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Continental Services
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  • Guest Experience Manager  

    - Indianapolis
    Job DescriptionJob DescriptionDescriptionA Taste of Who We Are:Backed... Read More
    Job DescriptionJob DescriptionDescriptionA Taste of Who We Are:

    Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends.

    Our Mission

    Delight our guest. Every meal. Every day.
    Our Core Values


    Exceptional – We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.

    Hospitality – We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.

    Collaboration – We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences. 

    Responsibility – we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way. 

    Innovation – We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.
    The Experience You'll Create:The Guest Experience Manager is responsible for leading the strategy, execution, and continuous improvement of the guest experience across assigned territories. This role develops and implements service initiatives that align with Continental's mission and brand standards while leading field-based Guest Experience Specialists and hybrid/remote Customer Service Representatives. The Guest Experience Manager partners cross-functionally to enhance every touchpoint in the guest journey, analyzes feedback and performance metrics to drive continuous improvement, and ensures exceptional service experiences for guests and customers.Guest Experience Leadership: Lead programs, site visits, launches, and engagement efforts that create consistent, guest-first experiences across assigned territories.Team Management: Manage field-based Guest Experience Specialists and hybrid/remote Customer Service Representatives, including scheduling, coaching, coverage, training, workflow support, and accountability.Service Standards & Resolution: Monitor feedback, tickets, service gaps, and escalations to resolve issues quickly and improve service delivery across attended, unattended, and hybrid environments.Workflow & Coverage: Oversee daily workflow, territory assignments, and coverage for field-based and hybrid/remote team members, including those based outside the primary office location.Cross-Functional Partnership: Partner with Account Management, Operations, IT, Sales, Marketing, and Product teams to align expectations, support rollouts, troubleshoot recurring issues, and improve the guest journey.Reporting & Continuous Improvement: Use dashboards, CRM tools, KPI reporting, and service insights to identify trends, recommend improvements, and communicate performance opportunities to leadership.Team Culture: Foster a culture of service excellence, collaboration, accountability, and continuous improvement across all guest support teams.Hiring & Training: Recruit, interview, hire, onboard, and train Guest Experience Specialists and Customer Service Representatives.Innovation & Guest-Centric Growth: Stay informed on service trends and pilot new tools or processes that improve satisfaction, efficiency, and scalability.Team Member Relations: Address discipline, termination, and related team member matters in accordance with company policy.Other Duties: Perform other related duties as assigned.
    Ingredients for Thriving:Bachelor’s degree in Hospitality, Business, Communications, or a related field, or equivalent experience.5+ years of experience in guest services, customer experience, or hospitality leadership.Experience leading field-based, hybrid, or remote teams across multiple locations or states.Strong communication, leadership, coaching, and conflict resolution skills.Proficiency with CRM systems, feedback platforms, dashboards, and KPI reporting tools such as JIRA, SEED, or similar systems.Ability to manage competing priorities in a fast-paced environment while using data to identify trends, service gaps, and improvement opportunities.Operational and technical fluency, including the ability to support basic hardware, software, and connectivity troubleshooting.Experience in unattended retail, food service, hospitality, or tech-enabled service environments preferred.Passion for service innovation, guest satisfaction, and building high-performing, hospitality-minded teams.
    Location(s) & Logistics:Hybrid role with regular territory travel, including field visits and location launches, approximately 25-40% of the time.Manages hybrid/remote team members across multiple locations or states, requiring flexibility across time zones and client needs.Requires extended periods of computer-based work, along with a valid driver's license and reliable transportation.
    Savor the Benefits:We offer a range of benefits for eligible team members, including:Health Coverage -- Medical, Dental and VisionVoluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness401(k)Paid Time OffWellness ProgramsAdditional PerksTo see a summary of current benefits, please visit https://www.continentalserves.com/work-at-continental/#benefits.

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  • Route Merchandiser  

    - Sterling Heights
    Job DescriptionJob DescriptionDescriptionA Taste of Who We Are:Backed... Read More
    Job DescriptionJob DescriptionDescriptionA Taste of Who We Are:

    Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends.

    Our MissionDelight our guest. Every meal. Every day.

    Our Core Values

    Exceptional – We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.

    Hospitality – We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.

    Collaboration – We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences. 

    Responsibility – we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way. 

    Innovation – We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.
    The Experience You’ll Create:As a Route Merchandiser, you will play a key role in servicing and merchandising our vending machines and markets, delivering OCS orders, and helping maintain the cleanliness of our equipment. Your commitment to providing exceptional customer service will enhance client satisfaction. You will utilize a company vehicle, and a company owned tablet or phone to maintain accurate inventory records and ensure proper product rotation, including checking expiration dates.  Additionally, you will be responsible for accurate accounting of all proceeds associated with your routes.Maintain accurate inventory levels across all product categories, including beverages, pre‑packaged foods, fresh items, and snacks.Count, record, and order inventory following established protocols; complete full inventory counts as required.Restock shelves, coolers, coffee stations, and other product displays, ensuring proper product rotation and adherence to inventory tracking procedures.Remove, document, and properly handle out‑of‑date or rejected merchandise.Load and unload products safely, using proper lifting techniques and equipment.Deliver merchandise using a company vehicle while ensuring all perishable items are handled and refrigerated appropriately during transit and stocking.Optimize route efficiency to reduce overall drive time and improve productivity.Ensure coolers and refrigeration units are maintaining proper temperatures; report any deviations.Collect money from kiosks and vending machines, following all cash‑handling and loss‑prevention protocols; record transactions accurately.Monitor and report any unusual or concerning activity related to safety, security, or potential misconduct.Perform routine cleaning of coffee machines, microwaves, coolers, shelves, racks, counters, floors, windows, and surrounding areas to maintain a clean and professional point of sale.Inspect product quality and appearance, report stale or defective items, and conduct a final walk‑through to ensure standards are met.Initiate service requests when equipment issues require technical support.Capable and proficient in providing training to new Route Merchandisers, depending on regional needs.Perform additional assignments and projects as needed.
    Ingredients for Thriving:High School Diploma or GED, and a valid driver’s license with a clean driving record; must meet all DOT requirements and pass a comprehensive background and driving history check.Chauffeur’s license (where required)Prior experience in delivery, route driving, merchandising, or customer service preferred.Strong communication and customer service skills, with the ability to read, speak, and understand English.Proficient with computers, iPads, GPS technology, and basic inventory systems; ability to operate box trucks preferred.Ability to operate pallet jacks (if applicable to your region) Results‑oriented, adaptable, and able to balance business needs with customer requests; demonstrates consistent follow‑through and quickly applies new information.Detail‑oriented, professional, and comfortable working in structured environments with routine tasks; able to follow written and verbal instructions.Strong visual merchandising abilities and commitment to maintaining a clean, organized, and welcoming product presentation.
    Savor the Benefits:We offer a range of benefits for eligibles team members, including:Health Coverage – Medical, Dental and VisionVoluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness401(k)Paid Time OffWellness ProgramsAdditional PerksTo see a summary of current benefits, please visit https://www.continentalserves.com/work-at-continental/#benefits.

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  • Event Operations Driver - PT  

    - Troy
    Job DescriptionJob DescriptionDescriptionWHO WE’RE LOOKING FORContinen... Read More
    Job DescriptionJob DescriptionDescriptionWHO WE’RE LOOKING FORContinental is looking for a standout Event Operations Driver, who wants to be part of a team, dedicated to outstanding customer service, the highest professional standards, and a commitment to delivering flawless quality. We’re especially looking for someone who thrives while collaborating, loves building relationships and seeks open communication. A perfect culture fit would be someone who is willing to roll up their sleeves and be part of a polished team, delighting guests, every meal, every day.

    The Event Operations Driver is responsible for: Loading, driving, preparing, coordinating, and leading the operations team at various events.  The day-of responsibilities begin at our buildings completing loading processes for food, beverage, and equipment as well as going through all event paperwork assuring all required items are loaded. Once onsite, the role for this person is to setup kitchen equipment and lead all necessary operational roles while supporting the event as a whole to assure success at the event level. This Event Operations Driver reports directly to the Operations General Manager.
    Key ResponsibilitiesDAILY OPERATIONS Consistently demonstrate positive leadership characteristics that inspire employees to meet and exceed standards.Drive company vehicles to and from events and company buildings.Familiarize with, and have the ability to troubleshoot, all equipment and problem solve in time sensitive situations.Set-up a satellite kitchen on off-premise catering events.Follow all appropriate policies and procedures while constantly striving to improve all standards of operation.Appropriately follow all health and food safety requirements through every aspect of this role.Prepare, plan, and coordinate the operational agenda for events while communicating with the Service and Culinary leads as necessary.Lead all operational aspects of events at our venues and off-premise events.Support all areas at events as needed for the success of the event.Assist in the processing and organizing of rental glassware, china, and flatware on events.Position may entail assisting culinary and front-of-house on events.Set up an area to receive dirty glassware, china, and flatware on events. Also, manage the flow assuring the team can keep up with the pace of the event in an organized fashion.Communicate any breakage and/or damaged equipment with the event lead and direct report to assure all items can be fixed or inventory adjusted quickly to avoid compounding issues.Assist and oversee the return packing of carts from events back to the warehouse assuring all items are loaded in a way that improves the ease of breakdown and assures no equipment will be damaged in transit.Report all employee feedback/issues to the Operations General Manager.  Assist in the warehouse as needed.Provide feedback on process improvements and strive for maximizing productivity.Support other divisions within Continental in any necessary capacity, in order to assure the success for the company as whole.Attend service cross-training classes 
    Skills, Knowledge & ExpertiseAssociate’s Degree in Hospitality or Equivalent Experience preferred but not requiredStrong organizational skillsStrong Problem-solving skillsStrong Communication skillsPositive attitude and the willingness to work with all facets and levels of managementDepartment of Transportation (DOT) certification required upon hireValid Chauffer’s License required upon hire
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  • Culinary Director  

    - Troy
    Job DescriptionJob DescriptionDescriptionWHO WE AREWe are Midwest’s la... Read More
    Job DescriptionJob DescriptionDescriptionWHO WE AREWe are Midwest’s largest food management company offering custom dining, refreshment services, and special events catering. Our passionate team of highly skilled food service industry leaders explores what’s new and what’s next, creating fresh and vibrant offerings for our guests. We serve more than 10,000 high‑quality meals a day across more than 475 locations and are 900 employees strong and growing. Great food and impeccable service, delivered by happy, hardworking people. If you enjoy pleasing guests and being part of a polished team that makes a difference every day, we’re looking for you!

    WHAT YOU’LL DOContinental Services is searching for a Director of Culinary who’s not just a culinary talent, but an outgoing, self‑starting leader ready to bring creativity, passion, and positive energy to the kitchen. 
    We’re looking for someone who thrives in a fast‑paced environment, inspires their team, and isn’t afraid to take initiative to craft unforgettable experiences.

    If you’re driven, dynamic, and excited to make your mark, we’d love to talk. 
    Let’s create something extraordinary together!

    WHO YOU ARE• Want a flexible, rewarding career• Are interested in growing within a dynamic and collaborative team• Are committed to excellence in both food and hospitality• Thrive in a creative, guest‑focused, service‑driven environment• Lead with warmth, professionalism, and a genuine passion for elevating the guest experience 

    POSITION OVERVIEWCulinary Director role (7+ years experience). DOT certification required.Manages day‑to‑day culinary operations, including food production, staff communication, training, weekly production planning, and maintaining overall food quality.The role also includes catering / event work, scheduling, writing actionable plans, and onsite quality assurance.

    This role is located in Oakland County. 


    Key Responsibilities
    • Responsible for execution of breakfast, lunch, and special events.• Conduct daily line checks and verify food quality before each service.              • Communicate food and service issues to staff and drive continuous improvement.• Manage culinary team including Sous Chef, Cooks, and Utility.• Develop menus and research new culinary trends.• Lead menu testing, recipe generation, and compliance.• Complete weekly production sheets.• Prepare weekly schedules and forecast needs.• Maintain kitchen cleanliness and sanitation standards.• Oversee staff development, training, and team‑building plans.• Manage inventory and ordering processes.• Assist in achieving financial goals, including food cost control.• Attend regular culinary management meetings.• Provide leadership as a working manager.• Participate in interviewing, selecting, and assessing culinary talent.• Set performance expectations and manage delegation of duties.• Offer coaching, training, and development opportunities.• Resolve employee concerns and escalated issues.• Assist with annual employee evaluations.• Develop training materials and programs.• Oversight of HR functions including lifecycle of employee 



    Skills, Knowledge and ExpertiseATTRIBUTES FOR SUCCESS• Results‑oriented and flexible; demonstrates follow‑through and positive outcomes.• Passionate about food; skilled in developing and scaling dishes; earns team respect and accountability.• High energy, resilience, and endurance.• Attitude and Motivation: Positivity will be required to succeed in this role. This includes collaboration with other 
     departments and clear understanding of the mission statement: Delight our Guests Every Meal, Every Day.
     • Development: Good to Great is our mantra. This position will constantly ask “how can this be better”? 
     This position is directly tied to company growth and the actions of this individual should be extremely proactive 
     to cultivate this mission.• Communicates directly and honestly; listens well and encourages open thinking.• Values align with company culture; ethical, trustworthy, and forward‑thinking.• Strong proficiency with Microsoft Office Suite and industry systems.

    PREFERRED QUALIFICATIONS• Bachelor’s degree in culinary arts or hospitality, or equivalent experience.• Five or more years of culinary experience; large‑volume kitchen preferred.• Prior management experience is strongly preferred.• ServSafe Manager and Allergen certifications preferred (or willingness to obtain).• Advanced food preparation knowledge.• Ability to produce a wide range of culinary offerings.• Ability to train and mentor culinary team members.• Strong written and verbal communication skills.• Professional, polished appearance and demeanor.• Ability to build relationships with clients and industry partners.

    DISCLAIMER
    The duties of this position may change from time to time. Continental reserves the right to add or remove responsibilities at its discretion.The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. 
    These physical requirements may be accomplished with or without reasonable accommodations. 
    The duties of this position may change from time to time. Continental reserves the right to add or delete duties and 
     responsibilities at the discretion of Continental or its managers. This job description is intended to describe the general 
     level of work being performed. It’s not intended to be all inclusive.


    Continental is proud to be an Equal Opportunity Employer. 


    BenefitsWe prioritize the health, wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that. 
     
     • Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program. 
     • Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program. 
     
    Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events.

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  • Driver & Utility Worker  

    - Flint
    Job DescriptionJob DescriptionDescriptionThe Driver and Utility Worker... Read More
    Job DescriptionJob DescriptionDescriptionThe Driver and Utility Worker plays a vital role in supporting daily dining operations by transporting food, supplies, and equipment between campus dining locations while assisting with back-of-house responsibilities. This position ensures that all retail outlets receive the products and resources needed to operate efficiently and provide exceptional service to guests.


    Key ResponsibilitiesSafely transport food products, supplies, equipment, and other items from the main production facility to approximately six campus dining locations.Deliver backup meals and other food items during service periods to ensure uninterrupted operations.Load, unload, and organize deliveries while maintaining product quality and food safety standards.Verify delivery accuracy and communicate inventory shortages or discrepancies to management.Assist with receiving and putting away deliveries from supply and food vendors.Support dish room operations by washing dishes, utensils, pots, pans, and kitchen equipment as needed.Maintain cleanliness and organization of storage areas, loading docks, vehicles, and workspaces.Follow all company, health department, and food safety regulations.Provide general utility support and assist kitchen or service teams during peak business periods.Perform other duties as assigned to support the success of dining operations.

    Skills, Knowledge & ExpertiseValid driver's license with a satisfactory driving record.Ability to safely operate company vehicles and follow transportation procedures.Strong organizational and time-management skills.Ability to work independently and as part of a team.Reliable attendance and punctuality.Physical RequirementsAbility to lift and carry up to 50 pounds regularly.Ability to stand, walk, bend, push, pull, and reach throughout the workday.Ability to work in various environments, including kitchens, loading areas, and outdoor conditions.Preferred QualificationsPrevious experience in food service, warehousing, delivery, or utility operations.Knowledge of food safety and sanitation practices.Position Goal:
    To ensure timely distribution of supplies and meals to all dining locations while supporting kitchen and utility operations, contributing to efficient service and a positive guest experience.
    Job Benefits We prioritize the health, wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that. 

    • Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program. 
    • Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program. 

    Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events.

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  • Regional Operations Manager  

    - Troy
    Job DescriptionJob DescriptionDescriptionWe are looking for a seasoned... Read More
    Job DescriptionJob DescriptionDescriptionWe are looking for a seasoned regional manager to handle our business operations in a specific region. The regional manager will be in charge of leading and managing daily operations in order to meet corporate objectives and increase profits. Your responsibilities as a regional manager also include guiding management employees in your region, creating performance objectives, reviewing and optimizing operational performance, ensuring regulatory and business standards are followed, and preparing operational and financial reports.

    This position is located in Metro - Detroit. 


    Key ResponsibilitiesLeadership: Actively engage with team members, encouraging open and honest communication.  Follow-through with plans to improve processes and implement long term solutions to staff concerns.  Lead training and development efforts through hands-on management of team members.Operational Support: Be a catalyst for continuous improvement.  Identify opportunities and ensure that current tools and resources are used effectively to enhance performance.  Foster partnership and interdependence between teams. Client Retention: Maintain and build a high level of rapport with internal and external customers. Actively follow through and hold team members accountable for their work and for meeting the service level expectations of our clients Financial Management: Responsible for meeting or exceeding financial goals.  Forecast product needs, review orders, price to market, and identify constraintsJob Duties

    Visiting accounts to familiarize with the operationsPerform audits of corporate dining accounts to ensure compliance with company standardsSpearhead initiatives of culinary wellness programs with our clientsMeeting with the corporate dining managers and staff in order to discuss opportunities for additional profitabilityHandle projects for the region that assist with overall account growthMeetings and collaboration with department heads on driving company initiatives to maximize profitability/sales/growth/people development at the unit/market level. 

    Skills, Knowledge and ExpertiseDemonstrates attributes of Previous multi-unit management experience requiredExperience with building, establishing, and growing relationships with clients
    Preferred Qualifications

    1.    Bachelor’s Degree in Business Administration, Hospitality, or related field of studies required2.    7+ years in restaurants or food operations 

    Benefits We prioritize the health, wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that. 
     
     • Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program. 
     • Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program. 
     
     Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events. 
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  • Warehouse Associate  

    - Groveport
    Job DescriptionJob DescriptionDescriptionThe Warehouse Associate will... Read More
    Job DescriptionJob DescriptionDescriptionThe Warehouse Associate will assist the warehouse department in all warehousing functions, with order processing and replenishment as their main priorities.

    Shift: Monday - Friday 6:30 AM to 2:30 PM
    Essential Duties and ResponsibilitiesPick orders accurately and efficiently, using an iPad.Organize and maintain products in the warehouse & LightSpeed racks, using the first in first out method (FIFO).Maintain a clean work environment.Maintain lines of communication with production line/team leaders and supervisors.Communicate all inventory discrepancies to the team leaders and Supply Chain Manager.Record accurate inventory counts of products picked, packed, scrapped and excess.Additional projects and assignments as needed.Loading/unloading trucks for all routes/markets.Stock replenishment.Demonstrates attributes of Ability to use an iPad.Must have ability to add, subtract, multiply, and divide all units of measure and to perform the four operations with like or common fractions to compute percent.Must be able or be willing to learn how to operate an electric pallet jack.  Able to work both independently, and as a team.Attention to detail & accuracy.
    Job RequirementsMust be able to understand, speak, read and write in English in order to perform the essential functions of the job as they relate to comprehension of laws, regulations, standards, documents and other internal and external communications.Supports a service-oriented environment that leads others to improve their service actions.Maintains positive attitude & enthusiasm with co-workers and customers.Must be able to meet company established product picking metrics on a weekly basis.Must have strong attention to detail and organization skills.Must be willing to work with iPads & other warehouse technology, daily.Must communicate well; written and orally, with others within the organization.Encouraged to pass in house forklift certification.
    Benefits We prioritize the health, wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that. 
     
     • Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program. 
     • Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program. 
     
     Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events.

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  • Cook  

    - Auburn Hills
    Job DescriptionJob DescriptionDescriptionResponsible for creating a co... Read More
    Job DescriptionJob DescriptionDescriptionResponsible for creating a consistent quality product and culinary experience, while also providing exceptional customer service, presentation, and a clean and safe eating environment.


    Key Responsibilities1.    Ensure quality food product2.    Oversee that our product tastes, looks, and provides adequate portions  3.    Must have good basic knife skills, production skills4.    Be able to be read and follow Company recipes5.    Ensure your work area is clean, well-organized and has good sanitation6.    Good time management to keep oneself on track7.    Adherence to daily menu and prep lists8.    Ability to work independently on their assigned station9.    Create value through our services10.  Anticipate customers’ needs ahead of time11.  Build a rapport with repeat customers12.  Provide a positive experience through engagement and presentation13.  Be an effective communicator14.  Suggestively sell add-ons to orders15.  Enjoys working with others16.  Excellent communication (with co-workers and customers)17.  Willing to jump in where needed18.  Eagerness to learn new skills19.  Take direction well/  Flexible to change20.  Leads by example 21.  Positive attitude, create positive work environment22.  Enjoys being “hands-on” with customers23.  Consistent work and output 24.  Additional projects and assignments as needed. Demonstrates attributes of 

    Working knowledge about food handling, food sanitation, and safety.Must have good hygiene and hand washing skillsAble to communicate with others dailyMust have good knife/production skillsAttention to detailsQuick on your feetTime management skillsAble to multi-taskAble to follow instruction (written/verbal)Understand properly food labeling, serving temperatures, FIFO, and able to engage the customer
    Skills, Knowledge and Expertise1.    Working knowledge about food handling, food sanitation, and safety2.    1 -3 years previous cooking experience preferred 3.    Must possess use of all kitchen equipment and report any deficiencies including knife handling skills and cooking techniques such as braising, sauté, sear and grill4.    Must possess proper recipe conversion and measuring5.    Serve Safe and Allergen Certification preferred6.    Ability to work a flexible schedule including mornings, evenings and weekends7.    In process or completion of culinary education preferred
    Benefits We prioritize the health, wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that. 

    • Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program. 
    • Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program. 

    Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events.

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  • Chef Manager  

    - Novi
    Job DescriptionJob DescriptionDescriptionThe Chef Manager is primarily... Read More
    Job DescriptionJob DescriptionDescriptionThe Chef Manager is primarily responsible for culinary preparation, business development, and leadership within their assigned account. This includes ensuring all production and service is executed in accordance with company standards and that customer needs are met on a consistent basis. As a manager, this person will be responsible for the quality of the final product, as well as the people involved in production.  

    Monday - Friday. 
    Key Responsibilities1.    Lead the successful execution of food preparation and client service for assigned locations. Responsible for execution of Breakfast, Lunch, and special events.2.    Conduct daily line checks/check food items for quality before each meal service.3.    Anticipate client needs, uphold quality expectations, and embrace service standards. 4.    Responsible for menu development. Conduct research and development of new culinary trends and ideas for menus.5.    Complete weekly production sheets.6.    Step in as a working manager, leading by example. 7.    Plan, organize, direct, coordinate, and delegate responsibility to ensure goals and objectives are met on a daily basis. 8.    Review team performance, identify opportunities and implement change. 9.    Standardize operating procedures and maintain site-level accountability.10.  Maintain culinary quality control at all times. 11.  Create and maintain Standard Operating Procedures (SOPs).12.  Ensure food is properly prepared, packaged and served in a way that is appealing while upholding the integrity of the recipes.13.  Actively engage in the selection, training, development, and leadership of the team. 14.  Regularly coach, direct and evaluate talent. 15.  Provide recognition to team members excelling in their work. 16.  Provide open, honest and timely coaching as needed. 17.  Identify knowledge gaps and partner with appropriate parties to implement training and performance plans. 18.  Optimize the workforce. 19.  Ensure each shift is properly staffed and responsibilities are completed. 20.  Implement and maintain effective communication to ensure clear and timely flow of information to and from team members.21.  Responsible for completion of necessary business operations such as inventory, ordering, cash deposits, and payroll22.  Inspire preferred status through exceptional client experiences. 23.  Earn respect and build rapport with clients. Identify and exploit opportunities within assigned accounts. 24.  Achieve financial objectives. 25.  Create, monitor and review progress for each account. 26.  Design, develop and execute changes that perpetuate the achievement of both short and long term objectives.27.  Monitor outgoing and incoming deliveries. 28.  Ensure quality and completeness of each shipment. 29.  Ensure quality standards are being met and timelines followed. 30.  Inventory: Monitor and maintain proper levels of inventory for all food and supplies.31.  Ensure proper rotation and efficient stocking. 32.  Plan for proper break down and utilization of leftover items.33.  Average number of reports: 3-1034.  Job titles of direct reports: Cook, Prep Cook, Utility Worker, Cashier35.  Participates in the interview, selection and assessment of talent36.  Sets performance expectations, work hours and manages delegation of responsibility.37.  Participates in making hiring, firing, and promotional decisions.38.  Provides coaching, training, and development opportunities.39.  Resolves employee concerns, escalated issues, and grievances.  Demonstrates attributes of 

    Results oriented and flexible; takes action as soon as need arises and can demonstrate positive results; steadily follows through on tasks; able to find a balance between the business requirements and meeting client requests; absorbs new information quickly and translates key points into positive outcomes. Has a passion for food, flavoring and presentation.  Knowledge of food preparation, ingredients and how foods pair together.  Has experience creating new dishes as well as directing a team to recreate dishes based on directing procedures as well as using recipes.  Is skilled at leading a team at events.  Good at visualizing how to scale practices to achieve a remarkable client experiences. Demonstrated ability to gain buy-in, respect, trust, and accountability to achieve goals. High energy level; has demonstrated resilience, endurance and persistence throughout career.Can-do attitude; stays positive, even in the face of adversity; sets right tone for others.  Collaborative in work style with others both inside and outside organization; respectful of what others can contribute.  Believes in and routinely practices direct and honest communication; actively shares information openly with those who need to know; seeks collaborative resolution of issues; seeks others’ points of view and encourages independent thought; listens well.Personal values align with the company’s values and culture; treats people with respect and consistency; trustworthy; highly ethical; appreciates and engages in creativity and forward thinking; takes long-range view.
    Skills, Knowledge and Expertise1.    Bachelors Degree in culinary or hospitality.  Equivalent work experience in the industry acceptable.2.    Five or more years culinary experience required, event management required.  3.    Prior management experience required.   4.    ServSafe Manager and Allergen certification preferred. If the individual does not hold these, must be willing to obtain them through our ServSafe training program.  
    Benefits We prioritize the health, wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that. 

    • Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program. 
    • Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program. 

    Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events.

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  • Food Operations Associate - Part Time  

    - Troy
    Job DescriptionJob DescriptionDescriptionThe Food Operations Associate... Read More
    Job DescriptionJob DescriptionDescriptionThe Food Operations Associate plays a dual role in supporting both food production and delivery operations. This position is responsible for supporting the preparation and packaging of high-quality food products, maintaining safety and quality standards, and ensuring accurate, timely deliveries to customer locations. The role requires strong attention to detail, teamwork, and a commitment to operational excellence.

    Monday - Thursday 9:30am-2:00pm.


    Key ResponsibilitiesFood Preparation · Follow recipes and build specifications to prepare sandwiches, salads, and other menu items in a team-based, assembly-line environment. · Assist in preparing raw ingredients, including washing, chopping, and measuring. · Ensure consistency, quality, and accuracy by adhering to recipes and production instructions. · Monitor holding times and temperatures to maintain food safety standards.

    Food Packaging & Labeling· Package finished food products in compliance with health and safety regulations. · Accurately label products with required information, including expiration dates.· Ensure packaging is neat, secure, and visually appealing for customers.

    Quality Control & Safety· Conduct routine quality checks to ensure products meet standards for taste, texture, and appearance. · Maintain clean, safe, and sanitary production areas. ·Report food quality concerns, equipment issues, or safety hazards to supervisors. · Follow all food safety guidelines, including proper use of PPE and sanitation procedures.

    Production Line Support· Support efficient production line operations by following established workflows. · Communicate effectively with team members and supervisors to maintain productivity. · Perform routine cleaning and basic maintenance of equipment and work areas.

    Eat Club Operations· Organize and maintain daily workflows, ensuring efficient sorting and fulfillment processes. · Ensure all meals meet packaging and labeling standards. · Maintain accuracy, organization, and efficiency in order sorting. · Clean and organize delivery trays, bags, and workstations. · Assist with or lead pre-sort and sorting processes. · Ensure all deliveries depart on time. · Complete delivery and fulfillment of meals, including customer-facing drop-offs. · Maintain strong organizational skills in a fast-paced environment. 

    Driving Responsibilities· Arrive on time for all scheduled shifts and maintain a positive, team-oriented attitude. · Represent the company professionally by adhering to uniform and conduct standards. · Follow all company policies, procedures, and food safety requirements. · Load delivery vehicles accurately based on assigned routes and verify all required items. · Drive company vehicles to customer accounts and Continental buildings· Deliver correct orders on time while maintaining food safety standards. · Communicate any issues or delays promptly to management. · Handle end-of-day responsibilities, including unloading equipment and returning unused or dirty items. 


    Skills, Knowledge & ExpertiseMinimum QualificationsAbility to work in a fast-paced, team-oriented environment Strong attention to detail and organizational skills Ability to follow instructions, recipes, and safety guidelines Good communication and problem-solving skills Flexibility to support multiple operational areas as needed Positive attitude and the willingness to work with all facets and levels of managementAbility to obtain and maintain Department of Transportation (DOT) certification Valid Chauffer’s License required upon hireComplete and maintain company sponsored food safety certificationsPhysical DemandsThe physical demands of this position include standing, walking, bending, lifting (Moving items of 40-70 pounds or more on a regular basis), and moving intermittently throughout the workday. These requirements may be met with or without reasonable accommodations.


    Additional Information
    The duties of this position may change from time to time. Continental reserves the right to add or remove responsibilities at its discretion. This job description is intended to describe the general level of work being performed and is not intended to be all-inclusive.

    Continental is proud to be an Equal Opportunity Employer.


    Job Benefits We prioritize the health, wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that. 

    • Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program. 
    • Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program. 

    Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events.

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