Job DescriptionJob DescriptionPosition: Service Manager for Mount Ridge – Baltimore, MD (Catonsville area)Role OverviewAs the Service Manager at Mount Ridge, you will lead a team of 2 Technicians in maintaining the physical integrity of this community with 266 apartment-homes and cottages. You will be the main point of contact for all things service related, which will involve coaching, scheduling, ordering supplies and services, preventative maintenance, and all day-to-day maintenance activities.$750.00 per month rent discount for live-on (if desired) + property bonus + health/dental/vision, matching 401K + paid training + fun events + on-call appreciation bonus Most Important Responsibilities Demonstrate steady leadership to guide a skilled team of technicians as they make timely high-quality repairs and perform preventive maintenance. Independently troubleshoot maintenance concerns, seek contractor assistance only when necessary and communicate an action plan to your team and the residents.Work closely with the Community Manager to communicate the mechanical/technical aspects of the community and make good decisions.Share your knowledge with the team, prioritize and delegate their tasks, make sure they follow CRC protocol and motivate them to go above and beyond the call of duty. Strong attention to detail and follow up to ensure quality of final work product. Share your knowledge with the team to promote teambuilding. Participate in the emergency on-call rotation every third week.Most Important Qualifications3+ years of exp as a Service Manager strongly preferred5 years of industry experienceEPA Certification requiredTechnical skills must include the ability to troubleshoot/repair/maintain HVAC components (mini split-system units inside the apartment that function like a heat pump), appliance repair, carpentry, plumbing, electrical and all other general CRC maintenance requirements. Detailed record-keeping and reporting skillsVehicle/truck, tools, driver’s license, must participate in the emergency on-call rotationCustomer service skills are a mustWe own & operate all of our assets and invest in the long-term. Voted a Top Workplace Locally for 12 years straight and Nationally for the past several years in a row.
Job DescriptionJob DescriptionPosition: Leasing Specialist for Mount Ridge - Baltimore, MD 21228Role OverviewAs a Leasing Specialist for Mount Ridge, you will work at a fast pace to lease apartment homes and deliver exceptional customer service. This community has 266 units. Competitive hourly rate + bonus/commission + 20% monthly rent discount at any of our suitable communities + health/dental/vision/401K with match + paid training. Most Important Responsibilities Sales focused. Strong lead management to be able to convert leads to tours and tours to residents. Conflict resolution skills, ability to de-escalate issues and problem-solve.Create and conduct fun events for the residents on a regular basis.Deliver great customer service to your current residents.Follow up with prospects. Consistent follow-ups are one of the most valuable acts for anyone in a sales role. Product and market knowledge. Understand our product and be able to articulate its value in the market. Collaborate with your team. Understand the unique needs of prospects and residents to determine the best solution. Most Important QualificationsLeasing experience is strongly preferred. 2+ years of sales, hospitality and customer service exp also considered. General office administrative exp, verbal and written communication skills.Self-motivation and drive.Outgoing personality, quick to connect with others.People skills. The ability to have conversations with prospects and residents to understand their real needs, so you can build rapport and trust.Ability to work rotating Saturdays (still work 40 hours per week)Vehicle, driver’s licenseWe've been Voted a Top Workplace Locally and Nationally for several consecutive years - and Top Ten Management Company Nationwide.
Job DescriptionJob DescriptionPosition: Assistant Service Manager for The Crossings – White Marsh, MDRole OverviewAs the Assistant Service Manager for The Crossings, you will help maintain the physical integrity of a multimillion-dollar community with 396 apartment-homes. Most Important Responsibilities Demonstrate important leadership qualities and take initiative to help plan and execute service maintenance activities on the property. Ability to independently troubleshoot maintenance concerns, seek assistance only when necessary and communicate action plan to your team and the residents.Must exhibit a high level of customer service. Demonstrated ability to manage service-related tasks and working hand in hand with the office to manage communications with residents when necessary. Work closely with the Service Manager to communicate the mechanical/technical aspects of the community and make good decisions.Strong attention to detail and follow up to ensure quality of final work product.Share your knowledge with the team to promote teambuilding. Most Important QualificationsPrior supervisory/management exp preferred, proven track record of taking initiative.Leadership potential required.Minimum 3 years of industry experience and strong HVAC background required.Must be a go-getter with strong communication skills.EPA certification.Technical skills should include the ability to troubleshoot/repair/maintain HVAC components, appliance repair, carpentry, plumbing, electrical and all other general CRC maintenance requirements. Vehicle, tools, on-call rotation.Customer service skills a must.We've been Voted a Top Workplace locally and nationally for several years in a row recently.
Job DescriptionJob DescriptionPosition: Leasing Specialist for Dartmoor Place Apartments – Hanover, MDRole OverviewAs a Leasing Specialist for Dartmoor Place, you will work at a fast pace to lease beautiful apartment homes in a very competitive market. In addition, you will deliver after-sales service to meet the ongoing needs of existing residents. We are looking for an all-star Leasing Specialist who enjoys a multi-faceted role which includes leasing, resident engagement, event planning, social media maintenance, marketing outreach, and customer service. Competitive pay + monthly commission + bonus + 20% rent discount (if desired) + Medical/Dental/Vision/401K + paid training including industry designations + fun eventsPrivately held family company, based in Baltimore, we own and operate all our assets and invest in the long-term. Our portfolio consists of 10,000+ units throughout the Mid-Atlantic.Most Important Responsibilities Sales focused. Strong lead management to be able to convert leads to tours and tours to residents. Conflict resolution skills, ability to de-escalate issues and problem-solve.Create and conduct fun events for the residents on a regular basis.Deliver great customer service to your current residents.Follow up with prospects. Consistent follow-ups are one of the most valuable acts for anyone in a sales role. Product and market knowledge. Understand our product and be able to articulate its value in the market. Collaborate with your team. Understand the unique needs of prospects and residents to determine the best solution. Most Important Qualifications Previous Leasing experience is strongly preferred, including social media marketing and planning resident events. Class A exp a plus!Hospitality, sales, and customer service experience also considered.Must be willing to work Saturdays (still enjoy 40 hours per week), vehicle and license required.Excellent communication skills. Self-motivation and drive. Quick on your feet with a strong work ethic. Strong multi-tasking skills. People skills. Ability to have conversations with prospects and to listen to their real needs, so you can build rapport and trust. We've been Voted a Top Workplace locally for 12 years in a row by The Baltimore Sun -- and National Top Workplace by USA Today.
Job DescriptionJob DescriptionPosition: Asset Manager, Multifamily Division - Baltimore, MD*Hybrid and flexible schedules available. 3 days per week working in our Baltimore corporate office is expected. Some travel will be required. * Role OverviewContinental Realty Corporation (CRC) is seeking an Asset Manager to join the multifamily Asset Management team. This position will report to the Vice President of Multifamily Asset Management and will be responsible for managing the financial performance of a portfolio of properties. This position will be located in Baltimore, MD.Essential Duties and ResponsibilitiesMonitor and report on key performance indicators for both operational and financial performance. Maintain written business plans for a portfolio of properties.Maintain compliance with loan documents and communicate with Lenders as needed for a portfolio of properties.Spearhead the annual operating budget preparation process for an assigned portfolio with assistance from Regional Managers.Run quarterly valuations for a portfolio of properties.Collaborate with Residential Operations to regularly review property performance, capital projects, review cash flows, balance sheets and actual performance vs. budget and proforma. Implement specific plans and programs which help to achieve the financial, investment and operating goals of the portfolioRegularly present financial and operational performance results to members of the Leadership TeamTravel to tour properties and meet with onsite staff on a quarterly basis.Collaborate with Investor Reporting and Investor Relations to draft written updates and investor-focused performance reportsSurface and discuss any issues which threaten portfolio performance.Develop and lead revenue-enhancing and expense containment initiatives to drive operational excellence and enhance value.Work with appropriate departments on property acquisitions, dispositions and property financing. The Asset Manager plays a supportive role in underwriting new acquisitions and a lead role in the disposition process.Involvement with miscellaneous property and portfolio issues, including but not limited to real estate tax appeals, cash management, owner distributions, and owner reporting.Primary Qualifications3-5 years of direct experience in multifamily asset management is required.Multifamily operational or construction experience a plus.Bachelor’s degree required. A strong understanding of real estate accounting, finance and the overall real estate industry.Demonstrated ability to analyze financial and operational data and prepare analysis and reports.Demonstrated excellence in Excel, database management applications, property management software (preferably Yardi) and rent optimization software (preferably LRO).Outstanding written, verbal and overall professional presentation skills.CRC is a 60+ year-old company with a best-in-class reputation as investors and operators. The firm is approximately $4 billion in AUM. The current multi-family portfolio is roughly 10,000 units and includes Class A new product (30% +/-), value-add (50% +/-), and workforce housing (20% +/-). The portfolio is located throughout the Mid-Atlantic and Southeast, with clusters in Baltimore and the Carolinas. CRC is a vertically-integrated investor/operator and not a services company providing third-party management services for non-CRC properties. With a 60+ year history as owner-operators, CRC’s Asset Management function is hands-on. CRC is focused on delivering exceptional investment results through nuanced and thoughtful business strategies, unique to each asset. The organization relies on the Asset Management Team to be the experts on individual assets and on the sub-markets in which they are located. Asset Managers are onsite regularly and in close contact with the Regional Managers and other Operations Team members weekly. Asset Management reports into the Senior Executive Team regularly.
