Service Administrator (Analyst – Invoicing)
Position SummaryThe Service Administrator – Invoicing is responsible for reviewing, validating, and closing forklift service work orders for branch operations. This role ensures all labor, parts, travel, and miscellaneous charges are accurately documented and billed in a timely manner. The position plays a key role in supporting revenue capture, customer satisfaction, and operational efficiency by maintaining accurate service records and ensuring completed work orders are invoiced promptly.
Key ResponsibilitiesWork Order Review & Accuracy VerificationReview completed service work orders for completeness and accuracy prior to invoicing.Verify technician labor hours, travel time, parts usage, and outside service charges.Confirm proper coding, pricing, and authorization requirements are met.Ensure customer purchase orders, signatures, and billing instructions are included when required.Identify discrepancies, missing information, or errors and coordinate corrections with technicians, service advisors, or branch leadership.Work Order Closing & InvoicingClose completed work orders in the service management system.Generate accurate customer invoices based on approved work performed.Ensure warranty, internal, contract, and customer-billable work is processed correctly.Meet daily and monthly targets for work order closure and invoice turnaround times.Assist with end-of-month closing activities to reduce aged open work orders.Administrative & Reporting SupportMonitor open work order aging reports and follow up on outstanding items.Maintain organized electronic and system records of service documentation.Provide invoicing status updates to branch management.Support audits by supplying accurate service and billing records.Recommend process improvements to streamline billing and closure processes.Customer & Internal SupportRespond to internal questions regarding invoice status, billing details, and work order corrections.Coordinate with customers as needed regarding billing documentation or purchase order requirements.Work collaboratively with service, parts, rental, and accounting teams.QualificationsEducation & ExperienceHigh school diploma or GED required; associate degree preferred.2+ years of administrative, invoicing, billing, or service operations experience preferred.Experience in forklift, heavy equipment, automotive, or industrial service environments preferred.Skills & CompetenciesStrong attention to detail and accuracy.Ability to interpret service work orders, labor entries, and parts charges.Strong organizational and time management skills.Ability to prioritize high-volume workload in a fast-paced branch environment.Effective communication and follow-up skills.Proficient in Microsoft Office, especially Excel and Outlook.Experience with ERP/service management software preferred.Key Performance Indicators (KPIs)Percentage of work orders invoiced within target timeframeReduction in aged open work ordersInvoice accuracy rateRevenue captured from completed workWarranty/internal billing accuracyWork EnvironmentPrimarily office-based within a forklift branch location.Frequent communication with technicians, service advisors, parts personnel, and customers.Standard business hours with occasional overtime during month-end close.Preferred TraitsProcess-driven and dependableStrong sense of urgencyAnalytical mindsetCustomer-service orientedTeam player with problem-solving abilityPay:
Get paid weekly through Direct DepositBenefits:
Healthcare cost savings401(k) matchingDental insuranceVision insuranceHealth insuranceHealth savings accountLife insurancePaid time offSick daysEssential Duties and Responsibilities:
Analyzes wage and salary reports and data to determine competitive compensation plan.Writes directives advising department managers of Company policy regarding equal employment opportunities, compensation, and employee benefits.Consults legal counsel to ensure that policies comply with federal and state law.Develops and maintains a human resources system that meets top management information needs.Oversees the analysis, maintenance, and communication of records required by law or local governing bodies, or other departments in the organization.Identifies legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance. Studies legislation, arbitration decisions, and collective bargaining contracts to assess industry trends.Writes and delivers presentations to the board, regarding human resources policies and practices.Recruits, interviews, tests, and selects employees to fill vacant positions.Plans and conducts new employee orientation to foster positive attitude toward Company goals.Keeps records of benefits plans participation such as insurance and pension plan, personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and employee statistics for government reporting.Coordinates management training in interviewing, hiring, terminations, promotions, performance review, safety, and sexual harassment.Advises management in appropriate resolution of employee relations issues.Responds to inquiries regarding policies, procedures, and programs.Administers performance review program to ensure effectiveness, compliance, and equity within organization. Administers salary administration program to ensure compliance and equity within organization.Administers benefits programs such as life, health, and dental insurance, pension plans, vacation, sick leave, and leave of absence.Investigates accidents and prepares reports for insurance carrier. Coordinates Safety Committee meetings and acts as Safety Director.Conducts wage surveys within labor market to determine competitive wage rate.Prepares employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separations.Represents organization at personnel-related hearings and investigations.Contracts with outside suppliers to provide employee services, such as temporary employees, and search firms.Supervisory Responsibilities
Provides management direction and counseling.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions.
Educational Requirements:
Language Skills
Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive presentations on controversial or complex topics to top management, and/or boards of directors.
Mathematical Skills
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.,) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Requirements:
Valid California Driver’s License Ability of be insured on company’s policy Ability to work independentlyGood Communication and Customer Service SkillsAbout
We seek an experienced forklift technician with 3+ years' experience in a shop or field setting. Automotive technicians with Experience in Dealership experience setting are also encouraged to apply. Diagnose, adjust, repair, or overhaul mobile mechanical, hydraulic, and pneumatic equipment, such as Forklifts, Scissor Lifts and Articulate Boom equipment, used in construction.
Reporting:
This is considered an hourly position and reports directly to the Shop service manager
Essential Responsibilities:
∞ Overhaul and test machines or equipment to ensure operating efficiency.
∞ Read and understand operating manuals, blueprints, and technical drawings.
∞ Dismantle and reassemble heavy equipment using hoist and hand tools.
∞ Test mechanical products and equipment after repair or assembly to ensure proper performance and compliance with manufacturers’ specifications.
∞ Clean, lubricate and perform other routine maintenance work on equipment and vehicles.
Knowledge, Skills and Experience:
∞ Troubleshooting- determining causes of operating errors and deciding what to do about it. Repairing machines or systems using needed tools.
∞ Equipment Maintenance- Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
∞ Equipment Selection- Determining the kind of tools and equipment needed to do the job.
∞ Installation- Installing equipment, machines, wiring or programs to meet specifications.
∞ Operating Monitoring- Watching gauges, dials, or other Indicators to make sure a machine is working properly.
∞ Problem Sensitivity- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the Problem, only recognizing there is a problem.
∞ Information Ordering- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g.., patterns of numbers, letters, words, pictures mathematical operations).
∞ Manual Dexterity- The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
∞ Near Vision- The ability to see details at close range (within a few feet of the observer).
∞ Multi-limb Coordination- The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
∞ Control Precision- The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
Working Conditions:
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
∞ must be able to wear protective equipment such as goggles, face shield, gloves, and work apron.
∞ Frequently involves heavy lifting, pulling (up to 100 pounds) or working in awkward positions or lying on back working beneath truck.
∞ Uses trade type tools or hand tools.
Additional:
∞ Must have own tools
∞ People with a criminal record are encouraged to apply
∞ Experience in Forklift (Recommended)
Company van providedTraining in both technical and safetySafe and secure workplaceUniforms∞ License/Certification:
Driver's License (Required)Clean DMV record – will be checkedPay:
Get paid weekly through Direct DepositBenefits:
Healthcare cost savings401(k) matchingDental insuranceVision insuranceHealth insuranceHealth savings accountLife insurancePaid time offSick daysReferral programIncentive programSchedule:
Job Type: Full-time / 8-hour shiftMonday - Friday40 hours per weekWork Location: Remote
Job Type: Full-time
Job description:
Overview:
We offer our employees the opportunity to grow personally and professionally, to contribute to the success of a dynamic mid-sized organization, and to serve others in a manner that exceeds their expectations.
We are searching for a Service Dispatcher in a high paced heavy work load with high volume atmosphere. Each day provides a variety of new work orders to assign, dispatching technicians to service heavy equipment repairs, and communicating throughout the day with customers and technicians as workload evolves. Manage open job and track work orders from opening to completion. Review work orders prior to billing, debriefing technicians as needed. Maintaining dispatch board to ensure efficiency of workload with the assistance of GPS. Create and maintain rental contracts as required. Review timecards for accuracy and proper allocations of labor times. Work with other departments as needed, manage preventative maintenance work load.
It takes a special kind of Dispatcher to accomplish these tasks. Do you have what it takes?
A quick thinker with a calm dispositionAble to manage multiple tasks simultaneouslyKeen orientation to detailNeat and organized work habitsProven follow through on daily tasks and projectsBasic computer skills and familiarity with Microsoft OfficeKnowledge of heavy machinery a plusFamiliarity of geographical areas in/around Wilson, Raleigh, Durham, etc.Previous dispatching service technicians preferredWinning attitude and approachable personality are necessitiesTo remain at the top, we will continue to think bigger, work harder, and never give up. Are you ready to join us?
Job Type: Full-time
Benefits:
401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offReferral programVision insuranceSchedule:
8 hour shiftDay shiftMonday to FridayWork Location: In person
Read LessBusiness Development Representative (BDR) - Entry/ Student Level
We are seeking a motivated and curious Business Development Representative who is looking to gain hands-on experience in sales, business development, and marketing. This role is ideal for someone who wants real-world exposure to outbound sales, prospecting, CRM systems, and professional communication.
KEY RESPONSIBILITES
Conduct outbound calls to prospective customers using provided lead listsIdentify and engage with management professionals through phone and email outreachQualify leads and schedule meetings for sales and service representativesFollow established call scripts, email templates, and outreach cadencesAccurately log data into CRMSubmit daily activity and outcome reportsParticipate in training sessions, weekly BDR meetings, and continuous improvement coachingWork closely with sales, service, business development and marketing teamsWHAT YOU'LL LEARN
How sales teams generate, qualify, and advance new business opportunitiesEffective prospect engagement and objection handlingProfessional communication and cross-functional collaborationCRM and lead generation systemsSKILLS
Strong verbal communication skillsMotivated, organized, and driven to achieve resultsBasic computer skills and ability to learn new systemsAbout
We seek an experienced forklift technician with 3+ years' experience in a shop or field setting. Automotive technicians with Experience in Dealership experience setting are also encouraged to apply. Diagnose, adjust, repair, or overhaul mobile mechanical, hydraulic, and pneumatic equipment, such as Forklifts, Scissor Lifts and Articulate Boom equipment, used in construction.
Reporting:
This is considered an hourly position and reports directly to the Shop service manager
Essential Responsibilities:
∞ Overhaul and test machines or equipment to ensure operating efficiency.
∞ Read and understand operating manuals, blueprints, and technical drawings.
∞ Dismantle and reassemble heavy equipment using hoist and hand tools.
∞ Test mechanical products and equipment after repair or assembly to ensure proper performance and compliance with manufacturers’ specifications.
∞ Clean, lubricate and perform other routine maintenance work on equipment and vehicles.
Knowledge, Skills and Experience:
∞ Troubleshooting- determining causes of operating errors and deciding what to do about it. Repairing machines or systems using needed tools.
∞ Equipment Maintenance- Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
∞ Equipment Selection- Determining the kind of tools and equipment needed to do the job.
∞ Installation- Installing equipment, machines, wiring or programs to meet specifications.
∞ Operating Monitoring- Watching gauges, dials, or other Indicators to make sure a machine is working properly.
∞ Problem Sensitivity- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the Problem, only recognizing there is a problem.
∞ Information Ordering- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g.., patterns of numbers, letters, words, pictures mathematical operations).
∞ Manual Dexterity- The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
∞ Near Vision- The ability to see details at close range (within a few feet of the observer).
∞ Multi-limb Coordination- The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
∞ Control Precision- The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
Working Conditions:
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
∞ must be able to wear protective equipment such as goggles, face shield, gloves, and work apron.
∞ Frequently involves heavy lifting, pulling (up to 100 pounds) or working in awkward positions or lying on back working beneath truck.
∞ Uses trade type tools or hand tools.
Additional:
∞ Must have own tools
∞ People with a criminal record are encouraged to apply
∞ Experience in Forklift (Recommended)
Company van providedTraining in both technical and safetySafe and secure workplaceUniforms∞ License/Certification:
Driver's License (Required)Clean DMV record – will be checkedPay:
Get paid weekly through Direct DepositBenefits:
Healthcare cost savings401(k) matchingDental insuranceVision insuranceHealth insuranceHealth savings accountLife insurancePaid time offSick daysReferral programIncentive programSchedule:
Job Type: Full-time / 8-hour shiftMonday - Friday40 hours per weekWork Location: Remote
Job Type: Full-time
About
We seek an experienced forklift technician with 3+ years' experience in a shop or field setting. Automotive technicians with Experience in Dealership experience setting are also encouraged to apply. Diagnose, adjust, repair, or overhaul mobile mechanical, hydraulic, and pneumatic equipment, such as Forklifts, Scissor Lifts and Articulate Boom equipment, used in construction.
Reporting:
This is considered an hourly position and reports directly to the Shop service manager
Essential Responsibilities:
∞ Overhaul and test machines or equipment to ensure operating efficiency.
∞ Read and understand operating manuals, blueprints, and technical drawings.
∞ Dismantle and reassemble heavy equipment using hoist and hand tools.
∞ Test mechanical products and equipment after repair or assembly to ensure proper performance and compliance with manufacturers’ specifications.
∞ Clean, lubricate and perform other routine maintenance work on equipment and vehicles.
Knowledge, Skills and Experience:
∞ Troubleshooting- determining causes of operating errors and deciding what to do about it. Repairing machines or systems using needed tools.
∞ Equipment Maintenance- Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
∞ Equipment Selection- Determining the kind of tools and equipment needed to do the job.
∞ Installation- Installing equipment, machines, wiring or programs to meet specifications.
∞ Operating Monitoring- Watching gauges, dials, or other Indicators to make sure a machine is working properly.
∞ Problem Sensitivity- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the Problem, only recognizing there is a problem.
∞ Information Ordering- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g.., patterns of numbers, letters, words, pictures mathematical operations).
∞ Manual Dexterity- The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
∞ Near Vision- The ability to see details at close range (within a few feet of the observer).
∞ Multi-limb Coordination- The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
∞ Control Precision- The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
Working Conditions:
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
∞ must be able to wear protective equipment such as goggles, face shield, gloves, and work apron.
∞ Frequently involves heavy lifting, pulling (up to 100 pounds) or working in awkward positions or lying on back working beneath truck.
∞ Uses trade type tools or hand tools.
Additional:
∞ Must have own tools
∞ People with a criminal record are encouraged to apply
∞ Experience in Forklift (Recommended)
Company van providedTraining in both technical and safetySafe and secure workplaceUniforms∞ License/Certification:
Driver's License (Required)Clean DMV record – will be checkedPay:
Get paid weekly through Direct DepositBenefits:
Healthcare cost savings401(k) matchingDental insuranceVision insuranceHealth insuranceHealth savings accountLife insurancePaid time offSick daysReferral programIncentive programSchedule:
Job Type: Full-time / 8-hour shiftMonday - Friday40 hours per weekWork Location: Remote
Job Type: Full-time
The Product Support Salesperson is responsible for performing general and specific sales of parts, service, and maintenance programs and selected warehouse products to the highest industry standards.
Salary + Commission ($100k annual potential)
$60k first year Training Salary
Essential Duties and Responsibilities: include the following and other duties as assigned:
Educational Requirements:
High School diploma or equivalentIntermediate computer skills requiredRudimentary knowledge of equipment maintenance procedures, and internal combustion engine design.Physical Requirements: must be able to meet the following physical demands
Walk, stand, sit, bend, stoop, reach, push, pull, squat, kneel, twist, and lifting requirement to a maximum of 75 lbs.Other Requirements:
Forklift Certified (or ability to be certified)Valid California Driver’s License Ability to work independentlyGood Communication and Customer Service SkillsWe offer:
Competitive compensation and company vehicleGenerous benefits package including medical, dental, vision, and life insurance401k with Company Match and profit sharingPaid vacation, sick, and holidaysRole Overview
We are looking for a motivated and well-rounded Marketing Generalist to join our growing team. This is a hands-on role for someone who thrives in a fast-paced environment, can manage multiple projects simultaneously, and knows how to connect marketing activity to real business outcomes. You will work directly with and report to the Director of Marketing & Creative, with close collaboration across the sales and business development teams. This is a high-visibility role with direct access to senior leadership. You will have real ownership over campaigns and initiatives, not just task execution. The right person will grow with the team and have the opportunity to shape how the marketing function develops.
Key Responsibilities
Set up and manage PPC campaigns across relevant platforms, monitoring budgets, performance, and making ongoing optimizations.
Develop and write marketing content including blog posts, campaign copy, social content, sales enablement materials, and supporting collateral.
Build and manage campaign strategies from concept through execution, coordinating timelines, assets, and stakeholders.
Support the sales team and BDR team with marketing materials, campaign follow-up, lead nurturing content, and alignment on outreach strategy.
Collaborate with the BDR and IT teams to integrate CRM marketing needs, including lead flow, data hygiene, campaign tracking, and ensuring marketing and sales systems are properly connected and utilized.
Track and report on marketing KPIs, presenting insights and recommendations to leadership on a regular cadence.
Qualifications
2–4 years of marketing experience, with B2B experience strongly preferred.
Working knowledge of PPC platforms such as Google Ads.
Strong writing skills — you can produce clean, clear, on-brand copy without heavy editing.
Solid project management skills with the ability to juggle competing priorities and meet deadlines without being micromanaged.
Experience coordinating with external vendors, agencies, or media partners.
Experience working cross-functionally with sales, business development, or IT teams.
Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
Experience working with CRM platforms (Dynamix, Sugar CRM)
Nice to Have
Familiarity with marketing automation and lead nurturing workflows.
Basic understanding of SEO and how content supports organic performance.
Experience supporting or collaborating with a sales or BDR function.
Hands-on experience with email marketing platforms.
Benefits:
Healthcare cost savings401(k) matchingDental insuranceVision insuranceHealth insuranceHealth savings accountLife insurancePaid time offSick daysAbout
We seek an experienced forklift technician with 3+ years' experience in a shop or field setting. Automotive technicians with Experience in Dealership experience setting are also encouraged to apply. Diagnose, adjust, repair, or overhaul mobile mechanical, hydraulic, and pneumatic equipment, such as Forklifts, Scissor Lifts and Articulate Boom equipment, used in construction.
Reporting:
This is considered an hourly position and reports directly to the Shop service manager
Essential Responsibilities:
∞ Overhaul and test machines or equipment to ensure operating efficiency.
∞ Read and understand operating manuals, blueprints, and technical drawings.
∞ Dismantle and reassemble heavy equipment using hoist and hand tools.
∞ Test mechanical products and equipment after repair or assembly to ensure proper performance and compliance with manufacturers’ specifications.
∞ Clean, lubricate and perform other routine maintenance work on equipment and vehicles.
Knowledge, Skills and Experience:
∞ Troubleshooting- determining causes of operating errors and deciding what to do about it. Repairing machines or systems using needed tools.
∞ Equipment Maintenance- Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
∞ Equipment Selection- Determining the kind of tools and equipment needed to do the job.
∞ Installation- Installing equipment, machines, wiring or programs to meet specifications.
∞ Operating Monitoring- Watching gauges, dials, or other Indicators to make sure a machine is working properly.
∞ Problem Sensitivity- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the Problem, only recognizing there is a problem.
∞ Information Ordering- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g.., patterns of numbers, letters, words, pictures mathematical operations).
∞ Manual Dexterity- The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
∞ Near Vision- The ability to see details at close range (within a few feet of the observer).
∞ Multi-limb Coordination- The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
∞ Control Precision- The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
Working Conditions:
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
∞ must be able to wear protective equipment such as goggles, face shield, gloves, and work apron.
∞ Frequently involves heavy lifting, pulling (up to 100 pounds) or working in awkward positions or lying on back working beneath truck.
∞ Uses trade type tools or hand tools.
Additional:
∞ Must have own tools
∞ People with a criminal record are encouraged to apply
∞ Experience in Forklift (Recommended)
Company van providedTraining in both technical and safetySafe and secure workplaceUniforms∞ License/Certification:
Driver's License (Required)Clean DMV record – will be checkedPay:
Get paid weekly through Direct DepositBenefits:
Healthcare cost savings401(k) matchingDental insuranceVision insuranceHealth insuranceHealth savings accountLife insurancePaid time offSick daysReferral programIncentive programSchedule:
Job Type: Full-time / 8-hour shiftMonday - Friday40 hours per weekWork Location: Remote
Job Type: Full-time
