Position Overview
The Night Auditor is responsible for overseeing the hotel’s nightly operations while ensuring exceptional guest service and accurate financial reporting. This position combines Front Desk responsibilities with accounting and auditing functions to maintain the smooth operation of the property during night hours.
As the hotel operates 24 hours a day, seven days a week, flexibility in scheduling and shifts may be required based on operational needs. The Night Auditor must always project a professional, courteous, and hospitable attitude toward guests and fellow Team Members.
Key Responsibilities
Guest Services & Front Desk Operations
Provide outstanding guest service in a courteous, professional, and efficient manner. Perform guest check-in and check-out procedures accurately and efficiently. Handle guest requests, concerns, and special accommodations promptly and professionally. Answer telephone calls following hotel etiquette standards and within three rings whenever possible. Assist guests with reservations, room assignments, directions, hotel information, and property amenities. Maintain knowledge of guest rooms, room categories, amenities, packages, promotions, discounts, and hotel services. Handle safe deposit box procedures according to hotel policies. Maintain communication with all hotel departments to ensure smooth operations during overnight hours.
Night Audit & Financial Responsibilities
Perform the nightly audit and daily closing procedures for hotel operations. Verify and reconcile daily revenue, payments, billing, cash handling, and financial transactions. Balance and audit Front Desk and outlet transactions for daily sales journal reporting. Reconcile Front Desk and outlet cash deposits daily. Complete and validate operational and financial reports for departments including: Guest Services Pro Shop Pro Shop Grill Restaurant La Casa Verify that all transactions and departmental reports reconcile accurately. Identify, investigate, and report discrepancies, irregularities, or inconsistencies in daily reporting. Run and prepare the daily Flash Report. Complete all required tables, spreadsheets, and supporting documentation using Flash Report information. Prepare operational and financial reports for management review. Maintain confidentiality regarding guest information, hotel operations, and financial records.
Operational & Administrative Duties
Follow all hotel policies, procedures, standards, and internal regulations. Review daily event sheets, bulletin boards, operational updates, and internal communications to remain informed about property activities. Be familiar with AM, PM, and Night shift checklists to ensure continuity between shifts. Monitor hotel activity and assist in maintaining the safety and security of guests, Team Members, and property during overnight hours. Support smooth overnight hotel operations while maintaining high service standards.
Qualifications
Fully bilingual in English and Spanish (required). Previous hotel Front Desk, or Night Audit experience preferred. Strong customer service and communication skills. Ability to work independently and manage overnight operations with minimal supervision. Ability to handle difficult situations professionally and calmly. Ability to work efficiently under pressure in a fast-paced environment. Strong organizational, multitasking, and problem-solving skills. Basic accounting, cash handling, and computer skills required. Guest-focused personality with a professional appearance and attitude. Self-motivated and detail-oriented individual. Flexibility to work overnight shifts, weekends, and holidays as required.
Work Schedule
Overnight shifts, including weekends and holidays. Schedule flexibility may be required based on hotel operational needs. Read LessPosition Summary
The Dishwasher is responsible for maintaining cleanliness in the kitchen and supporting the kitchen staff to ensure the efficient operation of the restaurant. Responsibilities include washing dishes, utensils, and equipment, keeping work areas clean, assisting with basic food preparation tasks, and supporting service when needed. This role is essential to ensure a safe, clean, and organized environment.
Responsibilities
Wash and sanitize dishes, utensils, glassware, pots, pans, and kitchen equipment.Maintain clean workstations, floors, and storage areas in the kitchen.Properly and promptly remove trash and recycling.Assist with unloading and storing food and kitchen supply deliveries.Support kitchen staff with basic food preparation tasks (washing vegetables, portioning ingredients, etc.).Replenish supplies at kitchen stations as needed.Report any equipment malfunctions or safety hazards to the supervisor.Collaborate with kitchen staff to ensure an efficient workflow.Follow safety standards when handling hot, sharp, or heavy objects.Qualifications
High School Diploma or equivalent.Preferably experience in cleaning kitchen utensils and work areas in restaurants, hotels, or food service operations.Basic knowledge of kitchen equipment and industrial cleaning detergents.Bilingual (English/Spanish).Working Conditions
Fast-paced kitchen environment with exposure to heat, steam, and wet surfaces.Physical work, including standing for extended periods, lifting heavy utensils, and moving moderate loads.Frequent use of cleaning detergents, chemicals, and sharp utensils (with caution and protective equipment).Variable schedules, including weekends, nights, and holidays as needed by the restaurant. Read LessPosition Overview
The Inside Property Driver is responsible for providing safe, reliable, and efficient transportation services within the resort premises and, on occasion, outside the property for special cases. This role ensures the smooth movement of employees between designated areas while maintaining the cleanliness, safety, and proper maintenance of transportation vehicles. The driver must hold a valid Category 4 (Cat. 4) driver’s license and demonstrate a commitment to guest and employee safety, professionalism, and excellent service.
Key Responsibilities
Safely transport employees between various resort areas according to scheduled routes or special requests. Provide occasional outside transportation for employees or resort needs as directed by management. Maintain continuous radio communication with the Security Department to ensure safe operations and quick response to any incidents. Ensure transportation vans are kept clean, organized, and in excellent condition at all times. Perform regular vehicle inspections and report any maintenance needs or mechanical issues promptly. Monitor and maintain proper fuel levels, tire pressure, and fluid checks to ensure vehicles remain fully operational. Adhere to all safety, traffic, and resort regulations to protect passengers, property, and equipment. Assist employees and guests with loading and unloading items when necessary. Maintain accurate records of transportation activities, including mileage, fuel usage, and any incidents. Provide friendly and professional service to all employees and guests while maintaining a high level of confidentiality.Qualifications
Valid Category 4 (Cat. 4) driver’s license required.Proven experience as a driver, preferably in a hospitality or resort environment. Clean driving record and knowledge of local traffic laws and safety standards. Ability to operate and maintain large passenger vans or similar vehicles. Strong communication skills and ability to stay calm in emergency situations. Basic knowledge of vehicle maintenance and troubleshooting. Flexibility to work a variety of shifts, including evenings, weekends, and holidays. Ability to lift and carry up to 50 lbs if needed.Key Competencies
Safety and security awareness. Reliability and punctuality. Professionalism and courteous behavior. Attention to detail and cleanliness. Teamwork and effective communication. Read LessAbout Us
Nestled along the stunning coastline of Isabela, our luxury resort offers an unparalleled experience of refined leisure, wellness, and elevated service. With expansive grounds, high-end accommodations, fine dining, golf, and curated guest experiences, we are redefining destination hospitality in Puerto Rico.
We are seeking a Food and Beverage (F&B) Executive Chef as our senior culinary leader who oversees all kitchen operations, menu development, and culinary strategy for Royal Isabela. This role must combine culinary artistry with high-level business management to ensure exceptional dining experiences for our guests and profitability for the organization.
Summary
The F&B Executive Chef is responsible for leading all back-of-house culinary activities. Beyond cooking, the Executive Chef is responsible for administrative and financial management, staff development, and maintaining food quality and safety standards. The Executive Chef drives the culinary vision of the establishment while controlling costs and maximizing operational efficiency.
Key responsibilities
Culinary management and menu designCreative menu development: Designs and plans new menus, special dishes, and banquet offerings that align with the establishment's brand and current culinary trends.Quality and consistency: Sets and maintains high standards for food preparation, taste, and presentation across all food outlets.Recipe development: Creates and standardizes recipes to ensure consistent quality and portion sizes, and to control costs.Food trends: Stays informed on new culinary techniques, ingredients, and industry trends to keep the menu innovative and fresh.Team leadership
Recruitment and training: Hires, trains, and manages all kitchen staff, including sous chefs, line cooks, and other food prep personnel.Scheduling and delegation: Supervises staffing schedules, coordinates tasks, and delegates responsibilities to ensure smooth kitchen operations.Performance management: Conducts performance reviews, provides constructive feedback, and motivates the culinary team.Positive work environment: Fosters a collaborative and supportive atmosphere in the kitchen, a fast-paced and high-pressure environment.Financial and administrative duties
Budgeting and cost control: Oversees and manages the kitchen budget, focusing on controlling food and labor costs to maximize profitability.Inventory and purchasing: Monitors inventory levels and purchases food and supplies from approved vendors, building strong supplier relationships to secure high-quality ingredients at competitive prices.Financial analysis: Reviews financial statements and performance metrics to identify cost-saving opportunities and adjust operations as needed.Operational and compliance standards
Health and safety: Implements and enforces strict food safety, sanitation, and hygiene policies in compliance with all local, state, and federal regulations.Equipment maintenance: Ensures proper operation and maintenance of all kitchen equipment.Customer satisfaction: Addresses customer feedback and special requests to continuously improve the dining experience.Interdepartmental collaboration: Works with other departments, such as front-of-house and events teams, to align on business goals and service expectations.Required skills and qualifications
Education and certification: A culinary arts degree or diploma is typically preferred. Certification as a Certified Executive Chef (CEC) from an organization like the American Culinary Federation is also highly regarded.Experience: A minimum of 5–8 years of progressive culinary experience, with significant time in a leadership or management role, is usually required.Leadership and communication: Exceptional leadership, motivational, and interpersonal communication skills are essential for managing a kitchen team effectively.Business acumen: Strong financial literacy, including budgeting, cost control, and purchasing expertise, is critical for the role.Adaptability: The ability to work well under pressure, manage time effectively, and solve problems quickly is necessary in a dynamic kitchen setting.Culinary expertise: Advanced knowledge of food preparation techniques, cooking methods, and a passion for culinary creativity.Attention to detail: A meticulous nature for ensuring consistency in quality, plating, and food safety.EQUAL OPPORTUNITY EMPLOYER
Royal Isabela is an equal opportunity employer committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We encourage applications from candidates of all backgrounds.
Read LessGeneral Manager – Luxury Resort
Isabela, Puerto Rico | Full-Time | Hospitality & Resort Operations
About Us
Nestled along the stunning coastline of Isabela, our luxury resort offers an unparalleled experience of refined leisure, wellness, and elevated service. With expansive grounds, high-end accommodations, fine dining, golf, and curated guest experiences, we are redefining destination hospitality in Puerto Rico.
As we scale our operations and prepare for continued growth, we are seeking an accomplished General Manager to lead our resort multidisciplinary team and deliver exceptional service, operational discipline, and strategic alignment across all departments.
The Role
The General Manager is the most senior operational leader on property, responsible for the day-to-day management and long-term performance of the resort. This includes full oversight of all operating departments, Guest Services, Housekeeping, Engineering & Landscaping, Food & Beverage, Spa & Wellness, Golf Operations, and Guest Experience.
Reporting directly to ownership, this individual is expected to uphold the brand’s luxury standards, lead with integrity, and drive excellence in every guest and employee interaction.
Key Responsibilities
Lead, supervise, and inspire staff to achieve operational and service excellenceOversee performance in financial, guest experience, operational, and workforce-related key resultsUphold brand identity and guest satisfaction across all service touchpointsMaintain full profitability margins responsibility with a strong focus on cost control, labor management, and revenue optimizationSupport coordination of group events, golf activities, and F&B service quality in collaboration with departmental leadersEnsure resort compliance with all applicable safety, regulatory, and environmental standardsPromote a positive, accountable, and high-performance work culture across the organizationCoordinate directly with ownership and stakeholders on strategic initiatives and reportingChampion continuous improvement, innovation, and cross-functional alignmentWho You Are
A proven leader with 10+ years in luxury hospitality/resort management, including experience in both Rooms and F&B divisionsDeep understanding of high-end service standards, personalized guest experiences, and team engagementStrong business acumen with demonstrated success in financial management and indicators accountabilityExperience working in complex, fast-paced environments requiring strong judgment, coordination, and follow-throughSpanish and English fluency required; local Puerto Rico experience strongly preferredLocation & Work Environment
This position is onsite in Isabela, Puerto Rico, and requires high visibility across the property, active involvement in day-to-day operations, and availability to work weekends, holidays, and irregular hours as required.
Performance Expectations
This role is measured through a Balanced Scorecard framework, focusing on:
Financial PerformanceGuest ExperienceOperational ExecutionPeople & GrowthStrategic OversightWhat We Offer
Opportunity to lead aspecialdestination resort in a breathtaking locationHighly visible leadership role with strategic growth opportunitiesCommitted ownership and cross-functional supportA professional and purpose-driven team cultureReady to lead one of Puerto Rico’s most exclusive hospitality destinations?
Submit your résumé and a short cover letter outlining your leadership style and alignment with luxury service values.
EQUAL OPPORTUNITY EMPLOYER
Royal Isabela is an equal opportunity employer committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We encourage applications from candidates of all backgrounds.
Read LessResumen del Puesto
Responsable de realizar mantenimiento preventivo y correctivo para garantizar el buen funcionamiento de los equipos del hotel. Es responsable de la operación diaria mediante el mantenimiento de sistemas mecánicos, carritos de golf y tareas de mantenimiento general, asegurando un ambiente seguro y eficiente para huéspedes y empleados.
Responsabilidades
Realizar trabajos de mantenimiento preventivo y correctivo en todas las áreas del hotel.Diagnosticar y reparar fallas de mecánica liviana en equipos, herramientas y sistemas operativos.Dar mantenimiento y realizar reparaciones básicas a carritos de golf, incluyendo sistemas mecánicos, eléctricos y baterías.Operar y dar mantenimiento a equipos con motores de dos (2) ciclos, tales como generadores, bombas y equipos de jardinería.Ejecutar trabajos básicos de soldadura para reparaciones menores en estructuras, equipos y mobiliario.Apoyar en tareas de mantenimiento general, incluyendo plomería básica, electricidad básica y carpintería liviana.Inspeccionar periódicamente las áreas asignadas para identificar necesidades de reparación o mantenimiento preventivo.Cumplir con las normas de seguridad, políticas internas y procedimientos establecidos por el hotel.Mantener en buen estado, orden y limpieza las herramientas, equipos y áreas de trabajo.Coordinar los trabajos con el Supervisor de Mantenimiento.Brindar apoyo a otros departamentos cuando sea requerido para garantizar la continuidad operacional y la satisfacción de los huéspedes.Cualificaciones
Curso técnico en mecánica liviana o mecánica generalCursos de capacitación en mantenimiento mecánico (preferible)Adiestramiento técnico relacionado con motores de dos (2) ciclos y/o mecánica de carritos de golf (preferible)Conocimiento básico en mecánica liviana.Conocimiento básico en soldadura.Conocimiento en mantenimiento y mecánica de carritos de golf.Capacidad para identificar y solucionar problemas mecánicos básicos.Habilidad para trabajar de forma independiente y en equipo.Enfoque en seguridad y atención al detalle.Condiciones de Trabajo
Trabajo realizado en ambientes interiores y exteriores.Exposición a herramientas, equipos mecánicos y condiciones climáticas variables.Requiere esfuerzo físico, incluyendo levantar peso, agacharse, caminar y permanecer de pie por períodos prolongados.Horarios flexibles, incluyendo fines de semana y días feriados, según las necesidades operacionales del hotel. Read Less