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Conduit Health
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  • Operations Manager  

    - New York City
    About Conduit HealthConduit Health is transforming one of the most out... Read More
    About Conduit Health

    Conduit Health is transforming one of the most outdated corners of post-acute care-getting essential medical equipment and supplies into patients' homes. We're the first vertically integrated, AI-powered platform to unite ordering, telehealth, prescriptions, insurance, and fulfillment into one seamless experience. In seconds, case managers and providers can say "yes" to patients who would otherwise wait weeks-while we handle every step behind the scenes.

    The Role

    We're looking for an Operations Manager to own Conduit's fulfillment and distribution operations end-to-end. You will be the operational owner of how supplies get from our distribution partners to patients across the country.

    You will manage our distribution partner relationships, hold them accountable to delivery and quality standards, and build the operational infrastructure that enables us to scale nationally. You'll work closely with our Clinical Operations, Support, Product, and Fulfillment teams to ensure every patient gets the right supplies, on time, at the right quality.

    Who You Are
    Distribution Owner: You don't wait to be told there's a problem - you see it first and fix it.Process-Driven: You build reliable systems - SOPs, escalation paths, and feedback loops, not one-off fixes.Compliance-Minded: You understand healthcare regulations (HIPAA, Medicare/Medicaid) and use them to set the bar with vendors.Collaborative: You partner naturally with Clinical, Support, and Product teams - and you translate operational realities into product improvements.Data-Fluent: You track KPIs, spot trends, and present insights to leadership clearly.Patient-First: You understand that every delay or error has a real impact on a real patient.Examples of What You'll Do
    Own end-to-end fulfillment operations: Drive continuous improvement across the full workflow in partnership with Product/Eng.Manage and develop all distribution partner relationships: holding partners accountable to delivery timelines, supply quality standards, and product margin targets.Build the partner infrastructure to support national scale: identify coverage gaps, onboard regional partners, and ensure reliable fulfillment across every state we operate.Maintain and improve our ticketing system for delivery issues, returns, and supply quality complaints - ensuring every issue is tracked, routed, and resolved with accountability.Build and own the feedback loop between Support and Fulfillment ops - turning recurring patient complaints into systemic fixes, and improving delivery transparency for patients.Track and report on core KPIs: delivery timelines, supply quality, distribution partner performance (including margin), ticket resolution, and patient experience.Collaborate cross-functionally with Clinical, Support, Payor Development, and Product teams to share insights, improve workflows, and address operational challenges.What You'll Bring
    2-3+ years in healthcare operations, DME, or logistics - 3PL experience is a major plus.Direct experience managing distribution or fulfillment partners.Strong working knowledge of Medicare/Medicaid billing and healthcare compliance (HIPAA).Experience with ticketing or workflow management systems.Exceptional attention to detail and ability to manage multiple active issues simultaneously.Stellar communication skills - with partners, patients, and internal teams alike.Strong data skills - you can pull a report, spot a trend, and present it clearly to leadership.Genuine passion for improving patient outcomes through better operations.Values
    Excellence, Not Perfection - We set a high bar for our work and impact, but we don't get lost in endless polish for polish's sake. We focus on results that matter.Urgency, Not Chaos - We move fast because speed drives our advantage. We pair urgency with clarity to avoid noise and burnout.Systems, Not One-Offs - Every solution should eliminate the root cause so the problem never returns. Wins are good; scalable systems are better.Committed, Not Just Here - We show up engaged, proactive, and ready to go above and beyond. It's not about working 24/7 - it's about caring deeply and leaning into our shared mission. The outcomes you drive are what matter most.Crush Goals, Not Souls - We take our work seriously, but not ourselves. Be yourself, bring positivity, have fun, and laugh often.Compensation & Benefits
    Competitive salary with performance-based incentives.Flexible working environment (3 in-office days per week in New York).Unlimited PTO + 9 company holidays.Direct mentorship and growth opportunities with senior leadership.Equal Opportunity

    Conduit Health is an equal-opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. Read Less
  • Founding Talent Lead  

    - New York City
    About Conduit HealthWe're rebuilding how post-acute care gets done in... Read More
    About Conduit Health

    We're rebuilding how post-acute care gets done in America - AI-powered, vertically integrated, and obsessed with getting patients the supplies they need without the bureaucratic nightmare. $22M+ raised, scaling fast, and the team we build in the next 12 months will define the next decade.

    The Role

    We need our first dedicated people hire - someone who will own everything from sourcing to offer letter to onboarding, and eventually build the people infrastructure that scales with us.

    This is not a recruiter role. It's a founding operator role for someone who believes that hiring is the highest-leverage thing a startup can do, and who will hold our quality bar like their life depends on it.

    What You'll Own
    Full-cycle recruiting across clinical, operations, engineering, and GTMSourcing strategy - proactive pipelines, not just inboundPeople ops foundations - onboarding, culture, comp bands, and whatever else we need builtThe "Conduit bar" - reinforcing what great looks like and never compromising on it
    Who You Are
    Obsessed with mission-driven, AI-native builders who want to actually serve patients - not just 'work at a startup'Allergic to mediocrity and comfortable telling leadership when a candidate isn't good enoughScrappy enough to source your own pipeline and strategic enough to build the system behind itExcited about growing into a Head of People role as we scale
    The Details
    Competitive salary + equityHybrid, Union Square NYCUnlimited PTO + full benefitsYou'll have a seat at the table from day one Read Less
  • Account Executive, New Partnerships  

    - New York City
    Job Title: Account Executive, New PartnershipsDepartment: Revenue (Sal... Read More
    Job Title: Account Executive, New Partnerships
    Department: Revenue (Sales)
    Reports To: GM, Partnerships
    Employment Type: Full-time, Exempt

    About Conduit Health

    Conduit Health is transforming one of the most outdated corners of post-acute care-getting essential medical equipment and supplies into patients' homes. We're the first vertically integrated, AI-powered platform to unite ordering, telehealth, prescriptions, insurance, and fulfillment into one seamless experience. In seconds, case managers and providers can say "yes" to patients who would otherwise wait weeks-while we handle every step behind the scenes.

    The Role

    We're looking for an Account Executive to run full-cycle sales independently; from prospecting through close and early account activation. This isn't a "figure out if we have product-market fit" role. We have clear demand, a defined ICP, and a sales motion taking shape. You're here to execute that motion at volume and help refine it as you go.

    You'll own your own pipeline, run your own demos, and close your own deals selling to home health agencies, nursing homes, and similar healthcare providers. For the first 30 days post-sale, you'll stay on the account to ensure a strong handoff to our Partner Success team. You'll work closely with our Senior Leadership, our Founding AE, and our Partner Success and RevOps teams to keep the engine running smoothly.

    What You'll Do

    Own Your Pipeline End-to-End: Build and manage outbound pipeline through research, cold outreach, and creative sequencing. Your calendar should always have 8-10 qualified demos per week, with 15+ active opportunities at various stages.

    Run Demos and Close Deals: Lead discovery calls and product demos independently. Develop a deep understanding of how your buyers-case managers, intake teams, clinical directors-actually experience the DME ordering process today, and use that to tailor Conduit's value proposition to each prospect. Drive every deal to a clear yes/no-no opportunities sitting idle.

    Navigate Complex Healthcare Orgs: Engage and align multiple stakeholders across patient services, intake, coordination teams, and leadership. You understand that in healthcare, consensus drives decisions.

    Land and Expand: Own the first 30 days post-sale, ensuring the partner is activated, engaged, and set up for long-term success before handing off to our Partner Success team. Identify expansion opportunities-new regions, programs, or use cases-within signed partners during the activation window.

    Keep the CRM Airtight: Partner with RevOps to maintain clean, accurate pipeline data in HubSpot. Your CRM should be a source of truth, not a chore you backfill on Fridays.

    Feed the Feedback Loop: Share what you're hearing from the market-objections, competitive intel, what's resonating-so we can sharpen our product, positioning, and GTM.

    What You'll Bring

    Full-Cycle Closing Experience: 2-5 years of full-cycle sales experience, ideally in healthtech, SaaS, or another operationally complex environment. You have a consistent track record of hitting or exceeding quota.

    Outbound Muscle: You know how to find, qualify, and engage prospects without relying on inbound alone. You've built pipeline from scratch and aren't afraid of cold outreach.

    Multi-Stakeholder Selling Chops: You've navigated complex sales processes where clinical, operational, and leadership buy-in all matter. Bonus if you've sold into post-acute, home health, or similar healthcare networks.

    Coachability and Collaboration: You'll be learning a playbook that's still being built and helping improve it through reps. You take feedback well and give it generously.

    CRM Discipline: Fluent in HubSpot or similar. You understand why clean data matters and you don't need to be reminded to update your pipeline.

    The "Nice-to-Haves": Background in DME, healthcare logistics, or insurance tech. Familiarity with healthcare compliance in sales cycles. Experience in environments where adoption depends on front-line staff behavior and workflow change.

    Mission-Driven: You're motivated by impact. Conduit's product is free to the partner and solves a real, painful problem-getting patients the equipment they need to recover safely at home. That matters to you.

    Values

    Excellence, Not Perfection - We set a high bar for our work and impact, but we don't get lost in endless polish for polish's sake. We focus on results that matter.

    Urgency, Not Chaos - We move fast because speed drives our advantage. We pair urgency with clarity to avoid noise and burnout.

    Systems, Not One-Offs - Every solution should eliminate the root cause so the problem never returns. Wins are good; scalable systems are better.

    Committed, Not Just Here - We show up engaged, proactive, and ready to go above and beyond. It's not about working 24/7-it's about caring deeply and leaning into our shared mission. The outcomes you drive are what matter most.

    Crush Goals, Not Souls - We take our work seriously, but not ourselves. Be yourself, bring positivity, have fun, and laugh often.

    Compensation & Benefits

    Competitive salary with meaningful equity options.

    Flexible working environment (3 in-office days per week in New York).

    Unlimited PTO + 9 company holidays.

    Direct mentorship and growth opportunities with senior leadership. Read Less

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