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CPG Sorting Technologies
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  • Customer Service Manager  

    - San Diego County
    CPG Sorting Technologies For nearly five decades, CPG Sorting Technolo... Read More
    CPG Sorting Technologies For nearly five decades, CPG Sorting Technologies has been a leader in the waste and recycling industry, specializing in the design, manufacture, installation, and service of innovative material recovery facilities and advanced sorting machinery. Known for superior engineering, innovative designs, and high-quality, turnkey solutions—including both new installations and retrofits—the organization is recognized for operating with high integrity and exceptional customer service. Job Overview We are seeking an experienced and driven Customer Service Manager to lead our customer service team and ensure exceptional service delivery. This role serves as a key liaison between customers, distributors, and internal teams, helping to improve processes, enhance customer satisfaction, and support overall business goals. The ideal candidate is a strong leader with a background in manufacturing or distribution, who thrives in a fast-paced environment and is passionate about delivering high-quality customer experiences. Duties Lead, mentor, and develop the customer service team to achieve departmental and company goals Establish and monitor KPIs related to customer satisfaction, order accuracy, and issue resolution Develop and improve customer service processes, policies, and workflows Manage escalated customer issues and ensure timely, effective resolution Collaborate with Sales, Operations, and other teams to ensure smooth order fulfillment Oversee sales orders, returns, and credit/debit memos within the ERP system Analyze customer service data to identify trends and opportunities for improvement Drive continuous improvement initiatives to enhance efficiency and customer experience Support service dispatch coordination and scheduling needs Prepare reports and updates for leadership on performance and initiatives Qualifications: Bachelor’s degree in Business Administration, Management, or related field (preferred) Minimum 5 years of customer service experience in a manufacturing or distribution environment At least 2 years of leadership or supervisory experience Strong leadership and team development skills Excellent analytical and problem-solving abilities Strong communication and presentation skills Ability to multitask and prioritize in a fast-paced environment Experience with ERP systems (EPICOR preferred) Proficient in Microsoft Word, Excel, and Outlook Work Environment Otay Mesa location: 6795 Calle De Linea, San Diego, CA 92154 Occasional visits to the manufacturing floor may be required to support project needs. Some tasks may require light physical activity beyond typical office conditions. To learn more about our company and the work we do, please visit our website: Read Less
  • Company Description MSS, Inc., based in Nashville, Tennessee, designs... Read More
    Company Description MSS, Inc., based in Nashville, Tennessee, designs and manufactures advanced sensor-based optical sorting equipment for the recycling and waste management industry. Since 1974, MSS has served a variety of applications, including single and dual-stream MRFs, plastic recycling, construction and demolition recycling, metal recycling, and electronic scrap processing. As a division of the CPG Group, MSS is part of a team dedicated to delivering high-quality recycling equipment and turnkey systems to empower customers as industry leaders. Role Description This is a full-time, on-site role located in Nashville, TN, for a Field Installation Technician. The Field Installation Technician's primary responsibilities will be the assembly and setup of the equipment for a customer project. This will include coordinating with the Service Manager, Project Manager, subcontractors and customer the installation of the machinery and equipment in the customer facility. The installation will include testing and adjusting or recommendations to bring the equipment to an operating state. Complete tasks related to the installation, power up and setup of the equipment and software. This position will install machine components, route and terminate pneumatic lines, route and terminate flexible electrical conduits and the related wiring/cabling Responsibilities: Install, commission, maintain, repair, and set up sensor-based sorting equipment. Assemble machine components and perform mechanical alignment using hand and power tools. Route and terminate pneumatic lines, electrical conduits, and wiring/cabling. Conduct pre-shipment testing and quality control following company procedures. Perform onsite service, preventative maintenance, and equipment cleaning. Produce detailed service reports, PM trip reports, and other required documentation. Establish strong relationships with customers and maintain clear communication. Support the production team as needed. Perform other duties as assigned. Required Qualifications: 2+ years of hands-on experience in similar duties. Ability to follow instructions and retain technical information. Adaptability and flexibility to changing priorities. Strong communication skills for collaborating with coworkers, management, customers, and subcontractors. Proficiency with hand tools, power tools, meters, and gauges. Ability to read mechanical and electrical blueprints and schematics. Ability to work efficiently under time constraints. Preferred Qualifications: Knowledge of machine design, repair, and maintenance. Understanding of electrical and electronic circuits and diagnostic tools. Basic knowledge of mechanical, pneumatic, and electrical systems. General PC skills, including minor troubleshooting. Prior ERP experience. Bilingual English-Spanish preferred. Licenses/Certifications: Valid driver's license with a clean record. Ability to obtain a passport. Work Conditions: Work in indoor and outdoor environments. Flexible shifts with the ability to adapt to changing schedules at customer sites. On-call availability with possible overtime or weekend work. Ability to lift up to 70 lbs. Travel: Travel to customer job sites is required, including weekend and multi-week trips. Estimated time away from the office: 30–40%. MSS, Inc. 300 Oceanside Dr, Nashville, TN 37204 651-578-12669 | mssoptical.com Read Less

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