Are you a highly organized, creative professional who loves making systems run smoothly while helping others learn and grow? We’re looking for a Learning & Development (L&D)Specialist to join our growing team and serve as the operational backbone of our Learning & Development function.
This is an excellent opportunity for someone who enjoys variety, thrives in a fast-paced environment, and wants to build a career in Learning & Development. If you’re a detail-oriented “utility player” who can balance systems, projects, and creativity and you’re excited to grow your instructional design skills we’d love to hear from you.
Location: Portland, OR - This is a hybrid role with the expectation of 2-3 days in the office after initial training period.
Pay: $65K - $75K a year
Role Overview
The Learning & Development (L&D) Specialist is the operational engine of our team. This role is designed for a detail-oriented "utility player" who excels at managing the systems that enable learning. You will oversee our LMS (Docebo), manage compliance and certification tracking, and drive internal engagement through clear, creative communication plans.
Additionally, you will serve as a junior developer, tackling our content backlog by creating job aids, videos, and modules under the guidance of our Instructional Designer. This role is ideal for someone seeking to master L&D operations while building a professional portfolio in instructional design.
Key Responsibilities
Learning Systems Administration
Administer and maintain the Learning Management System (Docebo) by managing enrollments, user groups, and learning plansUtilize Docebo reporting, Excel, and other tools to create dashboards and reports to track compliance and completion rates across the organizationProvide support to learners needing assistance with the LMS and troubleshoot issues as neededMaintain learning resources and assist with the curation of third-party resources, content, and toolsProactively own the tracking and reporting of mandatory training and professional certifications to ensure 100% organizational readinessLearning Program Operations & Coordination
Support scheduling, coordination, and setup for both virtual and in-person training sessionsCollaborate across teams to continually enhance the onboarding experience and its effectiveness for employeesOccasionally lead brief, repeatable training sessions, such as LMS walkthroughs, orientations, or other relevant topics as needed Identify opportunities to streamline and continuously improve learning processes and systems as CSG experiences rapid growthContent Development Support
Assist the Instructional Designer in creating training content and rapid eLearning modules using Parta.io and other toolsDesign and produce professional tutorials, marked-up guides, and job aids using a variety of authoring tools such as Canva, Camtasia, Snagit, Vyond, or other programs as needed to support initiativesAudit and update existing training materials to ensure all screenshots and information are up to date and currentCommunication & Internal Marketing
Create and execute marketing plans to promote learning programs via Teams, email, and internal newsletters Manage training calendars, program logistics, communications, and schedulingWork collaboratively with the L&D team to craft compelling, error-free communications that drive engagement with our learning programsQualifications & Skills
Experience: 1–3 years of experience in L&D, HR, or Project Coordination.The L&D Eye: A keen eye for visual design and the ability to simplify complex information into clear, actionable guides. We invite you to share existing work samples (e.g., job aids, infographics, or video clips) that showcase your ability to communicate effectively and maintain brand standards.Meticulous Communicator: Exceptional written communication skills with a focus on clarity, brevity, and professional tone.Analytical Mindset: Comfortable working with data and spreadsheets to track compliance and progress.Collaborative Spirit: A desire to learn from the team and grow your skills in adult learning theory and design, helping evolve the learning experience as CSG grows.Tech Stack Mastery:Required: Proficiency in Microsoft 365 (specifically Excel, PowerPoint, and Teams)Preferred: Experience with Docebo, Canva, Camtasia, Snagit, Vyond, or Parta.ioBonus: Familiarity with the tools in Adobe Creative Cloud Suite or other comparable programsBenefits
Cook Solutions Group (CSG) provides our employees with the most comprehensive benefits program to enhance their quality of life. CSG employees enjoy competitive salaries; CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents. Both plans have reasonable deductible levels and co-pay amounts; a 401(k)-retirement match; Paid Time Off (PTO); 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!
Why work at Cook Solutions Group?
We know our employees are what make our business succeed. That’s why we’ve cultivated a casual, upbeat environment that enhances productivity, satisfaction, and retention. We strive to provide the best, most equitable and cost-effective benefits for employees. New employees become eligible for benefits on the first of the month following the 60-day day waiting period who work a minimum of 30 hours per week.
Our employees are encouraged to take advantage of flexible scheduling, maintain a healthy work-life balance, and volunteer in their communities through our Cook Community Builders program.
Equal Opportunity
Cook Solutions Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [protected class] including but not limited to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.
Read LessCook Solutions Group, listed as a 100 Best Companies to Work for, is looking for a Full-Time ATM Service Technician with excellent customer service, communication, and time management skills, a professional attitude and appearance, and the ability to integrate into our "We Make It Happen!" culture. Responsibilities include, but are not limited to, providing second line maintenance for ATM banking products with an emphasis on Hardware and Software problem diagnosis. This position will also be cross-trained with our Security Service Technician roles as well.
Location: Central Oregon - Bend/Redmond, OR area
Pay: $22-$28 hour DOE
What you’ll do:
1.Performs basic installation on ATM products (multiple manufacturers).
2.Performs some minor maintenance on ATMs (e.g. replacing light bulbs, card reader belts, air filters, etc.).
3.Prioritizes and plans service calls.
4.Contacts customer with the estimated time of arrival.
5.Escalates problems when appropriate.
6.Reassigns calls when appropriate.
7.Accurately reports service data.
8.Interacts in a professional manner with customers and co-workers to foster positive relationships.
9.Supports service technicians in performing preventative maintenance inspections on conventional products.
10.Maintains effective communication with Business Management Team and Service Technician Team members.
11.Provides maintenance on ATM banking products (e.g. problem diagnosis, component level repair, application reload, preventative maintenance, documentation and planning/maintaining spare parts levels.
12.Develops a working knowledge of all operating standards, practices, and procedures.
13.Completes equipment cleanings as specified in service agreement.
14.Performs other related duties as assigned.
What you bring:
•High School Diploma or GED equivalent.
•2-5 years related experience and/or training; or equivalent combination of education and experience.
•NCR Certification is a plus.
•Customer service experience is a plus.
•Willing to train on security equipment.
•Valid driver's license and clean driving record.
•The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 100 pounds and regularly lift and/or move up to 50 pounds.
Benefits
Cook Solutions Group (CSG) provides our employees with the most comprehensive benefits program to enhance their quality of life. CSG employees enjoy competitive salaries; CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents. Both plans have reasonable deductible levels and co-pay amounts; a 401(k)-retirement match; Paid Time Off (PTO); 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!
Why work at Cook Solutions Group?
We know our employees are what make our business succeed. That’s why we’ve cultivated a casual, upbeat environment that enhances productivity, satisfaction, and retention. We strive to provide the best, most equitable and cost-effective benefits for employees. New employees become eligible for benefits on the first of the month following the 60-day day waiting period who work a minimum of 30 hours per week.
Our employees are encouraged to take advantage of flexible scheduling, maintain a healthy work-life balance, and volunteer in their communities through our Cook Community Builders program.
Equal Opportunity
Cook Solutions Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.
Read LessCook Solutions Group, listed as a 100 Best Companies to Work for, is looking for a Full-Time ATM Service Technician with excellent customer service, communication, and time management skills, a professional attitude and appearance, and the ability to integrate into our "We Make It Happen!" culture. Responsibilities include, but are not limited to, providing second line maintenance for ATM banking products with an emphasis on Hardware and Software problem diagnosis.
Location: Flagstaff, Prescott and/or Cottonwood, AZ areas
Pay: $22-$28 hour DOE
What you’ll do:
1.Performs basic installation on ATM products (multiple manufacturers).
2.Performs some minor maintenance on ATMs (e.g. replacing light bulbs, card reader belts, air filters, etc.).
3.Prioritizes and plans service calls.
4.Contacts customer with the estimated time of arrival.
5.Escalates problems when appropriate.
6.Reassigns calls when appropriate.
7.Accurately reports service data.
8.Interacts in a professional manner with customers and co-workers to foster positive relationships.
9.Supports service technicians in performing preventative maintenance inspections on conventional products.
10.Maintains effective communication with Business Management Team and Service Technician Team members.
11.Provides maintenance on ATM banking products (e.g. problem diagnosis, component level repair, application reload, preventative maintenance, documentation and planning/maintaining spare parts levels.
12.Develops a working knowledge of all operating standards, practices, and procedures.
13.Completes equipment cleanings as specified in service agreement.
14.Performs other related duties as assigned.
What you bring:
•High School Diploma or GED equivalent.
•2-5 years related experience and/or training; or equivalent combination of education and experience.
•NCR Certification is a plus.
•Customer service experience is a plus.
•Willing to train on security equipment.
•Valid driver's license and clean driving record.
•The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 100 pounds and regularly lift and/or move up to 50 pounds.
Benefits
Cook Solutions Group (CSG) provides our employees with the most comprehensive benefits program to enhance their quality of life. CSG employees enjoy competitive salaries; CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents. Both plans have reasonable deductible levels and co-pay amounts; a 401(k)-retirement match; Paid Time Off (PTO); 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!
Why work at Cook Solutions Group?
We know our employees are what make our business succeed. That’s why we’ve cultivated a casual, upbeat environment that enhances productivity, satisfaction, and retention. We strive to provide the best, most equitable and cost-effective benefits for employees. New employees become eligible for benefits on the first of the month following the 60-day day waiting period who work a minimum of 30 hours per week.
Our employees are encouraged to take advantage of flexible scheduling, maintain a healthy work-life balance, and volunteer in their communities through our Cook Community Builders program.
Equal Opportunity
Cook Solutions Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.
Read LessCook Solutions Group is on the lookout for a motivated Installation Apprentice to join our dynamic team in Hermiston, OR. If you're looking to kickstart your career in a hands-on, high-growth industry where your work really matters, this could be the perfect fit.
At Cook Solutions Group, our motto is "We Make It Happen!”and we live it every day. We’re passionate about what we do, and we’re equally passionate about our people. As an Installation Apprentice, you’ll get real-world training alongside experienced professionals, developing the skills you need to grow into a rewarding technical career.
Installation Apprentice – Full Time | Hermiston, OR
Pay: $20 - $24 hour (Pay DOE or level in LEA program)
Successful applicants will be currently enrolled, or interested in enrolling in, the Oregon Limited Energy Class A Apprenticeship Program.
What You’ll Be Doing:
Work side-by-side with a Journeyman Technician to install and service cutting-edge security systems.Learn the ropes of wiring, equipment installation, and system commissioning in a supportive, hands-on environment.Perform site surveys and respond to service calls with professionalism and efficiency.Ensure every system runs smoothly through thorough testing and quality checks.Provide excellent customer service and represent Cook Solutions Group with pride.Maintain tools, job inventory, and complete documentation accurately and on time.Occasionally travel (up to one week at a time) for exciting projects across the region.What You Bring to the Table:
High School Diploma or GED equivalentValid driver’s license with a clean driving recordStrong communication, time management, and customer service skillsA professional attitude, appearance, and eagerness to learnAbility to lift up to 75 lbs and work on your feetPrevious installation experience is a plus but not required—we’ll train the right person with the right attitude.
Why You’ll Love Working Here:
A strong, supportive team environmentOpportunities for long-term growth and advancementCompetitive pay based on experienceTravel opportunities and hands-on technical trainingBe part of a company that truly values its employeesReady to build your future with us? Apply now and see why Cook Solutions Group is a great place to start—and grow—your career.
Benefits
Cook Solutions Group (CSG) provides our employees with the most comprehensive benefits program to enhance their quality of life. CSG employees enjoy competitive salaries; CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents. Both plans have reasonable deductible levels and co-pay amounts; a 401(k)-retirement match; Paid Time Off (PTO); 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!
Why work at Cook Solutions Group?
We know our employees are what make our business succeed. That’s why we’ve cultivated a casual, upbeat environment that enhances productivity, satisfaction, and retention. We strive to provide the best, most equitable and cost-effective benefits for employees. New employees become eligible for benefits on the first of the month following the 60-day day waiting period who work a minimum of 30 hours per week.
Our employees are encouraged to take advantage of flexible scheduling, maintain a healthy work-life balance, and volunteer in their communities through our Cook Community Builders program.
Equal Opportunity
Cook Solutions Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.
Read LessCook Solutions Group, listed as a 100 Best Companies to Work for, is looking for a Full-Time Security Service Technician with excellent customer service, communication, and time management skills, a professional attitude and appearance, and the ability to integrate into our "We Make It Happen!" culture. Responsibilities include, but are not limited to, installing wires and equipment, responding to service calls, conducting site surveys, performing installation startup, system commissioning, and customer training by performing the following duties.
Location: Flagstaff, AZ
Pay: $22-$32 hour DOE and Certifications
What you’ll do:
1. Travels to client’s site for alarm failure troubleshooting and repair.
2. Installs and services electronic and physical security products including pulling wire per
3. Installs and wires electronic equipment used in systems.
4. Accounts for all installation and service tools/equipment and all job parts/inventory.
5. Tests all installed/serviced equipment to ensure proper performance and compliance with customers’ requirements and all applicable codes.
6. Troubleshoots and repairs electronic and physical security equipment.
7. Communicates important project status information to management as necessary (installation or service).
8. Communicates with customers on job status or completion (installation or service).
9. Conducts site surveys upon request of management.
10. Completes and turns in all required paperwork in a timely manner according to established procedures and deadlines, i.e., time sheets, expense reports, change orders, equipment transfers, etc.
11. Follows Purchasing procedures using database system and supervisor approval to account for products needed.
12. Maintains and controls assigned truck stock inventory in an organized manner. Reports stock items during company inventory audits.
13. Maintains control and safeguards all company or customer property or information of which employee has been entrusted.
14. Ensures company vehicle is maintained according to established standards. Keeps vehicle clean, inside, and out.
15. Maintains clean driving record and operates company vehicles using safe driving practices.
16. Responsible for training less experienced employees and trainees on company
procedures, systems, and installation/service techniques.
17. Ensures all work is preformed to CSG quality standards and practices.
18. Works in compliance with Federal/State laws regarding safety of self and others always.
19. Expected to solicit new business when not working on service or installation.
What you'll bring:
Benefits
Cook Solutions Group (CSG) provides our employees with the most comprehensive benefits program to enhance their quality of life. CSG employees enjoy competitive salaries; CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents. Both plans have reasonable deductible levels and co-pay amounts; a 401(k)-retirement match; Paid Time Off (PTO); 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!
Why work at Cook Solutions Group?
We know our employees are what make our business succeed. That’s why we’ve cultivated a casual, upbeat environment that enhances productivity, satisfaction, and retention. We strive to provide the best, most equitable and cost-effective benefits for employees. New employees become eligible for benefits on the first of the month following the 60-day day waiting period who work a minimum of 30 hours per week.
Our employees are encouraged to take advantage of flexible scheduling, maintain a healthy work-life balance, and volunteer in their communities through our Cook Community Builders program.
Equal Opportunity
Cook Solutions Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.
Read LessCook Solutions Group, listed as a 100 Best Companies to Work for, is looking for a Full-Time Security Service Technician with excellent customer service, communication, and time management skills, a professional attitude and appearance, and the ability to integrate into our "We Make It Happen!" culture. Responsibilities include, but are not limited to, installing wires and equipment, responding to service calls, conducting site surveys, performing installation startup, system commissioning, and customer training by performing the following duties. We are also looking to cross train this individual for a cross-trained role to assist with ATM service in the area as well.
Location: Bend, OR
Pay: $22-$30+ hour DOE and Certifications
What you’ll do:
1. Travels to client’s site for alarm failure troubleshooting and repair. Expected to travel for up to a week at a time when necessary.
2. Installs and services electronic and physical security products including pulling wire per
3. Installs and wires electronic equipment used in systems.
4. Accounts for all installation and service tools/equipment and all job parts/inventory.
5. Tests all installed/serviced equipment to ensure proper performance and compliance with customers’ requirements and all applicable codes.
6. Troubleshoots and repairs electronic and physical security equipment.
7. Communicates important project status information to management as necessary (installation or service).
8. Communicates with customers on job status or completion (installation or service).
9. Conducts site surveys upon request of management.
10. Completes and turns in all required paperwork in a timely manner according to established procedures and deadlines, i.e., time sheets, expense reports, change orders, equipment transfers, etc.
11. Follows Purchasing procedures using database system and supervisor approval to account for products needed.
12. Maintains and controls assigned truck stock inventory in an organized manner. Reports stock items during company inventory audits.
13. Maintains control and safeguards all company or customer property or information of which employee has been entrusted.
14. Ensures company vehicle is maintained according to established standards. Keeps vehicle clean, inside, and out.
15. Maintains clean driving record and operates company vehicles using safe driving practices.
16. Responsible for training less experienced employees and trainees on company
procedures, systems, and installation/service techniques.
17. Ensures all work is preformed to CSG quality standards and practices.
18. Works in compliance with Federal/State laws regarding safety of self and others always.
19. Expected to solicit new business when not working on service or installation.
What you bring:
Benefits
Cook Solutions Group (CSG) provides our employees with the most comprehensive benefits program to enhance their quality of life. CSG employees enjoy competitive salaries; CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents. Both plans have reasonable deductible levels and co-pay amounts; a 401(k)-retirement match; Paid Time Off (PTO); 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!
Why work at Cook Solutions Group?
We know our employees are what make our business succeed. That’s why we’ve cultivated a casual, upbeat environment that enhances productivity, satisfaction, and retention. We strive to provide the best, most equitable and cost-effective benefits for employees. New employees become eligible for benefits on the first of the month following the 60-day day waiting period who work a minimum of 30 hours per week.
Our employees are encouraged to take advantage of flexible scheduling, maintain a healthy work-life balance, and volunteer in their communities through our Cook Community Builders program.
Equal Opportunity
Cook Solutions Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.
Read LessCook Solutions Group, listed as a 100 Best Companies to Work for, is looking for a Full-Time Security Service Technician with excellent customer service, communication, and time management skills, a professional attitude and appearance, and the ability to integrate into our "We Make It Happen!" culture. Responsibilities include, but are not limited to, installing wires and equipment, responding to service calls, conducting site surveys, performing installation startup, system commissioning, and customer training by performing the following duties.
Location: Lewiston, ID
Pay Range: $25 - $35 hour
What you’ll do:
1. Travels to client’s site for alarm failure troubleshooting and repair. Expected to travel for up to a week at a time when necessary.
2. Installs and services electronic and physical security products including pulling wire per
3. Installs and wires electronic equipment used in systems.
4. Accounts for all installation and service tools/equipment and all job parts/inventory.
5. Tests all installed/serviced equipment to ensure proper performance and compliance with customers’ requirements and all applicable codes.
6. Troubleshoots and repairs electronic and physical security equipment.
7. Communicates important project status information to management as necessary (installation or service).
8. Communicates with customers on job status or completion (installation or service).
9. Conducts site surveys upon request of management.
10. Completes and turns in all required paperwork in a timely manner according to established procedures and deadlines, i.e., time sheets, expense reports, change orders, equipment transfers, etc.
11. Follows Purchasing procedures using database system and supervisor approval to account for products needed.
12. Maintains and controls assigned truck stock inventory in an organized manner. Reports stock items during company inventory audits.
13. Maintains control and safeguards all company or customer property or information of which employee has been entrusted.
14. Ensures company vehicle is maintained according to established standards. Keeps vehicle clean, inside, and out.
15. Maintains clean driving record and operates company vehicles using safe driving practices.
16. Responsible for training less experienced employees and trainees on company
procedures, systems, and installation/service techniques.
17. Ensures all work is preformed to CSG quality standards and practices.
18. Works in compliance with Federal/State laws regarding safety of self and others always.
19. Expected to solicit new business when not working on service or installation.
What you bring:
Benefits
Cook Solutions Group (CSG) provides our employees with the most comprehensive benefits program to enhance their quality of life. CSG employees enjoy competitive salaries; CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents. Both plans have reasonable deductible levels and co-pay amounts; a 401(k)-retirement match; Paid Time Off (PTO); 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!
Why work at Cook Solutions Group?
We know our employees are what make our business succeed. That’s why we’ve cultivated a casual, upbeat environment that enhances productivity, satisfaction, and retention. We strive to provide the best, most equitable and cost-effective benefits for employees. New employees become eligible for benefits on the first of the month following the 60-day day waiting period who work a minimum of 30 hours per week.
Our employees are encouraged to take advantage of flexible scheduling, maintain a healthy work-life balance, and volunteer in their communities through our Cook Community Builders program.
Equal Opportunity
Cook Solutions Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.
Read LessCook Solutions Group, listed as a 100 Best Companies to Work for, is looking for a Full-Time ATM Service Technician with excellent customer service, communication, and time management skills, a professional attitude and appearance, and the ability to integrate into our "We Make It Happen!" culture. Responsibilities include, but are not limited to, providing second line maintenance for ATM banking products with an emphasis on Hardware and Software problem diagnosis.
Location: Flagstaff, Prescott and/or Cottonwood, AZ areas
Pay: $22-$28 hour DOE
What you’ll do:
1.Performs basic installation on ATM products (multiple manufacturers).
2.Performs some minor maintenance on ATMs (e.g. replacing light bulbs, card reader belts, air filters, etc.).
3.Prioritizes and plans service calls.
4.Contacts customer with the estimated time of arrival.
5.Escalates problems when appropriate.
6.Reassigns calls when appropriate.
7.Accurately reports service data.
8.Interacts in a professional manner with customers and co-workers to foster positive relationships.
9.Supports service technicians in performing preventative maintenance inspections on conventional products.
10.Maintains effective communication with Business Management Team and Service Technician Team members.
11.Provides maintenance on ATM banking products (e.g. problem diagnosis, component level repair, application reload, preventative maintenance, documentation and planning/maintaining spare parts levels.
12.Develops a working knowledge of all operating standards, practices, and procedures.
13.Completes equipment cleanings as specified in service agreement.
14.Performs other related duties as assigned.
What you bring:
•High School Diploma or GED equivalent.
•2-5 years related experience and/or training; or equivalent combination of education and experience.
•NCR Certification is a plus.
•Customer service experience is a plus.
•Willing to train on security equipment.
•Valid driver's license and clean driving record.
•The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 100 pounds and regularly lift and/or move up to 50 pounds.
Benefits
Cook Solutions Group (CSG) provides our employees with the most comprehensive benefits program to enhance their quality of life. CSG employees enjoy competitive salaries; CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents. Both plans have reasonable deductible levels and co-pay amounts; a 401(k)-retirement match; Paid Time Off (PTO); 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!
Why work at Cook Solutions Group?
We know our employees are what make our business succeed. That’s why we’ve cultivated a casual, upbeat environment that enhances productivity, satisfaction, and retention. We strive to provide the best, most equitable and cost-effective benefits for employees. New employees become eligible for benefits on the first of the month following the 60-day day waiting period who work a minimum of 30 hours per week.
Our employees are encouraged to take advantage of flexible scheduling, maintain a healthy work-life balance, and volunteer in their communities through our Cook Community Builders program.
Equal Opportunity
Cook Solutions Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.
Read Less