We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the makingand our story is still unfolding.
Energetic and customer-focused, the Team Leader Customer Experience & Outreach drives sales performance and store excellence by leading, coaching, and developing the sales team. Reporting to the Assistant Store Leader Design & Trade, you recruit, train, and mentor associates, including holiday hiring support and performance management. You ensure an exceptional in-store customer experience, guiding clienteling, Registry, CBHCC routines, and concierge coaching. Additionally, you support store operations and activations, including events, demonstrations, brand presentation, financial auditing, scheduling, and expense management, while monitoring floor activity and providing ongoing feedback to maximize team and store success.
A day in the life as a Team Leader, Customer Experience & Outreach...
Lead designated team and manage associate workload as determined in partnership with the Assistant Store LeaderCoach associates on exceptional performance and maintain a strong visible presence in the department/work areaIn coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growthProvide specific and timely feedback about performance directly to associates and share observations with the Assistant Store LeaderPartner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicablePossess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate GuideFocus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performanceEnsure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviorsWhat you'll bring to the table...
Strong communication and interpersonal skillsExcellent organizational and time management skillsStrong problem solving skillsDemonstrated ability to execute and drive resultsRequired to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever neededAbility to work a full time flexible schedule including nights, weekends, and holidays, as neededMajority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothlyAbility to be in the store as the Leader on Duty multiple times a weekHourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance managementWe'd love to hear from you if you have
1+ years customer service or retail leadership experienceExperience with Microsoft Office, Google applications, computer systems and tablet devicesFull-Time roles: open availability to work flexible hours on weekdays, evenings and weekendsEuromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.
The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.
State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Read LessWe inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years the makingand our story is still unfolding.
Strategic and process-driven, the Assistant Store Leader Operations drives efficient store operations and back-of-house excellence. Reporting to the Store Leader and partnering with the Assistant Store Leader Visual, you oversee daily operations including receiving, inventory, fulfillment, and operational standards, ensuring a seamless customer experience. You manage inventory, scheduling, expenses, and store technology, while leading training, onboarding, and ongoing product knowledge for all associates. Collaborating with store leadership, you support operational execution, financial audits, and continuous improvement, mentoring your team to deliver consistent service and operational excellence.
A day in the life as an Assistant Store Leader, Operations...
In collaboration with the Store Leader, manage and delegate workload and ensure execution of plans and strategies across the store and in assigned area. Align with the management team on store business goals as well as the company mission, goals and initiatives to all store associates. Partner with the Store Leader to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training. Analyze reporting daily, weekly, monthly and quarterly and prepare information relating to and/or affecting sales, productivity and budget to communicate to the area, region or national levels. Focus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Leader on Duty (LOD). Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow-up as required. Collaborate with direct reports promote the customer experience and a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates. Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent. Ensure all customers are provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication. Other duties as assigned.
What you'll bring to the table...
Excellent reading and written language skills (English) Strong communication and interpersonal skills Excellent organizational and time management skills Strong proactive problem solving skills Strong delegation skills in support of execution and driving results Proven ability to build a culture focused on success and teamwork Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.
We'd love to hear from you if you have 2+ years customer service or retail leadership experience Experience with Microsoft Office, Google applications, computer systems and tablet devices Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends
Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Crate & Barrel Holdings is an international destination for modern furniture, housewares, and decor. Here, you'll help people Welcome Life In. We currently operate over 100 Crate & Barrel, CB2, and Hudson Grace stores throughout the US and Canada and six US distribution centers, in addition to franchise locations in seven countries. Our associates are fueled by a passion for our brands and united by our shared values. We believe the path to a better world starts at home. We are accountable to our community of associates, customers, and the people who make our products. We curate inspiration for the modern home, connecting the creative work of artisans and designers to people and places around the world. We invite you to come build your dream career with us. Our commitment to our associates is of the utmost importance. One of the reasons the company attracts such a diverse group of associates is that we offer a full menu of benefits that are relevant to their lives, both on and off the job. We are proud to offer a comprehensive compensation and benefits package to support eligible part time and full time associates and their families, including:
Medical/Dental/VisionLife insurance and DisabilityRetirement and 401(k) matchPaid time off, wellness time and volunteer timeMerchandise discount and EAP resourcesTuition ReimbursementMany of these benefits begin on day one, and extend to eligible dependents.
Read LessWe inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the makingand our story is still unfolding.
Maximize company sales growth and profitability by supporting the Store Leader with driving strategic focuses, business goals, and brand alignment with store leaders and associates in partnership with field and corporate leadership in order to deliver an engaging experience to every customer, every time.
A Day in the Life of a Senior Assistant Store Leader...
Manage and direct a team that consists of Assistant Store Leaders and Team Leaders in setting and maintaining sales goals and standards for all associatesSupport in overseeing the total store operations within Purpose Driven Team, Customer Experience, Retail Profitability, and Customer Focused OperationsEvaluate and resolve complex customer service issues, escalating to the Store Leader as neededAccountable to ensuring department is fully staffed at all times by partnering with sales leaders and Store Leader to discuss open roles and develop a strategy to include recruitment, training, and establishing benchAccountable to assessing associate performance and working with sales leaders and Store Leader to create development plans with a focus on promoting internal talentGuide, align and communicate the store business goals as well as the company mission, goals, and initiatives to all sales associatesEstablish and communicate, and manage all critical metrics and expectations within the store, including but not limited to, sales, visual standards, safety, loss prevention, human resources, payroll and scheduling budgets, and trainingEstablish priorities and set direction for the store by conducting weekly walkthroughs in conjunction with the Assistant Store Leaders and Team LeadersAchieve established goals, identify and analyze problems, and offer solutions that produce positive resultsCoach the Assistant Store Leaders and Team Leaders within sales to create individual development plans for all team associatesEffectively respond to and resolve all associate relations-related issues, making recommendations on the appropriate level of corrective action ensuring alignment with the Store LeaderCommunicate with the Store Leader on a regular basis and actively participate in meetings and conference callsEncourage and foster collaboration, cooperation, and co-ownership across all business channelsPromote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associatesEnsure all customers are provided gracious, quick and efficient serviceSupport and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communicationWhat You'll Bring to the Table...
Strong communication and interpersonal skillsExcellent organizational and time management skillsStrong proactive problem solving skillsDemonstrated ability to set expectations and hold others accountableStrong delegation skills in support of execution and driving resultsProven ability to build a culture focused on success and teamworkRequired to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever neededAbility to work a full time flexible schedule including nights, weekends, and holidays, as neededWe'd love to hear from you if you have...
3+ years customer service or retail leadership experienceExperience with Microsoft Office, Google applications, computer systems and tablet devicesFull-Time roles: open availability to work flexible hours on weekdays, evenings and weekendEuromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.
The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.
State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Read LessWe inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the makingand our story is still unfolding.
Energetic and customer-focused, the Team Leader Customer Experience & Outreach drives sales performance and store excellence by leading, coaching, and developing the sales team. Reporting to the Assistant Store Leader Design & Trade, you recruit, train, and mentor associates, including holiday hiring support and performance management. You ensure an exceptional in-store customer experience, guiding clienteling, Registry, CBHCC routines, and concierge coaching. Additionally, you support store operations and activations, including events, demonstrations, brand presentation, financial auditing, scheduling, and expense management, while monitoring floor activity and providing ongoing feedback to maximize team and store success.
A day in the life as a Team Leader, Customer Experience & Outreach...
Lead designated team and manage associate workload as determined in partnership with the Assistant Store LeaderCoach associates on exceptional performance and maintain a strong visible presence in the department/work areaIn coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growthProvide specific and timely feedback about performance directly to associates and share observations with the Assistant Store LeaderPartner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicablePossess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate GuideFocus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performanceEnsure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviorsWhat you'll bring to the table...
Strong communication and interpersonal skillsExcellent organizational and time management skillsStrong problem solving skillsDemonstrated ability to execute and drive resultsRequired to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever neededAbility to work a full time flexible schedule including nights, weekends, and holidays, as neededMajority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothlyAbility to be in the store as the Leader on Duty multiple times a weekHourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance managementWe'd love to hear from you if you have
1+ years customer service or retail leadership experienceExperience with Microsoft Office, Google applications, computer systems and tablet devicesFull-Time roles: open availability to work flexible hours on weekdays, evenings and weekendsEuromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.
The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.
State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Read LessWe inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the makingand our story is still unfolding.
Creative and strategic, the Assistant Store Leader Visual brings the Crate & Barrel brand to life through exceptional merchandising, store presentation, and operational excellence. Reporting to the Store Leader, you lead the visual team in executing seasonal floorsets, maintaining brand standards, and managing product flow from receiving to the salesfloor. You partner closely with Operations and store leadership on daily operationsincluding receiving, inventory management, and maintaining operational standardswhile overseeing the visual budget, supplies, and back-of-house organization. You analyze store KPIs to drive business performance, lead replenishment routines, and manage clearance areas to optimize results. A mentor and educator, you own the scheduling, onboarding, and training of the visual work team, developing their product knowledge and visual skills to deliver compelling brand storytelling and support professional growth.
A day in the life as an Assistant Store Leader, Visual...
In collaboration with the Store Leader, manage and delegate workload and ensure execution of plans and strategies across the store and in assigned areaAlign with the management team on store business goals as well as the company mission, goals and initiatives to all store associatesPartner with the Store Leader to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and trainingAnalyze reporting daily, weekly, monthly and quarterly and prepare information relating to and/or affecting sales, productivity and budget to communicate to the area, region or national levelsFocus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Leader on Duty (LOD)Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow-up as requiredCollaborate with direct reports promote the customer experience and a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associatesCoach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talentEnsure all customers are provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communicationWhat you'll bring to the table...
Excellent reading and written language skills (English)Strong communication and interpersonal skillsExcellent organizational and time management skillsStrong proactive problem solving skillsStrong delegation skills in support of execution and driving resultsProven ability to build a culture focused on success and teamworkAbility to work a full time flexible schedule including nights, weekends, and holidays, as needed.We'd love to hear from you if you have
2+ years customer service or retail leadership experienceExperience with Microsoft Office, Google applications, computer systems and tablet devicesFull-Time roles: open availability to work flexible hours on weekdays, evenings and weekendsEuromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Read LessWe inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the makingand our story is still unfolding.
CB2 Sales Associates are at the core of our customers' experience. Friendly, outgoing and naturally driven, you're a fan of everything we sell. That enthusiasm brings a level of excitement to our stores that makes shopping funand keeps customers coming back.
Under the direction and mentorship of the Leadership Team, your day is dedicated to meeting and exceeding daily sales goals, becoming an expert on our products, answering customers' questions and keeping the salesfloor neat and ready to shop.
A day in the life as a Sales Associate...
Support and maintain store sales and service goals and standards as communicated by the leadership teamActively engage customers and remain attentive to customer needs; with a focus on developing long term relationships with customersPossess and demonstrate company standards in selling, customer service, visual merchandising and teamworkHave awareness of current promotions, brand initiatives/events, store services, collaborations, and promote them to customersMaintain a working knowledge of current products on the sales floor and sell throughout the entire storeAct as a visible and positive presence on the sales floor. Follow posted schedules with regard to zone assignmentsSupport the company's mission, goals, initiatives across all business channels implemented by the company, including applicable key performance indicatorsAssist the leadership team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchaseMaintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy GuidePromote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associatesAssist customers with product selections and process all customer orders or returnsWhat you'll bring to the table...
Excellent interpersonal skills and ability to build rapport with customers and other associatesGeneral office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece or Theatro communication systemAbility to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learningEngage in, maintain and support store safety standards and trainingDemonstrate creative problem solving to maintain a solutions-oriented and teamwork focusWe'd love to hear from you if you have...
Customer service experience preferredRetail experience preferredEuromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.
The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Crate & Barrel Holdings is an international destination for modern furniture, housewares, and decor. Here, you'll help people Welcome Life In. We currently operate over 100 Crate & Barrel, CB2, and Hudson Grace stores throughout the US and Canada and six US distribution centers, in addition to franchise locations in seven countries. Our associates are fueled by a passion for our brands and united by our shared values. We believe the path to a better world starts at home. We are accountable to our community of associates, customers, and the people who make our products. We curate inspiration for the modern home, connecting the creative work of artisans and designers to people and places around the world. We invite you to come build your dream career with us. Our commitment to our associates is of the utmost importance. One of the reasons the company attracts such a diverse group of associates is that we offer a full menu of benefits that are relevant to their lives, both on and off the job. We are proud to offer a comprehensive compensation and benefits package to support eligible part time and full time associates and their families, including:
Medical/Dental/VisionLife insurance and DisabilityRetirement and 401(k) matchPaid time off, wellness time and volunteer timeMerchandise discount and EAP resourcesTuition ReimbursementMany of these benefits begin on day one, and extend to eligible dependents. To learn more about available benefits please click here.
Read LessWe inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the makingand our story is still unfolding.
Strategic and service-driven, the Assistant Store Leader Customer Experience & Outreach drives sales and engagement through hands-on leadership and a passion for delivering results. In this role, you lead sales and service programs, train and coach associates, and implement engagement initiatives that boost customer acquisition, retention, and loyalty. You oversee the performance of key programs such as Design Services, Trade, Registry, and in-store eventsdriving traffic, conversion, and long-term relationships. By analyzing KPIs, managing customer feedback, and maintaining brand standards, you ensure operational excellence and a consistent, elevated store experience. You also manage scheduling, expenses, and safety awareness while driving kitchen and Registry business through proactive outreach and events that bring the brand to life.
A day in the life as an Assistant Store Leader...
In collaboration with the Store Leader, manage and delegate workload and ensure execution of plans and strategies across the store and in assigned area.Partner with the Store Leader to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.Focus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Leader on Duty (LOD).Collaborate with Store Leader and other functional Assistant Store Leaders during new season planning and executionAnalyze results through reporting, translating numbers into actionable behaviors and goals in order to improve KPI results.Ensure all customers are provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow-up as required.Stay up to date on all store initiatives and communications that are received, sharing with associates when appropriate.What you'll bring to the table...
Your sense of personal style with a discerning eye and passion for design and home furnishingsStrong communication, interpersonal, and problem solving skillsStrong delegation skills in support of execution and driving resultsProven ability to build a culture focused on success and teamworkWe'd love to hear from you if you have...
2+ years customer service or retail leadership experienceExperience with Microsoft Office, Google applications, computer systems and tablet devicesFull-Time roles: Open availability to work flexible hours on weekdays, evenings and weekendsEuromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Read LessWe inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the makingand our story is still unfolding.
Confident, strategic, and passionate about retail and home design, Store Leaders drive results through people and performance. In this role, you'll lead a high-performing team dedicated to delivering exceptional customer experiences and driving profitability. You'll ensure a relentless focus on customer satisfaction through engaging in-store interactions, while planning and prioritizing daily operations to achieve topline results and manage expenses effectively. By fostering team talent, implementing new processes, and coaching future leaders, you'll build a culture of accountability, growth, and innovation. Through clear strategy and delegation, you'll bring initiatives to life and deliver consistent, measurable success.
A Day in the Life as a Store Leader...Lead the Assistant Store Leaders and Team Leaders in setting and maintaining sales, customer service and visual merchandising goals and standards for all associates.Guide, align and communicate the store business goals as well as the company mission, goals, and initiatives to all store associates.Establish and communicate, and manage all critical metrics and expectations within the store, including but not limited to, sales, visual standards, safety, loss prevention, human resources, payroll and scheduling budgets, and training.Establish priorities and set direction for the store by conducting weekly walkthroughs in conjunction with the Assistant Store Leaders and Team Leaders.Achieve established goals, identify and analyze problems, and offer solutions that produce positive results.Coach the Assistant Store Leaders and Team Leaders to create individual development plans for all team associates.Address all associate relations-related issues effectively, being sensitive to issues that need to be addressed by the Area/Regional Leader.Communicate with area/regional management on a regular basis and actively participate in meetings and conference calls.Encourage and foster collaboration, cooperation, and co-ownership across all business channels.Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.Ensure all customers are provided gracious, quick and efficient service. Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.Other duties as assigned.What You'll Bring to the Table...Excellent reading and written language skills (English)Strong communication and interpersonal skillsExcellent organizational and time management skillsStrong proactive problem solving skillsDemonstrated ability to set expectations and hold others accountableStrong delegation skills in support of execution and driving resultsProven ability to build a culture focused on success and teamworkRequired to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed.Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly.Ability to be in the store as the Leader on Duty multiple times a week.Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management.We'd Love to Hear From You If You Have...3+ years customer service or retail leadership experienceExperience with Microsoft Office, Google applications, computer systems and tablet devicesEuromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.
The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.
State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Read LessWe inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the makingand our story is still unfolding.
Energetic and customer-focused, the Team Leader Customer Experience & Outreach drives sales performance and store excellence by leading, coaching, and developing the sales team. Reporting to the Assistant Store Leader Design & Trade, you recruit, train, and mentor associates, including holiday hiring support and performance management. You ensure an exceptional in-store customer experience, guiding clienteling, Registry, CBHCC routines, and concierge coaching. Additionally, you support store operations and activations, including events, demonstrations, brand presentation, financial auditing, scheduling, and expense management, while monitoring floor activity and providing ongoing feedback to maximize team and store success.
A day in the life as a Team Leader, Customer Experience & Outreach...
Lead designated team and manage associate workload as determined in partnership with the Assistant Store LeaderCoach associates on exceptional performance and maintain a strong visible presence in the department/work areaIn coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growthProvide specific and timely feedback about performance directly to associates and share observations with the Assistant Store LeaderPartner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicablePossess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate GuideFocus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performanceEnsure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviorsWhat you'll bring to the table...
Strong communication and interpersonal skillsExcellent organizational and time management skillsStrong problem solving skillsDemonstrated ability to execute and drive resultsRequired to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever neededAbility to work a full time flexible schedule including nights, weekends, and holidays, as neededMajority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothlyAbility to be in the store as the Leader on Duty multiple times a weekHourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance managementWe'd love to hear from you if you have
1+ years customer service or retail leadership experienceExperience with Microsoft Office, Google applications, computer systems and tablet devicesFull-Time roles: open availability to work flexible hours on weekdays, evenings and weekendsEuromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Crate & Barrel Holdings is an international destination for modern furniture, housewares, and decor. Here, you'll help people Welcome Life In. We currently operate over 100 Crate & Barrel, CB2, and Hudson Grace stores throughout the US and Canada and six US distribution centers, in addition to franchise locations in seven countries. Our associates are fueled by a passion for our brands and united by our shared values. We believe the path to a better world starts at home. We are accountable to our community of associates, customers, and the people who make our products. We curate inspiration for the modern home, connecting the creative work of artisans and designers to people and places around the world. We invite you to come build your dream career with us. Our commitment to our associates is of the utmost importance. One of the reasons the company attracts such a diverse group of associates is that we offer a full menu of benefits that are relevant to their lives, both on and off the job. We are proud to offer a comprehensive compensation and benefits package to support eligible part time and full time associates and their families, including:
Medical/Dental/VisionLife insurance and DisabilityRetirement and 401(k) matchPaid time off, wellness time and volunteer timeMerchandise discount and EAP resourcesTuition ReimbursementMany of these benefits begin on day one, and extend to eligible dependents. To learn more about available benefits please click here.
Read LessEnergetic and customer-focused, the Team Leader Customer Experience & Outreach drives sales performance and store excellence by leading, coaching, and developing the sales team. Reporting to the Assistant Store Leader Design & Trade, you recruit, train, and mentor associates, including holiday hiring support and performance management. You ensure an exceptional in-store customer experience, guiding clienteling, Registry, CBHCC routines, and concierge coaching. Additionally, you support store operations and activations, including events, demonstrations, brand presentation, financial auditing, scheduling, and expense management, while monitoring floor activity and providing ongoing feedback to maximize team and store success.
A day in the life as a Team Leader, Customer Experience & Outreach...
Lead designated team and manage associate workload as determined in partnership with the Assistant Store LeaderCoach associates on exceptional performance and maintain a strong visible presence in the department/work areaIn coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growthProvide specific and timely feedback about performance directly to associates and share observations with the Assistant Store LeaderPartner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicablePossess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate GuideFocus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performanceEnsure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviorsWhat you'll bring to the table...
Strong communication and interpersonal skillsExcellent organizational and time management skillsStrong problem solving skillsDemonstrated ability to execute and drive resultsRequired to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever neededAbility to work a full time flexible schedule including nights, weekends, and holidays, as neededMajority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothlyAbility to be in the store as the Leader on Duty multiple times a weekHourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance managementWe'd love to hear from you if you have...
1+ years customer service or retail leadership experienceExperience with Microsoft Office, Google applications, computer systems and tablet devicesFull-Time roles: open availability to work flexible hours on weekdays, evenings and weekendsEuromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.
The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.
State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
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