Job Title: Case Manager
Job Type: Direct Care
Position Reports to: CSC Case Manager Coordinator
POSITION SUMMARY:
Case Managers work together with other CHF team members to facilitate safety and comprehensive programming for youth in our programs, provide direct supervision, case management services, help facilitate the day-to-day operations and duties, and support. Case Managers support our youth who have experienced homelessness, housing instability, human trafficking, trauma, identify as LGBTQ+, are gender non-conforming and/or who often face multiple issues and have complex needs.
CHF Case Managers utilize strengths-based, harm reduction framework, using trauma-informed practices and value working within a multi-disciplinary team to create a safe inclusive environment for all.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Covenant House Florida reserves the right to unilaterally modify, remove, or add to any of the following:
Build rapport with youth and act as a positive role model and safe adult while maintaining and healthy boundaries. Provide individualized, youth-driven Case Management to youth who are currently staying in places not meant for habitation or unstably housed or who are at scattered site apartments with a Housing First approach. Provide services that guide and advocate for youth in planning future goals and setting attainable objectives. Teach youth the required skills to assist with decision making and establishing readiness to address barriers. Assist clients with building their money management skills by developing financial budgets, ensuring monthly bills are paid, providing assistance with savings plans, and teaching participants how to maintain their own money management accountsProvide support, encouragement, and accountability to youth in their daily activities to fulfill their individualized treatment plan. Prepare youth and families for discharge so they can maintain and build upon their plan achievements. Ensure that case management services are in a culturally competent manner according to CHF Mission, Principles, and Core Values. Maintain consistent communication with the multidisciplinary team by preparing clear and concise case notes and incident reports. Share pertinent information with team members and youth throughout each shift, actively participating in shift transitions and youth reviews. Complete all documentation neatly and accurately into ETO and HMIS systems by the end of each workday (i.e. case records, incident reports, abuse reports). Maintain files and all HUD documentation in accordance with grant requirements.Communicate with CHF team members and the Continuum of Care’s Youth Coordinated Entry System (CES) to ensure a continuum of services. Complete navigation and diversion assignments with youth as directed by CES.Supervise youth, maintain order, and exercise appropriate judgment while on shift to ensure the safety of youth and team members. Assist youth in emergencies as directed by supervisor. Defuse physical and verbal confrontation with youth, using appropriate verbal de-escalation techniques.Facilitate life skills sessions in both individual and group settings to help clients develop and reinforce awareness of safe living, cooking and housekeeping practices androvide weekly monitoring of participant’s apartments for optimal maintenance, cleanliness, safety, and security.Participate in the rotation of coverage and ensure the daily functions of the Welcome Center are completed while on shift. Greeting all youth with absolute respect and unconditional love and assisting them with acclimating to the CHF environment. Continuously monitor current community resources available to youth and share resources with colleagues and youth to help advance youth’s Success Plans, including transporting youth to appointments as appropriate. Monitor participant moving into a new unit, oversee contractor and volunteer support for the move, and maintain relationships with property management team members to ensure adequate living conditions for residents.Provide weekly monitoring of participant’s apartments for optimal maintenance, cleanliness, safety, and security and maintains contact with apartment complex managers to address any issues or concerns regarding the clients and/or apartment issues.Crisis prevention and intervention while adhering to agency protocol for responding, reporting, and seeking support. Maintain safety awareness of situations and spaces. Ensure that work areas are clean, organized and secure before, during and at the end of the shift. Report all maintenance concerns to the Supervisor on Duty.Be timely and present at all scheduled meetings, training sessions, and shifts. Attend trainings and meetings with HSN as assigned.Drive company vehicles to escort youth to and from activities, hospital visits, school, and various other appointments, etc.Perform day-to-day operations and duties in accordance with established policies and procedures.JOB REQUIREMENTS:
EDUCATION:
Bachelor’s degree in human services or related field preferred or equivalent experience in residential program.
EXPERIENCE:
Minimum of 1-2 years’ working experience required, experience working with youth ages 18-24 preferred.
SCHEDULE:
Requires flexibility with weekly work schedule to meet needs of youth between between the hours of Monday to Friday 8am - 6pm
SKILLS:
Must be well organized and have excellent communication skills as demonstrated by concise, timely and professional correspondence, both written and verbal. Must have strong customer service skills. Must have demonstrated ability to maintain order and exercise appropriate judgement in crisis situations. Must be a self-starter and team player with the ability to work with others while communicating respect, mutual support, honesty, and caring to all youth and team members. Demonstrated understanding of conflict resolution skills and sensitivity to culturally diverse populations and computer literacy is required.
TRANSPORTATION:
Valid FL driver’s license and good driving record, required. This position transport youth and team members if required using agency transportation.
WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may work occasionally in outside weather conditions. The noise level in the work environment is usually moderate to loud. Must be able to lift up to 25 lbs. on occasion, bend, sit and stand for prolonged periods of time.
SUPERVISORY DUTIES:
This position does not perform supervisory duties.
EQUIPMENT USED:
Must be able to utilize basic word processing, email, and internet programs.
Due to licensing requirements, Covenant House Florida applicants will not be permitted to begin employment service until they have been cleared by a Florida and national criminal background search. All applicants for employment will be responsible for the cost associated with instituting background checks and will be eligible for reimbursement after 90 days of service.
Equal opportunity is a fundamental principle at Covenant House Florida. Employment and promotional opportunities are based upon individual capabilities and qualifications without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, marital/parental status, political affiliation, citizenship, disability, genetic information, veteran/ military status, or any other protected characteristic as established under law.
Read LessPURPOSE OF POSITION:
The Director of Therapeutic Services and Case Management provides strategic and operational leadership for the agency’s wellness services, including case management, clinical services, health services, parenting education, and nutrition programs. This role ensures the delivery of high-quality, trauma-informed, and youth-centered care across South Florida, while serving as a consultative and supportive resource to Central Florida operations. The Director is responsible for program oversight, team member development, compliance, and outcomes, ensuring all services align with organizational mission, values, and funding requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Covenant House Florida reserves the right to unilaterally modify, remove, or add to any of the following:
Provide leadership and oversight of all clinical services, case management and related wellness programs, ensuring efficient, effective, and compliant service delivery across service areas.Provide regular reports to senior leadership on program progress, challenges, and youth outcomes.Establish and drive program vision, goals, and performance metrics aligned with organizational strategy and funding requirements.Lead the design, implementation, and continuous improvement of programs to meet the evolving needs of youth, utilizing data, outcomes, and best practices in trauma-informed care.Monitor and evaluate program effectiveness through ongoing data collection and analysis; provide regular reports to senior leadership on outcomes, challenges, and program performance.Ensure fidelity to evidence-based and trauma-informed models, including the Transition to Independence Process Model™ (TIP), and Cognitive Behavioral Therapy (CBT). Lead the training, development, supervision, and ongoing performance management of clinical services and programs, ensuring high-quality service delivery. This includes providing consistent, structured supervision; fostering professional growth and accountability; and ensuring timely, thorough performance evaluations across all supervised roles.Oversee assessment, intake, case planning, case review processes, and clinical interventions to ensure timely and appropriate service delivery; ensure integration of mental health, case management, and supportive services.Provide guidance on complex youth cases, including behavioral health and substance use needs, and ensure appropriate referrals, coordination of care, and continuity of services in both locations.Build and maintain relationships with external providers, including mental health agencies, hospitals, and community partners.Ensure compliance with all state licensing regulations, grant requirements, and organizational policies. Oversee quality assurance systems, including documentation, case records, and reporting in required data systems ETO), ensuring accuracy, timeliness, and alignment with funding requirements. Monitor program performance, outcomes, and grant deliverables, ensuring data integrity and achievement of contract objectives.Promote integration and consistent application of the CHI Program Model, including facilitating trainings and supporting team members in applying youth-centered, trauma-informed practices.Oversee coordination with internal departments to support safe, effective facility operations and address maintenance and safety concerns.Provide leadership presence for Safe Haven operations, including administrator-on-call responsibilities and response to critical incidents.Oversee grant compliance, reporting, and documentation, ensuring adherence to requirements, timelines, and data integrity.Manage departmental budgets and support program managers in budget oversight, including explaining variances.Execute people leadership functions, including developing leadership capacity within the management team and fostering a culture of accountability, collaboration, and continuous improvement.Perform additional duties as assigned to support agency operations.JOB REQUIREMENTS:
EDUCATION: Master’s degree in Psychology, Social Work, Mental Health Counseling, Marriage and Family Therapy or a relevant field required. Must hold an active State of Florida Mental Health license such as LCSW, LMHC, LMFT, etc.
EXPERIENCE: Minimum of 7 years of progressive experience in behavioral health, youth services, or human services and a minimum of 3 years of progressive leadership experience in supervising different youth programs including two years supervisory and grant administration experience required
SCHEDULE: This position requires flexibility to meet the needs of youth. This position may be required to be on call weekends and holidays.
SKILLS: Demonstrated ability to lead with initiative and collaborate effectively, fostering a positive, accountable, and supportive environment across multidisciplinary teams. Skilled in supervising, coaching, and developing team members through constructive feedback and performance management. Strong conflict resolution abilities and cultural competence, with sensitivity to diverse and trauma-impacted populations. Extensive knowledge of trauma-informed care and evidence-based practices, applied to program development and service delivery. Experience managing complex, grant-funded programs while ensuring compliance with regulatory, licensing, and funding requirements. Highly effective communicator, able to convey information clearly and professionally in both written and verbal formats. Proficient in using data systems and technology to monitor program performance, maintain accurate documentation, and support continuous quality improvement.
TRANSPORTATION: Must have a valid FL driver’s license and good driving record. May need to transport youth and team members using agency transportation.
WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may work occasionally in outside weather conditions. The noise level in the work environment is usually moderate to loud. Must be able to lift up to 20 lbs. on occasion, bend, sit and stand for prolonged periods of time.
SUPERVISORY RESPONSIBILITIES: This position performs supervisory duties and is part of the Administrator on Call and Residential Administrator On Duty programs.
EQUIPMENT USED: Must be proficient in usage of MS Word, Excel, Outlook, and internet-based software.
Due to licensing requirements, Covenant House Florida applicants will not be permitted to begin employment service until they have been cleared by a Florida and national criminal background search. Please see the link below to the new Care Provider Background Screening Clearinghouse Education and Awareness website. This site was implemented under the directive of HB 531 (2025). As part of these requirements, each specified agency must include a clear and conspicuous link to the webpage on its website and provide the link in all job vacancy advertisements and posts by the qualified entity.
https://info.flclearinghouse.com
All applicants for employment will be responsible for the cost associated with instituting background checks and will be eligible for reimbursement after 90 days of service.
Equal opportunity is a fundamental principle at Covenant House Florida. Employment and promotional opportunities are based upon individual capabilities and qualifications without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, marital/parental status, political affiliation, citizenship, disability, genetic information, veteran/ military status, or any other protected characteristic as established under law.
Read LessPURPOSE OF POSITION: Case management Coordinator is responsible to lead, evaluate, and manage case management and youth services to youth ages 18-22 in the safe haven as they transition to independence. The coordinator will work with team members to enhance service quality to the youth and ensure program activities align with the organization’s mission.
ESSENTIAL DUTIES AND RESPONSIBILITIES:Covenant House Florida reserves the right to unilaterally modify, remove, or add to any of the following:
Provide professional and administrative supervision and support to a team of Intensive case managers and advisors. These services must be rendered in a culturally competent manner according to CHF Mission, Principles, and Core Values.Manage case management operations. Coordinate daily/weekly case management activities in coordination with team members and program leadership. Work with team members to assess current operations, make recommendations of appropriate program design and enhancements, and shape the vision and goals of the program’s transition services. Support positive interactions between youth and staff, providing guidance on resolving conflicts and improving service quality. Maintain safety by assisting in de-escalation when necessary, using appropriate verbal behavioral de-escalation techniques. Must be certified and up to date in Nonviolent Crisis Intervention Training. Provide oversite of assigned grant funded programs to ensure maintenance and quality assurance of accurate and high-quality client records. Ensure that documentation is completed in a timely manner and meets the standards established by state license requirements, funding sources, and agency policies, including filing and tracking data for grant objectives. Utilize and monitor youth information on the agency official data system ETO (Efforts to Outcomes) including all other assigned database systems.Responsible for ensuring all case managers and advisors are addressing and documenting cleanliness concerns with residents and assists case managers and advisors in creating a path of success for the youth to follow. Reports all maintenance concerns to the Operations Department.Provide on-site, senior leadership for Crisis Shelter management (RAOD coverage) as assigned. Provide Administrator on-call services by assisting in problem-solving and/or troubleshooting on youth medical concerns and community issues.Participate in the recruitment and onboarding of case managers and residential advisors, fostering a positive onboarding experience.Mentor and coach employees to competence for diverse learners including individual support meetings, group supervisions and workshops.Facilitate team building activities and provide motivational support by assisting with team member recognition and retention activities. Provide a supportive work environment by creating a culture of inclusion, equity and joy.Collaborate with organizational leaders at various levels to ensure successful delivery of innovative, trauma- informed best practice services to residents. Build and maintain active partnerships with community agencies to address and support the diverse needs of the youth we serve.Drive agency vehicles to escort youth to and from various appointments, if needed.
JOB REQUIREMENTS:
EDUCATION:
Bachelor’s degree in Psychology, Social Work, Behavior Analysis, or related field required; Master’s degree preferred.
EXPERIENCE:
Two (2) years of relevant experience in a leadership or team-support role, ideally within case management or a related field. Two years of case management experience working with at risk youth preferred. Relevant education, certifications, and/or work experience may be considered
SCHEDULE:
This position requires flexibility to meet the needs of youth which may take place outside of regular Monday-Friday business hours; this may include evenings, weekends, and mid shifts. However, this position is typically scheduled Monday-Friday from 9a to 5pm. This position is onsite and does not have the ability to be remote.
SKILLS:
Must be a self-starter and team player with the ability to work well with others. Ability to promote a positive work environment, provide constructive feedback, and exercise appropriate authority when needed. Must have demonstrated ability to maintain order and exercise appropriate judgement in crisis situations including the physical ability to intervene in critical or emergency situations. Excellent communication skills as demonstrated by concise, timely and professional correspondence, both written and verbal. Demonstrated understanding of conflict resolution skills and sensitivity to culturally diverse populations and computer literacy is required.
TRANSPORTATION:
Must have a valid FL driver’s license and good driving record. May need to transport clients/staff if required using agency transportation.
WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may work occasionally in outside weather conditions. The noise level in the work environment is usually moderate to loud. Must be able to lift up to 20 lbs. on occasion, bend, sit and stand for prolonged periods of time. Some weekend/holiday work may be required.
SUPERVISORY DUTIES:
This position performs supervisory duties and is the supervisor/Residential Administrator on Duty (RAOD) during the shift
EQUIPMENT USED:
Must be proficient in usage of MS Word, Excel, Outlook, and internet-based software.
Read LessJob Title: Per Diem Case Manager
Job Type: Direct Care Staff
Department: Residential
Position Reports to: Program Coordinator
ESSENTIAL DUTIES AND RESPONSIBILITIES: Covenant House Florida reserves the right to unilaterally modify, remove, or add to any of the following:
Crisis Prevention and Intervention: Supervise youth, maintain order, and exercise appropriate judgment at all times (i.e. at meal times, on the residential floors, in common areas, on recreations, and during escorts). Assist youth in emergencies as directed by supervisor.Sanctuary and Physical Plant: Maintain a clean and safe environment. Assist and supervise youth in general cleanliness of all residential living and common areas. Ensure that work areas are clean and organized before, during, and at end of shift.Case Management: Greet all youth unconditionally and aid them in assimilating to the CHF environment. Establish rapport and trust with youth. Ensure that services rendered to youth are in a culturally competent manner according to CHF Mission, Principles, and Core Values. Familiarize and assist residents with the assessment process. Guide and advocate for the residents in planning future goals and setting attainable objectives. Provide support, encouragement, and accountability to the youth in their daily activities so they fulfill their plans.Communication: Communicate pertinent information with staff and youth throughout each shift. Communicate respect, mutual support, honesty, and caring to all youth and staff. Take an active part in shift transition and provide vital information about youth and referrals. By the end of each shift, complete all documentation neatly and accurately (i.e. case records, incident reports, abuse reports).Referrals: Assist residents and families with the necessary community resources/referrals to advance youths’ plans, including escorting youth to the appointment as appropriate. Make referrals to other agencies and in-house projects, as well as following up with these referrals.Drive company vehicles to escort youth to and from activities, hospital visits, school, and various other appointments, etc.Must be able to occasionally exert up to 15-20 pounds of force to lift or carry. Must frequently move about both indoors and outdoors..Due to licensing requirements, Covenant House Florida applicants will not be permitted to begin employment service until they have been cleared by a Florida and national criminal background search. All applicants for employment will be responsible for the cost associated with instituting background checks and will be eligible for reimbursement after 90 days of service.
Equal opportunity is a fundamental principle at Covenant House Florida. Employment and promotional opportunities are based upon individual capabilities and qualifications without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, marital/parental status, political affiliation, citizenship, disability, genetic information, veteran/ military status, or any other protected characteristic as established under law.
JOB REQUIREMENTS:
EDUCATION:
Bachelor’s degree in human services, psychology, counseling, criminal justice, or social work required.
EXPERIENCE:
Minimum of two years of work history required. Two years of experience working with at risk youth preferred.
SCHEDULE:
Must be available 6pm-11pm on Saturdays. On-Call position and used on an as-needed basis. There is no guaranteed number of hours or regular work times established.
SKILLS:
Must be a self-starter and team player with the ability to work well with others. Must have demonstrated ability to maintain order and exercise appropriate judgement in crisis situations including the physical ability to intervene in critical or emergency situations. Excellent communication skills as demonstrated by concise, timely and professional correspondence, both written and verbal. Demonstrated understanding of conflict resolution skills and sensitivity to culturally diverse populations and computer literacy is required.
TRANSPORTATION:
Must have a valid FL driver’s license and good driving record. May need to transport clients/staff if required using agency transportation.
WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will frequently move about both indoors and outdoors. The noise level in the work environment is usually moderate to loud. Must be able to lift, carry or push up to 20lbs. on occasion, bend, sit and stand for prolonged periods of time. Some weekend/holiday work may be required.
SUPERVISORY DUTIES:
This position does not perform supervisory duties.
EQUIPMENT USED:
Must be able to utilize basic word processing, email, and internet programs. Must be able to communicate effectively both orally and in written form.
ACKNOWLEDGMENT
I have read this job description and agree with its contents. I realize that other duties may be requested that are not specifically addressed here. I agree to perform these duties as directed by my supervisor when called upon. By signing below, I acknowledge that I can perform all the essential functions and duties described in this job description.
My signature acknowledges I have read my job description, given the opportunity to ask questions and understand the responsibilities of my position.
Read Less