What Makes a McKibbon Guest Services Manager OEM?
As a key member of the property leadership team, the Guest Services Manager is responsible for overseeing the daily operations of the guest services at the hotel to ensure a seamless guest experience. Reporting to the General Manager, the Guest Services Manager will be responsible for addressing guest concerns and requests and maintaining the highest level of ethical leadership to lead the front desk team to deliver excellent customer service while embodying McKibbon’s Guiding Principles. The Guest Service Manager is an OEM (Overtime Eligible Management) position.
A Day in the Life:
You will be responsible for assisting with the overall performance of the property’s front desk department, including guest satisfaction, brand quality assurance, budget and labor. You will act as a main point of contact for guests, ensuring their needs are met efficiently and courteously.You will anticipate guest needs and provide personalized service to enhance their experience.You will supervise the daily operations of the front desk operations and front desk staff, including the supervision of shift closings, bank audits, and daily reports. You will be responsible for scheduling the Front Desk Department and adhering to company labor guidelines to ensure proper coverage. You will train all front desk staff as it relates to brand and company standards to maximize service culture. You will assist with sales and champion the Daily Sell Strategy. You will assist with the implementation of front office programs to enhance the experience and enjoyment of the guests stay. You will be responsible for maintaining compliance and remaining up to date on new initiatives for the brand and company. You will inspect and ensure that safety and security standards are being maintained. You will handle guest complaints and concerns promptly, ensuring appropriate resolutions.You will conduct daily reviews of guaranteed no-show billing, guest ledger, and accounts receivables. You will perform payment processing and ensure that a form of payment is secured on all folios and process payment upon reaching a specific balance.You will be responsible for overseeing the Market (fully stocked, weekly inventory, place orders). You will assist the Executive Housekeeper twice weekly, inspecting guest rooms and public areas and work with both housekeeping, maintenance and other departments to fulfill guest requests.You will cover Front Desk shifts as needed according to the budgeted Labor Plan.Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
Requirements:
Experience working in a hotel as a front desk representative (or equivalent) Experience with major hotel brands like Marriott, Hilton, or Hyatt (highly desired) The ability to work weekends, holidays, and evenings The ability to ensure that hotel policies and brand standards are followed Ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds.Ability to ensure that hotel policies, procedures and brand standards are followed.Maintain a high level of professionalism, trust and responsibility.Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation.Must excel in high-pressure, fast-paced environments.Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.
Ideal Skills & Qualities:
Excellent communication and problem-solving skills The skills and experience to lead a team to consistently deliver exceptional guest service Developing the leadership qualities of all staff Maintaining positive relationships with associates to drive associate satisfactionKnowledge of hotel management PMS systems.Ability to work under pressure and handle difficult situations professionally.Customer focused with a passion for providing exceptional service.Perks & Benefits Beyond the Basics:
We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:
Benefits: Full Time Associates:
Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance
Financial & Occupational Wellness: All Associates
Competitive Compensation with incentives (incentives vary by position)
401K Savings Plan, 50% matching up to 10% of compensation
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development (varies by position)
Personal Wellness: All Associates
Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts
Any state specific holiday, vacation or benefit requirements will apply.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
As a member of the property maintenance team, the Assistant Maintenance Engineer is accountable for ensuring the proper operation of the hotel. From plumbing and electrical systems to HVAC and pool maintenance, you assist with general facility upkeep. Reporting to the General Manager and Chief Engineer, you are expected to deliver high-quality work that minimizes disruption to guests. You bring experience in construction trades, including plumbing, electrical, carpentry, basic heating and air conditioning, swimming pool maintenance, painting, caulking, and related skills. Your role is to
maintain a safe, well-kept property for both your team and guests while upholding McKibbon's Guiding Principles.
A Day in the Life:
Work independently and monitor the operations and functions of the interior and exterior areas of the property.
Follow the guidelines established by McKibbon Hospitality in a manner that offers continued protection of the company’s assets, associates, and guests.
Promote enhanced guest satisfaction.
Perform various engineering skills and construction trades.
Follow all safety protocols when using tools and equipment, and ensure they are stored in their designated areas in an organized and tidy manner.
As needed, train others in engineering skills and construction trades.
Point of contact for maintenance concerns in the absence of the Chief Maintenance Engineer.
Interact with employees and guests and utilize proficient communication skills when communicating in any form.
Help promote a collaborative, proactive, and interactive environment with other associates in the hotel.
Embrace the McKibbon Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
Requirements:
3 years’ minimum experience in a maintenance-type position, preferably in a hotel or apartment environment.
Ability to communicate operational activities, priorities, and problems with management engineers and supervisors.
Knowledge of common causes of equipment malfunction.
Willingness and ability to be the point of contact for maintenance concerns in the absence of the Chief Maintenance Engineer.
Repair and replace basic heating and air conditioner systems.
Perform basic painting and caulking skills.
Ability to use standard hand tools (wrenches, pliers, screwdrivers, hammers, electricity measurements, etc.).
Knowledge of preventative maintenance methods and techniques for maintaining equipment.
The ability to perform tests to check for normal operation of the hotel’s equipment.
Knowledge of how to test pool and spa chemicals.
Knowledge of how to handle fire equipment (hand-held extinguishers, fire hoses, etc.).
Experienced expertise in the construction trades (highly desired).
Previous hotel experience (highly desired).
Must be able to walk, stand, kneel and climb stairs or ladders; lift up to 50 lbs; work in varying indoor/outdoor conditions; and access high or confined spaces as needed.
Ability to perform various maintenance tasks, which may include climbing stairs, walking 10,000 steps or more each day, utilizing power hand tools, and lifting up to 50 pounds.
Ideal Skills & Qualities:
Ability to identify potential maintenance concerns and take appropriate action with minimal supervision.
Problem-solving skills.
Able to determine what action should be taken in response to a customer complaint, comment, or inquiry.
Knowledge and ability to identify the appropriate tools, parts, and equipment for use in performing a maintenance task.
Why McKibbon?
We believe in our Guiding Principles: Think Bigger. Love Your Community. Do the Right Thing. Support Each Other. Make a Lasting Impression. At McKibbon, you’ll join a supportive team that values your work and helps you grow.
McKibbon is an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.
Applicants must be at least 18 years of age, legally authorized to work in the United States, and able to successfully complete any required background screening as a condition of employment.
Perks & Benefits Beyond the Basics:
We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:
Benefits: Full Time Associates:
Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance
Financial & Occupational Wellness: All Associates
Competitive Compensation with incentives (incentives vary by position)
401K Savings Plan, 50% matching up to 10% of compensation
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development (varies by position)
Personal Wellness: All Associates
Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts
Any state specific holiday, vacation or benefit requirements will apply.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
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At McKibbon Hospitality, our Room Attendants/Housekeepers are at the heart of the guest experience. You’ll create a warm, home-like environment by keeping guest rooms clean, comfortable, and inviting, while delivering friendly and helpful service. In return, we offer competitive pay and benefits, a supportive team that feels like family, and plenty of opportunities to learn, grow, and build your career with us.
A Day in the Life:
Maintaining the cleanliness of guest rooms and suites, including bathrooms, living areas, and bed changes.
Working with the housekeeping team to deliver one of the most important parts of the guest experience: spotless, inviting rooms.
Professional, courteous, teamwork to assist the housekeeping and laundry teams in meeting the days demands.
Maintain a clean, stocked housekeeping cart to ensure efficiency in daily tasks and end of shirt prepare cart for next day's service.
Using professional cleaning equipment and chemicals safely and effectively.
Spending much of your day on your feet, moving housekeeping carts, and navigating guest hallways.
Bringing a friendly personality, strong attention to detail, and a desire to make guests feel at home.
Ability to work independently with little supervision.
Strong multi-tasking and time-management skills.
Quick learner with the ability to adapt in a guest-focused environment.
Restocking guest room supplies (toiletries, coffee/tea, towels, etc.).
Reporting maintenance issues or safety concerns to the appropriate department.
Assisting with laundry duties such as collecting, sorting, and transporting linens.
Maintaining housekeeping carts and storage areas in a clean, organized, and fully stocked manner.
Following all safety and sanitation guidelines.
Providing friendly, professional interactions with guests when approached as well as team members.
Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
Job Requirements:
Identification verifying you are at least 18 years of age.
US Citizenship verification is required.
Ability and flexibility to work weekends and holidays.
Ability to lift, pull, and push moderate weight (minimum of 35 lbs.)
Must be able to use stairs and ladders as needed to perform cleaning tasks, including high areas.
Desire to satisfy the needs of others in a fast-paced environment.
Why McKibbon?
We believe in our Guiding Principles: Think Bigger. Love Your Community. Do the Right Thing. Support Each Other. Make a Lasting Impression. At McKibbon, you’ll join a supportive team that values your work and helps you grow.
McKibbon is an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.
Applicants must be at least 18 years of age, legally authorized to work in the United States, and able to successfully complete any required background screening as a condition of employment.
Perks & Benefits Beyond the Basics:
We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:
Benefits: Full Time Associates:
Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance
Financial & Occupational Wellness: All Associates
Competitive Compensation with incentives (incentives vary by position)
401K Savings Plan, 50% matching up to 10% of compensation
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development (varies by position)
Personal Wellness: All Associates
Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts
Any state specific holiday, vacation or benefit requirements will apply.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
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