JOB SUMMARY:
The Quality Assurance Manager is responsible for overseeing and managing relationships with other departments and vendors who provide maintenance and constructions services across all buildings, single family and multifamily properties. This role ensures that the maintenance teams and vendors meet obligations, deliver quality of service, and maintain the functionality and safety of all facilities. Performance monitoring and ensuring the delivery of high-quality and cost-effective maintenance services along with operational efficiency and compliance are key responsibilities. This position acts as the subject matter expert for all plumbing, heating, and HVAC systems.
JOB DUTIES AND RESPONSIBILITIES:
Provide leadership, guidance, training and counseling to internal and external maintenance teams.Collaborate with other departments to address maintenance issues and support organizational goals.Develop policies, standards and best practices and ensure compliance and consistency throughout all properties.Enforce compliance with safety regulations and company policies.Develop plans and implement goals and objectives for maintenance operations. Prepare and oversee the administration of internal policies and procedures; interpret and explain applicable rules, laws, and regulations to supervisors and others.Perform QC inspections on property work orders; ensure proper condition of units including compliance with Federal, State and local building, construction and health codes.Coordinate emergency repairs of housing units after accidental damage resulting from such crises as fire, windstorm, or water damage. Includes overseeing emergency procurement of damage mitigation services as needed.Track and assign preventative maintenance, recommend repairs and replacements in line with budget initiatives.Maintain accurate records of maintenance activities and expenses.Mediate issues identified from inspections or complaints; conduct follow up inspections of completed work and repairs.Ensure fire extinguishers and elevators are inspected and in compliance.Maintain confidentiality of all proprietary and/or confidential information.Is available on call for all emergencies.Perform other duties and responsibilities as required.
KNOWLEDGE, SKILLS AND ABILITIES:
Ability to plan and organize workload; Excellent organizational and administrative skillsKnowledge of the principles and methods used in various building construction craft areas including carpentry, plumbing and electrical repair, heating and ventilation, building construction and remodeling; laws, ordinances and codes regulating building construction; appropriate maintenance safety and fire prevention methods in construction.Possess intermediate level computer skills for creation and reporting of maintenance related metrics as well as utilize the Housing Authority’s work order and procurement system. Proficient in Microsoft OfficeMaintain positive working relationships and demonstrate good judgment and integrity with staff, residents, and the public, including diverse groups and individuals.Good working knowledge of safety hazards and precautions pertinent to this position.Ability to communicate effectively both orally and in writing with all levels of management, employees, residents and outside contacts.Ability to develop and implement training lessons.Ability to appraise situations and make decisions.Ability to evaluate quality and completeness of repairs.Ability to read blue printsNormal physical activity can be strenuous and may involve prolonged sitting; climbing; standing; walking; reaching below, at and/or above shoulder height; bending; crouching; stooping; pushing; pulling; crawling; kneeling and twisting for prolonged periods of time (up to 8 hours). Must be able to routinely push, pull and/or lift objects up to 50 pounds. May be required to lift or move over 50 pounds with assistance. Ability to work flexible hours other than 8-5 in variable weather conditions as required to meet Housing Authority goals and objectives.MINIMUM REQUIREMENTS:
Bachelor’s Degree (BA or BS) with related course workFour (4) years of general experience in all phases of building maintenance including carpentry, plumbing and electrical repair, heating and ventilation, and construction and remodeling. An equivalent combination of directly related education and experience may be substituted.Six (6) years of progressive management experienceMust hold a valid Texas Driver License and maintain a satisfactory driving record. Will operate Authority vehicle while on Housing Authority business.PREFERRED EXPERIENCE:
Property ManagementPublic Housing MaintenanceYARDI softwareNOTE: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Read LessJOB SUMMARY:
Under the direction of the Assistant Maintenance Director, performs supervision of maintenance employees. Work may include assignments of considerable difficulty. Responsible for the day-to-day maintenance involved in the upkeep of the property. This includes oversight of a large number of units, higher complexity, higher volume of work orders and repairs and increased responsibility.
Inspects completed and in-progress work to ensure compliance with established state, federal and local regulations. Determines specific procedures, type of equipment needed, type of material needed and crew composition for specific maintenance work. Inspects vacant apartments to identify maintenance requirements. Schedules employees to perform required repairs and clean up. Performs follow-up inspection to insure that proper corrective maintenance action was taken. Reviews supply and equipment bench stock to insure that adequate amounts are in stock. Ensures proper storage and use of supplies and materials. Adapts Housing Authority directives and policy to shop routines. Work requires contact with the public. Performs other duties as assigned.
JOB DUTIES AND RESPONSIBILITIES:
Responsible for the maintenance of the property.Supervises maintenance employees.Inspects completed and in-progress work performed by the property’s employees and hired contractors.Ensures compliance to state and local regulations.Determines crew composition in specific maintenance jobs.Evaluates vacant apartments to identify maintenance requirements for maintenance personnel and hired contractors.Reviews supply and equipment bench stock to insure adequate supply.Adapts Housing Authority directives and policies to shop routine.Inspects work area to determine status of compliance with policies and regulations.Responsible for the adherence to safety by assigned personnel.Performs daily administrative work, including assigned employee timesheets; may perform assignments of average difficulty.Performs other related duties and responsibilities as assigned.JOB REQUIREMENTS and PREFERENCES:
Required Education and Experience: High School graduate or GED equivalent.2. Minimum of four (4) years of general experience is mandatory in all phases of building maintenance including carpentry, plumbing and electrical repair and construction. Must have minimum of two (2) years of supervisory experience. An equivalent combination of directly related education and experience may be substituted.
Required: Must hold a valid Texas Driver License and maintain a satisfactory driver’s record. May operate Authority vehicle while on Housing Authority business.Required: Ability to work flexible hours other than 8-5 in variable weather conditions and overtime as required to meet Housing Authority goals and objectives.KNOWLEDGE, SKILLS and ABILITIES:
Exceptional working knowledge of the materials, equipment, and methods used in repair work.Ability to operate circular saws, electrically operated hand drills, chain saws, sanders, jointers and pipe die.Good working knowledge of safety hazards and precautions pertinent to this position.Ability to maintain and repair all equipment that is utilized including the upkeep of swimming pool.Ability to communicate effectively both orally and in writing.Ability to maintain landscaping and tree trimming.Ability to install carpet, ceramic tile, floor tile and sheetrock.Ability to maintain positive working relationships and demonstrate good judgment and integrity with staff, residents and the public.Ability to deal effectively with diverse groups and individuals.Ability to plan and organize workload.Ability to develop and implement training lessons.Ability to exercise good judgment in appraising situations and making decisions.Ability to wear personal protective equipment and comply with safety requirements.Maintains confidentiality of necessary information.Utilizes supplies and equipment properly and without waste.Works in a safety conscious manner, which insures that safe work practices are used in order not to pose a risk to self and others.Ability to successfully complete related training or classes as assigned by the Housing Authority.Complies with company policies and procedures and local, state, and government regulations, and maintains a dependable attendance record.Physical Demands: Normal physical activity can be strenuous and may involve prolonged sitting; climbing; standing; walking; reaching below, at and/or above shoulder height; bending; crouching; stooping; pushing; pulling; crawling; kneeling and twisting for prolonged periods of time (up to 8 hours). Must be able to routinely push, pull and/or lift objects up to 50 pounds. May be required to lift or move over 50 pounds with assistance. Ability to work under variable weather conditions. Ability to work flexible schedules when required.