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Complete Health Partners
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  • Medical Assistant  

    - Volusia County
    Medical Assistant Assists in examination and treatment of patients und... Read More
    Medical Assistant Assists in examination and treatment of patients under direction of healthcare providers. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Interviews patients, accurately takes vital signs such as manual BP, pulse rate, temperature, 02 level, weight and height, and properly records information into EMR. Prepares exam rooms for examination of patients as well as stocking them. Hands instruments and materials to provider as directed for certain procedures. Cleans and sterilizes instruments. Performs EKG's, urinalysis, strep test, flu test, covid test, mono test, pregnancy test, checks patients A1C, etc. Gives injections per providers orders (intramuscular, intradermal, subcutaneous). Handles portal messages from patients, refill medications, order additional labs or imaging as needed, complete prior authorizations, complete precertification for imaging, etc. Must have effective communication skills and instruct patients and/or their family as directed by the provider. Call patients to discuss results as directed by the provider while maintaining patient confidentiality. Keys data into EMR to maintain office and patient records. May be required to perform duties outside of their normal responsibilities from time to time as needed or as directed by supervision (i.e., assist with patient check-in). Perform blood draws competently and expediently with as little patient discomfort as possible. Medical Assistants are responsible for assisting patients with mobility and transport needs within the clinical setting. Duties include helping patients in and out of wheelchairs or exam tables, escorting or transporting patients to various areas, and ensuring their comfort and safety throughout the process. Medical Assistants are expected to monitor patients during transport for signs of distress, maintain the cleanliness of transport equipment, and provide emotional support when necessary. The requirements listed are representative of the knowledge, skill, and/or ability required. Clinical Medical Assistant or Certified Medical Assistant active certificate; OR equivalent from two-year college or technical school; OR six months to one-year related experience and/or training; OR equivalent combination of education and experience to be determined by leadership. Knowledge of Word Processing software; Internet software, EMR systems (Athena preferred), and Database software. This position requires the ability to stand and walk for extended periods. It involves a full range of body motion, including handling and lifting patients and equipment. Medical Assistants must be able to lift and carry items weighing up to 30 pounds and assist in moving patients weighing up to 300 pounds. The role also includes regular exposure to bodily fluids and demands of adherence to strict safety and hygiene protocols. The position requires climbing, stooping, kneeling, crouching, reaching, standing, lifting, grasping, feeling, talking, hearing, repetitive motions, and finger use. Pushing and pulling are occasionally required. Use of a computer, keyboard, and telephone along with various office machines is an essential part of the job. The above statements are intended to describe the general nature and level of work being performed by the Medical Assistant. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The Medical Assistant may be required to perform duties outside their normal responsibilities from time to time as needed or as directed by supervision. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Read Less
  • Patient Access Representative Remote in the Jacksonville, FL or Birmin... Read More
    Patient Access Representative Remote in the Jacksonville, FL or Birmingham, AL area 10:30am-7pm EST Mon - Fri Pay: $18.00 - $18.50 Summary of Job Duties: A Patient Access Representative has compassion for patients, is professional and dependable, with successful experience managing a high volume of phone calls. This role requires a high level of comfort with Electronic Medical Records. Essential Job Functions: Responsible for the scheduling of patient appointments for consultations, evaluations, and treatments; follow-up or re-evaluation Responsible for collecting existing and new patient insurance information for insurance verification purpose Responsible for entering data into EMR, as well as maintaining the integrity and accuracy of the data Take or respond to telephone calls promptly to establish or confirm appointments Utilize appropriate schedule codes for scheduling office and hospital based medical procedures, for patients with appropriate provider and time/location slot Provide support to other members of the department as needed. Demonstrate compassion and understanding for the patient and caring parties. Display patience in understanding and satisfying patient's request. Maintain an adequate level of productivity as defined with the Call Center Supervisor. Provide patient support and take appropriate action in response to patient inquiries regarding appointments, referrals, billing, prescription and other medical services and programs within the Complete Health family of Primary Care practices. Accurately registering new patients to include all demographics and insurance information. Written communication in the EMR with individual providers and staff relative to patient calls. Making outbound calls for outreach to schedule appointments such as Annual Wellness exams and obtain other beneficial information from patients. Ability to handle a 3-way call with patient specifically, Athena EMR experience will be helpful. A consistent work history with the desire to build a long-term career is mandatory. Working Environment: The position requires climbing, stooping, kneeling, crouching, reaching, standing, lifting, grasping, feeling, talking, hearing, repetitive motions, and finger use. Pushing and pulling are occasionally required. Use of a computer, keyboard, and telephone along with various office machines is an essential part of the job. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the Patient Access Representative. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The Patient Access Representative may be required to perform duties outside of their normal responsibilities from time to time as needed or as directed by supervision. Read Less

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