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Constellation Brands
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  • Job Description Position Summary The Wine Educator & Tour Guide at Rob... Read More
    Job Description

    Position Summary

    The Wine Educator & Tour Guide at Robert Mondavi Winery is a dynamic frontline ambassador responsible for delivering world-class wine education, public and private tastings, and immersive winery tours. This role is central to creating memorable guest experiences that reflect the iconic Robert Mondavi Winery brand and values of Constellation Brands. The Wine Educator & Tour Guide engages visitors with compelling storytelling, expert wine knowledge, and personalized service, ensuring every guest leaves with a deeper connection to our wines, heritage, and hospitality.

    Key Responsibilities

    Wine Education and Guest Experience

    As part of the wine education and guest experience responsibilities, the Wine Educator & Tour Guide creates and delivers engaging, informative, and interactive wine presentations for guests of all knowledge levels, in both group and private settings. They conduct guided tastings, pairing experiences, and educational seminars that highlight the history, philosophy, and winemaking techniques of Robert Mondavi Winery. By sharing the winery's story, viticultural practices, and brand values, the Wine Educator & Tour Guide actively fosters meaningful and lasting connections with visitors. Throughout each interaction, they encourage guest engagement, answer questions, and tailor experiences to individual interests and knowledge levels, ensuring every guest enjoys a memorable and personalized visit. In addition, the Wine Educator & Tour Guide is focused on driving sales conversion of wine and merchandise, as well as converting visitors into wine club members, effectively supporting the winery's direct-to-consumer growth and overall business objectives.

    Tour Guide Duties

    The Wine Educator & Tour Guide leads guided tours of the winery, vineyards, and production facilities, providing engaging and accurate information about winemaking, the estate's legacy, and the Napa Valley region. They ensure that every tour is conducted with professionalism, enthusiasm, and careful attention to guest safety and satisfaction. The Wine Educator & Tour Guide adapts tour content and pacing to suit the needs of diverse audiences, including wine novices, enthusiasts, and industry professionals, while maintaining strict adherence to the established tour timeline. Additionally, they coordinate with hospitality and operations teams to ensure smooth tour logistics and maintain facility readiness, delivering a seamless experience for every guest.

    Hospitality and Service Standards

    The Wine Educator & Tour Guide is dedicated to delivering seamless, high-touch hospitality across all guest touchpoints, ensuring that every visitor's experience is exceptional from the initial greeting to the final farewell. They proactively identify and address guest needs, attentively responding to questions, preferences, or concerns to ensure that each individual feels both welcome and valued throughout their visit. By maintaining a warm and professional demeanor, the Wine Educator & Tour Guide creates a positive and memorable atmosphere that reflects the standards of Robert Mondavi Winery. In addition to welcoming daily guests, they also play a vital role in supporting the execution of special events, VIP experiences, and private bookings. This includes assisting with event logistics, providing personalized service to distinguished guests, and collaborating with the hospitality team to ensure that every aspect of each unique experience is flawlessly delivered, further elevating the winery's reputation for excellence in hospitality.

    Wine Education & Brand Standards

    The Wine Educator & Tour Guide is committed to maintaining up-to-date knowledge of the Robert Mondavi Winery portfolio, including current releases, winemaking processes, and broader industry trends. By staying informed, they can share accurate and insightful information with guests, enriching each visitor's understanding and appreciation of the winery's offerings. In every guest interaction, the Wine Educator & Tour Guide upholds and communicates the winery's brand standards and unwavering commitment to quality, ensuring that the brand's values are consistently reflected. Furthermore, they actively collect guest feedback during visits and relay this information to management, contributing to the ongoing enhancement and continuous improvement of the overall visitor experience.

    Operational and Cross-Functional Teamwork

    The Wine Educator & Tour Guide plays an active role in the daily set-up and break-down of tasting rooms, tour routes, and hospitality spaces, ensuring that each area is prepared to welcome guests and operate smoothly. They maintain all guest environments to the highest standards of cleanliness, safety, and presentation, creating a welcoming and polished atmosphere that reflects the winery's commitment to quality. In addition, they support inventory management for wine, merchandise, and educational materials, ensuring that supplies are organized, well-stocked, and readily available for both guests and staff. By collaborating closely with colleagues across departments, the Wine Educator & Tour Guide helps optimize guest flow and maximize operational efficiency, contributing to a seamless and memorable visitor experience.

    Qualifications & Skills Proven experience in hospitality, event coordination, or guest services; wine industry experience is strongly preferred.Strong organizational and communication skills, with a collaborative and proactive approach to working with both internal and external teams.Demonstrated financial acumen, including knowledge of budgeting, cost control, and the ability to interpret key performance indicators (KPIs).Flexibility to work varied hours, including weekends and evenings, to support guest programming and business needs.Strong attention to detail, a passion for delivering outstanding guest experiences, and a commitment to upholding the brand standards of Robert Mondavi Winery. Preferred Qualifications Wine Knowledge: WSET Level 2 (or higher) or equivalent wine education required. Experience: Minimum 2 years in hospitality, guest services, or wine education; prior experience as a tour guide or in the wine industry strongly preferred. Communication: Outstanding verbal presentation skills; ability to convey complex ideas in an engaging and approachable manner. Customer Service: Demonstrated passion for providing exceptional guest experiences; adaptable and responsive to diverse audiences. Organization: Strong time management, attention to detail, and ability to multitask in a fast-paced environment. Tech Skills: Proficiency in Microsoft Office Suite; experience with reservation systems (Tock, TripleSeat) a plus. Teamwork: Collaborative, positive, and proactive approach to working with colleagues and leadership. Minimum Qualifications High school diploma or equivalent; bachelor's degree in hospitality, wine studies, or a related field preferred. Must be able to lift up to 40 lbs and stand or walk for extended periods. Flexible schedule, including availability on weekends, holidays, and evenings as required. Valid U.S. Passport; ability to travel up to 10% for training or events. Physical Requirements/OtherAble to lift 40lbs on occasion.Work in a normal office environment. Sit at a workstation for up to 2-hour intervals. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be flexible in work style, location, and schedule: travel up to 30%, the wine industry is a hospitality-oriented industry, so availability to work weekends and evenings on occasion as required.Must have valid U.S. Passport.

    Location

    Oakville, California
    Additional Locations

    Job Type

    Full time
    Job Area

    Hospitality & Retail
    The salary range for this role is:

    $26.05 - $40.74
    This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. Our compensation is based on cost of labor. For remote locations or positions open to multiple locations, the pay range may reflect several US geographic markets, including the lowest geographic market minimum to the highest geographic market maximum. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. At Constellation Brands, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

    Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission . click apply for full job details Read Less
  • Events Coordinator - High West Distillery  

    - Coalville
    Job DescriptionCompany Summary Constellation Brands is a leading inte... Read More

    Job Description

    Company Summary

    Constellation Brands is a leading international producer and marketer of beer, wine and spirits with operations in the U.S., Canada, Mexico, New Zealand and Italy. We are a Fortune 500 company, and we were recently given Fortune's "World's Most Innovative Companies" award in 2016 and Fortune's "World's Most Admired Companies" award in 2017 amongst many other accolades. Since our earliest days, Constellation Brands has lived by a set of values that has shaped our culture and the way we do business. Today, these values, together with our company's vision and mission, serve as the directional compass that guides our business strategies and future growth. We are looking for versatile and motivated individuals to join our team. Our mission, to elevate life with every glass!

    Position Summary

    High West is seeking a reliable Event Coordinator to join our team and assist with the planning, coordination and execution of events at our three hospitality locations. In this role, you will be responsible for organizing the final details of events, ensuring the seamless execution of events, and providing exceptional customer service to all guests. You will work closely with the Sales & Event Coordinators to ensure all event details are executed to perfection, as well as developing and maintaining SOPs for the events team and program.

    The goal is to provide epic High West experiences to all clients by creating unforgettable events that highlight the best of our brand. High West's mission "to make delicious whiskey, to share our love of whiskey with our customers, and to celebrate our home, The West" and vision to "be known worldwide as a top tier Whiskey maker with the best visitor experience in the industry" will guide the activities of this role.

    Responsibilities

    Collaborate with Sales & Event Coordinators to ensure a smooth transition and take ownership of each event within two weeks of contract confirmation. Responsibilities include, but are not limited to, the planning and finalization of key event details such as timeline, floor plan, table settings, guest headcount, menus and dietary restrictions, for a wide range of events including corporate, social, branded, and weddings

    Banquet Event Orders (BEO) process & event coordination in Triple seat

    Participate in weekly BEO meetings, ensuring supplies, staffing, venue, and vendors are prepared

    Oversee and execute events, including catering, bar service, activations, entertainment, and any other vendors as needed

    Oversee all event spaces to ensure they are clean, organized, and meet the expectations of guests and event organizers

    Address any issues or concerns that arise during events, including guest complaints, vendor issues, or logistical challenges

    Ensure that all event-related documentation is completed accurately and in a timely manner

    Collaborate with the Events Team on the planning, management, and execution of branded events throughout the year, taking ownership of assigned tasks such as event design and décor, budget management, vendor coordination, entertainment, and run of show.

    Attend and support regular meetings with Event Team, and one on one meetings with the Event Manager

    Work with the Event Manager to establish, refine, and elevate the Event Program and SOPs for the event team

    Weekly event inventory & organization, coordinating ordering needs with AGM

    Improve on existing event SOP as needed

    Minimum Qualifications

    Minimum of 2 years' experience in event coordination

    Passion for hospitality and events with a willingness to do what is needed to produce the best experience for our guests

    Strong interpersonal and communication skills

    Verbal, written, listening & presentation

    Ability to take direction and work with existing guidelines and processes

    Ability to work with a diverse set of team members

    Ability to communicate effectively with a diverse set of clients

    Must be experienced with computers; to include Microsoft Office (Word, Excel and Power Point), Outlook, restaurant reservations, POS and event management software

    Demonstrate a high level of follow through and ability to meet multiple deadlines

    Strong organizational and time management skills

    Motivated, self-starter able to work individually and in a team

    Dedication to providing excellent customer service

    Willingness to work a flexible schedule, including days, evenings, weekends and holidays

    Preferred Qualifications

    Previous experience in the hospitality industry preferred

    Portrays High West core values

    Be Agile

    Collaborate and be inclusive

    Communicate effectively

    Develop self & others

    Drive results

    Physical Requirements/Work Environment

    Physical Requirements: The employee frequently is required to sit or stand for long periods of time. The employee is occasionally required to lift and/or move objects up to 55 pounds. Frequent walking, including going up and down stairs and bending are required.

    Work Environment: Working conditions at an event may require the employee to be outside for extended periods of time and/or occasionally in a kitchen with slippery floors. Irregular shifts, nights, weekends, and long hours may be required, particularly when working an event.

    Location

    Wanship, Utah

    Additional Locations

    Job Type

    Full time

    Job Area

    Hospitality & Retail

    The salary range for this role is:

    $21.62 - $30.47

    This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. Our compensation is based on cost of labor. For remote locations or positions open to multiple locations, the pay range may reflect several US geographic markets, including the lowest geographic market minimum to the highest geographic market maximum. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. At Constellation Brands, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

    Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

    Equal Opportunity

    Constellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).

    Read Less
  • Tasting Room Associate - Booker Winery (Part-time)  

    - Paso Robles
    Job DescriptionCompany Summary We're the producers, creators and marke... Read More

    Job Description

    Company Summary

    We're the producers, creators and marketers of beer, wine and spirits brands that people love. At Constellation Brands, we're driven to push boundaries and think beyond today to deliver products and experiences that resonate now, tomorrow and well into the future. Because of this approach, we're the fastest-growing large CPG company in the U.S. at retail, with operations in the U.S., Mexico, New Zealand and Italy. Our premium portfolio of iconic brands like Corona Extra, Modelo Especial, Kim Crawford, Robert Mondavi, The Prisoner, High West Whiskey, and more driving industry-leading growth for us today. But we're just getting started. Our ability to stay at the forefront of consumer trends has fueled our success since our founding in 1945 and will guide us in creating the next generation of products and experiences Worth Reaching For.

    Position Summary

    A Tasting Room Associate I is tasked with maintaining Booker and My Favorite Neighbor standards of organization, tidiness, and cleanliness in customer facing operations and back of house operations.

    Responsibilities

    Prepare the tasting room for opening & closing

    Present, pour and educate the customer on selected wines for tasting and lead tours

    Share knowledge of our winery, wines and family story with guests & members

    Maintain cleanliness of the facilities and make sure tasting room is always stocked with any supplies needed

    Ability to operate POS & WineDirect interface accurately and efficiently

    Actively promote the sale of wine, events and tours to members

    Strong customer service, verbal and communication skills

    Self-motivated, takes initiative to complete tasks within a timely manner

    Represents the company and brand, professionally and graciously with both a professional appearance and demeanor

    Knowledge of wines, wine production and the wine industry is a plus

    Strong organizational skills with attention to detail

    Polishing glasses

    Stocking wine/non wine inventory

    Communication with servers/bussers/hosts

    Maintaining cleanliness and tidiness of facilities

    In-depth knowledge of experiences, club, and current information of Booker and My Favorite Neighbor

    Minimum Qualifications

    Must be at least 21 years of age

    Must be able to work in a team

    Must be able to multitask

    Must be able to work weekends and holidays

    Must be friendly and approachable

    Preferred Qualifications

    Strong organization and problem-solving abilities

    Capabilities to be flexible and manage constantly changing priorities with enthusiasm

    Commitment to high standards, detail oriented, coachable and highly motivated

    Wine experience or industry related interest is a plus

    Physical Requirements/Work Environment

    Must be able to lift 50lbs or a case of wine

    Hourly Rate: $17.00/an hour (tip eligible)

    Location

    Paso Robles, California

    Additional Locations

    Job Type

    Part time

    Job Area

    Hospitality & Retail

    The salary range for this role is:

    $16.90 - $22.20

    This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. Our compensation is based on cost of labor. For remote locations or positions open to multiple locations, the pay range may reflect several US geographic markets, including the lowest geographic market minimum to the highest geographic market maximum. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. At Constellation Brands, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

    Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

    Equal Opportunity

    Constellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).

    Read Less
  • Job Description Company Summary We're the producers, creators and mark... Read More
    Job Description Company Summary We're the producers, creators and marketers of beer, wine and spirits brands that people love. At Constellation Brands, we're driven to push boundaries and think beyond today to deliver products and experiences that resonate now, tomorrow and well into the future. Because of this approach, we're the fastest-growing large CPG company in the U.S. at retail, with operations in the U.S., Mexico, New Zealand and Italy. Our premium portfolio of iconic brands like Corona Extra, Modelo Especial, Kim Crawford, Robert Mondavi, Meiomi, The Prisoner, High West Whiskey, and more drive industry-leading growth for us today. But we're just getting started. Our ability to stay on the forefront of consumer trends has fueled our success since our founding in 1945 and will guide us in creating the next generation of products and experiences Worth Reaching For. Position Summary Operations Coordinator will be based on-site at The Prisoner Wine Company. This role will be responsible for providing planning and scheduling support to the team at The Prisoner Wine Company, which includes Winemaking, Cellar, Maintenance, Safety, Environmental, Quality, Human Resources and Hospitality, Vineyards and other corporate partners. Must contribute to positive team dynamics and efficiency. General Administrative Functions * Support operations leaders with developing work schedules. * For the entire winery operations: * Assembles and analyzes information. * Works with department leaders to develop and execute production plans. * Schedules incoming and outgoing bulk wine shipments. * Works in conjunction with Operations Manager and Cellar Supervisor with SOP creation, editing and coordinating trainings. * Coordinates, posts and creates operations communications as directed. * Maintains the capital tracking system including filing and data entry pertaining to CIM's, P.O. and spend tracking utilizing internal Capital Tracking Sheet. * Works with finance in monthly reconciliation of capital expenses. * Work with the facility maintenance team to develop an asset management system that includes critical assets at the site. Develop a spare parts inventory for all new and existing spare parts. Actively update and manage the spare parts inventory. * Creates and receives purchase orders in Ariba and S4/Hana for capital and indirect purchases. * Process invoices and ensure monthly and annual bills are paid on time and in full. * Vendor set-up in SAP. * Collates and enters KPI information into data tracking sheet for all utilities and solid waste for reporting to corporate. * Leads, supports and executes continuous improvement projects. * Special projects and other responsibilities as assigned. * Oversight of pool vehicle use, including maintenance. * Support maintenance team with site key organization, planning and tracking. * Coordinate Read Less

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