ABOUT CORDIAL
We founded Cordial in 2014 on the belief that there should be more humanity and empathy in marketing—both in how brands communicate with their customers and in how technology companies work with brands. We built our company and platform purposefully, driven by a desire to inspire more thoughtful communication and to create experiences that feel more personal and human—for consumers, for the people at the companies we work with, and for Cordial employees. Today, brands like PacSun, Revolve, Abercrombie & Fitch, Realtor.com, L.L. Bean and Forbes rely on Cordial to drive revenue growth by sending a better message.
We chose the name Cordial to symbolize how we empower our clients to communicate with their customers, as well as how we do business: with transparency, collaboration, and trust. We're building a passionate team of individuals willing to learn, grow, and be thoughtfully challenged on a daily basis to continuously improve our product, company, and culture every single day.
OUR VALUES
Communicate better than the restOwn it, every timeSolve client problems tenaciously Make WavesPOSITION SUMMARY
Reporting to our SVP, Sales, we are looking for an experienced Principal Sales Engineer. You will understand and assess/scope client requirements, prepare and present demos of our platform, and address and overcome technical objections that arise throughout the sales process by serving as a trusted solution and technical advisor. On a normal workday, you can expect to spend a lot of time in meetings with potential clients and your sales rep colleagues, describing the technical features of Cordial's products in great detail, and creating strategies to drive sales.
YOU WILL
Take the driver's seat. You will drive the technology exploratory stages of the sales process with our prospects and act as a technical leader for our sales organization. Be the "Product Hero" that showcases the flexibility of Cordial's platform to each of your prospects' unique needs. Show-off your technical chops. You will provide day-to-day product/technical support and enablement to our sales team. You'll be considered a product expert. Know the industry. You will provide feedback to senior management and our product team on feature requirements, value proposition and competitive data. You will keep informed on industry news and trends, products, services, competitors, and know relevant information about legacy, existing, and emerging technologies, and the latest product-line developments.Play a key role in helping to onboard new sales and pre-sales resources as Cordial continues to scale.Work closely with Sales Leadership, Product and Engineering to capture best practices and help to systematize how we deliver a world-class pre-sales experience.Be a key contributor in standing up and capitalizing on Loopio, our new RFP Response Platform. Offer a critical eye on all deals that you are either involved in or aware of.ABOUT YOU
You are seasoned. You hold a bachelor's degree with at least 8+ years of experience as a Sr Sales/Solution Engineer, Solutions Architect, or related field in SaaS. You find templated demos boring and always challenge the status quo. You are articulate. You are able to clearly and concisely articulate technology and product positioning to both business and technical users (proactively connecting the dots for our prospects).You are Organized. As part of your process, you take detailed notes. Your ability to transfer knowledge onto other teams is 2nd to none. You're pretty darn technical. You are proficient in RESTful APIs, Javascript, JSON, HTML, CSS, and PHP (Smarty) is a plus. You love this part of the job and are seeking a platform where your skillset can shine.You are skilled in presenting persuasive and compelling platform demonstrations as well as designing and delivering slide and video presentations to convey business value to prospective clients. You are a Self-Starter. You are independent, organized, and passionate about detail. You are a team player, excellent at building relationships within your team and across teams. You are eager to learn and urgently curious.. You are a motivated and active learner. If you don't understand something, you figure out a way to learn about it, and you aren't afraid to ask when you need help. You believe coaching and feedback is a gift. You have the utmost integrity. You understand how to handle confidential information and sensitive issues. You are agile. You're an expert multi-tasker, independently prioritizing and ensuring all needs are met. You are empathetic, approachable and engaging. You connect well with prospects at all levels, and understand their needs. You have strong interpersonal and teamwork skills. Meeting new people and developing relationships is a super-power.You are Cordial. You understand our values and you walk the talk.If you're still reading this, please apply. We'd love to chat with you about how we are engaging customers in a meaningful way.COMPENSATION & BENEFITS
$170,000.00-$195,000.00 annually. The compensation range may be adjusted based on experience and location. In combination with base salary, Cordial's compensation package includes equity and bonus, a robust benefit plan (medical/dental/vision/life), 401k match, flexible time off. Additionally, we offer perks such as childcare and continued education yearly reimbursements. We pride ourselves in maintaining a healthy work/life balance, a strong dedication to DE&I efforts, and an overall respectful and open culture!
APPLICATION INSTRUCTIONSResume Submission Requirement — Please Read Carefully
When uploading your resume, your file must be named in the following format:
FIRSTNAME-LASTNAME-CORDIAL2026
Example: JOE-DOE-CORDIAL2026
Applications that do not follow this naming convention exactly will be automatically rejected and will not be reviewed. Please double-check your file name before submitting.
Accepted file formats: PDF or Word (.docx)
WORK AUTHORIZATIONAs of January 1, 2026, Cordial does not provide visa sponsorship, visa transfers, immigration support, or employment-related documentation for immigration purposes, including letters supporting visa applications, renewals, transfers, or work authorization, for new hires.
Cordial is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability status, sex (including pregnancy), age, gender, gender identity or expression, sexual orientation, marital status, veteran status, or any other characteristic protected by law.
Cordial is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Read LessABOUT CORDIAL
We founded Cordial in 2014 on the belief that there should be more humanity and empathy in marketing—both in how brands communicate with their customers and in how technology companies work with brands. We built our company and platform purposefully, driven by a desire to inspire more thoughtful communication and to create experiences that feel more personal and human—for consumers, for the people at the companies we work with, and for Cordial employees. Today, brands like PacSun, Revolve, Abercrombie & Fitch, Realtor.com, L.L. Bean and Forbes rely on Cordial to drive revenue growth by sending a better message.
We chose the name Cordial to symbolize how we empower our clients to communicate with their customers, as well as how we do business: with transparency, collaboration, and trust. We're building a passionate team of individuals willing to learn, grow, and be thoughtfully challenged on a daily basis to continuously improve our product, company, and culture every single day.
OUR VALUES
Communicate better than the restOwn it, every timeSolve client problems tenaciously Make WavesPOSITION SUMMARY
The Senior Client Success Manager reports to the Senior Director of Client Success and serves as the strategic advisor and executive relationship owner for a portfolio of Cordial's enterprise clients. Cordial operates a solutions-led model, meaning the Solutions team owns day-to-day client execution: platform configuration, technical problem-solving, and program delivery. The Senior CSM operates above that layer, accountable for client outcomes, commercial performance, and long-term strategic direction. This role is the connective tissue between the client's business goals and everything Cordial brings to bear on their behalf. Core focus areas include executive engagement, strategic roadmap development, full commercial ownership (renewals and upsells), AI-informed client strategy, escalation management, and proactive competitive positioning.
WHAT YOU'LL DO
Serve as the strategic advisor. You are the client's most senior point of contact at Cordial. Not the day-to-day operator, but the person they call when they're thinking about where their program needs to go next. You bring a point of view, challenge their thinking, and connect their business goals to Cordial's capabilities in ways that drive measurable impact.
Own client outcomes, not client tasks. Cordial's Solutions team handles day-to-day execution. Your job is to ensure that work is always moving in the right direction, aligned to the client's success plan, tied to their business objectives, and delivered with the level of quality that retains and grows the relationship. You're accountable for outcomes.
Lead executive engagement. You own business relationships all the way to the C-suite within your client portfolio. You run executive business reviews, bring strategic recommendations, and position Cordial as a long-term growth partner, not just a vendor.
Drive the strategic roadmap. You develop and maintain a forward-looking success plan for each client that reflects their business priorities, martech strategy, and Cordial's evolving capabilities, including AI-driven features. You help clients think beyond their current program and see what's possible.
Own the full commercial relationship. You own renewals, upsells, and expansion end to end: from forecasting and opportunity identification through negotiation and contract execution. You proactively find growth by understanding where clients can go deeper with Cordial across new channels, expanded use cases, and emerging capabilities.
Bring AI into the conversation. You stay genuinely current on how AI is reshaping marketing: predictive personalization, send-time optimization, generative content, intelligent segmentation. You help clients understand how to apply these capabilities within Cordial and bring that fluency into every strategy conversation.
Manage escalations with authority. When something goes wrong, clients look to you. You lead escalations with calm and accountability, coordinating internally across Solutions, Product, and Engineering, and communicating clearly with client stakeholders until resolution.
Protect and grow the portfolio. You stay ahead of competitive threats, track client health proactively, and identify risk early. You don't wait for a renewal conversation to surface a problem.
Represent CS cross-functionally. You are the client's voice internally, partnering with Product, Engineering, Sales, and Marketing to surface client needs, inform the roadmap, and contribute to Cordial's go-to-market narrative.
WHAT YOU BRING
7+ years in an enterprise client-facing role at a SaaS company, with a strong preference for experience in email, SMS, or digital marketing technologyA bachelor's degree or equivalent experienceExperience operating in a solutions-led or delivery-led model where you owned strategy and outcomes while a technical team owned executionFull commercial ownership experience; you've carried a renewal and upsell number, managed forecasts, and driven net revenue retention across a portfolioA track record of building and maintaining VP and C-suite relationships within enterprise accountsGenuine technical curiosity; you can engage meaningfully with a client's data architecture and martech stack without needing to be the one building itGenuine curiosity about AI and its application in marketing technology; you follow the space, experiment with tools, and can translate AI capabilities into real business outcomes for clientsComfort using AI tools in your own workflow to drive efficiency, surface insights, and elevate the quality of client workExcellent communication skills across audiences; you can lead a strategic roadmap session with a CMO and hold your own in a technical escalation callA proven ability to work cross-functionally, particularly with Product, Engineering, and SalesStrong organizational skills; you manage a complex portfolio without losing track of the details that matterComfort with ambiguity; you've thrived in fast-moving, high-autonomy environments beforeBONUS POINTS IF YOU
Experience in the enterprise marketing automation spaceFamiliarity with tools like JIRA, Harvest, or similar project and time-tracking platformsHands-on experience with email or digital marketing technology, including personalization, segmentation, and advanced automationCOMPENSATION & BENEFITS
$115,000.00 - $145,000.00 base salary annually. The compensation range may be adjusted based on experience and location. In combination with base salary, Cordial's compensation package includes equity and bonus, a robust benefit plan (medical/dental/vision/life), 401k match, and flexible time off. Additionally, we offer perks such as childcare and continued education yearly reimbursements. We pride ourselves in maintaining a healthy work/life balance, a strong dedication to DE&I efforts, and an overall respectful and open culture!
APPLICATION INSTRUCTIONSResume Submission Requirement — Please Read Carefully
When uploading your resume, your file must be named in the following format:
FIRSTNAME-LASTNAME-CORDIAL2026
Example: JOE-DOE-CORDIAL2026
Applications that do not follow this naming convention exactly will be automatically rejected and will not be reviewed. Please double-check your file name before submitting.
Accepted file formats: PDF or Word (.docx)
WORK AUTHORIZATIONAs of January 1, 2026, Cordial does not provide visa sponsorship, visa transfers, immigration support, or employment-related documentation for immigration purposes, including letters supporting visa applications, renewals, transfers, or work authorization, for new hires.
Cordial is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability status, sex (including pregnancy), age, gender, gender identity or expression, sexual orientation, marital status, veteran status, or any other characteristic protected by law.
Cordial is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Read LessABOUT CORDIAL
We founded Cordial in 2014 on the belief that there should be more humanity and empathy in marketing—both in how brands communicate with their customers and in how technology companies work with brands. We built our company and platform purposefully, driven by a desire to inspire more thoughtful communication and to create experiences that feel more personal and human—for consumers, for the people at the companies we work with, and for Cordial employees. Today, brands like PacSun, Revolve, Abercrombie & Fitch, Realtor.com, L.L. Bean and Forbes rely on Cordial to drive revenue growth by sending a better message.
We chose the name Cordial to symbolize how we empower our clients to communicate with their customers, as well as how we do business: with transparency, collaboration, and trust. We're building a passionate team of individuals willing to learn, grow, and be thoughtfully challenged on a daily basis to continuously improve our product, company, and culture every single day.
OUR VALUES
Communicate better than the restOwn it, every timeSolve client problems tenaciously Make WavesPOSITION SUMMARY
The Senior Client Success Manager reports to the Senior Director of Client Success and serves as the strategic advisor and executive relationship owner for a portfolio of Cordial's enterprise clients. Cordial operates a solutions-led model, meaning the Solutions team owns day-to-day client execution: platform configuration, technical problem-solving, and program delivery. The Senior CSM operates above that layer, accountable for client outcomes, commercial performance, and long-term strategic direction. This role is the connective tissue between the client's business goals and everything Cordial brings to bear on their behalf. Core focus areas include executive engagement, strategic roadmap development, full commercial ownership (renewals and upsells), AI-informed client strategy, escalation management, and proactive competitive positioning.
WHAT YOU'LL DO
Serve as the strategic advisor. You are the client's most senior point of contact at Cordial. Not the day-to-day operator, but the person they call when they're thinking about where their program needs to go next. You bring a point of view, challenge their thinking, and connect their business goals to Cordial's capabilities in ways that drive measurable impact.
Own client outcomes, not client tasks. Cordial's Solutions team handles day-to-day execution. Your job is to ensure that work is always moving in the right direction, aligned to the client's success plan, tied to their business objectives, and delivered with the level of quality that retains and grows the relationship. You're accountable for outcomes.
Lead executive engagement. You own business relationships all the way to the C-suite within your client portfolio. You run executive business reviews, bring strategic recommendations, and position Cordial as a long-term growth partner, not just a vendor.
Drive the strategic roadmap. You develop and maintain a forward-looking success plan for each client that reflects their business priorities, martech strategy, and Cordial's evolving capabilities, including AI-driven features. You help clients think beyond their current program and see what's possible.
Own the full commercial relationship. You own renewals, upsells, and expansion end to end: from forecasting and opportunity identification through negotiation and contract execution. You proactively find growth by understanding where clients can go deeper with Cordial across new channels, expanded use cases, and emerging capabilities.
Bring AI into the conversation. You stay genuinely current on how AI is reshaping marketing: predictive personalization, send-time optimization, generative content, intelligent segmentation. You help clients understand how to apply these capabilities within Cordial and bring that fluency into every strategy conversation.
Manage escalations with authority. When something goes wrong, clients look to you. You lead escalations with calm and accountability, coordinating internally across Solutions, Product, and Engineering, and communicating clearly with client stakeholders until resolution.
Protect and grow the portfolio. You stay ahead of competitive threats, track client health proactively, and identify risk early. You don't wait for a renewal conversation to surface a problem.
Represent CS cross-functionally. You are the client's voice internally, partnering with Product, Engineering, Sales, and Marketing to surface client needs, inform the roadmap, and contribute to Cordial's go-to-market narrative.
WHAT YOU BRING
7+ years in an enterprise client-facing role at a SaaS company, with a strong preference for experience in email, SMS, or digital marketing technologyA bachelor's degree or equivalent experienceExperience operating in a solutions-led or delivery-led model where you owned strategy and outcomes while a technical team owned executionFull commercial ownership experience; you've carried a renewal and upsell number, managed forecasts, and driven net revenue retention across a portfolioA track record of building and maintaining VP and C-suite relationships within enterprise accountsGenuine technical curiosity; you can engage meaningfully with a client's data architecture and martech stack without needing to be the one building itGenuine curiosity about AI and its application in marketing technology; you follow the space, experiment with tools, and can translate AI capabilities into real business outcomes for clientsComfort using AI tools in your own workflow to drive efficiency, surface insights, and elevate the quality of client workExcellent communication skills across audiences; you can lead a strategic roadmap session with a CMO and hold your own in a technical escalation callA proven ability to work cross-functionally, particularly with Product, Engineering, and SalesStrong organizational skills; you manage a complex portfolio without losing track of the details that matterComfort with ambiguity; you've thrived in fast-moving, high-autonomy environments beforeBONUS POINTS IF YOU
Experience in the enterprise marketing automation spaceFamiliarity with tools like JIRA, Harvest, or similar project and time-tracking platformsHands-on experience with email or digital marketing technology, including personalization, segmentation, and advanced automationCOMPENSATION & BENEFITS
$115,000.00 - $145,000.00 base salary annually. The compensation range may be adjusted based on experience and location. In combination with base salary, Cordial's compensation package includes equity and bonus, a robust benefit plan (medical/dental/vision/life), 401k match, and flexible time off. Additionally, we offer perks such as childcare and continued education yearly reimbursements. We pride ourselves in maintaining a healthy work/life balance, a strong dedication to DE&I efforts, and an overall respectful and open culture!
APPLICATION INSTRUCTIONSResume Submission Requirement — Please Read Carefully
When uploading your resume, your file must be named in the following format:
FIRSTNAME-LASTNAME-CORDIAL2026
Example: JOE-DOE-CORDIAL2026
Applications that do not follow this naming convention exactly will be automatically rejected and will not be reviewed. Please double-check your file name before submitting.
Accepted file formats: PDF or Word (.docx)
WORK AUTHORIZATIONAs of January 1, 2026, Cordial does not provide visa sponsorship, visa transfers, immigration support, or employment-related documentation for immigration purposes, including letters supporting visa applications, renewals, transfers, or work authorization, for new hires.
Cordial is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability status, sex (including pregnancy), age, gender, gender identity or expression, sexual orientation, marital status, veteran status, or any other characteristic protected by law.
Cordial is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Read LessABOUT CORDIAL
We founded Cordial in 2014 on the belief that there should be more humanity and empathy in marketing—both in how brands communicate with their customers and in how technology companies work with brands. We built our company and platform purposefully, driven by a desire to inspire more thoughtful communication and to create experiences that feel more personal and human—for consumers, for the people at the companies we work with, and for Cordial employees. Today, brands like PacSun, Revolve, Abercrombie & Fitch, Realtor.com, L.L. Bean and Forbes rely on Cordial to drive revenue growth by sending a better message.
We chose the name Cordial to symbolize how we empower our clients to communicate with their customers, as well as how we do business: with transparency, collaboration, and trust. We're building a passionate team of individuals willing to learn, grow, and be thoughtfully challenged on a daily basis to continuously improve our product, company, and culture every single day.
OUR VALUES
Communicate better than the restOwn it, every timeSolve client problems tenaciously Make WavesPOSITION SUMMARY
The Senior Client Success Manager reports to the Senior Director of Client Success and serves as the strategic advisor and executive relationship owner for a portfolio of Cordial's enterprise clients. Cordial operates a solutions-led model, meaning the Solutions team owns day-to-day client execution: platform configuration, technical problem-solving, and program delivery. The Senior CSM operates above that layer, accountable for client outcomes, commercial performance, and long-term strategic direction. This role is the connective tissue between the client's business goals and everything Cordial brings to bear on their behalf. Core focus areas include executive engagement, strategic roadmap development, full commercial ownership (renewals and upsells), AI-informed client strategy, escalation management, and proactive competitive positioning.
WHAT YOU'LL DO
Serve as the strategic advisor. You are the client's most senior point of contact at Cordial. Not the day-to-day operator, but the person they call when they're thinking about where their program needs to go next. You bring a point of view, challenge their thinking, and connect their business goals to Cordial's capabilities in ways that drive measurable impact.
Own client outcomes, not client tasks. Cordial's Solutions team handles day-to-day execution. Your job is to ensure that work is always moving in the right direction, aligned to the client's success plan, tied to their business objectives, and delivered with the level of quality that retains and grows the relationship. You're accountable for outcomes.
Lead executive engagement. You own business relationships all the way to the C-suite within your client portfolio. You run executive business reviews, bring strategic recommendations, and position Cordial as a long-term growth partner, not just a vendor.
Drive the strategic roadmap. You develop and maintain a forward-looking success plan for each client that reflects their business priorities, martech strategy, and Cordial's evolving capabilities, including AI-driven features. You help clients think beyond their current program and see what's possible.
Own the full commercial relationship. You own renewals, upsells, and expansion end to end: from forecasting and opportunity identification through negotiation and contract execution. You proactively find growth by understanding where clients can go deeper with Cordial across new channels, expanded use cases, and emerging capabilities.
Bring AI into the conversation. You stay genuinely current on how AI is reshaping marketing: predictive personalization, send-time optimization, generative content, intelligent segmentation. You help clients understand how to apply these capabilities within Cordial and bring that fluency into every strategy conversation.
Manage escalations with authority. When something goes wrong, clients look to you. You lead escalations with calm and accountability, coordinating internally across Solutions, Product, and Engineering, and communicating clearly with client stakeholders until resolution.
Protect and grow the portfolio. You stay ahead of competitive threats, track client health proactively, and identify risk early. You don't wait for a renewal conversation to surface a problem.
Represent CS cross-functionally. You are the client's voice internally, partnering with Product, Engineering, Sales, and Marketing to surface client needs, inform the roadmap, and contribute to Cordial's go-to-market narrative.
WHAT YOU BRING
7+ years in an enterprise client-facing role at a SaaS company, with a strong preference for experience in email, SMS, or digital marketing technologyA bachelor's degree or equivalent experienceExperience operating in a solutions-led or delivery-led model where you owned strategy and outcomes while a technical team owned executionFull commercial ownership experience; you've carried a renewal and upsell number, managed forecasts, and driven net revenue retention across a portfolioA track record of building and maintaining VP and C-suite relationships within enterprise accountsGenuine technical curiosity; you can engage meaningfully with a client's data architecture and martech stack without needing to be the one building itGenuine curiosity about AI and its application in marketing technology; you follow the space, experiment with tools, and can translate AI capabilities into real business outcomes for clientsComfort using AI tools in your own workflow to drive efficiency, surface insights, and elevate the quality of client workExcellent communication skills across audiences; you can lead a strategic roadmap session with a CMO and hold your own in a technical escalation callA proven ability to work cross-functionally, particularly with Product, Engineering, and SalesStrong organizational skills; you manage a complex portfolio without losing track of the details that matterComfort with ambiguity; you've thrived in fast-moving, high-autonomy environments beforeBONUS POINTS IF YOU
Experience in the enterprise marketing automation spaceFamiliarity with tools like JIRA, Harvest, or similar project and time-tracking platformsHands-on experience with email or digital marketing technology, including personalization, segmentation, and advanced automationCOMPENSATION & BENEFITS
$115,000.00 - $145,000.00 base salary annually. The compensation range may be adjusted based on experience and location. In combination with base salary, Cordial's compensation package includes equity and bonus, a robust benefit plan (medical/dental/vision/life), 401k match, and flexible time off. Additionally, we offer perks such as childcare and continued education yearly reimbursements. We pride ourselves in maintaining a healthy work/life balance, a strong dedication to DE&I efforts, and an overall respectful and open culture!
APPLICATION INSTRUCTIONSResume Submission Requirement — Please Read Carefully
When uploading your resume, your file must be named in the following format:
FIRSTNAME-LASTNAME-CORDIAL2026
Example: JOE-DOE-CORDIAL2026
Applications that do not follow this naming convention exactly will be automatically rejected and will not be reviewed. Please double-check your file name before submitting.
Accepted file formats: PDF or Word (.docx)
WORK AUTHORIZATIONAs of January 1, 2026, Cordial does not provide visa sponsorship, visa transfers, immigration support, or employment-related documentation for immigration purposes, including letters supporting visa applications, renewals, transfers, or work authorization, for new hires.
Cordial is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability status, sex (including pregnancy), age, gender, gender identity or expression, sexual orientation, marital status, veteran status, or any other characteristic protected by law.
Cordial is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Read LessABOUT CORDIAL
We founded Cordial in 2014 on the belief that there should be more humanity and empathy in marketing—both in how brands communicate with their customers and in how technology companies work with brands. We built our company and platform purposefully, driven by a desire to inspire more thoughtful communication and to create experiences that feel more personal and human—for consumers, for the people at the companies we work with, and for Cordial employees. Today, brands like PacSun, Revolve, Abercrombie & Fitch, Realtor.com, L.L. Bean and Forbes rely on Cordial to drive revenue growth by sending a better message.
We chose the name Cordial to symbolize how we empower our clients to communicate with their customers, as well as how we do business: with transparency, collaboration, and trust. We're building a passionate team of individuals willing to learn, grow, and be thoughtfully challenged on a daily basis to continuously improve our product, company, and culture every single day.
OUR VALUES
Communicate better than the restOwn it, every timeSolve client problems tenaciously Make WavesRole OverviewWe are looking to add a Data Scientist – Production Engineering to our data science team. This role focuses on operationalizing, optimizing, and scaling data science models and systems that are already in production or transitioning into production.
Our data science work extends beyond traditional machine learning and includes statistical models, optimization logic, heuristics, rules-based systems, ML and LLM models, all operating on large, real-world datasets. This role is designed to strengthen the implementation and performance side of our data science stack while working closely with data scientists, engineering and product teams. This role requires someone who can ramp up quickly, work independently, and contribute meaningfully without extensive onboarding.
Key ResponsibilitiesOptimize existing data science models and systems for performance, scalability, and reliabilityTranslate research-grade or prototype data science code into production-ready implementationsWork with large datasets and improve efficiency related to memory usage, runtime, and compute costContribute to and maintain production data pipelines and workflows.Collaborate closely with other data scientists to preserve model intent, correctness, and assumptions while improving implementation qualityDebug and resolve issues in production or near-production data science workflowsImprove robustness, monitoring, and maintainability of deployed models and pipelinesSupport iterative model improvements and system evolution as business needs changeRequired Experience & QualificationsBachelor's degree or higher in Data Science, Computer Science, Statistics, Mathematics, or a related quantitative field, plus 3+ years of experience working with real-world, industry, or production data in a data science, applied ML, or analytics roleDemonstrated experience contributing to production data science or analytics systems, not only exploratory or academic projectsStrong programming skills in Python and experience writing maintainable, production-quality codeExperience working with large datasets and performance-sensitive workflowsThe code word is #becordialPrior experience with data pipelines and orchestration frameworks (e.g., Dagster, Airflow, etc.)Cloud platform expertise, particularly AWS services (Glue, Athena, ECS, S3 Tables, etc.) for scalable data processing and model deploymentsHands-on experience with modern data warehouse solutions (Snowflake, BigQuery, etc.) including query optimization, clustering strategies, and cost managementExperience with big data technologies and distributed computing frameworks for handling enterprise-scale event datasetsSolid understanding of data science fundamentals, including statistics and modeling concepts, sufficient to work closely with research-oriented data scientistsAbility to work independently and ramp up quickly in an existing codebase and systemExperience working in small, fast-moving teams where ownership and autonomy are expectedCOMPENSATION & BENEFITS$140,000.00 - $175,000.00 base salary annually. The compensation range may be adjusted based on experience and location. In combination with base salary, Cordial's compensation package includes equity and bonus, a robust benefit plan (medical/dental/vision/life), 401k match, flexible time off and paid company holidays. Additionally, we offer perks such as an annual company conference, childcare and continued education yearly reimbursements. We pride ourselves in maintaining a healthy work/life balance, a strong dedication to DE&I efforts, and an overall respectful and open culture!
APPLICATION INSTRUCTIONSResume Submission Requirement — Please Read Carefully
When uploading your resume, your file must be named in the following format:
FIRSTNAME-LASTNAME-CORDIAL2026
Example: JOE-DOE-CORDIAL2026
Applications that do not follow this naming convention exactly will be automatically rejected and will not be reviewed. Please double-check your file name before submitting.
Accepted file formats: PDF or Word (.docx)
WORK AUTHORIZATIONAs of January 1, 2026, Cordial does not provide visa sponsorship, visa transfers, immigration support, or employment-related documentation for immigration purposes, including letters supporting visa applications, renewals, transfers, or work authorization, for new hires.
Cordial is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability status, sex (including pregnancy), age, gender, gender identity or expression, sexual orientation, marital status, veteran status, or any other characteristic protected by law.
Cordial is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Read LessABOUT CORDIAL
We founded Cordial in 2014 on the belief that there should be more humanity and empathy in marketing—both in how brands communicate with their customers and in how technology companies work with brands. We built our company and platform purposefully, driven by a desire to inspire more thoughtful communication and to create experiences that feel more personal and human—for consumers, for the people at the companies we work with, and for Cordial employees. Today, brands like PacSun, Revolve, Abercrombie & Fitch, Realtor.com, L.L. Bean and Forbes rely on Cordial to drive revenue growth by sending a better message.
We chose the name Cordial to symbolize how we empower our clients to communicate with their customers, as well as how we do business: with transparency, collaboration, and trust. We're building a passionate team of individuals willing to learn, grow, and be thoughtfully challenged on a daily basis to continuously improve our product, company, and culture every single day.
OUR VALUES
Communicate better than the restOwn it, every timeSolve client problems tenaciously Make WavesPOSITION SUMMARYThe Implementation Project Manager is the main point of contact for our customers during the onboarding and implementation phase of our partnership. This person is responsible for guiding Cordial's clients through a successful implementation of the platform, third-party integrations, and AI-powered capabilities, while providing clear timelines and status updates throughout. As Cordial continues to expand its agentic AI and cross-channel intelligence features, the Implementation PM plays a critical role in ensuring clients are set up to take full advantage of what the platform can do from day one. This role also embraces AI in how it operates — using intelligent tools to run a more efficient, scalable implementation practice.
YOU WILLProject manage a portfolio of varied customer on-boardings to drive successful outcomes.Manage internal stakeholders and external client expectations on projects and timelines.Maintain and track all projects and documentation; ensure proper and consistent communication of status to the client and Cordial Teams. Develop and share best practices with clients.Ensure the platform is successfully rolled-out according to required timelines and customer initiative requirements. Be client obsessed. Build relationships with key customer contacts to ensure high levels of satisfaction and to lay the foundations for continued growth and partnership. Collaborate cross-functionally. You will work closely with the Product team to improve client adoption across our entire platform. You will also collaborate with our Client Success, Strategy, Support, and Sales teams to ensure Cordial is continuously meeting and exceeding our client's expectations and goals. Document and record all completed project work allowing a manageable framework that everyone can access for success. Champion AI adoption from the start. You will help clients understand and activate Cordial's AI-powered capabilities during onboarding, ensuring they are positioned to leverage intelligent features — from predictive send-time optimization to agentic workflows — as part of their initial rollout.Use AI tools to work smarter. You will leverage AI-powered tools to streamline project tracking, documentation, status reporting, and communication — running a more efficient implementation practice and freeing up more time for high-value client work.ABOUT YOUYou are seasoned. You hold a Bachelor's degree or equivalent. You have a minimum of 5 years of experience in project management in a professional services environment. You have a track record of driving meaningful, successful implementations and managing client projects. You've got some tricks up your sleeve!You love technology. You are eager to be an expert in Cordial's technology and you'd work diligently to remove any friction preventing our clients from unlocking the power of the platform. Cordial has a robust ecosystem with various inputs/outputs including a RESTful API, JavaScript Tag, Dynamic Scripting for Email/SMS/Push, and a sophisticated UI. You're curious about AI and what it means for both marketing technology and how you work. You don't need to be an AI expert, but you're energized by what AI makes possible for clients and you actively look for ways to use AI tools to be more efficient — whether that's drafting documentation, synthesizing project updates, or identifying risks earlier. You're energized by what AI makes possible and bring that mindset into every implementation.Your superpowers are your project management skills. You have a strong understanding of how to plan, communicate and make sure things get done or that the client understands the impact of missing dates. You are a professional problem solver. You have the ability to handle difficult or unexpected issues and/or complex business challenges while remaining calm and identifying the right resources and solutions. You will handle incidents, escalations, and exceptions in a professional manner. You are confident. You have no problem working with senior-level marketers, IT /systems integrators, and marketing technology and services partners.You like to juggle and project management comes naturally. You are able to manage multiple open projects at any point in time, with varying degrees of complexity and business priority.You navigate well in organizations. You have an uncanny ability to collaborate with internal teams including Experience Management, Strategy, Support, Product, Engineering, Sales, and the Executive Team.You have a track record of delivering phenomenal results in a dynamic, autonomous start-up environment.Last but not least, you embody Cordial's values.COMPENSATION & BENEFITS$100,000.00 - $120,000.00 annually. The compensation range may be adjusted based on experience and location. In combination with base salary, Cordial's compensation package includes equity and bonus, a robust benefits plan (medical/dental/vision/life), 401k match, and flexible time off. Additionally, we offer perks such as monthly wellness and cell phone stipends, childcare, and continued education yearly reimbursements. We pride ourselves in maintaining a healthy work/life balance, a strong dedication to DE&I efforts, and an overall respectful and open culture!
Cordial is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability status, sex (including pregnancy), age, gender, gender identity or expression, sexual orientation, marital status, veteran status, or any other characteristic protected by law.
Cordial is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Read LessABOUT CORDIAL
We founded Cordial in 2014 on the belief that there should be more humanity and empathy in marketing—both in how brands communicate with their customers and in how technology companies work with brands. We built our company and platform purposefully, driven by a desire to inspire more thoughtful communication and to create experiences that feel more personal and human—for consumers, for the people at the companies we work with, and for Cordial employees. Today, brands like PacSun, Revolve, Abercrombie & Fitch, Realtor.com, L.L. Bean and Forbes rely on Cordial to drive revenue growth by sending a better message.
We chose the name Cordial to symbolize how we empower our clients to communicate with their customers, as well as how we do business: with transparency, collaboration, and trust. We're building a passionate team of individuals willing to learn, grow, and be thoughtfully challenged on a daily basis to continuously improve our product, company, and culture every single day.
OUR VALUES
Communicate better than the restOwn it, every timeSolve client problems tenaciously Make WavesPOSITION SUMMARYThe Implementation Project Manager is the main point of contact for our customers during the onboarding and implementation phase of our partnership. This person is responsible for guiding Cordial's clients through a successful implementation of the platform, third-party integrations, and AI-powered capabilities, while providing clear timelines and status updates throughout. As Cordial continues to expand its agentic AI and cross-channel intelligence features, the Implementation PM plays a critical role in ensuring clients are set up to take full advantage of what the platform can do from day one. This role also embraces AI in how it operates — using intelligent tools to run a more efficient, scalable implementation practice.
YOU WILLProject manage a portfolio of varied customer on-boardings to drive successful outcomes.Manage internal stakeholders and external client expectations on projects and timelines.Maintain and track all projects and documentation; ensure proper and consistent communication of status to the client and Cordial Teams. Develop and share best practices with clients.Ensure the platform is successfully rolled-out according to required timelines and customer initiative requirements. Be client obsessed. Build relationships with key customer contacts to ensure high levels of satisfaction and to lay the foundations for continued growth and partnership. Collaborate cross-functionally. You will work closely with the Product team to improve client adoption across our entire platform. You will also collaborate with our Client Success, Strategy, Support, and Sales teams to ensure Cordial is continuously meeting and exceeding our client's expectations and goals. Document and record all completed project work allowing a manageable framework that everyone can access for success. Champion AI adoption from the start. You will help clients understand and activate Cordial's AI-powered capabilities during onboarding, ensuring they are positioned to leverage intelligent features — from predictive send-time optimization to agentic workflows — as part of their initial rollout.Use AI tools to work smarter. You will leverage AI-powered tools to streamline project tracking, documentation, status reporting, and communication — running a more efficient implementation practice and freeing up more time for high-value client work.ABOUT YOUYou are seasoned. You hold a Bachelor's degree or equivalent. You have a minimum of 5 years of experience in project management in a professional services environment. You have a track record of driving meaningful, successful implementations and managing client projects. You've got some tricks up your sleeve!You love technology. You are eager to be an expert in Cordial's technology and you'd work diligently to remove any friction preventing our clients from unlocking the power of the platform. Cordial has a robust ecosystem with various inputs/outputs including a RESTful API, JavaScript Tag, Dynamic Scripting for Email/SMS/Push, and a sophisticated UI. You're curious about AI and what it means for both marketing technology and how you work. You don't need to be an AI expert, but you're energized by what AI makes possible for clients and you actively look for ways to use AI tools to be more efficient — whether that's drafting documentation, synthesizing project updates, or identifying risks earlier. You're energized by what AI makes possible and bring that mindset into every implementation.Your superpowers are your project management skills. You have a strong understanding of how to plan, communicate and make sure things get done or that the client understands the impact of missing dates. You are a professional problem solver. You have the ability to handle difficult or unexpected issues and/or complex business challenges while remaining calm and identifying the right resources and solutions. You will handle incidents, escalations, and exceptions in a professional manner. You are confident. You have no problem working with senior-level marketers, IT /systems integrators, and marketing technology and services partners.You like to juggle and project management comes naturally. You are able to manage multiple open projects at any point in time, with varying degrees of complexity and business priority.You navigate well in organizations. You have an uncanny ability to collaborate with internal teams including Experience Management, Strategy, Support, Product, Engineering, Sales, and the Executive Team.You have a track record of delivering phenomenal results in a dynamic, autonomous start-up environment.Last but not least, you embody Cordial's values.COMPENSATION & BENEFITS$100,000.00 - $120,000.00 annually. The compensation range may be adjusted based on experience and location. In combination with base salary, Cordial's compensation package includes equity and bonus, a robust benefits plan (medical/dental/vision/life), 401k match, and flexible time off. Additionally, we offer perks such as monthly wellness and cell phone stipends, childcare, and continued education yearly reimbursements. We pride ourselves in maintaining a healthy work/life balance, a strong dedication to DE&I efforts, and an overall respectful and open culture!
Cordial is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability status, sex (including pregnancy), age, gender, gender identity or expression, sexual orientation, marital status, veteran status, or any other characteristic protected by law.
Cordial is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Read LessABOUT CORDIAL
We founded Cordial in 2014 on the belief that there should be more humanity and empathy in marketing—both in how brands communicate with their customers and in how technology companies work with brands. We built our company and platform purposefully, driven by a desire to inspire more thoughtful communication and to create experiences that feel more personal and human—for consumers, for the people at the companies we work with, and for Cordial employees. Today, brands like PacSun, Revolve, Abercrombie & Fitch, Realtor.com, L.L. Bean and Forbes rely on Cordial to drive revenue growth by sending a better message.
We chose the name Cordial to symbolize how we empower our clients to communicate with their customers, as well as how we do business: with transparency, collaboration, and trust. We're building a passionate team of individuals willing to learn, grow, and be thoughtfully challenged on a daily basis to continuously improve our product, company, and culture every single day.
OUR VALUES
Communicate better than the restOwn it, every timeSolve client problems tenaciously Make WavesPOSITION SUMMARY
The Strategic Client Success Manager, Enterprise reports to the Senior Director of Client Success and serves as the most senior client-facing leader within Cordial's Customer Experience organization. This role is designed for someone who has spent a career building deep enterprise relationships and knows how to operate at the intersection of business strategy, commercial ownership, and organizational leadership. The Strategic CSM owns a portfolio of Cordial's largest and most complex enterprise accounts, and directly manages one CSM who handles program-level execution within that shared book of business. Cordial operates a solutions-led model, meaning the Solutions team owns technical day-to-day delivery. The CSM manages client program health and execution. The Strategic CSM operates at the highest level: owning the executive relationship, setting strategic direction, driving commercial outcomes, and ensuring the entire team is aligned and performing. This is a player-coach role that requires equal parts client leadership and people development.
WHAT YOU'LL DO
Own the executive relationship. You are Cordial's most senior point of contact for your portfolio of enterprise accounts. You operate at the C-suite level, building relationships that extend beyond any single initiative or contract cycle. You are the person clients call when they are thinking about their business, not just their platform.
Set the strategic direction. You develop and own the long-term success plan for each account, connecting the client's business priorities to Cordial's evolving capabilities. You think in years, not quarters, and you help clients see possibilities they haven't considered yet. AI-driven capabilities are a natural part of how you frame what's next.
Lead and develop your CSM. You directly manage one CSM who shares your book of business. Your CSM owns the program layer: client health, cadence management, success plan execution, and day-to-day relationship continuity. Your job is to set them up for success, coach them through complex situations, and ensure they are developing into stronger client leaders. You are accountable for their performance and growth.
Drive full commercial ownership. You own the complete commercial relationship across your portfolio: renewals, upsells, and expansion. You carry a significant book and are expected to grow it. You forecast with accuracy, negotiate with confidence, and identify expansion opportunities well before a renewal conversation begins. You understand your clients' martech ecosystems deeply enough to know where Cordial can and should go deeper.
Operate in a three-layer model. Cordial's delivery model has three layers working in concert: Solutions owns technical execution, your CSM manages program delivery, and you hold strategy and executive accountability. You orchestrate across all three, ensuring alignment without creating noise. You know when to step in and when to let your team lead.
Bring AI into the conversation. You stay genuinely current on how AI is reshaping marketing: predictive personalization, send-time optimization, generative content, intelligent segmentation. You help clients understand how to apply these capabilities within Cordial, and you model the use of AI tools in your own workflow to drive efficiency and elevate the quality of your work.
Manage escalations at the highest level. When a situation requires executive presence, you are there. You lead complex escalations with composure, coordinate across Solutions, Product, and Engineering, and communicate with clarity to client leadership until resolution. You protect the relationship even when the situation is difficult.
Protect and grow the portfolio. You track account health across your book with a critical eye, identify risk early, and act before problems surface in a renewal conversation. You stay ahead of competitive threats and position Cordial's value proactively and continuously.
Shape the practice. At this level, you contribute beyond your own book of business. You bring perspective to how the CS organization operates, mentor peers, and partner with leadership on the processes, tools, and standards that make the broader team better.
Represent CS cross-functionally. You are a senior voice for the client inside Cordial, partnering with Product, Engineering, Sales, and Marketing to surface enterprise needs, influence the roadmap, and contribute to the company's go-to-market strategy. You participate in business development conversations and help shape how Cordial shows up for its most strategic prospects.
WHAT YOU BRING
10+ years in an enterprise client-facing role at a SaaS company, with a strong preference for experience in email, SMS, or digital marketing technologyA bachelor's degree or equivalent experiencePeople management experience; you have coached or formally managed client-facing professionals and take their development seriouslyExperience operating in a solutions-led or delivery-led model where you held strategic and commercial accountability while a technical team owned executionFull commercial ownership of a large, complex book of business; you have carried significant renewal and upsell targets and have a track record of growing net revenue retentionProven C-suite relationship skills; you are comfortable as the most senior person in the room and know how to earn and keep executive trustGenuine technical curiosity; you can engage meaningfully with a client's data architecture and martech stack and know enough to ask the right questionsGenuine curiosity about AI and its application in marketing technology; you follow the space, experiment with tools, and can translate AI capabilities into real business outcomes for clientsComfort using AI tools in your own workflow to drive efficiency, surface insights, and elevate the quality of your client workExcellent communication skills across audiences; you can lead a board-level business review and navigate a complex technical escalation in the same dayA proven ability to work cross-functionally and influence without authority, particularly with Product, Engineering, and SalesStrong organizational and prioritization skills; you manage a large, complex portfolio and know what to delegate, what to own, and what to escalateComfort with ambiguity; you set the standard in fast-moving environments and help others find their footing when things are unclearBONUS POINTS
Experience in the enterprise marketing automation spaceFamiliarity with tools like JIRA, Harvest, or similar project and time-tracking platformsHands-on experience with email or digital marketing technology, including personalization, segmentation, and advanced automationExperience contributing to CS team design, playbooks, or enablement at an organizational levelCOMPENSATION & BENEFITS
$115,000.00 - $157,000.00 base salary annually. The compensation range may be adjusted based on experience and location. In combination with base salary, Cordial's compensation package includes equity and bonus, a robust benefit plan (medical/dental/vision/life), 401k match, and flexible time off. Additionally, we offer perks such as childcare and continued education yearly reimbursements. We pride ourselves in maintaining a healthy work/life balance, a strong dedication to DE&I efforts, and an overall respectful and open culture!
APPLICATION INSTRUCTIONSResume Submission Requirement — Please Read Carefully
When uploading your resume, your file must be named in the following format:
FIRSTNAME-LASTNAME-CORDIAL2026
Example: JOE-DOE-CORDIAL2026
Applications that do not follow this naming convention exactly will be automatically rejected and will not be reviewed. Please double-check your file name before submitting.
Accepted file formats: PDF or Word (.docx)
WORK AUTHORIZATIONAs of January 1, 2026, Cordial does not provide visa sponsorship, visa transfers, immigration support, or employment-related documentation for immigration purposes, including letters supporting visa applications, renewals, transfers, or work authorization, for new hires.
Cordial is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability status, sex (including pregnancy), age, gender, gender identity or expression, sexual orientation, marital status, veteran status, or any other characteristic protected by law.
Cordial is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Read LessABOUT CORDIAL
We founded Cordial in 2014 on the belief that there should be more humanity and empathy in marketing—both in how brands communicate with their customers and in how technology companies work with brands. We built our company and platform purposefully, driven by a desire to inspire more thoughtful communication and to create experiences that feel more personal and human—for consumers, for the people at the companies we work with, and for Cordial employees. Today, brands like PacSun, Revolve, Abercrombie & Fitch, Realtor.com, L.L. Bean and Forbes rely on Cordial to drive revenue growth by sending a better message.
We chose the name Cordial to symbolize how we empower our clients to communicate with their customers, as well as how we do business: with transparency, collaboration, and trust. We're building a passionate team of individuals willing to learn, grow, and be thoughtfully challenged on a daily basis to continuously improve our product, company, and culture every single day.
OUR VALUES
Communicate better than the restOwn it, every timeSolve client problems tenaciously Make WavesPOSITION SUMMARY
The Strategic Client Success Manager, Enterprise reports to the Senior Director of Client Success and serves as the most senior client-facing leader within Cordial's Customer Experience organization. This role is designed for someone who has spent a career building deep enterprise relationships and knows how to operate at the intersection of business strategy, commercial ownership, and organizational leadership. The Strategic CSM owns a portfolio of Cordial's largest and most complex enterprise accounts, and directly manages one CSM who handles program-level execution within that shared book of business. Cordial operates a solutions-led model, meaning the Solutions team owns technical day-to-day delivery. The CSM manages client program health and execution. The Strategic CSM operates at the highest level: owning the executive relationship, setting strategic direction, driving commercial outcomes, and ensuring the entire team is aligned and performing. This is a player-coach role that requires equal parts client leadership and people development.
WHAT YOU'LL DO
Own the executive relationship. You are Cordial's most senior point of contact for your portfolio of enterprise accounts. You operate at the C-suite level, building relationships that extend beyond any single initiative or contract cycle. You are the person clients call when they are thinking about their business, not just their platform.
Set the strategic direction. You develop and own the long-term success plan for each account, connecting the client's business priorities to Cordial's evolving capabilities. You think in years, not quarters, and you help clients see possibilities they haven't considered yet. AI-driven capabilities are a natural part of how you frame what's next.
Lead and develop your CSM. You directly manage one CSM who shares your book of business. Your CSM owns the program layer: client health, cadence management, success plan execution, and day-to-day relationship continuity. Your job is to set them up for success, coach them through complex situations, and ensure they are developing into stronger client leaders. You are accountable for their performance and growth.
Drive full commercial ownership. You own the complete commercial relationship across your portfolio: renewals, upsells, and expansion. You carry a significant book and are expected to grow it. You forecast with accuracy, negotiate with confidence, and identify expansion opportunities well before a renewal conversation begins. You understand your clients' martech ecosystems deeply enough to know where Cordial can and should go deeper.
Operate in a three-layer model. Cordial's delivery model has three layers working in concert: Solutions owns technical execution, your CSM manages program delivery, and you hold strategy and executive accountability. You orchestrate across all three, ensuring alignment without creating noise. You know when to step in and when to let your team lead.
Bring AI into the conversation. You stay genuinely current on how AI is reshaping marketing: predictive personalization, send-time optimization, generative content, intelligent segmentation. You help clients understand how to apply these capabilities within Cordial, and you model the use of AI tools in your own workflow to drive efficiency and elevate the quality of your work.
Manage escalations at the highest level. When a situation requires executive presence, you are there. You lead complex escalations with composure, coordinate across Solutions, Product, and Engineering, and communicate with clarity to client leadership until resolution. You protect the relationship even when the situation is difficult.
Protect and grow the portfolio. You track account health across your book with a critical eye, identify risk early, and act before problems surface in a renewal conversation. You stay ahead of competitive threats and position Cordial's value proactively and continuously.
Shape the practice. At this level, you contribute beyond your own book of business. You bring perspective to how the CS organization operates, mentor peers, and partner with leadership on the processes, tools, and standards that make the broader team better.
Represent CS cross-functionally. You are a senior voice for the client inside Cordial, partnering with Product, Engineering, Sales, and Marketing to surface enterprise needs, influence the roadmap, and contribute to the company's go-to-market strategy. You participate in business development conversations and help shape how Cordial shows up for its most strategic prospects.
WHAT YOU BRING
10+ years in an enterprise client-facing role at a SaaS company, with a strong preference for experience in email, SMS, or digital marketing technologyA bachelor's degree or equivalent experiencePeople management experience; you have coached or formally managed client-facing professionals and take their development seriouslyExperience operating in a solutions-led or delivery-led model where you held strategic and commercial accountability while a technical team owned executionFull commercial ownership of a large, complex book of business; you have carried significant renewal and upsell targets and have a track record of growing net revenue retentionProven C-suite relationship skills; you are comfortable as the most senior person in the room and know how to earn and keep executive trustGenuine technical curiosity; you can engage meaningfully with a client's data architecture and martech stack and know enough to ask the right questionsGenuine curiosity about AI and its application in marketing technology; you follow the space, experiment with tools, and can translate AI capabilities into real business outcomes for clientsComfort using AI tools in your own workflow to drive efficiency, surface insights, and elevate the quality of your client workExcellent communication skills across audiences; you can lead a board-level business review and navigate a complex technical escalation in the same dayA proven ability to work cross-functionally and influence without authority, particularly with Product, Engineering, and SalesStrong organizational and prioritization skills; you manage a large, complex portfolio and know what to delegate, what to own, and what to escalateComfort with ambiguity; you set the standard in fast-moving environments and help others find their footing when things are unclearBONUS POINTS
Experience in the enterprise marketing automation spaceFamiliarity with tools like JIRA, Harvest, or similar project and time-tracking platformsHands-on experience with email or digital marketing technology, including personalization, segmentation, and advanced automationExperience contributing to CS team design, playbooks, or enablement at an organizational levelCOMPENSATION & BENEFITS
$115,000.00 - $157,000.00 base salary annually. The compensation range may be adjusted based on experience and location. In combination with base salary, Cordial's compensation package includes equity and bonus, a robust benefit plan (medical/dental/vision/life), 401k match, and flexible time off. Additionally, we offer perks such as childcare and continued education yearly reimbursements. We pride ourselves in maintaining a healthy work/life balance, a strong dedication to DE&I efforts, and an overall respectful and open culture!
APPLICATION INSTRUCTIONSResume Submission Requirement — Please Read Carefully
When uploading your resume, your file must be named in the following format:
FIRSTNAME-LASTNAME-CORDIAL2026
Example: JOE-DOE-CORDIAL2026
Applications that do not follow this naming convention exactly will be automatically rejected and will not be reviewed. Please double-check your file name before submitting.
Accepted file formats: PDF or Word (.docx)
WORK AUTHORIZATIONAs of January 1, 2026, Cordial does not provide visa sponsorship, visa transfers, immigration support, or employment-related documentation for immigration purposes, including letters supporting visa applications, renewals, transfers, or work authorization, for new hires.
Cordial is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability status, sex (including pregnancy), age, gender, gender identity or expression, sexual orientation, marital status, veteran status, or any other characteristic protected by law.
Cordial is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Read LessABOUT CORDIAL
We founded Cordial in 2014 on the belief that there should be more humanity and empathy in marketing—both in how brands communicate with their customers and in how technology companies work with brands. We built our company and platform purposefully, driven by a desire to inspire more thoughtful communication and to create experiences that feel more personal and human—for consumers, for the people at the companies we work with, and for Cordial employees. Today, brands like PacSun, Revolve, Abercrombie & Fitch, Realtor.com, L.L. Bean and Forbes rely on Cordial to drive revenue growth by sending a better message.
We chose the name Cordial to symbolize how we empower our clients to communicate with their customers, as well as how we do business: with transparency, collaboration, and trust. We're building a passionate team of individuals willing to learn, grow, and be thoughtfully challenged on a daily basis to continuously improve our product, company, and culture every single day.
OUR VALUES
Communicate better than the restOwn it, every timeSolve client problems tenaciously Make WavesRole OverviewWe are looking to add a Data Scientist – Production Engineering to our data science team. This role focuses on operationalizing, optimizing, and scaling data science models and systems that are already in production or transitioning into production.
Our data science work extends beyond traditional machine learning and includes statistical models, optimization logic, heuristics, rules-based systems, ML and LLM models, all operating on large, real-world datasets. This role is designed to strengthen the implementation and performance side of our data science stack while working closely with data scientists, engineering and product teams. This role requires someone who can ramp up quickly, work independently, and contribute meaningfully without extensive onboarding.
Key ResponsibilitiesOptimize existing data science models and systems for performance, scalability, and reliabilityTranslate research-grade or prototype data science code into production-ready implementationsWork with large datasets and improve efficiency related to memory usage, runtime, and compute costContribute to and maintain production data pipelines and workflows.Collaborate closely with other data scientists to preserve model intent, correctness, and assumptions while improving implementation qualityDebug and resolve issues in production or near-production data science workflowsImprove robustness, monitoring, and maintainability of deployed models and pipelinesSupport iterative model improvements and system evolution as business needs changeRequired Experience & QualificationsBachelor's degree or higher in Data Science, Computer Science, Statistics, Mathematics, or a related quantitative field, plus 3+ years of experience working with real-world, industry, or production data in a data science, applied ML, or analytics roleDemonstrated experience contributing to production data science or analytics systems, not only exploratory or academic projectsStrong programming skills in Python and experience writing maintainable, production-quality codeExperience working with large datasets and performance-sensitive workflowsThe code word is #becordialPrior experience with data pipelines and orchestration frameworks (e.g., Dagster, Airflow, etc.)Cloud platform expertise, particularly AWS services (Glue, Athena, ECS, S3 Tables, etc.) for scalable data processing and model deploymentsHands-on experience with modern data warehouse solutions (Snowflake, BigQuery, etc.) including query optimization, clustering strategies, and cost managementExperience with big data technologies and distributed computing frameworks for handling enterprise-scale event datasetsSolid understanding of data science fundamentals, including statistics and modeling concepts, sufficient to work closely with research-oriented data scientistsAbility to work independently and ramp up quickly in an existing codebase and systemExperience working in small, fast-moving teams where ownership and autonomy are expectedCOMPENSATION & BENEFITS$140,000.00 - $175,000.00 base salary annually. The compensation range may be adjusted based on experience and location. In combination with base salary, Cordial's compensation package includes equity and bonus, a robust benefit plan (medical/dental/vision/life), 401k match, flexible time off and paid company holidays. Additionally, we offer perks such as an annual company conference, childcare and continued education yearly reimbursements. We pride ourselves in maintaining a healthy work/life balance, a strong dedication to DE&I efforts, and an overall respectful and open culture!
APPLICATION INSTRUCTIONSResume Submission Requirement — Please Read Carefully
When uploading your resume, your file must be named in the following format:
FIRSTNAME-LASTNAME-CORDIAL2026
Example: JOE-DOE-CORDIAL2026
Applications that do not follow this naming convention exactly will be automatically rejected and will not be reviewed. Please double-check your file name before submitting.
Accepted file formats: PDF or Word (.docx)
WORK AUTHORIZATIONAs of January 1, 2026, Cordial does not provide visa sponsorship, visa transfers, immigration support, or employment-related documentation for immigration purposes, including letters supporting visa applications, renewals, transfers, or work authorization, for new hires.
Cordial is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability status, sex (including pregnancy), age, gender, gender identity or expression, sexual orientation, marital status, veteran status, or any other characteristic protected by law.
Cordial is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Read Less