Are you detail-oriented, enjoy solving problems, and love helping people? We're looking for a Residential Load Management & Billing Specialist to join our team. In this role, you'll ensure members are billed accurately for their energy use and help them understand programs that save energy and money. You'll be the go-to expert for residential load control programs, including smart devices, electric vehicle programs, time-of-day rates, and Net Energy billing.
Anticipated hiring range is between $29.33 - $38.49. The final compensation offered is based on the selected candidate's qualifications, experience and skill level. In addition, this position is eligible for an annual bonus with a target payout of 5% based on company performance.
In this position, you will:
Load Management Billing
Audit and analyze residential program meter data to ensure accurate billing.Make updates in the Customer Information System (CIS) to match field changes.Verify billing components like transformers, service codes, multipliers, and meter readings.Identify potential billing discrepancies and correct them proactively.Collaborate with internal teams to develop new rates and billing processes.Process member and contractor requests for program enrollments, rebates, and load management installations.Member Support & Troubleshooting
Educate members about load management programs and billing options.Help members and contractors troubleshoot issues with load control equipment.Schedule service orders, installations, and inspections.Maintain accurate member account information in the CIS.Assist members in transitioning to Net Energy billing, including updating accounts and reviewing paperwork.Documentation, Training & Process Improvement
Maintain and update program procedures, reports, and documents.Provide training and support to Member Service and Billing Specialists.Identify ways to improve processes to make billing more accurate and efficient.Review and process residential rebate requests.Need to have:
High School Diploma or GEDThree or more years of experience in customer service, utility billing, finance, or accountingNice to have:
Associate's degreeHVAC or electrical knowledgePre-Employment Requirement: Employment is contingent upon successfully completing a pre-employment background check and drug screen
Based in Ramsey, Connexus Energy is Minnesota's largest electric cooperative, providing electricity, renewable energy alternatives and related services to 147,000 residential and commercial members just north of the Twin Cities. We offer a collaborative work environment with challenging and rewarding work, which provides for professional development and work-life balance in a highly technical, stable and innovative industry. We give back to the communities we have served for more than 80 years by embracing opportunities to volunteer, donate and support economic development. Our talented and friendly staff focuses on achieving our mission of powering our members and communities toward a smarter energy future with a passionate focus on affordability, innovation, safety, and grid reliability.
Connexus Energy's benefits package includes medical/dental/vision insurance, health savings account, flexible spending accounts, 401(k) plan with generous company matching and non-matching contributions and independent investment advisory services, accrued PTO, holiday pay, tuition reimbursement, recognition program, employee referral program, and employee activities. Company paid life insurance, short-term disability, and long-term disability is also provided.
Equal Opportunity Employer:
All qualified applicants will receive consideration for employment without regard to disability status, veteran status, or other legally protected status.
Compensation details: 29.33-38.49 Hourly Wage
PI9757d2a607c4-9194
Read LessAs a hands-on leader, you will supervise and develop a diverse team of application experts while partnering with peer leaders across the cooperative to increase collaboration, strengthen organizational readiness, and establish consistent ways of working.
Anticipated hiring pay is $130,600 to $171,360. The final compensation offered is based on the selected candidate's qualifications, experience and skill level. In addition, this position is eligible for an annual bonus with a target payout of 12% based on company performance.
In this position, you will:
Lead development, deployment, and adoption of digital tools and applications, and GenAI capabilities establishing standardized frameworks and a Digital Champions network to enhance user proficiency and accelerate adoption.Evaluate and manage application environments, maintain strategic and capability roadmaps, and propose annual budgets to align technology investments with business goals.Oversee application support by managing production issues, service requests, upgrades, and regular team meetings to ensure transparency and effective prioritization.Promote standard ways of working and ensure code development standards are followed across the organization.Drive employee performance and development through goal setting, training, feedback, and performance reviews while supporting Connexus Energy's values and safety practices.Need to Have:
Bachelor's degree in information technology, information systems, or a related fieldMinimum five years of experience implementing, enhancing, and/or supporting business applications or enterprise digital toolsFive years of supervisory experienceDemonstrated experience driving user adoption and proficiency for new tools or major system enhancementsNice to Have:
Master's degreeInformation security certification or courseworkProject and/or Product Management experience (roadmaps, backlogs, value realization)Seven years of supervisory experienceExperience leading organizational change management and end-user enablement for enterprise technology initiativesPre-Employment Requirement:
Employment is contingent upon successfully completing a pre-employment background check and drug screen.
Based in Ramsey, Connexus Energy is Minnesota's largest electric cooperative, providing electricity, renewable energy alternatives and related services to 147,000 residential and commercial members just north of the Twin Cities. We offer a collaborative work environment with challenging and rewarding work, which provides for professional development and work-life balance in a highly technical, stable and innovative industry. We give back to the communities we have served for more than 80 years by embracing opportunities to volunteer, donate and support economic development. Our talented and friendly staff focuses on achieving our mission of powering our members and communities toward a smarter energy future with a passionate focus on affordability, innovation, safety, and grid reliability.
Connexus Energy's benefits package includes medical/dental/vision insurance, health savings account, flexible spending accounts, 401(k) plan with generous company matching and non-matching contributions and independent investment advisory services, accrued PTO, holiday pay, tuition reimbursement, recognition program, employee referral program and employee activities. Company paid life insurance, short-term disability, and long-term disability are also provided.
Equal Opportunity Employer:
All qualified applicants will receive consideration for employment without regard to disability status, veteran status, or other legally protected status.
Compensation details: 60 Yearly Salary
PI9d66b5da1fbf-8177
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