healthcare, Retail, and Sports & Entertainment with extensive experience in how digital transforms these environments. Our purpose-built CMS software and ad-revenue / monetization platforms are considered best in class and serve as the backbone for successful installations and ongoing support. Connect with us at CRI.com for our full story.
Areas of Concentration
Digital Signage | A/V | Construction | Lottery
About the Position
We are looking for a Program Manager who has experience in the A/V, Digital Signage, or construction industries who can manage a business segment of digital solution installations for our clients. Our leadership team will provide the Program Manager of their strategic direction and the goals that the company to is working to achieve. This role will oversee and coordinate different related projects to ensure they all aligned effectively with the organization’s mission and the program’s goals. Their main duties include organizing various projects and activities to improve company efficiencies, building long-term goals for projects management.
Key Responsibilities:
Assist with management and oversight of multiple digital signage install projects within specified business verticals.Provide technical direction to assigned installation Project Managers and Project Coordinators. Act as a liaison to program customers and internal sales teams.Performs administrative duties commensurate with the requirements of the organization, including data gathering, metrics and reports, and provide direction on team project timelines.Demonstrate adaptability when required to meet multiple demands/deadlines, shifting priorities, and rapid change.Demonstrate strong attention to detail with excellent organizational skills to manage and prioritize workload demands of team.Foster a team culture with ability to direct others towards a recommended course of action.Performs other related duties as assigned by the Director of Project Management.Education and Experience
7+ years project related experienceKnowledge of digital signage, commercial display solutions, and/or interactive kiosk industries preferredBachelor’s Degree preferredPMP certification preferredAVIXA CTS and/or Digital Signage Federation certification desiredExperienced user of software CRM tools. Proficient with Microsoft Office applications.Strong technical aptitude and ability to translate technical concepts into clear and concise communications.Key Competencies/Behaviors
Highly flexible and able to respond quickly to unforeseen changes in projects and customer requirementsSelf-motivated, achievement-oriented with superior planning and time management skillsExcellent written communication and presentation skillsTeam oriented; Ability to collaborate cross functionally and to influence without direct authorityPositive attitude: willingness and initiative to learnMust be comfortable working in a deadline-oriented, fast paced business environment with shifting prioritiesCore Values The ideal candidate represents these six core values:
Passionate We are a group of passionate people. This is the best way to describe TEAM CRI. We work hard and we are proud of the results we produce each and every day. And, we have some fun along the way!Respectful We value diversity and unique contributions. We foster a trusting, open and inclusive environment. We treat our clients, partners and our team in a manner that reflects these values.Do the Right Thing We do what we say we will do. Our actions shall always be fully transparent and genuine. Our dealings with clients, co-workers and partners must always be conducted with honesty.Helps First We are stronger when we work together. We help first, no matter what—whether it’s with our clients or our internal teams.Nimble Minded When conventional thinking and processes fail, we want to be the first to provide fresh ideas and solutions. We break through adversity and respond quickly.Expects Excellence What we deliver is what we will be measured on. We are committed to getting it right.Benefits
Company paid individual portion of medical, Life, Long and Short-Term Disability insurances; Access to participate in company dental and vision insurance programs; 401(k) program, including company paid match of up to 3% of annual salary; and Paid time off and holiday pay.
About Creative Realities
Creative Realities, Inc. (NASDAQ: CREX) is a full-service, digital signage solutions company with a passion and purpose of connecting brands and people in spaces and places they love. We design, develop, deploy, and maintain digital experiences that are contextually relevant, omni-channel, and specific to the physical environment. Our approach is consultative, tech-agnostic, and solution centric. Our capabilities are end-to-end with the ability to deploy at scale - whether its thousands of locations or a single flagship experience. We specialize in key verticals including Automotive, C-Store, QSR, Heath Care, Retail, and Sports & Entertainment with extensive experience in how digital transforms these environments. Our purpose-built CMS software and ad-revenue / monetization platforms are considered best in class and serve as the backbone for successful installations and ongoing support. Visit www.CRI.com for our full story.
About the Position
The CRI Support Manager is responsible for leading the day-to-day operations of Creative Realities’ (CRI) Support organization, overseeing Tier 1 and Tier 2 support teams in a 24/7 environment. This role ensures consistent delivery of high-quality support services, adherence to SLAs, and continuous improvement of support processes.
Reporting to the Director of Support, the Support Manager will drive team performance, accountability, and operational excellence while maintaining a strong focus on customer experience.
Key Responsibilities
Team Leadership & Management
Lead, coach, and develop Tier 1 and Tier 2 support staff across a 24/7 support modelConduct hiring, onboarding, performance reviews, and disciplinary actionsEstablish clear expectations, accountability, and performance standardsManage scheduling and coverage to ensure continuous support operationsFoster a high-performance, customer-focused team cultureOperational Management
Oversee daily support operations, ensuring timely response and resolution of ticketsMonitor and manage ticket queues, escalations, and backlogEnforce SLA compliance and ensure service delivery meets defined targetsAct as an escalation point for complex or high-impact issuesCoordinate with internal teams (Engineering, Field Operations, Project Teams) for issue resolutionPerformance & Reporting
Track and report on key performance metrics, including:SLA complianceFirst response timeResolution timeTicket volume and backlogCustomer satisfaction (CSAT), if applicableProvide regular reporting to the Director of Support and executive stakeholdersIdentify trends and implement improvements based on dataProcess Improvement
Develop, implement, and continuously improve support processes and workflowsStandardize ticket handling, escalation procedures, and documentation practicesDrive efficiency and consistency across the support organizationIdentify opportunities for automation and tooling improvementsTechnology & Systems
Utilize and manage support tools such as ServiceNow or similar ticketing systemsSupport environments involving remote device management platforms (e.g., digital signage players, network-connected devices)Ensure accurate documentation of issues, resolutions, and knowledge base articlesEducation and Experience
1–3 years of experience managing a call center or technical support teamExperience operating in a 24/7 support environmentProven leadership experience including hiring, coaching, and performance managementStrong understanding of support metrics, SLAs, and queue managementExperience with ticketing systems such as ServiceNow or similar platformsExcellent communication, organizational, and problem-solving skillsPreferred Qualifications
Experience supporting remote devices, networks, or IoT/digital signage environmentsFamiliarity with remote device management platforms (e.g., RMM tools)Experience working in a fast-paced, multi-client or managed services environmentBackground in IT, networking, or technical troubleshootingKey Competencies/Behaviors
Leadership & accountabilityOperational executionData-driven decision makingProcess improvement mindsetCustomer focusStrong escalation managementWork Environment
24/7 support environment with on-call or after-hours leadership responsibility as neededCollaboration with cross-functional teams across the organizationCore Values The ideal candidate represents these six core values:
Passionate: We are a group of passionate people. This is the best way to describe TEAM CRI. We work hard and have fun along the way!Respectful: We value diversity, merit and unique contributions. We foster a trusting, open and inclusive environment. We treat our clients, partners and our team in a manner that reflects these values.Do the Right Thing: We do what we say we will do. Our actions shall always be fully transparent and genuine. Our dealings with clients, co-workers and partners must always be conducted with honesty.Helps First: We are stronger when we work together. We help first—whether it’s with our clients or our internal teams.Nimble Minded: When conventional thinking and processes fail, we want to be the first to provide fresh ideas and solutions. We break through adversity and respond quickly.Expects Excellence: We will measure performance and are accountable for results. We are committed to getting it right.Benefits
Company paid individual portion of Medical, Dental, Life, Long and Short-Term Disability insurances; access to participate in company Vision insurance and other voluntary benefit programs; eligibility for a high-deductible health plan (HDHP) with HSA option, including HSA company contribution, FSA, DCFSA; 401(k) program, including company paid match of up to 3% of annual salary; paid time off and holiday pay. May be subject to change based on open enrollment periods or at the Company’s discretion.
Read Less
Role Overview
We are looking for an experienced DevOps Engineer to design, build, and scale our infrastructure and deployment systems. You will play a critical role in automating processes, improving system reliability, and enabling rapid, secure delivery of our backend services.
This role requires a strong foundation in cloud infrastructure, containerization, CI/CD, and modern DevOps practices, along with a proactive mindset toward system reliability, observability, and security.
Key Responsibilities
Design, implement, and maintain scalable, highly available backend infrastructureBuild and manage CI/CD pipelines to support rapid and reliable software deliveryAutomate infrastructure provisioning using Infrastructure as Code (IaC) toolsDeploy, manage, and monitor containerized applications using Docker (and orchestration tools if applicable)Manage multi-cloud infrastructure across AWS and Azure environmentsImplement and maintain configuration management using AnsibleImprove system observability through logging, monitoring, and alerting solutionsEnsure high system uptime, performance, and scalability through proactive optimizationCollaborate with development teams to improve build, test, and deployment workflowsEnforce and implement security best practices across infrastructure and application layersParticipate in incident response, root cause analysis, and postmortemsMaintain documentation for infrastructure, processes, and runbooksRequired Qualifications
Strong experience with JavaScript and TypeScript in backend or tooling environmentsProven experience with Node.js in production systemsHands-on experience with Docker and containerized application deploymentExperience with cloud platforms, particularly AWS and AzureExperience with Ansible or similar configuration management toolsSolid understanding of backend server infrastructure and distributed systemsExperience deploying and maintaining production-grade systemsKnowledge of networking fundamentals (DNS, TCP/IP, load balancing, firewalls)Familiarity with Linux-based systems and command-line environmentsUnderstanding of version control systems (e.g., Git) and branching strategiesPreferred Skills
Experience with Infrastructure as Code tools (e.g., Terraform, CloudFormation, Pulumi)Familiarity with container orchestration platforms (e.g., Kubernetes, ECS)Experience implementing CI/CD pipelines (e.g., GitHub Actions, GitLab CI, Jenkins)Strong understanding of monitoring and observability tools (e.g., Prometheus, Grafana, ELK stack, Datadog)Experience with secrets management and secure configuration (e.g., Vault, AWS Secrets Manager)Experience with autoscaling, high availability, and disaster recovery strategiesFamiliarity with API gateways, reverse proxies, and load balancers (e.g., NGINX, HAProxy)Experience with artifact repositories and package managementSecurity & Compliance Expectations
Strong understanding of secure software development lifecycle (SDLC) practicesExperience implementing identity and access management (IAM) policiesFamiliarity with vulnerability scanning, patch management, and dependency securityKnowledge of encryption standards (TLS, data-at-rest encryption)Awareness of compliance frameworks (e.g., SOC 2, ISO 27001, GDPR)Experience with security monitoring, logging, and incident responseNice-to-Have Skills
Experience working with IoT devices (e.g., System on Chip, BrightSign players, Android-based devices)Familiarity with edge computing and remote device managementExperience supporting distributed device fleets at scaleKnowledge of both Linux and Windows operating systems in production environmentsExperience with message queues or streaming platforms (e.g., Kafka, RabbitMQ) Read LessAbout Creative Realities
Creative Realities, Inc. (NASDAQ: CREX) is a full-service, digital signage solutions company with a passion and purpose of connecting brands and people in spaces and places they love. We design, develop, deploy, and maintain digital experiences that are contextually relevant, omni-channel, and specific to the physical environment. Our approach is consultative, tech-agnostic, and solution centric. Our capabilities are end-to-end with the ability to deploy at scale - whether its thousands of locations or a single flagship experience. We specialize in key verticals including Automotive, C-Store, QSR, Heath Care, Retail, and Sports & Entertainment with extensive experience in how digital transforms these environments. Our purpose-built CMS software and ad-revenue / monetization platforms are considered best in class and serve as the backbone for successful installations and ongoing support. Visit www.CRI.com for our full story.
About the Position
The Warehouse Technician is responsible for Configuration and Logistics. Assist in readying digital signage player software, applications and systems for use and deployment by the technical delivery teams in the field. Reporting to the Warehouse Operations Manager, the Warehouse Technician will also assist in Shipping and Receiving, and general Warehouse duties.
Key Responsibilities
Device Configuration: Assist in configuration and customize hardware devices, including computers, tablets, and other technology equipment, to meet client requirements and specifications.Quality Assurance: Assist in thorough testing and quality assurance checks on configured devices to ensure they meet performance standards and are free from defects. Troubleshooting: Diagnose and resolve hardware and software issues during the configuration and imaging process.Documentation: Assist in Maintaining detailed records of configurations, imaging processes, and troubleshooting procedures. Project Manager Communication: Collaborate with project managers to gather configuration requirements and provide updates on project progress. Software Updates: Keep up to date with software releases and updates, ensuring that imaged devices have the latest software versions and security patches.Inspection: Collaborate with clients to gather configuration requirements and provide updates on project progress.Verifying Contents: Ensuring that the contents of a shipment match the purchase order or invoice Shipping: Pick and pack items to be shipped. Also, checking outbound shipments, ensuring items match pick ticket.Key Competencies/Behaviors
Proven experience in device configuration and imaging. Experience in Shipping and Receiving. Strong troubleshooting and problem-solving skills Effective ability to troubleshoot computer issues. Excellent attention to detail and accuracy. Effective communication and collaboration skills. Ability to manage multiple tasks and meet deadlines. Ability to lift 50+ lbs. Effective time-management skills. Knowledge of hardware components and device specifications. Proficiency with Microsoft 365 products. Ability to follow instructions written and verbal.Core Values The ideal candidate represents these six core values:
Passionate: We are a group of passionate people. This is the best way to describe TEAM CRI. We work hard and we are proud of the results we produce each and every day. And, we have some fun along the way!Respectful: We value diversity, merit and unique contributions. We foster a trusting, open and inclusive environment. We treat our clients, partners and our team in a manner that reflects these values.Do the Right Thing: We do what we say we will do. Our actions shall always be fully transparent and genuine. Our dealings with clients, co-workers and partners must always be conducted with honesty.Helps First: We are stronger when we work together. We help first, no matter what—whether it’s with our clients or our internal teams.Nimble Minded: When conventional thinking and processes fail, we want to be the first to provide fresh ideas and solutions. We break through adversity and respond quickly.Expects Excellence: We will measure performance and are accountable for results. We are committed to getting it right.Benefits
Company paid individual portion of Medical, Life, Long and Short-Term Disability insurances; access to participate in company Dental and Vision insurance programs; eligibility for a high-deductible health plan (HDHP) with HSA option, FSA, DCFSA; 401(k) program, including company paid match of up to 3% of annual salary; paid time off and holiday pay.
Read LessAbout Creative Realities
Creative Realities, Inc. (NASDAQ: CREX) is a full-service, digital signage solutions company with a passion and purpose of connecting brands and people in spaces and places they love. We design, develop, deploy and maintain digital experiences that are contextually relevant, omni-channel, and specific to the physical environment. Our approach is consultative, tech-agnostic, and solution centric. Our capabilities are end-to-end with the ability to deploy at scale - whether its thousands of locations or a single flagship experience. We specialize in key verticals including Automotive, C-Store, QSR, Heath Care, Retail, and Sports & Entertainment with extensive experience in how digital transforms these environments. Our purpose-built CMS software and ad-revenue / monetization platforms are considered best in class and serve as the backbone for successful installations and ongoing support. Visit www.CRI.com for our full story.
About the Position
The Account Coordinator is a key member of the CRI Account Management Team, providing day-to-day support to Account Managers in servicing assigned client accounts. This role is responsible for assisting with client communications, quote preparation, order processing, and internal coordination to ensure a seamless client experience.
The Account Coordinator will develop a working knowledge of the digital signage industry and CRI’s products and services to effectively support client needs and internal processes. This position plays a critical role in maintaining accurate data, coordinating cross-functional activities, and ensuring timely execution of client requests. The ideal candidate is detail-oriented, responsive, and highly organized, with a strong customer service mindset.
Key Responsibilities
Support Account Managers in maintaining client relationships and ensuring client satisfactionAssist with onboarding new clients from the New Business Development teamEnter, update, and maintain accurate sales pipeline activity in the CRM systemMaintain and update customer records in the customer service databaseAssist in preparing, reviewing, and managing client quotes (standard and custom)Coordinate with Account Managers to ensure quotes align with client requirementsSupport Sales Order processing, including validation and submission to Accounting and Operations upon receipt of Purchase OrdersHelp coordinate project handoff meetings from Sales to Operations and AccountingAssist the Account Manager with internal communication with other departments (Engineering, Operations, Accounting) to support project executionAssist in gathering project requirements and preparing internal documentation (e.g., content and engineering briefs)Respond to client inquiries and route requests appropriately to Account Managers or internal teamsSupport invoicing requirements and ensure proper documentation is in placeStay up to date on CRI products, services, and internal processesKey Competencies / Behaviors
Strong organizational skills with high attention to detailExcellent written and verbal communication skillsTeam-oriented with the ability to collaborate across departmentsProactive, dependable, and responsive with a strong sense of accountabilityAbility to manage multiple tasks and prioritize in a fast-paced environmentPositive attitude and willingness to learn and grow within the roleCustomer service mindset with a focus on responsiveness and accuracyAbility to follow established processes while identifying opportunities for improvementComfortable working with deadlines and shifting prioritiesAdditional Information
This is a support role; account ownership and revenue responsibility reside with Account ManagersOccasional extended hours may be required during peak periods (e.g., quarter-end)Travel not requiredOur Core Values
The ideal candidate represents these six core values:
Passionate We are a group of passionate people. This is the best way to describe TEAM CRI. We work hard and we are proud of the results we produce each and every day. And, we have some fun along the way!Respectful We value diversity and unique contributions. We foster a trusting, open and inclusive environment. We treat our clients, partners and our team in a manner that reflects these values.Do the Right Thing We do what we say we will do. Our actions shall always be fully transparent and genuine. Our dealings with clients, co-workers and partners must always be conducted with honesty.Helps First We are stronger when we work together. We help first, no matter what—whether it’s with our clients or our internal teams.Nimble Minded When conventional thinking and processes fail, we want to be the first to provide fresh ideas and solutions. We break through adversity and respond quickly.Expects Excellence What we deliver is what we will be measured on. We are committed to getting it right.Education and Experience
College degree or equivalent +2 years sales experience with A/V industry knowledge preferred Prior customer service and sales experience is requiredSuccess in building relationships and rapport at all levels of the businessExperienced user of software CRM tools.Proficient with Microsoft Office applicationsTechnical aptitude and ability to translate technical concepts for non-technical buyersBenefits
Company paid individual portion of Medical, Dental, Life, Long and Short-Term Disability insurances; access to participate in company Vision insurance and other voluntary benefit programs; eligibility for a high-deductible health plan (HDHP) with HSA option, including HSA company contribution, FSA, DCFSA; 401(k) program, including company paid match of up to 3% of annual salary; paid time off and holiday pay. May be subject to change based on open enrollment periods or at the Company’s discretion.
Thank you for your interest in Creative Realities! We look forward to hearing from you.
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