CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values dedicated, innovative, friendly, partners, and do the right thing our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women's and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions.
ResponsibilitiesWe are seeking a high performing Family Building Consultant to join our dynamic team. This global role is an Inside Sales position and will optimize our value proposition driving customer satisfaction and devotion throughout the family journey. If you are an accomplished sales rep with passion for delivering exceptional results globally in the Fertility industry, we invite you to join our team.
This role reports directly to our Inside Sales Manager and will be part of a fast-paced, high-performing team. As our Inside Sales representative, this individual will demonstrate proficiency in customer engagement and business acumen competencies. This rep will display extreme ownership, achieve and exceed goals, and deliver best in class customer experiences differentiating our brand in the market. This position will be remote, but we need to hire near an office in case there is need to return to the office in the future. Locations include: Rockville, MD | Los Angeles, CA | Trumbull, CT | Houston, TX | Rochester, NY | Livingston, NJ | Tucson, AZ | Portland, OR | Spokane, WA | Fountain Valley, CA | Los Altos, CA | Cambridge, MA | New York, NY | Greensboro, NC | Durham, NC | Jacksonville, FL
Essential Functions and Accountabilities:
Educates families on their frozen donor egg plan options, empowering them to make informed decisionsDemonstrates expertise in DEB USA frozen donor egg plan selection process and adapts recommendations quickly to align with client needsPartners with patient throughout their journey from initiation to transition to contract and financing and recurring additions to their familyDelivers superior client service on all inbound and outbound calls, emails, and/or chat sessions while maintaining client privacyEnrolls clients in CRM and conducts follow-up calls to enable matchAchieves sales and operational goals in a proactive disciplined approach; calls on and executes lead conversion for targeted customers including subscription installed base; diligently follow up with ability to qualify inbound leads as part of the lead management processMeets and exceeds projected sales goals with extreme ownership based on quota and pay for performance variable compensation packageCombines business acumen with an effective sales process to engage customers and increase sales volumesEducates prospects and customers identifying, developing, and securing all relevant direct sale opportunitiesUtilizes up-selling, cross-selling, and add-on sales techniques per customer experienceExecutes responsibilities with integrity and compliance to all policies and procedures, including but not limited to CooperSurgical guiding principles and code of conductLeverages knowledge of industry and product portfolio to meet customer needsCultivates internal & external relationships that create sustained valueRetains technical proficiency and is current on all training, product, and promotions; efficient in CRM and Microsoft Office tools and advances through training and utilizationManages emotional or complex customer situations promptly and professionally while meeting commitments for service, sales and assistanceDemonstrates ability to accurately assess and resolve individual situations and draw on prior knowledge, experience, and problem-solving skills; determines customer requirements and expectations to recommend specific products and solutionsQualificationsKnowledge, Skills, and Abilities:
Excellent selling, influence, and closing skillsSelf-motivated and disciplined with a positive attitude and ability to work independentlyHealthcare, especially Fertility, experience preferredBilingual, especially French, strongly preferredExcellent organizational, verbal, and written communication skillsStrong focus on providing customers with superior customer experienceAbility to work independently and as part of a team and displays high level initiative and commitmentAgile, and adapts quickly to a fast-paced changing environmentAbility to identify critical activities and tasks and adjust priorities to meet goals and objectivesBilingual in French/English preferredWork Environment:
RemoteExperience:
1-3 years of inside sales experienceEducation:
Bachelor's degree in Business Administration, Management, Marketing, related field, or related experience requiredAs an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.
To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
That require disclosure of compensation, the starting base pay for this role is between $51,116- $68,221. The actual base pay includes many factors, and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.
Read LessCooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values dedicated, innovative, friendly, partners, and do the right thing our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women's and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions.
ResponsibilitiesWe are seeking a high performing Family Building Consultant to join our dynamic team. This global role is an Inside Sales position and will optimize our value proposition driving customer satisfaction and devotion throughout the family journey. If you are an accomplished sales rep with passion for delivering exceptional results globally in the Fertility industry, we invite you to join our team.
This role reports directly to our Inside Sales Manager and will be part of a fast-paced, high-performing team. As our Inside Sales representative, this individual will demonstrate proficiency in customer engagement and business acumen competencies. This rep will display extreme ownership, achieve and exceed goals, and deliver best in class customer experiences differentiating our brand in the market. This position will be remote, but we need to hire near an office in case there is need to return to the office in the future. Locations include: Rockville, MD | Los Angeles, CA | Trumbull, CT | Houston, TX | Rochester, NY | Livingston, NJ | Tucson, AZ | Portland, OR | Spokane, WA | Fountain Valley, CA | Los Altos, CA | Cambridge, MA | New York, NY | Greensboro, NC | Durham, NC | Jacksonville, FL
Essential Functions and Accountabilities:
Educates families on their frozen donor egg plan options, empowering them to make informed decisionsDemonstrates expertise in DEB USA frozen donor egg plan selection process and adapts recommendations quickly to align with client needsPartners with patient throughout their journey from initiation to transition to contract and financing and recurring additions to their familyDelivers superior client service on all inbound and outbound calls, emails, and/or chat sessions while maintaining client privacyEnrolls clients in CRM and conducts follow-up calls to enable matchAchieves sales and operational goals in a proactive disciplined approach; calls on and executes lead conversion for targeted customers including subscription installed base; diligently follow up with ability to qualify inbound leads as part of the lead management processMeets and exceeds projected sales goals with extreme ownership based on quota and pay for performance variable compensation packageCombines business acumen with an effective sales process to engage customers and increase sales volumesEducates prospects and customers identifying, developing, and securing all relevant direct sale opportunitiesUtilizes up-selling, cross-selling, and add-on sales techniques per customer experienceExecutes responsibilities with integrity and compliance to all policies and procedures, including but not limited to CooperSurgical guiding principles and code of conductLeverages knowledge of industry and product portfolio to meet customer needsCultivates internal & external relationships that create sustained valueRetains technical proficiency and is current on all training, product, and promotions; efficient in CRM and Microsoft Office tools and advances through training and utilizationManages emotional or complex customer situations promptly and professionally while meeting commitments for service, sales and assistanceDemonstrates ability to accurately assess and resolve individual situations and draw on prior knowledge, experience, and problem-solving skills; determines customer requirements and expectations to recommend specific products and solutionsQualificationsKnowledge, Skills, and Abilities:
Excellent selling, influence, and closing skillsSelf-motivated and disciplined with a positive attitude and ability to work independentlyHealthcare, especially Fertility, experience preferredBilingual, especially French, strongly preferredExcellent organizational, verbal, and written communication skillsStrong focus on providing customers with superior customer experienceAbility to work independently and as part of a team and displays high level initiative and commitmentAgile, and adapts quickly to a fast-paced changing environmentAbility to identify critical activities and tasks and adjust priorities to meet goals and objectivesBilingual in French/English preferredWork Environment:
RemoteExperience:
1-3 years of inside sales experienceEducation:
Bachelor's degree in Business Administration, Management, Marketing, related field, or related experience requiredAs an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.
To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
That require disclosure of compensation, the starting base pay for this role is between $51,116- $68,221. The actual base pay includes many factors, and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.
Read LessThe Summer Intern program provides college students with the opportunity to participate in meaningful projects that contribute to the overall business unit objectives. In addition to the assigned projects, Interns are given the opportunity to participate in activities that encourage networking with peers, managers, and employees.
The sales intern will focus on customer development and customer engagement to understand cross-selling opportunities as well as drive awareness in low-decile markets.
ResponsibilitiesEssential Functions & Accountabilities:
High-Volume Outreach & Customer EngagementIdentify potential sales opportunities through structured discovery questions.Communicate product features, value propositions, and benefits clearly over the phone.Collaborate with sales team to share insights and hand off qualified leads.Time Management & Organizational SkillsPrioritize daily calling activity to maximize productivity and impact.Ability to balance call targets, follow-up tasks, and administrative work.Manage daily workflow to meet deadlines and sales performance metrics.Provide feedback on customer trends, objections, and market opportunities.Participate in team meetings, training and coaching sessions.QualificationsKnowledge, Skills and Abilities:
Positive and professional demeanor, with the ability to build rapport and maintain productive interactions.Clear and confident verbal communication skills, with the ability to hold professional conversations over the phone.Detail-oriented, with the ability to take accurate notes, follow scripts, and adhere to established processes.Coachability, with a willingness to receive feedback and adjust to new procedures.Self-motivated and eager to learn, with the ability to take initiative and contribute to team objectives.Strong time-management and organizational skills, with the ability to balance multiple tasks such as call activity, follow-up, and administrative work.Ability to work both independently and as part of a collaborative team.Strong problem-solving abilities, with the capacity to think quickly and adapt during customer conversations.Basic proficiency in Microsoft Office Suite (Outlook, Excel, Word, and Teams).Familiarity with or openness to using AI-based productivity tools, along with a willingness to learn new technologies.Interest in sales, business, marketing, or customer engagement, with a desire to develop foundational skills in a professional setting.Prior experience in customer-facing rolessuch as face-to-face sales, retail, restaurant, hospitality, or general customer serviceis preferred but not required.Work Environment:
Professional office settingAbility to work on-site 5 days a week at the Livingston office.This is a paid internship.Experience:
Not required; prior Internship experience is a plus.
Education:
Current college student, majoring in Business or Science, entering their Junior or Senior yearMinimum GPA requirement, 2.8 Read LessCooperVision, a division of CooperCompanies, is one of the world's leading manufacturers of soft contact lenses. The company produces a full array of daily disposable, two-week and monthly contact lenses, all featuring advanced materials and optics. CooperVision has a strong heritage of solving the toughest vision challenges such as astigmatism, presbyopia and childhood myopia; and offers the most complete collection of spherical, toric and multifocal products available. Through a combination of innovative products and focused practitioner support, the company brings a refreshing perspective to the marketplace, creating real advantages for customers and wearers.
As an Account Executive, you will be tasked with managing, developing and growing the CooperVision Inc. Myopia product portfolio with existing and new customers. You will be expected to build professional sales relationships with assigned customers, utilize a consultative selling style, and operate independently. This position requires daily in-person and virtual client interactions, along with new business prospecting within your assigned territory. AEMs will be responsible for joint business planning and collaboration with colleagues for mutually beneficial outcomes. The ideal candidate will have 3+ years of consistently exceeding sales targets in medical device sales, preferably, with contact lenses.
As an Account Executive, it is required to reside in the assigned territory or within a reasonable distance (approximately 20 miles from the territory radius). The ideal candidate may live in the Rochester area.
ResponsibilitiesMeet and exceed sales goals established by management for the given territory.
Demonstrate clear understanding of CooperVision Myopia portfolio (MiSight and Paragon CRT) and utilize professional selling skills and technical acumen to grow market share.
Deploy sales, marketing, and educational resources that assure acceptance by practitioners.
Leverage knowledge of industry, competition, and portfolio to meet and exceed customer needs.
Demonstrate knowledge of customer needs, priorities, and practice dynamics.
Responsible for establishing and executing an effective call cycle and territory business plan.
Regular analysis of key metrics to support changes/modifications to growth plan.
Dedicated to meeting customer needs quickly and accurately. Return inquiries within 24 hours.
Responsible for integration and training on CooperVision Myopia suite of technology and value-added products to enhance customer experience.
Participate in state, regional and national optical shows when requested including weekends.
Submit all administrative reports on a timely basis, including but not limited to CRM call reports, expense reports, and territory reviews.
Identify the need for value-added tools, working collaboratively with appropriate departments in creation of practice management tools and materials for eye care practitioners.
Other duties as assigned.
Travel Requirements:
Overnight travel within territory up to 50%.
QualificationsProficient use of Microsoft Office suite of tools (Microsoft Word, Excel, PowerPoint). Advance skills through training and daily use.
Daily use of CRM to report customer interactions and utilize report to analyze products, account sales and overall territory growth.
Excellent organizational skills and territory management.
Positive attitude and constructive team collaboration, as well as building strong relationships.
Anticipate, understand, prioritize to meet customer needs.
Adapt to a changing work environment; various situations, individuals and/or groups.
Self-starter, with the ability to work independently.
Communicate proficiently with above average verbal, writing and reading skills.
Ability to interface with other departments.
Plan and execute internal and external presentations to various sized customer groups.
Demonstrated knowledge of contact lens market and CooperVision Myopia product portfolio.
Remote employee with home office environment.
Territory travel, independent from manager.
Minimum of 3 years of sales experience with documented success.
Medical device or contact lens sales experience is required.
Knowledge of both the contact lens and optical industry is highly beneficial.
Bachelor's degree required, or an equivalent combination of education and experience.
NCLE, CLSA, ABO, COA, COT, certified preferred.
Valid driver's license required.
For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $79,936.00 and $106,581.00 per year and may include cost of living adjustments. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Read LessCooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values dedicated, innovative, friendly, partners, and do the right thing our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women's and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions.
ResponsibilitiesEssential Functions & Accountabilities:
Manage the sales, growth, and profitability of the promoted product lines.Develop a strategic territory business plan to achieve sales goals for all promoted products.Travel throughout assigned territory to call on hospitals and physician offices to provide clinical and product technical support to providers.Maintain competence in product demonstrations for healthcare professionals in office-based procedures for the promoted product lines.Collaborate with internal and external partners to achieve sales results.Identify and share insights of promoted products, competition, market landscape, and customer feedback.Manage a territory operating budget within target.Represents CSI at local, regional, and national meetings and conventions as required.Operate strictly within the corporate code of conduct and compliance guidelines as set forth by CooperSurgical Incorporated.Understand, articulate, and educate on clinical reimbursement (when applicable dependent on product line) for relevant products.Ensure strict adherence to all applicable pharmaceutical compliance standards and regulatory requirements to maintain product integrity and patient safety for applicable product lines.Document all field activities and ensure all assigned employee training is completed and up to date.Contribute to the success of the organization by contributing to a positive work environment for all partners.QualificationsQualifications:
Bachelor's degree is requiredEntry level sales 0 to 3 years of sales experience, ideally in the pharmaceutical or medical device industryPassing of background check which may include verification of prior employment, criminal conviction history, educational and driving recordsDocumented sales results over time.Knowledge of the medical device arena, preferably with a concentration in women's healthcareTrain healthcare providers on the proper usage of promoted products.Apply a range of techniques to think through and solve issues creatively to improve performance and company effectiveness.Demonstrate clinical product knowledge and comprehension.Well-developed written and oral communication skills.Implement a variety of programs, such as speaker programs and other activities.Some overnight travel may be required.Outlook, Word, Excel (can maintain complex spreadsheets) and PowerPoint.A valid driver's license and insurable driving record.Medical documentation and a documented health profile to comply with customer requirements within the territory.Experience with the Buy and Bill process and reimbursement is a plusSelf-starter with ability to manage multiple tasks simultaneously with minimal day to day managementAs an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. If you are interested in applying and require special assistance or accommodations due to a disability, please contact us at talent.acquisition@coopersurgical.com
For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $90,000-120,000 with total earnings potential up to $140,000 at target. The actual base pay includes many factors, and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.
Read LessCooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values dedicated, innovative, friendly, partners, and do the right thing our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women's and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions.
ResponsibilitiesEssential functions and accountabilities include:
Manage the sales, growth, and profitability of the promoted product lines.Develop a strategic territory business plan to achieve sales goals for all promoted products.Travel throughout assigned territory to call on hospitals and physician offices to provide clinical and product technical support to providers.Maintain competence in product demonstrations for healthcare professionals in office-based procedures for the promoted product lines.Collaborate with internal and external partners to achieve sales results.Identify and share insights of promoted products, competition, market landscape, and customer feedback.Manage a territory operating budget within target.Represents CSI at local, regional, and national meetings and conventions as required.Operate strictly within the corporate code of conduct and compliance guidelines as set forth by CooperSurgical Incorporated.Understand, articulate, and educate on clinical reimbursement (when applicable dependent on product line) for relevant products.Ensure strict adherence to all applicable pharmaceutical compliance standards and regulatory requirements to maintain product integrity and patient safety for applicable product lines.Document all field activities and ensure all assigned employee training is completed and up to date.Contribute to the success of the organization by contributing to a positive work environment for all partners.QualificationsQualifications include:
Bachelor's degree is requiredEntry level sales 0 to 3 years of sales experience, ideally in the pharmaceutical or medical device industryPassing of background check which may include verification of prior employment, criminal conviction history, educational and driving recordsDocumented sales results over time.Knowledge of the medical device arena, preferably with a concentration in women's healthcareTrain healthcare providers on the proper usage of promoted products.Apply a range of techniques to think through and solve issues creatively to improve performance and company effectiveness.Demonstrate clinical product knowledge and comprehension.Well-developed written and oral communication skills.Implement a variety of programs, such as speaker programs and other activities.Some overnight travel may be required.Outlook, Word, Excel (can maintain complex spreadsheets) and PowerPoint.A valid driver's license and insurable driving record.Medical documentation and a documented health profile to comply with customer requirements within the territory.Experience with the Buy and Bill process and reimbursement is a plusSelf-starter with ability to manage multiple tasks simultaneously with minimal day to day managementAs an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. If you are interested in applying and require special assistance or accommodations due to a disability, please contact us at talent.acquisition@coopersurgical.com
For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $90,000-120,000 with total earnings potential up to $140,000 at target. The actual base pay includes many factors, and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.
Read LessCooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values dedicated, innovative, friendly, partners, and do the right thing our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women's and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions.
ResponsibilitiesWe are seeking a high performing Family Building Consultant to join our dynamic team. This global role is an Inside Sales position and will optimize our value proposition driving customer satisfaction and devotion throughout the family journey. If you are an accomplished sales rep with passion for delivering exceptional results globally in the Fertility industry, we invite you to join our team.
This role reports directly to our Inside Sales Manager and will be part of a fast-paced, high-performing team. As our Inside Sales representative, this individual will demonstrate proficiency in customer engagement and business acumen competencies. This rep will display extreme ownership, achieve and exceed goals, and deliver best in class customer experiences differentiating our brand in the market. This position will be remote, but we need to hire near an office in case there is need to return to the office in the future. Locations include: Rockville, MD | Los Angeles, CA | Trumbull, CT | Houston, TX | Rochester, NY | Livingston, NJ | Tucson, AZ | Portland, OR | Spokane, WA | Fountain Valley, CA | Los Altos, CA | Cambridge, MA | New York, NY | Greensboro, NC | Durham, NC | Jacksonville, FL
Essential Functions and Accountabilities:
Educates families on their frozen donor egg plan options, empowering them to make informed decisionsDemonstrates expertise in DEB USA frozen donor egg plan selection process and adapts recommendations quickly to align with client needsPartners with patient throughout their journey from initiation to transition to contract and financing and recurring additions to their familyDelivers superior client service on all inbound and outbound calls, emails, and/or chat sessions while maintaining client privacyEnrolls clients in CRM and conducts follow-up calls to enable matchAchieves sales and operational goals in a proactive disciplined approach; calls on and executes lead conversion for targeted customers including subscription installed base; diligently follow up with ability to qualify inbound leads as part of the lead management processMeets and exceeds projected sales goals with extreme ownership based on quota and pay for performance variable compensation packageCombines business acumen with an effective sales process to engage customers and increase sales volumesEducates prospects and customers identifying, developing, and securing all relevant direct sale opportunitiesUtilizes up-selling, cross-selling, and add-on sales techniques per customer experienceExecutes responsibilities with integrity and compliance to all policies and procedures, including but not limited to CooperSurgical guiding principles and code of conductLeverages knowledge of industry and product portfolio to meet customer needsCultivates internal & external relationships that create sustained valueRetains technical proficiency and is current on all training, product, and promotions; efficient in CRM and Microsoft Office tools and advances through training and utilizationManages emotional or complex customer situations promptly and professionally while meeting commitments for service, sales and assistanceDemonstrates ability to accurately assess and resolve individual situations and draw on prior knowledge, experience, and problem-solving skills; determines customer requirements and expectations to recommend specific products and solutionsQualificationsKnowledge, Skills, and Abilities:
Excellent selling, influence, and closing skillsSelf-motivated and disciplined with a positive attitude and ability to work independentlyHealthcare, especially Fertility, experience preferredBilingual, especially French, strongly preferredExcellent organizational, verbal, and written communication skillsStrong focus on providing customers with superior customer experienceAbility to work independently and as part of a team and displays high level initiative and commitmentAgile, and adapts quickly to a fast-paced changing environmentAbility to identify critical activities and tasks and adjust priorities to meet goals and objectivesBilingual in French/English preferredWork Environment:
RemoteExperience:
1-3 years of inside sales experienceEducation:
Bachelor's degree in Business Administration, Management, Marketing, related field, or related experience requiredAs an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.
To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
That require disclosure of compensation, the starting base pay for this role is between $51,116- $68,221. The actual base pay includes many factors, and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.
Read LessCooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values dedicated, innovative, friendly, partners, and do the right thing our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women's and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions.
ResponsibilitiesJob Summary: The Cryogenic Services Coordinator is responsible for mainly two areas within the Commercial Inside Sales Team: storage account management and cryogenic shipping leads. Both areas will require professional communication with client customers seeking new service or help with their existing service. This position will communicate directly with clients to understand their needs, highlight the value of CSI-supported cryogenic services, and ensure a smooth sales process for fertility preservation, cryogenic shipping, and/or storage services. For existing clients, this position will support the client with any account needs, including, but not limited to, records access, billing support, inventory questions, and end of account assistance.
As a service coordinator, the role will uphold and advocate for the CSI brand, ensuring the consistent delivery of the highest quality standards.
Essential Functions & Accountabilities:
Manage lead data in software systems independently with minimal supervisionCapture and record relevant lead information in software systemsUnderstand diverse lead profiles to build customized sales approachesIdentify data patterns and analyze results to maximize work efficiencyCommunicate with leadership for trends and client customer needs on an ongoing basisBe knowledgeable about CSI's fertility preservation, transport, and storage offerings to answer client questions regarding the servicesMaster the "Why choose us" message of CSI-supported Cryogenic ServicesDeliver communication to prospective clients through outbound calls, emails, SMS and/or chat sessionsRemain current, highly knowledgeable, and proficient on all procedural activities and follow-upsReview recorded calls with the BD manager to identify best practices and areas of opportunityEnsure client data, including personal, credit card and medical information is protectedListen to clients' needs and communicate with empathy and understanding about their use of CSI cryogenic servicesBe able to address client inquiries regarding their status in the fertility preservation processRespond to client inquiries about their storage account, including but not limited to account status, payment details, invoice amounts, renewal periods, and inventory levelsAssist clients with end-of-storage options, including CSI's transport services and the end-of-storage consent processAccurately input data into software systems to support downstream processesCollect and organize data from various sources for system inputBecome familiar with the systems in use to identify and report any issues with data feeds or inputted informationTravel Requirements: Less than 5%
QualificationsKnowledge, Skills, and Abilities:
Proficiency in using CRM software and billing systems, Microsoft Excel, MS Office, and other relevant toolsResults oriented mindset exhibits a strong drive to surpass performance targets while assisting clients in a friendly and understanding mannerAdaptability responds and adapts own behavior to suit the situation, knowing the end-goal is helping the client with their need in the best way possibleRelationship Management ability to initiate and grow mutually beneficial relationships both within CSI and with clientsAttention to detail Checks information to eliminate or reduce errors, detects inconsistencies and mistakes in data to reduce downstream effects of entry errorsInfluence and Negotiation 'Sells' products and services (and arguments and concepts that support them) by tailoring benefits to prospective clientsStrong oral & written communication skills Listens, responds to prompts, summarizes and structures communication logicallyClear, articulate and grammatically sound speech and professional phone mannerAbility to interpret data from several sources for accurate entry into CRM/ERP systemsSkilled in deescalating upset clients by addressing their concerns and finding a mutually beneficial solutionAbility to follow standard operating procedures and protocolsCapable of working independently as well as collaboratively within a teamFlexibility and ability to handle multiple tasks simultaneouslyWork Environment:
Monday through Friday, standard business hours, with flexibility for extended hours for work demandFast pacedClient OrientedRobust sales pipelineExperience:
1-3+ years inside sales or customer service experience within a healthcare environmentDirect client interaction with patients seeking healthcare servicesMicrosoft Office ability with strong Excel skills1+ years cryogenic account management (preferred)1+ years in the fertility field (preferred)Education:
Associate or bachelor's degree (preferred)As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. To learn more about CooperSurgical and the benefits of becoming a member of our team.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. If you are interested in applying and require special assistance or accommodations due to a disability, please contact us at talent.acquisition@coopersurgical.com
For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $60,000 - $68,000. The actual base pay includes many factors, and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.
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