Title: Director of Enterprise Data Management – (Subcontract at an NRI)
Through NRI Resource Management Services (RMS), we offer custom talent solutions to help our clients meet their evolving technology and business needs. We help effectively match the right technology professional to their organization, recruiting for contract, contract-to-hire, and direct roles. Our client in (area/region) has an immediate need for a (job title). Please note that this is a (contract/contract to hire/direct hire) opportunity with our client and NOT with NRI.
Position Overview
We are seeking a dynamic and visionary Director of Enterprise Data Management to lead our organization’s data initiatives as Head of Enterprise Data Management. This strategic role is responsible for shaping the future of how data empowers decision-making, innovation, and growth throughout the company. You will build and lead a high-performing team, establish enterprise-wide data governance standards, and ensure our data assets are secure, accessible, and actionable to support business objectives.
Key Responsibilities
· Design and implement a comprehensive enterprise data strategy that aligns with overall business objectives.
· Lead governance, data quality, and compliance efforts across all departments.
· Oversee initiatives to enhance data literacy and promote a data-driven culture throughout the organization.
· Collaborate with Database Operations and business units to optimize data utilization and value.
· Assess, select, and deploy modern data platforms, technologies, and tools.
· Ensure strict adherence to data privacy regulations such as GDPR, PHI, and CUI.
· Contribute to strategic and operational decision-making as an active member of the senior management team.
· Manage and mentor a diverse team of report engineers, analysts, and data governance specialists.
· Perform additional duties as assigned by senior management.
Reporting Structure & Collaboration
· Direct Reports: Data Analysts, Data Reporting Specialists, Data Scientists
· Advisory Role: Development Operations, Database Operations
· Collaborates With: System Administrators, System Engineers, Programmers, Network and Security Engineers
· Works Closely With: Developers, Programmers, Project Managers, Business Analysts
Experience and Qualifications
· Minimum of 10 years’ experience in data management, governance, or analytics leadership roles
· ITIL Certification required
· Preferred certifications: Certified Data Management Professional (CDMP) or Certified Information Management Professional (CIMP)
Education & Certifications
· Bachelor’s degree in Computer Science, Data Science, Information Systems, or a related field
Skills and Competencies
· Demonstrated ability to inspire, energize, and build relationships at all organizational levels
· Proven track record in creating and executing enterprise data strategies
· Expertise in data architecture, cloud platforms (Azure, AWS), and on-premises data lakes
· Thorough understanding of data privacy laws and regulatory frameworks
· Outstanding communication and stakeholder management capabilities
· Experience leading cross-functional teams and driving transformative change
· Commitment to high work standards and reliable follow-through
· Strong analytical, critical thinking, and problem-solving skills, with the ability to escalate issues for resolution as needed
· Skilled in coaching and mentoring junior staff
Work Schedule & Travel
· Core hours: Monday to Friday, 8:00 a.m. – 5:00 p.m.; flexibility required for evenings and weekends to meet position goals and deliverables
· Occasional travel to various Client locations as needed
Title: SaaS & Application Support Manager
Through NRI Resource Management Services (RMS), we offer custom talent solutions to help our clients meet their evolving technology and business needs. We help effectively match the right technology professional to their organization, recruiting for contract, contract-to-hire, and direct roles. Our client in (area/region) has an immediate need for a (job title). Please note that this is a (contract/contract to hire/direct hire) opportunity with our client and NOT with NRI.
Job Purpose/Summary
The SaaS & Application Support Manager is responsible for overseeing the support, administration, and optimization of software-as-a-service (SaaS) applications and critical business software used by the organization. This role manages a team of support analysts and application specialists, ensuring high availability, performance, and user satisfaction across all supported platforms. The successful candidate will lead a team responsible for application support, user issue resolution, vendor coordination, and ongoing system improvements, with a strong focus on operational excellence and manufacturing process continuity.
Primary Duties and Responsibilities
· Lead and manage the application support team, providing direction, coaching, and performance feedback.
· Coordinate escalations with vendors, internal IT, and development teams as needed.
· Oversee day-to-day support and maintenance of enterprise applications
· Oversee the lifecycle of SaaS and enterprise applications, including onboarding, configuration, updates, integrations, and decommissioning.
· Ensure uptime, availability, and performance of business-critical applications used in production planning, inventory control, procurement, and quality assurance.
· Ensure appropriate security, licensing, and compliance practices are followed across all supported applications.
· Maintain documentation for applications, support processes, and user guides.
· Monitor and respond to incidents related to application availability and performance.
· Conduct root cause analysis of recurring problems and implement preventative measures.
· Collaborate with product owners and development teams to resolve complex application issues.
· Serve as the primary point of contact between business units and IT for application-related matters.
· Gather user feedback to identify opportunities for improving application usability and functionality.
· Partner with procurement and finance teams to manage SaaS contracts and vendor relationships.
· After-hours support or project work as needed
· Performs other duties as required by management.
Direct reports/Contacts/Relationships
· Supervisors: Application Support Team
· Works closely with: Project Managers, Business Analysts, Project Portfolio Managers, Stakeholders
· Works regularly with: Developers, Programmers, System Administrators
Experience & Qualifications
· 5+ years of experience in IT application support, with at least 2 years in a leadership or management role.
· Proven experience managing SaaS applications.
· Vendor management and contract negotiation.
Education/Certification
Bachelor's Degree, preferably in Information Systems/Technology Management or related field; equivalent level of education, training, and experience may be consideredSkills & Competencies
· Ability to inspire, energize, develop, and build rapport at all levels within an organization
· Work effectively in a fast-paced and, at times, stressful environment with high-pressure situations that require clear and sound decisions/actions
· A high standard in work quality and the ability to follow through are a must
· Excellent written and verbal communication skills
· Exceptional interpersonal skills; a team player with a proven ability to work across functional areas and all levels of the organization
· Strong critical thinking and problem-solving skills with the ability to assess issues and escalate appropriately for resolution
· Strong supervisory and leadership skills; builds positive working relationships with staff; can effectively lead, coach/mentor junior staff members
· Proven ability to work in an ambiguous environment and collaborate across multiple areas in order to achieve a common business objective
· Ability to multitask, prioritize, and delegate (when appropriate) in order to manage time efficiently and to meet deadlines
Title: Telecommunications & IT Procurement Analyst
Through NRI Resource Management Services (RMS), we offer custom talent solutions to help our clients meet their evolving technology and business needs. We help effectively match the right technology professional to their organization, recruiting for contract, contract-to-hire, and direct roles. Our client in (area/region) has an immediate need for a (job title). Please note that this is a (contract/contract to hire/direct hire) opportunity with our client and NOT with NRI.
Job Purpose/Summary
The Telecommunications and IT Procurement Analyst is responsible for overseeing and optimizing all telecommunications services within the organization—such as landline, mobile, and internet—across different locations. This role includes analyzing telecom usage, auditing vendor bills, finding ways to reduce costs, and implementing process improvements, especially through automation where possible. Additionally, the analyst assists with IT procurement by coordinating with vendors and tracking the lifecycle of IT assets. Their duties also cover sourcing, negotiating, purchasing, and managing the full lifecycle of both telecommunications and IT products and services. By performing these tasks, the analyst helps the organization achieve savings, maintain contract compliance, and ensure vendors deliver top performance—all while supporting IT infrastructure and meeting business needs.
Primary Duties and Responsibilities
· Review and validate monthly invoices from telecom and internet service providers, investigating discrepancies and ensuring prompt resolution.
· Identify, evaluate, and manage suppliers of IT and telecommunications products and services.
· Negotiate contracts and pricing with vendors to achieve cost efficiency and secure favorable terms.
· Oversee purchasing activities for IT hardware, software, cloud services, and telecom plans, ensuring alignment with organizational needs.
· Monitor and assess vendor performance, ensuring service quality and contract compliance.
· Manage renewals of licenses, maintenance agreements, and support contracts in a timely manner.
· Maintain a comprehensive repository of IT and telecom contracts and administer compliance with terms and conditions.
· Collaborate with legal, finance, and IT departments during contract reviews and renewals.
· Analyze spending data to identify savings opportunities and optimize usage across IT and telecom services.
· Forecast and track IT and telecom budgets and expenditures, reporting on key performance indicators, vendor performance, and cost variances.
· Conduct total cost of ownership and ROI analyses for major acquisitions.
· Support IT asset management by coordinating procurement, deployment, and disposal of equipment and services.
· Monitor the lifecycle of telecom devices, software licenses, and hardware assets, ensuring accurate tracking and renewals.
· Serve as the point of contact for procurement-related telecom and IT issues.
· Evaluate current service plans, research vendor offerings, and recommend alternatives to maximize value and minimize expenses.
· Assist in procuring IT equipment, software, and services in accordance with budget and project requirements.
· Track IT hardware and software assets, warranties, and renewals, supporting compliance and documentation efforts.
· Provide onsite support to client sites as needed.
· Perform other duties as assigned by management.
Experience & Qualifications
3+ years of experience in IT or telecom procurement, sourcing, or vendor management.Experience with procurement or IT asset management tools.
Education/Certification
Bachelor's Degree, preferably in Information Technology, Finance, Business Administration or related field; equivalent level of education, training and experience may be considered.
Skills & Competencies
Understanding of IT and telecommunications technologies, services, and terminology.Strong analytical skills with attention to detail.Proficiency in Excel and other data analysis/reporting tools.Strong vendor negotiation or contract review skills.Analytical thinking and problem-solvingFinancial acumen and cost-awarenessAttention to detail and accuracyStrong communication and vendor management skillsA high standard in work quality and ability to follow through is a mustAbility to multitask, prioritize, and manage time efficiently and to meet deadlinesAbility to function well in a fast-paced environmentExceptional interpersonal skills; a team player with proven ability to work across functional areas.
Work Schedule
· Core working hours Monday – Friday 8:00 a.m. to 4:30 p.m.
