Field Service Engineer ensures that all service activities are methodical, accurate, and fully documented in MaintainX. This role directly contributes to customer satisfaction and our Net Promoter Score (NPS) by consistently doing the right thing for our customers.
Field Service Engineers also serve as a key communication link between the customer and Robotics leadership, ensuring that field insights are captured and acted upon.
· Assist in pre-installation site planning as directed by the Head of Field Operations (Sierra Dellay).
· Arrive onsite with all tools and equipment necessary for installation.
· Participate in the Robotics pre-install safety review with all install team members.
· Perform mechanical assembly, wiring, and configuration of robotic cells and safety systems.
· Ensure all work meets quality standards and site-specific requirements.
· Interpret mechanical drawings and electrical schematics to support accurate installation.
Respond to service calls promptly and professionally, providing solutions that reflect service-first culture.Perform scheduled preventive maintenance and emergency repairs to minimize downtime.Troubleshoot issues related to motion control, sensors, mechanical components, and system integration.Communicate service issues, customer concerns, and field observations directly to the Head of Field Operations.Report travel plans, current location, and site status to the Head of Field Operations or Field Service Lead, as directed.Maintain accurate service logs and customer records in MaintainX. Read LessWhat You Will Do
• Architecting, designing, implementing, testing, and debugging integrated embedded real-time software within heterogenous systems composed of firmware and hardware.
• Working within a cross-discipline team to define, refine, and improve product concept, implementation, testability, and guaranteed, measurable quality.
• Teaching, coaching, and mentoring less experienced staff.
• Contributing to proposals as well as preliminary and critical design reviews.
• Ability to obtain program access.
What You Will Learn
• Working across a product line in collaboration with other teams.
Qualifications You Must Have
• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 8 years of prior relevant experience.
• Experience including at least two of the following: Embedded C++ Software, Embedded Software Security, Software Architecture Design and Implementation.
• Experience using embedded Real Time Operating Systems (RTOS) (e.g., Green Hills, Integrity, Wind River VxWorks, Linux, etc.)
• Experience developing complex systems involving the integration of hardware, firmware, and software
• Active and transferrable final Secret U.S. government issued security clearance is required prior to start date with the ability to obtain program access after start.
Qualifications We Prefer
• Familiarity with rate monotonic theory, practice, and limitations.
• Familiarity with layered architectural principles, and their limitations.
• Familiarity with reading electrical schematics and relating it to software function.
• Familiarity with reading firmware source like VHDL or Verilog.
• Familiarity with assembly language in at least one processor/controller family.
• Experience using lab instruments like power-supplies, digital multi-meters, oscilloscopes, and logic analyzers.
• Experience with developing device drivers for bare-metal and/or OS applications.
• Experience leading engineering teams in delivering systems (of various size) involving the integration of hardware and software.
The Operations Assistant provides administrative and operational support to the team by maintaining accurate customer records, preparing sales reports, coordinating communications, and assisting with order processing. This role helps streamline sales processes, improve data accuracy, and support the achievement of sales goals.
Key Responsibilities
Provide administrative support to the sales team and sales managers.Maintain and update customer information in the CRM system.Prepare sales reports, dashboards, and performance metrics.Process customer orders, quotes, and invoices accurately.Coordinate with finance, logistics, and customer service teams to ensure timely order fulfillment.Monitor sales pipelines and follow up on outstanding opportunities.Assist with sales forecasting and inventory coordination.Schedule meetings, prepare presentations, and organize sales documentation.Ensure compliance with company policies and sales procedures.Support the onboarding and training of new sales team members.Handle customer inquiries and direct them to the appropriate sales representative.Identify opportunities to improve sales processes and operational efficiency. Read Less