My client is a 24/7 essential service company providing specialized cleaning and recovery solutions with professionalism, compassion, and reliability.
We are currently seeking a dependable Office Assistant to join our in-office operations team in Patchogue, NY.
Answer and direct incoming telephone calls with professionalism, courtesy and empathy.Convey the company's value proposition and sell the merits of our services to prospective customers.Engage with previous customers to evaluate their satisfaction and solicit their feedback, including online reviews.Coordinate the processing of insurance claims and maintain accurate and organized records.Arrange appointments for cleanups and dispatch our crime scene cleanup technicians.Communicate via verbal and electronic means with our field technicians to ensure they are properly performing and documenting our services and are delivery the best possible customer experience.Handle sensitive information with confidentiality and discretion.Qualifications:
Previous experience in an administrative role, preferably in a fast-paced office environment.Excellent communication skills, both verbal and written, including comfort with promoting the company's services.Experience processing property and casualty insurance claims is a HUGE plus.Strong organizational skills and attention to detail.Ability to multitask and prioritize tasks effectively.Proficiency in Google Office Suite and/or other relevant software applications such as Hubspot or other CRM software.Sensitivity to the needs of grieving families and the ability to handle emotional situations with empathy and professionalism.Construction Knowledge is a plusHome/Auto Insurance Knowledge is a plusBenefits:
Competitive wages commensurate with experience.Comprehensive benefits package, including health and dental insurance and paid time off.Opportunities for professional development and advancement within the company.Supportive and collaborative work environment with a dedicated team.
Company DescriptionGet paid a retention salary every week for being on-call, in addition to providing a vehicle, credit card and hourly wage with excellent benefits.Company DescriptionGet paid a retention salary every week for being on-call, in addition to providing a vehicle, credit card and hourly wage with excellent benefits. Read Less
