Job Overview:
The hostess is the first point of contact for guests and plays a crucial role in creating a warm, welcoming, and seamless dining experience. They are responsible for greeting guests, managing reservations, coordinating seating, and assisting with guest inquiries while maintaining the restaurant’s high service standards.
Key Responsibilities:
1. Guest Reception & Greeting:
• Warmly welcome guests upon arrival with a polished and professional demeanor.
• Maintain an inviting entrance and lobby area.
• Offer a sincere farewell and invite guests to return.
2. Reservations & Seating Management:
• Manage the reservation system (OpenTable) and coordinate with Management to optimize seating.
• Communicate wait times accurately and provide comfortable accommodations for waiting guests.
• Escort guests to their table, pulling out chairs when necessary.
3. Guest Relations & Service Coordination:
• Offer personalized service by remembering returning guests and their preferences.
• Communicate special requests, VIP guests, or allergies to servers and management.
• Ensure menus are clean and updated before presenting them to guests.
4. Ambiance & Presentation:
• Maintain a tidy and aesthetically pleasing entrance, lobby, and host stand.
• Adjust lighting, music, and overall ambiance as needed.
5. Communication & Team Support:
• Relay table statuses and guest flow to servers and managers.
• Assist with clearing & resetting tables, answering phone calls, and handling to-go orders when needed.
• Stay updated on menu changes, promotions, and special events.
6. Professionalism & Appearance:
• Follow the restaurant’s dress code and grooming standards.
• Exhibit grace under pressure and maintain composure during peak hours.
Steps of Service for Host / Hostess
1. Pre-Shift Preparation:
• Review the reservation list, noting VIPs, special occasions, and dietary restrictions.
• Ensure the host stand is organized with updated menus, reservation lists, and a seating chart.
• Communicate with the kitchen and management about capacity and pacing.
2. Guest Arrival & Greeting:
• Stand attentively at the entrance, making eye contact and smiling as guests approach.
• Open the door for guests when possible and welcome them warmly.
• Ask for the reservation name or determine if they are walk-ins.
3. Seating & Escorting:
• Confirm seating preferences and availability.
• Lead guests at a comfortable pace, engaging in light conversation.
• Pull out chairs for guests and hand them menus gracefully.
• Inform them of their server’s name and mention any specials or wait times for service.
4. During Service:
• Check in with guests discreetly if they are waiting for others to arrive.
• Communicate with servers and managers about any guest needs or complaints.
• Maintain a welcoming atmosphere at the entrance.
5. Handling Waitlists & Walk-Ins:
• Provide an accurate wait time estimate and offer seating at the bar if available.
• Take guest contact details for waitlist updates.
• Offer a small gesture of hospitality (e.g., a glass of champagne for VIPs or special occasions).
6. Guest Departure & Farewell:
• Thank guests for dining and invite them to return.
• Offer to assist with coats or calling a car service if necessary.
• Ensure they leave with a lasting positive impression.
7. Post-Shift Duties:
• Organize the reservation book for the next shift.
• Clean and restock the host stand.
• Debrief with the team about any VIP guests or issues to note for future service.
Read LessPosition Objective:
Coordinate and oversee the organization’s purchasing process, ensuring efficiency, cost reduction, and compliance with quality, sustainability, and ethical standards in all procurement operations.
Key Responsibilities:
Coordinate the purchasing process through the identification and selection of suppliers, contract negotiation, and strategic relationship management, aiming to achieve cost savings and quality improvements.Assist in developing and implementing purchasing strategies and policies aligned with organizational objectives, promoting sustainable and ethical procurement practices.Conduct market analysis to identify trends, pricing, and supplier capabilities, ensuring a competitive advantage in purchasing activities.Collaborate cross-functionally with internal teams, including Finance, Operations, and Legal, to ensure compliance and alignment with business requirements.Monitor supplier performance and conduct periodic reviews to ensure adherence to contractual terms and service level agreements (SLAs).Manage purchasing projects, ensuring timely delivery and coordination of resources to meet project milestones.Identify and mitigate risks in the supply chain, ensuring business continuity through effective supplier management.Support with monthly reports.Requirements:
Bachelor’s degree in business administration, Industrial Engineering, Logistics, or a related field.Proven experience in purchasing, procurement, and supplier management.Strong knowledge of market analysis, contract negotiation, and project management.Excellent communication and cross-functional collaboration skills.Ability to work in a fast-paced, dynamic, and results-oriented environment.Strong analytical and problem-solving abilities.Demonstrated ethical standards and responsibility in supplier management.Bilingual (English/Spanish)Key Competencies:
Analytical thinking and problem-solving.Results-oriented and continuous improvement mindset.Professional ethics and responsibility in supplier management. Read LessDescripción general
Los restaurantes operan 7 días a la semana. Todos los Compañeros de Trabajo deben estar conscientes que, de ser necesario, se moverá al Compañero de Trabajo de su horario acostumbrado si así el negocio lo exige. Asimismo, esto es un negocio de hospitalidad y una atmósfera hospitalaria y servicio debe proyectarse en todo momento.
Responsabilidades
Montar la estación asignada correctamente y a tiempo para cada período de servicio.Cerciorarse de que todos los alimentos sean preparados de acuerdo a las recetas establecidas.Cerciorarse de que la calidad y la cantidad de la comida sea la correcta.Cerciorarse de que la comida sea enviada al área correcta y a tiempo.Después de finalizar el servicio debe apagar y limpiar las tapas de los hornos y el área de trabajo.Cerciorarse de que las tablas de la producción se estén siguiendo correctamenteCualificaciones
Conocimientos técnicos y experiencia culinariaConocimiento de las mejores prácticas culinariasCapaz de manejar situaciones difíciles de manera efectivaCapaz de trabajar de manera rápida y eficiente, especialmente bajo presión.Horarios de trabajo flexibles sujetos a las exigencias del negocio. Read LessPosition Summary
The Dishwasher is responsible for maintaining cleanliness in the kitchen and supporting the kitchen staff to ensure the efficient operation of the restaurant. Responsibilities include washing dishes, utensils, and equipment, keeping work areas clean, assisting with basic food preparation tasks, and supporting service when needed. This role is essential to ensure a safe, clean, and organized environment.
Responsibilities
Wash and sanitize dishes, utensils, glassware, pots, pans, and kitchen equipment.Maintain clean workstations, floors, and storage areas in the kitchen.Properly and promptly remove trash and recycling.Assist with unloading and storing food and kitchen supply deliveries.Support kitchen staff with basic food preparation tasks (washing vegetables, portioning ingredients, etc.).Replenish supplies at kitchen stations as needed.Report any equipment malfunctions or safety hazards to the supervisor.Collaborate with kitchen staff to ensure an efficient workflow.Follow safety standards when handling hot, sharp, or heavy objects.Qualifications
High School Diploma or equivalent.Preferably experience in cleaning kitchen utensils and work areas in restaurants, hotels, or food service operations.Basic knowledge of kitchen equipment and industrial cleaning detergents.Bilingual (English/Spanish).Working Conditions
Fast-paced kitchen environment with exposure to heat, steam, and wet surfaces.Physical work, including standing for extended periods, lifting heavy utensils, and moving moderate loads.Frequent use of cleaning detergents, chemicals, and sharp utensils (with caution and protective equipment).Variable schedules, including weekends, nights, and holidays as needed by the restaurant. Read LessPosition Summary
Royal Isabela LLC is seeking a dedicated and detail-oriented Cook to join our culinary team in our restaurant. The Cook is responsible for preparing, cooking, and presenting high-quality food according to the restaurant’s recipes and standards, ensuring the kitchen is clean and organized, and adhering to all safety and hygiene regulations. This role requires constant collaboration with other kitchen staff and front-of-house team members to deliver an exceptional dining experience for our guests.
Key Responsibilities
Food Preparation
Prepare ingredients by washing, chopping, and measuring items according to recipes or the chef’s instructions.Cook menu items in cooperation with the rest of the kitchen staff.Ensure all food is prepared in a timely manner and meets quality standards.Cooking and Plating
Follow recipes and presentation specifications accurately.Operate kitchen equipment (grills, fryers, ovens, etc.) safely and efficiently.Plate dishes attractively and consistently for service.Kitchen Organization & Cleanliness
Maintain a clean and organized workstation at all times.Sanitize food preparation areas and equipment in accordance with health and safety regulations.Dispose of waste and recycling properly.Inventory & Stock Management
Monitor ingredient stock levels and notify the supervisor when supplies are low.Assist with receiving and storing food deliveries following FIFO (First-In, First-Out) standards.Label and date all food items properly.Compliance & Safety
Adhere to all food safety and hygiene regulations.Wear appropriate protective gear and maintain high standards of personal hygiene.Report any food safety concerns or equipment malfunctions immediately.Teamwork & Communication
Work collaboratively with other kitchen staff and front-of-house team members.Communicate effectively regarding orders, timing, and food quality.Assist in training new kitchen staff when needed.Education & Experience Requirements
Minimum of 1 year of cooking experience, preferably in a hotel or restaurant environment.Preferably knowledgeable in culinary techniques and kitchen equipment operation.Preferably experienced in inventory management and food control.
Core Competencies
Strong teamwork and effective communication skills.Attention to detail and commitment to quality.Ability to work under pressure and manage multiple tasks simultaneously.Knowledge of food safety and hygiene standards.Proactive and willing to learn and teach culinary procedures.Working Conditions
Availability to work evenings, weekends, and holidays.Ability to stand for long periods, lift up to 50 lbs, and perform repetitive movements.Outdoor kitchen environment with exposure to heat and noise.
Benefits
Competitive salary and benefits package.Opportunity to work in a prestigious resort and golf club environment.Professional development and growth opportunities.Supportive and collaborative work culture. Read LessJob Overview:
The Opening Bartender is responsible for setting up the bar for seamless service, ensuring all ingredients, tools, and prep work are completed before guests arrive. This role requires exceptional cocktail knowledge, organizational skills, and efficiency to maintain the high standards of a luxury dining establishment.
Key Responsibilities:
1. Pre-Shift Bar Setup
• Arrive punctually, groomed, and in proper uniform.
• Ensure bar stations are fully stocked with liquor, wine, mixers, and fresh ingredients.
• Prepare garnishes, fresh juices, syrups, and house-made ingredients.
• Check ice levels and glassware inventory.
• Test bar equipment, ensuring functionality (shakers, blenders, glass washers, etc.).
• Review reservations for VIPs, special requests, and guest preferences.
• Confirm cocktail menu updates and daily beverage specials.
2. Guest Arrival & Greeting
• Welcome guests warmly as they approach the bar.
• Engage in friendly conversation while maintaining professionalism.
• Offer water and present the cocktail menu.
3. Beverage Service & Order Taking
• Suggest specialty cocktails, wine pairings, or top-shelf spirits.
• Take orders efficiently and confirm guest preferences (e.g., spirit-forward, citrusy, sweet).
• Prepare and serve drinks with precision, ensuring correct presentation.
4. Bar Maintenance & Guest Experience
• Maintain a clean and organized bar throughout service.
• Monitor guest engagement and anticipate their needs.
• Provide recommendations and educate guests on spirits and cocktail pairings.
5. Handing Over to the Evening Shift
• Restock and refill liquor, mixers, and garnishes for the next shift.
• Clean and sanitize the bar area, glassware, and tools.
• Communicate any guest preferences or special requests to the dinner bartender.
Position Summary
Royal Isabela LLC is seeking a dedicated and detail-oriented Guest Services Manager to play a vital role in managing and optimizing our guest services for our exclusive luxury hotel and prestigious 18-hole golf course. The Guest Services Manager is responsible for overseeing and supporting the front desk, concierge, bell, and guest relations teams to ensure exceptional guest experiences. This role ensures service standards are consistently met, supervises daily operations, coordinates cross-departmental communication, and supports system implementations while maintaining a high level of professionalism and guest satisfaction.
Key Responsibilities
Supervise and support front desk, concierge, bell, and guest relations teams to ensure seamless service delivery.Train, coach, and schedule staff to uphold resort service standards and guest experience goals.Handle guest inquiries, special requests, and complaints with professionalism and efficiency, ensuring prompt resolution.Monitor group blocks, verifying accuracy of reservations and packages.Ensure package reservations are properly set up and experiences are coordinated with relevant departments.Review reservations through Opera and TravelClick systems to ensure accuracy.Maintain updated package information and communicate package details to relevant departments for flawless execution.Manage guest-facing email accounts (Experience, Info, Reservations), ensuring timely responses and proper handling.Ensure team training on property systems, reservation accuracy, and professional email communication.Assist the Sales Manager with groups, VIP arrivals, and special requests, ensuring personalized and seamless service.Oversee the implementation and training of new systems (Opera, Symphony, Shift4), ensuring smooth adoption across departments.Support the restaurant team during system transitions with operational guidance and troubleshooting.Create and manage weekly schedules for Guest Services, Bellpersons, and Drivers, ensuring optimal coverage.Maintain direct communication with masseuses and experience providers to ensure requests are handled efficiently.Manage member profiles, applying membership rates and creating rates according to membership type.Collaborate with housekeeping, food & beverage, recreation, and other departments to ensure a consistent guest experience.Oversee check-in and check-out procedures to maximize efficiency and accuracy.Manage VIP and group arrivals, ensuring personalized service and attention to detail.Monitor guest feedback through surveys, online reviews, and direct interaction to identify areas for improvement.Prepare and review guest service reports, occupancy trends, and performance metrics.Ensure compliance with safety, security, and brand standards.Lead initiatives to enhance guest loyalty, retention, and satisfaction scores.Education & Experience Requirements
Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.Minimum of 3–5 years of guest services or front office management experience in a luxury resort or hospitality environment.Experience with Opera, TravelClick, Symphony, Shift4, or equivalent property management systems strongly preferred.Proven track record in staff supervision, training, and scheduling.Experience handling guest complaints, VIP service, and group bookings.Core Competencies
Strong leadership and team management skills.Excellent communication and interpersonal abilities (bilingual required: English/Spanish).High level of professionalism, discretion, and problem-solving skills.Detail-oriented with strong organizational and multitasking ability.Customer service driven, with a focus on guest satisfaction and loyalty.Proficiency in Microsoft Office Suite and property management systems.Ability to work under pressure, handle multiple priorities, and maintain a positive attitude.
Benefits:
Competitive salary and benefits package.Opportunity to work in a prestigious resort and golf club environment.Professional development and growth opportunities.A supportive and collaborative work culture. Read LessPosition Overview
The Inside Property Driver is responsible for providing safe, reliable, and efficient transportation services within the resort premises and, on occasion, outside the property for special cases. This role ensures the smooth movement of employees between designated areas while maintaining the cleanliness, safety, and proper maintenance of transportation vehicles. The driver must hold a valid Category 4 (Cat. 4) driver’s license and demonstrate a commitment to guest and employee safety, professionalism, and excellent service.
Key Responsibilities
Safely transport employees between various resort areas according to scheduled routes or special requests. Provide occasional outside transportation for employees or resort needs as directed by management. Maintain continuous radio communication with the Security Department to ensure safe operations and quick response to any incidents. Ensure transportation vans are kept clean, organized, and in excellent condition at all times. Perform regular vehicle inspections and report any maintenance needs or mechanical issues promptly. Monitor and maintain proper fuel levels, tire pressure, and fluid checks to ensure vehicles remain fully operational. Adhere to all safety, traffic, and resort regulations to protect passengers, property, and equipment. Assist employees and guests with loading and unloading items when necessary. Maintain accurate records of transportation activities, including mileage, fuel usage, and any incidents. Provide friendly and professional service to all employees and guests while maintaining a high level of confidentiality.Qualifications
Valid Category 4 (Cat. 4) driver’s license required.Proven experience as a driver, preferably in a hospitality or resort environment. Clean driving record and knowledge of local traffic laws and safety standards. Ability to operate and maintain large passenger vans or similar vehicles. Strong communication skills and ability to stay calm in emergency situations. Basic knowledge of vehicle maintenance and troubleshooting. Flexibility to work a variety of shifts, including evenings, weekends, and holidays. Ability to lift and carry up to 50 lbs if needed.Key Competencies
Safety and security awareness. Reliability and punctuality. Professionalism and courteous behavior. Attention to detail and cleanliness. Teamwork and effective communication. Read LessOverview
The hotel business functions seven days a week, 24 hours a day. All Team Members must realize this fact and be aware that at all times it may be necessary to move Team Members from their accustomed shift as business demands change. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.
Responsibilities
Set up beverage assigned beverage cart with appropriate number and type of beverages according to policies advocated by the facility.Perform checks to see if dates of expiration on non-alcoholic beverages are valid.Obtain wines and other alcoholic drinks from the bar and sign a receipt for them.Maintain knowledge of beverage prices and dates to be able to talk intelligently to customers.Greet guests in a friendly manner and inquire their beverage requests.Perform maintenance and minor repair work on beverage carts to make sure that they do not breakdown.Provide guests with checks and process payments.Take guests’ signatures on receipts for bills that need to paid along with the guests’ membership subscriptions.Restock carts with beverages, ice, sundries and napkins on a regular basis.Provide beverage information regarding year of making and presentation protocols.Keep beverage carts fueled and clean and store it at the end of each shift.Create and maintain inventory of beverages taken and returned each day.Perform other duties as requested.Qualifications
Basic knowledge and understanding of typical golf course and beverage proceduresAbility to operate golf cartsPresent a positive, professional imageMust be self-motivated and customer service orientedStrong interpersonal and communication skillsReliable and predictable attendanceFully Bilingual a Must(Spanish/English).Position Summary
The Terrace Server is responsible for providing exceptional service to members and guests, ensuring a high-quality dining experience in an exclusive environment. Duties include welcoming guests, presenting menus, taking and serving orders, processing payments, and maintaining the terrace in an organized and clean condition at all times. The role also involves assisting with simple beverage preparation, supporting special events, and coordinating with other departments to deliver efficient and professional service.
Responsibilities
Greet and welcome members and guests upon arrival at the terrace.Present menus and explain daily specials or recommendations.Take clear and accurate food and beverage orders.Confirm and clarify any allergies or dietary restrictions.Serve orders professionally and with proper presentation.Monitor assigned tables to promptly address additional needs.Handle guest complaints or concerns politely and professionally.Operate the cash register and POS system.Process card payments and charge member accounts as needed.Set up and prepare tables (tablecloths, silverware, napkins, glassware).Clear tables of dishes, glasses, and utensils after service.Keep the terrace clean and organized at all times.Restock service stations (sugar, napkins, straws, condiments).Assist with preparation of simple beverages (coffee, soft drinks, beer).Coordinate with the kitchen to ensure timely delivery of orders.Follow hygiene and sanitation protocols (handwashing, use of gloves, safe food handling).Adhere to safety guidelines when carrying trays, hot items, or glassware.Report any incidents or accidents to the supervisor.Comply with club dress code and personal grooming standards.Assist in the setup and service of special events on the terrace.Collaborate with other departments (Pro Shop, kitchen, bar) as required.Qualifications
Previous experience as a server and/or cashier (minimum 1 year in restaurants, bars, or cafés).Knowledge of cash register operations and POS systems.Ability to work flexible schedules, including weekends and holidays.Professional appearance and excellent customer service skills.Basic knowledge of hygiene and food safety practices.Must be at least 18 years of age.Experience in private clubs, golf courses, or upscale venues (preferred).Bilingual (English/Spanish).Basic knowledge of beverages and simple cocktail preparation.Valid health certificate.Benefits
Competitive salary and tips.Opportunity to work in an exclusive club and golf course environment.Training and professional development opportunities.Supportive and collaborative work culture.EEO
