We are seeking a Hotel Night Auditor to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.
Responsibilities:
Register and assign rooms to guestsConfirm phone and online reservationsRespond to guest needs, requests, and complaintsCollect payment from departing guestsKeep records of occupied rooms and guestsCommunicate pertinent guest information to designated departmentsQualifications:
Previous experience in customer service, front desk service, or other related fieldsAbility to build rapport with guestsStrong organizational skillsExcellent written and verbal communication skillsCompany DescriptionWe are a hospitality employer that encourages each employee to Lead, take ownership, and deal with situations of all kinds with a sense of urgency. While this document describes the general nature and level of work being performed by people assigned to this job, we encourage and expect our team to go above and beyond the minimum standards at all times to show concern and care for the guest, co-workers and managers. The hotel believes in a culture where team members help each other, and work together in an environment where the most important task is providing exceptional service to guests, at all times.Company DescriptionWe are a hospitality employer that encourages each employee to Lead, take ownership, and deal with situations of all kinds with a sense of urgency. While this document describes the general nature and level of work being performed by people assigned to this job, we encourage and expect our team to go above and beyond the minimum standards at all times to show concern and care for the guest, co-workers and managers. The hotel believes in a culture where team members help each other, and work together in an environment where the most important task is providing exceptional service to guests, at all times. Read Less