It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Summary This position plays a vital role in the intake, reconciliation, and management of sensitive documentation, including original loan files and negotiable instruments. The Processor ensures all materials are accurately logged, inventoried, and handled in accordance with service level agreements and quality standards, while maintaining the integrity and confidentiality of all files. Essential Functions Receive collateral files and prepare them for scanning and digital processing. Perform document scanning and manage post-scan quality control and file organization. Reconcile file contents stored at Iron Mountain with inventory records to ensure accuracy. Process incoming mail and shipments, verifying contents against manifests and logging materials. Manage undeliverable addresses in compliance with contractual requirements. Prepare outbound documents for distribution, including folding and envelope stuffing. Meet established performance metrics related to task volume and accuracy. Support additional duties as assigned by management. Essential Knowledge, Skills, frequently position self to maintain files; occasionally moves boxes weighing up to 30 lbs. Close and distance observation required with ability to observe objects at close range in presence of glare or bright lighting (e.g., computer screen). Must possess the ability to communicate information and ideas so others will understand and have the ability to interact with external and internal stakeholders. NTC Non-Exempt Operations Position The amount of work that needs to be accomplished to service the needs of NTC clients is subject to fluctuations. Due to these fluctuations, NTC may require its employees to move from an area where work is slower to an area where their services are more needed by NTC. The willingness of personnel to assist in or move to other areas within NTC, when needed, is an important factor for the company to meet the needs of our clients. NTC strives to communicate in advance any change in job duties, roles, expectations, etc., however advance notice may not always be possible. Covius is committed to equal opportunity in all employment practices to all qualified applicants and employees without regard to race, color, religion, gender, gender identity, age, national origin, pregnancy, disability, genetics, marital status, military or veteran status or any other protected category as established by local, state, and federal law. This policy applies to all aspects of the employment relationship including recruitment and hiring, placement, promotion, transfer, compensation, disciplinary action, layoff, leaves of absence, training, and termination. All such employment decisions will be made without unlawful discrimination based on any prohibited basis. The essential functions, working conditions and physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Please note that all job descriptions are not intended to be all-inclusive. This job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job. Employees may be required to perform other duties at any time with or without notice to meet the ongoing needs of the organization. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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