Outside Business Development Representative
Job Summary
The Outside Business Development Representative is responsible for driving sales growth by developing new business opportunities, maintaining strong relationships with existing customers, and promoting the company’s products and solutions within an assigned territory. This role focuses on prospecting, customer outreach, account management, presentations, and follow-up to support customer needs and generate revenue. This is a hybrid, field-based role — representatives are expected to spend as much time as possible in front of customers, with a minimum of two days per week in the office.
Reporting
Reports to: Director of Sales
Supervisory responsibilities: None
Duties / Responsibilities
· Identify, develop, and pursue new business opportunities through prospecting, networking, referrals, and other lead-generation activities.
· Build and maintain a strong pipeline of prospective customers by effectively planning, organizing, and managing daily sales activities.
· Call on and service existing accounts to strengthen relationships, understand customer needs, secure orders, and resolve customer concerns.
· Schedule and conduct meetings, sales calls, and presentations with prospective and existing customers.
· Present and demonstrate company products, services, and solutions in a professional manner, clearly communicating value and benefits based on customer needs.
· Develop and maintain strong, long-term relationships with current customers, past customers, prospects, and industry contacts.
· Keep customers informed of new products, services, enhancements, and other offerings that may support their business needs.
· Partners with internal departments and team members to ensure customer needs are met and to support a positive customer experience.
· Monitor industry trends, market conditions, and competitor activity to identify opportunities for business growth.
· Maintain accurate and timely records of sales activities, including calls, meetings, opportunities, orders, lost business, customer concerns, and follow-up actions.
· Provide regular updates to management regarding sales activity, pipeline status, customer feedback, and territory performance.
· Prepare and submit periodic sales forecasts for assigned accounts and territory.
· Perform other related duties as assigned.
Required Skills / Abilities
• Strong sales, prospecting, and business development skills
• Excellent communication, presentation, and relationship-building skills
• Proven customer service mindset with a focus on understanding customer needs and providing effective solutions
• Strong organizational and time management skills, with the capacity to manage multiple accounts, prospects, and priorities
• Self-motivated, goal-oriented, and comfortable working independently in an outside sales environment
• Effective negotiation, follow-up, and closing skills
• Knowledge of territory management, pipeline development, and sales forecasting
• Collaborative approach with the ability to work well with internal teams to support customer needs
• Professional demeanor with strong attention to detail and follow-through
• Willingness to stay current on industry trends, market conditions, and competitor activity
• Proficiency with Microsoft Office, CRM systems, and other sales tracking tools
Education and Experience
• Bachelor’s degree in business, Marketing, Sales, or a related field preferred
• 3–5 years of outside sales, business development, or B2B sales experience required. 5+ years preferred.
• Ability to read 2D prints and drawings required
• Industry experience or product knowledge in industrial components preferred
Physical Requirements
• Extended periods of driving and travel within the assigned territory to meet with customers and prospects
• Frequent walking and standing during customer site visits, including on manufacturing or warehouse floors
• Periodic desk and computer work for quoting, CRM updates, and administrative tasks
• Must be able to lift up to 15 pounds at times (e.g., product samples)
• Valid driver’s license and acceptable driving record required
** This role is hybrid. A salesperson will be required to be at the Stow facility two days a week. Other days will **
Read LessInside Sales Representative II
Job Summary
The Inside Sales Representative II is responsible for managing an assigned portfolio of client accounts, executing sales plans, achieving sales targets, and maintaining strong customer relationships.
Reporting
Reports to: Director of Sales
Supervisory responsibilities: None
Duties / Responsibilities
· Execute territory sales plans to meet or exceed assigned targets.
· Manage an assigned portfolio of accounts, maintaining strong relationships primarily by phone and email, with occasional in-person visits to key accounts — independently or alongside outside sales.
· Prospect and qualify leads through outbound calls and account research to build a healthy pipeline for yourself and the outside team.
· Assess customer needs and present relevant products and solutions using proven sales techniques.
· Promote new and existing products to drive upsell and cross-sell across the customer base.
· Prepare and deliver product presentations or demonstrations that educate customers and advance the sales process.
· Prepare quotes and related documentation and keep customer records and activity current in the CRM.
· Coordinate with outside sales and cross-functional teams on customer needs, onboarding, order processing, and support.
· Resolve customer service and quality issues — such as delayed orders, nonconforming parts, or billing discrepancies — escalating as needed to ensure a positive experience.
· Maintain a thorough understanding of company products, competitor positioning, and industry standards.
Required Skills / Abilities
• Ability to interface professionally and cordially with customers
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Ability to function well in a high-paced and at times stressful environment
• Proficiency in Microsoft Office Suite and CRM software
• Aptitude and willingness to learn technical product details, including part specs, prints, and catalog information
• Comfort working with quotes, part numbers, and order details with a high degree of accuracy
• Familiarity with a manufacturing, industrial, or distribution environment preferred
Education and Experience
• 3–4 years of related sales or customer-facing experience required
• Sales, cold calling/prospecting experience preferred
• High school diploma or equivalent required; bachelor’s degree in business or related field preferred
Physical Requirements
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times
• Occasional travel for trade shows, joint sales calls, and key-account visits
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