Job DescriptionJob DescriptionDescriptionWe are seeking a highly motivated and experienced Helpdesk Team Lead to oversee our dedicated team of helpdesk professionals. The Helpdesk Team Lead will play a pivotal role in ensuring the smooth operation of our IT support services, providing technical guidance, and ensuring exceptional customer service. This position requires strong leadership, technical expertise, and a passion for delivering effective IT solutions. Join our dynamic and collaborative team as a Helpdesk Team Lead and contribute to the delivery of exceptional IT support services while leading and developing a talented helpdesk team.
Key ResponsibilitiesLead and supervise a team of helpdesk technicians, ensuring their professional development, performance, and adherence to service level agreements (SLAs) Provide technical guidance and mentorship to the helpdesk team, assisting with complex technical issues and escalations Oversee the ticket management process, ensuring timely resolution, proper documentation, and effective communication with end-users Collaborate with other IT teams and stakeholders to address and resolve system-wide incidents and issues Conduct regular team meetings to review performance, communicate updates, and foster a positive and collaborative work environment Monitor and analyze helpdesk metrics, generating reports on team performance and recommending areas for improvement Stay up-to-date with the latest industry trends, technologies, and best practices related to helpdesk support Continuously enhance and optimize helpdesk processes and workflows to drive efficiency and customer satisfaction Act as a point of escalation for critical incidents, providing guidance and driving their resolution within defined timelines Ensure compliance with IT policies, procedures, and security standards
Skills, Knowledge and ExpertiseBachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience) Minimum of 5 years of experience in helpdesk support, with demonstrated progression in technical knowledge and responsibilities Proven experience in a leadership or team lead role, with strong people management and coaching skills Extensive knowledge of helpdesk operations, ticketing systems, and ITIL best practices Solid understanding of a wide range of technologies, including hardware, software, networking, and operating systems Excellent problem-solving and analytical abilities, with the ability to think critically and make sound decisions under pressure Exceptional customer service and communication skills, with the ability to effectively interact with both technical and non-technical stakeholders Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously Professional certifications such as ITIL, HDI, or relevant vendor-specific certifications are a plus Experience working in a fast-paced environment, preferably in an industry with high IT support demands
BenefitsCompensation:
- Competitive Salary with Bonus Potential
- Generous Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance
Career Development
- Opportunities for Advancement within our expanding portfolio
- Annual Professional Development Funds to fuel your growth
Employee Perks (to name a few):
- Housing Discount
- Commuter Benefits
- Gym Membership Discount
- Free Parking and EV charging
- Parental Leave Program
- Enjoy a Friendly Work Environment that values collaboration
Explore more perks and possibilities here for growing your career with Comstock Companies! Discover what sets us apart! Read More Read Less
Job DescriptionJob DescriptionDescriptionWe are seeking a driven, professional, and detail-oriented Business Development Associate to join our growing team. This role will directly support the Sr. Director of Business Development in expanding our footprint across the Washington, DC metropolitan area and beyond. Our company provides commercial parking management, staffed security, and porter/janitorial services to mixed-use, retail, office, and residential developments.
The ideal candidate will be highly motivated, organized, and capable of working independently in a fast-paced environment. This individual will play a critical role in preparing and presenting custom proposals, analyzing market trends, and engaging prospective clients to drive new business opportunities.
Key ResponsibilitiesProposal Development:Create customized sales proposals for parking, security, and janitorial services Prepare comprehensive revenue and expense budgets to support each proposal Tailor proposal narratives and presentations to reflect each client's needs and operational context
Client Engagement & Relationship Building:Initiate and manage contact with prospective clients through calls, emails, and meetings Coordinate and participate in sales meetings and site walks with property owners, managers, and executives Maintain and build long-term relationships with current and potential clients
Presentation & Document Preparation:Develop polished presentations and sales materials using PowerPoint and Excel Assist in drafting service overviews, scopes of work, and budget summaries Prepare supplemental materials for proposals such as industry research, case studies, or support visuals
Market Analysis & Research:Conduct research on target markets, competitor offerings, and client trends Analyze RFPs, market dynamics, and upcoming development projects to identify opportunities
Sales & Event Support:Track and coordinate sporting event schedules, ticket distributions, and follow-ups with VIP clients and prospects Support event-based client engagement efforts to build brand recognition and loyalty
Sales Process & Follow-Up:Assist in follow-up communications for active proposals Support contract negotiations, redlines, and deal closuresMaintain internal sales tracking tools and databases to monitor pipeline progress
Skills, Knowledge and ExpertiseBachelor’s Degree preferred (Business, Marketing, Communications, or related field)1–3 years of experience in business development, sales, or client servicesIndustry experience in parking management, security services, or janitorial/porter services is a plusExceptional written and verbal communication skillsAdvanced proficiency in Microsoft Excel and PowerPoint (required)Strong organizational skills and ability to manage multiple projects at onceSelf-starter with a high level of initiative and a commitment to career growthComfortable working independently and collaborating across teamsKey Attributes for SuccessResults-driven with a commitment to exceeding sales goalsDetail-oriented and capable of producing high-quality deliverables under deadlinePersonable and professional in client-facing situationsAnalytical thinker with the ability to synthesize data and market research into actionable insightsReliable and accountable with a strong work ethic
BenefitsCompensation:
- Competitive Salary with Bonus Potential
- Generous Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance
Career Development
- Opportunities for Advancement within our expanding portfolio
- Annual Professional Development Funds to fuel your growth
Employee Perks (to name a few):
- Housing Discount
- Commuter Benefits
- Gym Membership Discount
- Free Parking and EV charging
- Parental Leave Program
- Enjoy a Friendly Work Environment that values collaboration Read More Read Less
Job DescriptionJob DescriptionDescriptionThe Valet Parking Attendant provides exceptional service to customers, tenants, and guests in an attentive, friendly, and efficient manner. In this key role, you will be responsible for parking and retrieving vehicles in a prompt yet safe manner. Assist customers, tenants, and guests upon arrival and departure.
Key ResponsibilitiesComply with traffic regulations to operate vehicles in a safe mannerProfessional and courteous demeanor with all customers, tenants, and guestsAcknowledge, greet, and welcome customers, tenants, and guests, using appropriate protocolsAssist customers, tenants, and guests with loading and unloading belongings as neededResponsibly and safely parks and retrieves guest’s vehiclesBefore taking any vehicle, assess and document vehicle damageRecord the location of the parking space as well as the number on the valet ticketExplain parking rates and retrieval procedures to customers, tenants, and guests upon arrivalImmediately report any accidents to manager on dutyMaintain a safe, clean and neat work environment by following standards and proceduresMaybe asked by management to complete small cleaning or maintenance tasks according to the company's maintenance checklistsMaybe asked to fill in for front line associates during their absencesPerform other duties as assigned
Qualifications1 year of valet experience High School Diploma/ GED and 3 years of driving history Required to have a valid drivers license with no restrictions or major infractions and must be able to present most recent driving recordMust be able to perform basic math in relation to American money, understand rates applicable to time passed, and understand 24-hour and military time systemsMust be able to drive a stick shift (manual and automatic)Able to speak, read, and write English fluentlyMust be able to work legally in the United StatesMust pass background and drug screeningsRequired to meet immunization or health screening requirementsAbility to demonstrate professionalism, with excellent communication and interpersonal skillsPassion for customer service and attention to detailMust be highly credible and trustworthy, and operate with high degree of integrityMust hold oneself and others accountable and strive for a high level of excellenceMust have a positive, can-do attitude and be able to fuel growth and innovationMust be customer-focused and results-orientedMust want to continuously learn and developAbility to establish strong working relationships with others in team setting Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment Self-directed and able to work independently, with minimal supervision
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Job DescriptionJob DescriptionDescriptionThe Security/Parking Officer for ParkX Management ensures that the facility is run smoothly, safely, cleanly, and is a good experience for residents, tenants, and guests. This role will require you to work outdoors, patrol on foot and drive a golf cart. #careerssponsor
Key ResponsibilitiesComplete hourly patrol route of the property using the security systemAccess control for guests, tenants and vendorsEnsure no property is being damagedConduct of routine foot patrols in and around building.Perform other duties as assigned Observation and reporting of safetyIssue Banning notices to rule violators Maintain file for Ban Notices and notify management when necessaryMaintain the appearance of the two plaza kiosks Enforce the “no dogs on the plaza” policyKeep updated information (e.g., Kiss N Ride, Contact Phone #’s, Rules of Conduct) and communicate to guests as neededReport any unknown work that is occurring at the property to managementIf anyone parks illegally on the plaza, notify Park X, Commercial property management, and Residential property management immediately Communicate to guests that we must keep the fire access areas accessible for fire trucks and ambulancesClose loading dock doors as needed
QualificationsHigh School DiplomaMust be certified security officer by the state of VirginiaMinimum of at least 1 year experience in customer-service related field Valid driver's license without major violationsFlexibility to work after hours and weekends, as neededOutgoing personality with ability to relate to diverse group of people and build/maintain strong relationshipsStrong sense of urgencyStrong problem-solving, time management and communication skillsMust be highly credible and trustworthy, and operate with high degree of integrityMust hold oneself and others accountable and strive for a high level of excellenceMust have a positive, can-do attitude and be able to fuel growth and innovationMust be customer-focused and results-orientedMust want to continuously learn and developExceptional oral and written communication, active listening, and organizational skillsAbility to establish strong working relationships with others in team setting Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment Self-directed and able to work independently, with minimal supervision
BenefitsCompensation:
- Competitive Salary with Bonus Potential
- Generous Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance
Career Development
- Opportunities for Advancement within our expanding portfolio
- Annual Professional Development Funds to fuel your growth
Employee Perks (to name a few):
- Commuter Benefits
- Free Parking and EV charging
- Parental Leave Program
- Enjoy a Friendly Work Environment that values collaboration
Explore more perks and possibilities here for growing your career with Comstock Companies! Discover what sets us apart! Read More Read Less
Job DescriptionJob DescriptionDescription As a maintenance technician, you'll play a crucial role in delivering exceptional customer service and ensuring the flawless operation of high-end living spaces. We seek individuals skilled in HVAC systems and appliance repair, with a passion for exceeding expectations in the luxury residential sector. Join our dynamic team at Comstock Companies, where your technical expertise and commitment to exceptional service will shine in the world of upscale residential maintenance. #careerssponsor
Key ResponsibilitiesProvide Class “A” customer service – building a good rapport with residents and going above and beyond whenever possiblePerform repairs, maintenance, and cleaning of property both interior and exteriorProtect and assist in improving the value of the client’s assetsPerform PM on unit based and building level equipmentPerform emergency on-call service in a rotation order Perform electrical, plumbing, carpentry, masonry and paintingRepair and treat structures such as showers, sinks, appliances, doors/cabinets, walls and building exteriorsMake ready units for new move-insComplete grounds work such as grounds pick up, sweeping and light landscapingPerform other duties as assigned
QualificationsHigh School Diploma/GED required; equivalent experience will be considered in lieu of the education requirementMaintenance Technician for a minimum of 1 yearCFC Universal Certification preferred Knowledge of HVAC, electrical, and plumbing systems requiredClass A experience preferredProficient in Microsoft Office, particularly Outlook requiredBuilding automation systems experience a plusYardi experience a plusCurrent driver's license without major violationsOutgoing personality with ability to relate to diverse group of people and build strong relationshipsAbility to work under pressureAbility to respond to others’ needs in a timely and courteous mannerAbility to work after hours and weekends, as needed including on-call rotation Ability to arrive at property location within 45 minutes to respond to emergenciesMust be highly credible and trustworthy, and operate with high degree of integrityMust hold oneself and others accountable and strive for a high level of excellenceMust have a positive, can-do attitude and be able to fuel growth and innovationMust be customer-focused and results-orientedMust want to continuously learn and developExceptional oral and written communication, active listening, and organizational skillsAbility to establish strong working relationships with others in team setting Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment Self-directed and able to work independently, with minimal supervision
BenefitsCompensation:Competitive Salary with Bonus PotentialGenerous Benefit Package: Medical, Dental, Vision, 401K Match, Life InsuranceCareer DevelopmentOpportunities for Advancement within our expanding portfolioAnnual Professional Development Funds to fuel your growthEmployee Perks:Employee Discount for added benefitsEnjoy a Friendly Work Environment that values collaborationAdditional Benefits:Explore more perks and possibilities for growing your career with Comstock Companies! Discover what sets us apart! Read More Read Less
Job DescriptionJob DescriptionDescriptionThe Security Officer for ParkX Management will serve the JW Marriott hotel. You will monitor and patrol assigned areas, remaining visible to help deter security-related incidents and create a welcoming environment for guests and staff. Your responsibilities include conducting routine patrols, responding to situations as they arise, and providing outstanding customer service and communication. You will contribute to a positive atmosphere by working collaboratively with your team, demonstrating reliability, agility, and integrity in all interactions. This role is focused on maintaining a secure and comfortable environment for everyone on the property.
Key ResponsibilitiesComplete hourly patrols of the property using the security systemEnforce access control for guests, tenants, and vendorsEnsure no property damage occurs and report any incidents promptlyConduct routine foot patrols in and around the buildingIssue banning notices to rule violators and maintain ban notice filesMaintain the appearance of plaza kiosks and enforce policies such as the "no dogs on the plaza" ruleKeep updated information available for guests and communicate rules of conduct as neededReport any unknown work on the property to managementNotify appropriate parties immediately if illegal parking occurs on the plazaCommunicate the importance of keeping fire access areas clear to guestsClose loading dock doors as requiredReport any concerns or incidents to management promptly
Skills, Knowledge and ExpertiseHigh School DiplomaMust be certified security officer by the state of VirginiaMinimum of at least 1 year experience in customer-service related field Valid driver's license without major violationsFlexibility to work after hours and weekends, as neededOutgoing personality with ability to relate to diverse group of people and build/maintain strong relationshipsStrong sense of urgencyStrong problem-solving, time management and communication skillsMust be highly credible and trustworthy, and operate with high degree of integrityMust hold oneself and others accountable and strive for a high level of excellenceMust have a positive, can-do attitude and be able to fuel growth and innovationMust be customer-focused and results-orientedMust want to continuously learn and developExceptional oral and written communication, active listening, and organizational skillsAbility to establish strong working relationships with others in team setting Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment Self-directed and able to work independently, with minimal supervision
BenefitsCompensation:
- Competitive compensation
- Generous Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance
Career Development
- Opportunities for Advancement within our expanding portfolio
- Annual Professional Development Funds to fuel your growth
Explore more perks and possibilities here for growing your career with Comstock Companies! Discover what sets us apart! Read More Read Less
Job DescriptionJob DescriptionDescriptionThe Security Officer for ParkX Management will serve the JW Marriott hotel. You will monitor and patrol assigned areas, remaining visible to help deter security-related incidents and create a welcoming environment for guests and staff. Your responsibilities include conducting routine patrols, responding to situations as they arise, and providing outstanding customer service and communication. You will contribute to a positive atmosphere by working collaboratively with your team, demonstrating reliability, agility, and integrity in all interactions. This role is focused on maintaining a secure and comfortable environment for everyone on the property.
Key ResponsibilitiesComplete hourly patrols of the property using the security systemEnforce access control for guests, tenants, and vendorsEnsure no property damage occurs and report any incidents promptlyConduct routine foot patrols in and around the buildingIssue banning notices to rule violators and maintain ban notice filesMaintain the appearance of plaza kiosks and enforce policies such as the "no dogs on the plaza" ruleKeep updated information available for guests and communicate rules of conduct as neededReport any unknown work on the property to managementNotify appropriate parties immediately if illegal parking occurs on the plazaCommunicate the importance of keeping fire access areas clear to guestsClose loading dock doors as requiredReport any concerns or incidents to management promptly
Skills, Knowledge and ExpertiseHigh School DiplomaMust be certified security officer by the state of VirginiaMinimum of at least 1 year experience in customer-service related field Valid driver's license without major violationsFlexibility to work after hours and weekends, as neededOutgoing personality with ability to relate to diverse group of people and build/maintain strong relationshipsStrong sense of urgencyStrong problem-solving, time management and communication skillsMust be highly credible and trustworthy, and operate with high degree of integrityMust hold oneself and others accountable and strive for a high level of excellenceMust have a positive, can-do attitude and be able to fuel growth and innovationMust be customer-focused and results-orientedMust want to continuously learn and developExceptional oral and written communication, active listening, and organizational skillsAbility to establish strong working relationships with others in team setting Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment Self-directed and able to work independently, with minimal supervision Read More Read Less
Job DescriptionJob DescriptionDescriptionThe Valet Parking Attendant provides exceptional service to customers, tenants, and guests in an attentive, friendly, and efficient manner. In this key role, you will be responsible for parking and retrieving vehicles in a prompt yet safe manner. Assist customers, tenants, and guests upon arrival and departure.
Key ResponsibilitiesComply with traffic regulations to operate vehicles in a safe mannerProfessional and courteous demeanor with all customers, tenants, and guestsAcknowledge, greet, and welcome customers, tenants, and guests, using appropriate protocolsAssist customers, tenants, and guests with loading and unloading belongings as neededResponsibly and safely parks and retrieves guest’s vehiclesBefore taking any vehicle, assess and document vehicle damageRecord the location of the parking space as well as the number on the valet ticketExplain parking rates and retrieval procedures to customers, tenants, and guests upon arrivalImmediately report any accidents to manager on dutyMaintain a safe, clean and neat work environment by following standards and proceduresMaybe asked by management to complete small cleaning or maintenance tasks according to the company's maintenance checklistsMaybe asked to fill in for front line associates during their absencesPerform other duties as assigned
Qualifications1 year of valet experience High School Diploma/ GED and 3 years of driving history Required to have a valid drivers license with no restrictions or major infractions and must be able to present most recent driving recordMust be able to perform basic math in relation to American money, understand rates applicable to time passed, and understand 24-hour and military time systemsMust be able to drive a stick shift (manual and automatic)Able to speak, read, and write English fluentlyMust be able to work legally in the United StatesMust pass background and drug screeningsRequired to meet immunization or health screening requirementsAbility to demonstrate professionalism, with excellent communication and interpersonal skillsPassion for customer service and attention to detailMust be highly credible and trustworthy, and operate with high degree of integrityMust hold oneself and others accountable and strive for a high level of excellenceMust have a positive, can-do attitude and be able to fuel growth and innovationMust be customer-focused and results-orientedMust want to continuously learn and developAbility to establish strong working relationships with others in team setting Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment Self-directed and able to work independently, with minimal supervision
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Job DescriptionJob DescriptionDescriptionThe Valet Parking Attendant provides exceptional service to customers, tenants, and guests in an attentive, friendly, and efficient manner. In this key role, you will be responsible for parking and retrieving vehicles in a prompt yet safe manner. Assist customers, tenants, and guests upon arrival and departure.
Key ResponsibilitiesComply with traffic regulations to operate vehicles in a safe mannerProfessional and courteous demeanor with all customers, tenants, and guestsAcknowledge, greet, and welcome customers, tenants, and guests, using appropriate protocolsAssist customers, tenants, and guests with loading and unloading belongings as neededResponsibly and safely parks and retrieves guest’s vehiclesBefore taking any vehicle, assess and document vehicle damageRecord the location of the parking space as well as the number on the valet ticketExplain parking rates and retrieval procedures to customers, tenants, and guests upon arrivalImmediately report any accidents to manager on dutyMaintain a safe, clean and neat work environment by following standards and proceduresMaybe asked by management to complete small cleaning or maintenance tasks according to the company's maintenance checklistsMaybe asked to fill in for front line associates during their absencesPerform other duties as assigned
Qualifications1 year of valet experience High School Diploma/ GED and 3 years of driving history Required to have a valid drivers license with no restrictions or major infractions and must be able to present most recent driving recordMust be able to perform basic math in relation to American money, understand rates applicable to time passed, and understand 24-hour and military time systemsMust be able to drive a stick shift (manual and automatic)Able to speak, read, and write English fluentlyMust be able to work legally in the United StatesMust pass background and drug screeningsRequired to meet immunization or health screening requirementsAbility to demonstrate professionalism, with excellent communication and interpersonal skillsPassion for customer service and attention to detailMust be highly credible and trustworthy, and operate with high degree of integrityMust hold oneself and others accountable and strive for a high level of excellenceMust have a positive, can-do attitude and be able to fuel growth and innovationMust be customer-focused and results-orientedMust want to continuously learn and developAbility to establish strong working relationships with others in team setting Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment Self-directed and able to work independently, with minimal supervision
BenefitsCompensation:
- Competitive compensation
- Generous Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance
Career Development
- Opportunities for Advancement within our expanding portfolio
- Annual Professional Development Funds to fuel your growth
Explore more perks and possibilities here for growing your career with Comstock Companies! Discover what sets us apart! Read More Read Less
Job DescriptionJob DescriptionDescriptionCANDIDATES SELECTED FOR THIS POSITION CAN OBTAIN DC SECURITY OFFICER LICENSURE FOR NO COST—WE PAY THE ROUTINE FEES FOR INITIAL LICENSURE
We are currently seeking vigilant and dedicated individuals to join our team as a Security Officer. As a Security Officer, you will play a crucial role in maintaining the safety and security of our clients' premises and assets. This entry-level position offers an opportunity for individuals who are looking to get started in a career in security.
The responsibilities of this position include access control, monitoring CCTV cameras, and primarily resides indoors with some occasional foot patrol as needed.
We understand that the path to becoming a licensed security professional can be daunting, which is why we're committed to investing in your success. No license? No problem! We offer sponsorship for licensure to promising candidates ready to embark on a rewarding security career with us.
Key ResponsibilitiesEnforce access controlMonitor CCTV cameras Ensure no property damage occurs and report any incidents promptlyConduct routine foot patrols around the buildingReport any unknown work on the property to managementReport any concerns or incidents to management promptly
QualificationsHigh School DiplomaMinimum of at least 1 year experience in customer-service related field Flexibility to work after hours and weekends, as neededOutgoing personality with ability to relate to diverse group of people and build/maintain strong relationshipsStrong sense of urgencyStrong problem-solving, time management and communication skillsMust be highly credible and trustworthy, and operate with high degree of integrityMust hold oneself and others accountable and strive for a high level of excellenceMust have a positive, can-do attitude and be able to fuel growth and innovationMust be customer-focused and results-orientedMust want to continuously learn and developExceptional oral and written communication, active listening, and organizational skillsAbility to establish strong working relationships with others in team setting Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment Self-directed and able to work independently, with minimal supervision
BenefitsExplore more perks and possibilities here for growing your career with Comstock Companies! Discover what sets us apart! Read More Read Less
