Must have minimum 3+ years of Customer Service, Sales Support, or Custom Manufacturing Coordination experience.
Must have B2B customer service experience.
Must have manufacturing, print, packaging, labels, or related industry experience.
Exposure to flexographic, digital, RFID, offset, lithographic, or related print technologies is a plus.
Job Summary:
As a Customer Service Account Manager, you are responsible for managing complex customer accounts and ensuring consistent execution across customer service, production, scheduling, prepress, quality, and sales functions. This is a critical Customer Service role designed for experienced, highly capable team members who manage high-touch accounts requiring elevated operational coordination and customer support.
You serve as the primary point of contact for assigned customers, ensuring orders, timelines, specifications, and customer expectations are executed accurately and efficiently. This role plays a key part in protecting customer satisfaction, supporting operational execution, and driving consistency across the customer experience.
Job description:
Position Summary:
The Accounts Payable Specialist is responsible for the accurate and timely processing of all accounts payable functions within a manufacturing environment. This role requires strong SAP knowledge, attention to detail, and the ability to collaborate cross-functionally with Purchasing, Operations, and Accounting.
Key Responsibilities:
- Perform full-cycle accounts payable processing, including invoice entry, review, approval routing, and payment processing
- Execute 3-way matching between purchase orders, receiving documents, and vendor invoices
- Batch, code, and post invoices accurately in SAP
- Communicate effectively with Purchasing, Receiving, and other departments to resolve invoice discrepancies
- Reconcile vendor statements and investigate discrepancies
- Process and reconcile employee expense reports in accordance with company policies
- Ensure compliance with company policies, internal controls, and accounting standards
- Manage sales and use tax accruals and reporting
- Prepare and process 1099s, ensuring compliance with federal and state regulations
- Maintain accurate vendor records, including W-9s and payment terms
- Assist with month-end closing activities related to accounts payable
- Support internal and external audits by providing documentation and responding to audit inquiries
- Identify opportunities to improve AP processes and efficiency
Qualifications:
- Minimum of 3–5 years of Accounts Payable experience, preferably in a manufacturing environment
- Strong SAP experience required
- Proven experience with full-cycle accounts payable
- Hands-on experience with 3-way matching
- Experience with vendor reconciliations
- Sales and use tax experience required
- 1099 filing and compliance experience required
- Strong attention to detail with excellent organizational and time management skills
- Ability to handle high-volume transactions accurately and efficiently
- Strong written and verbal communication skills
- Ability to work independently and as part of a team
Preferred Skills:
- Associate’s or Bachelor’s degree in Accounting, Finance, or related field
- Experience working in a multi-entity environment
- Knowledge of internal controls and audit requirements
- Advanced Excel skills
Work Environment:
- Office-based role within a manufacturing organization
- Interaction with multiple departments and external vendors
Work Location: In person
Read LessJob Summary
The Accounts Receivable (AR) Specialist is responsible for billing, cash application, account reconciliation, and collections activities. This role ensures timely and accurate receipt of customer payments and maintains positive customer relationships. Experience working with Concur or Concur-integrated systems is required.
Key Responsibilities
Accounts Receivable
Generate, review, and distribute customer invoices accurately and timelyApply customer payments including ACH, wire, check, and credit card transactionsReconcile customer accounts and investigate payment discrepanciesMonitor accounts receivable aging and follow up on past-due balancesCommunicate professionally with customers regarding billing questions and payment statusConcur & Systems Coordination
Work with Concur data related to billing, reimbursements, or system integrationsReconcile Concur-related transactions with AR and general ledger entriesSupport internal users with Concur-related billing or reporting questionsCoordinate with AP and Accounting teams to ensure accurate financial reportingGeneral Accounting & Compliance
Assist with month-end close activities related to ARMaintain accurate records and supporting documentationSupport internal and external auditsFollow company accounting policies and internal controlsQualifications
2+ years of Accounts Receivable experienceExperience with Concur or Concur-integrated systems requiredStrong communication and customer service skillsHigh attention to detail and accuracyProficiency in Microsoft Excel and accounting softwareAbility to manage multiple priorities in a fast-paced environmentPreferred Qualifications (Optional)
Experience in manufacturing or industrial environmentsERP system experience (e.g., NetSuite, SAP, Oracle, Dynamics)Strong analytical and reconciliation skillsBenefits:
401(k)Dental insuranceHealth insurancePaid sick timeVision insurance
Experience:
Accounting: 2 years (Preferred)
Work Location: In person
Read LessJob description:
Job Overview
We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to support our metal manufacturing operations. This role serves as the primary point of contact for customers, coordinating order processing, production communication, and delivery schedules while ensuring excellent service and accuracy.
The ideal candidate will have strong communication skills, experience in a manufacturing or industrial environment, and the ability to manage multiple priorities in a fast-paced setting.
Key Responsibilities Customer Support & Order Management
Serve as the primary contact for customer inquiries regarding orders, pricing, lead times, and product availabilityProcess customer purchase orders accurately and enter orders into the ERP systemCommunicate order confirmations, changes, and updates to customers in a timely mannerResolve customer concerns related to deliveries, product specifications, and service issuesManufacturing & Production Coordination
Coordinate with production, shipping, and scheduling teams to ensure customer requirements are metMonitor order progress and proactively communicate delays or changes in delivery schedulesSupport coordination of custom or specialty metal product orders, ensuring specifications are clearly documentedDocumentation & Administrative Support
Maintain accurate customer records, order files, and communication logsPrepare and distribute invoices, shipping documents, and related paperwork as neededAssist with reporting, customer forecasts, and internal documentationRequired Qualifications Education & Experience
High school diploma or GED required; Associate degree preferred2+ years of customer service experience, preferably in manufacturing, industrial, or metal processing environmentsExperience working with ERP or order entry systemsTechnical Skills
Proficiency in Microsoft Office (Excel, Outlook, Word)Ability to read and interpret purchase orders, shipping documentation, and basic product specificationsFamiliarity with manufacturing terminology and workflows is a plusProfessional Skills
Strong verbal and written communication skillsExcellent organizational skills with attention to detailAbility to multitask and prioritize in a fast-paced production environmentStrong problem-solving skills and customer-focused mindsetAbility to work collaboratively with internal departmentsPreferred Qualifications
Experience in metal manufacturing, aluminum extrusion, steel processing, or industrial distributionKnowledge of logistics, shipping coordination, and production schedulingBilingual (English/Spanish) is a plusWork Environment & Physical Requirements
Office-based role with frequent communication with plant and production teamsAbility to work in a manufacturing environment when neededMust be able to sitBenefits:
Work Location: In person
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