Position Purpose:
At Complete Care, Patient is Priority. We operate as one unified care team dedicated to delivering exceptional outcomes together.
The Front Desk Supervisor leads administrative operations, ensuring excellence in scheduling, insurance workflows, billing readiness, compliance support, service coordination, and patient experience.
Summary of Duties:
Oversees front desk staff, ensures accurate scheduling, manages pre-authorizations, supports revenue integrity, resolves patient concerns, collaborates with clinical teams, and drives administrative KPI performance.
Administrative Leadership & Team Oversight
Supervise Administrative Care Coordinators and Medical Receptionists.
Provide ongoing coaching, training, and feedback.
Manage schedules, approve timecards, and ensure coverage.
Participate in interviewing and onboarding front desk staff.
Scheduling & Care Plan Fulfillment
Ensure patients are fully scheduled through their treatment plans.
Oversee schedule accuracy and productivity metrics.
Monitor compliance calls and follow-up outreach.
Coordinate multi-service scheduling across chiropractic, medical, imaging, and rehab.
Insurance, Billing & Pre-Authorization Oversight
Ensure accurate collection and verification of patient insurance information.
Support staff in communicating financial expectations to patients.
Oversee billing readiness and insurance accuracy.
Monitor and manage pre-authorizations for imaging, procedures, and evaluations.
Confirm financial clearance prior to services being rendered.
Compliance, Documentation & KPI Support
Audit front desk documentation for completeness and correctness.
Support tracking of KPIs including show rates, cancellations, and compliance.
Align front desk workflows with revenue integrity and quality goals.
Patient Experience & Service Excellence
Maintain a welcoming and professional lobby and front desk environment.
Coach staff in communication, empathy, and conflict resolution.
Support service recovery for escalated patient concerns.
Cross-Functional Coordination
Collaborate with Practice Manager, Hub Manager, Lead Care Coordinator, and providers.
Support multi-service patient flow and communication during peak times.
Clinic Culture Expectations
Model Conscious Leadership principles.
Promote teamwork, unity, and a patient-first mindset.
Demonstrate professionalism, empathy, and ownership.
Skills & Competencies
Strong leadership and staff development skills.
Accuracy with insurance and scheduling workflows.
Ability to manage multiple tasks in high-volume settings.
Excellent verbal and written communication skills.
Experience Requirements
Minimum: 1 year of administrative leadership experience.
Preferred: 2+ years front desk leadership in healthcare
Hours of Operation:
Monday: 8:00 AM-6:00 PM Tuesday: 9:00 AM- 7:00 PM Wednesday: 8:00 AM-4:00 PM Thursday: 12:30 PM-7:00 PM Friday: 7:00 AM-5:00 PMSaturday: 9:00 AM - 5:00 PM (2 Saturdays a month)If you're ready to be part of a team that values compassion, professionalism, and excellence in patient care, Complete Care is the place for you! Join us in making a difference in the lives of our patients.
At Complete Care, we take pride in providing equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability.
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Read LessField Marketing Coordinator
Location: Hybrid role based out of our corporate office in Maitland, Florida (with travel throughout Central and West Florida)
About Us
Complete Care Centers, LLC is Florida's leading injury healthcare provider, operating 30+ clinics statewide-and growing. We are committed to delivering exceptional, patient-centered care and building strong relationships within the communities we serve.
We are seeking an enthusiastic and detail-oriented Field Marketing Coordinator who enjoys being active in the field, supporting events, and helping execute local marketing initiatives. This role is ideal for someone who thrives in a hands-on environment and enjoys engaging directly with partners and the community.
Position Summary
The Field Marketing Coordinator supports the execution of local marketing initiatives across Central Florida. This role assists with event coordination, outreach activities, and referral partner engagement efforts. Working closely with the Marketing Manager and Business Development team, this position helps ensure marketing programs are delivered effectively and consistently in the field.
Key Responsibilities
Support the planning and on-site execution of provider events, community outreach initiatives, sponsorships, and trade showsRepresent Complete Care at local events and networking opportunitiesAssist with referral partner engagement efforts through coordinated marketing activitiesSet up, break down, and maintain event materials, signage, and promotional itemsDistribute and organize marketing collateral for clinics and field teamsTrack participation and collect feedback from events and outreach activitiesEnsure brand standards and messaging are consistently represented at all activationsTravel throughout Central Florida to support clinics and marketing initiativesPrint collateral coordination and primary liaison with the printing vendor.Qualifications
1-3 years of experience in marketing support, event coordination, promotions, community outreach, or related experienceBachelor's degree in Marketing, Communications, or related field preferredStrong organizational skills and attention to detailExcellent verbal communication and interpersonal skillsComfortable working in a fast-paced, field-based environmentProficiency in Microsoft Office SuiteValid driver's license and ability to travel regularly within Central FloridaWhat We're Looking For
A team-oriented professional who enjoys supporting marketing initiatives in the fieldSomeone who is dependable, organized, and comfortable interacting with partners and community membersA motivated individual eager to grow within a dynamic healthcare organizationPIb2cbb5-
Read LessThe Business Development Representative (BDR) is responsible for building relationships with medical offices and educating facility staff on Complete Care's services. This role focuses on business-to-business sales outreach, in-person visits, and consistent follow-up to drive referral partnerships and increase brand awareness within assigned territories.
This is a highly visible, relationship-driven sales role that requires strong communication skills, persistence, and professionalism.
Key ResponsibilitiesRelationship Development
Conduct in person visits to medical offices to introduce Complete Care's services.
Schedule and conduct educational in-service visits with physicians, practice managers, and clinical staff.
Educate office personnel on Complete Care's programs, referral process, and patient benefits.
Develop and maintain strong relationships with key decision-makers.
Territory Management
Maintain an organized meeting schedule and territory plan.
Track outreach activity, follow-ups, and referral trends.
Identify new prospect offices and expansion opportunities.
Monitor competitor presence within assigned territory.
Education & EngagementDeliver clear, professional presentations tailored to office needs.
Provide marketing materials and training resources to facility staff.
Address questions regarding services, processes, and patient coordination.
Reinforce value proposition consistently and professionally.
Reporting & CollaborationDocument all activities and outcomes in CRM.
Provide feedback on market trends and office needs.
Collaborate with internal operations and leadership to support partner offices.
Attend team meetings and strategy sessions as required.
Qualifications1-3 years of experience in business development, sales, healthcare outreach, or related field preferred.
Strong verbal communication and presentation skills.
Comfortable with fast paced account management / business to business sales.
Ability to build rapport quickly and professionally.
Organized and self-motivated.
Proficient in CRM systems and Microsoft Office.
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